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Everything posted by TomasP
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ESET File Security not reporting in to ERA server
TomasP replied to Dan.Gurney's topic in ESET Products for Windows Servers
No, not at all. The restart is needed only to get the updating mechanism to work again, so that the machine can download the newer module. Unaffected systems will download the module as every other, no special attention necessary. -
ESET File Security not reporting in to ERA server
TomasP replied to Dan.Gurney's topic in ESET Products for Windows Servers
Hello, We have released an ESI module v1254 which contains the fix a while ago. We recommend to update to this module - in order to be able to update, you need to restart the ESET Service (ekrn), either by reboting the system, or by restarting the service itself, in case you have SelfDefense turned off. In case the restart alone won't help, you need to delete the problematic files before restarting: em009_32.dat and em009_64.dat located in the installation folder. (These are also protected by SelfDefense, so you can either delete them in Safe Mode, or disable SelfDefense first.) Upon next update, the fixed version of the module will be downloaded. Please provide your feedback. Thank you. T. -
ESET File Security not reporting in to ERA server
TomasP replied to Dan.Gurney's topic in ESET Products for Windows Servers
Hello everyone, Upon closer analysis of the situation, the issue seems to be caused by populating the list of running processes (either directly in Tools > Running processes, or by generating an in-product ESI log). The component requests the files' LiveGrid reputation online and if done multiple times, this communication cripples the subsequent network connections of the ekrn.exe process. Our developers are already working on the fix, we will let you know of any progress. In the meantime, you can restart ekrn.exe as a workaround (i.e. reboot the PC, or just restart the service in case ESET SelfDefense is disabled) - the communication will work again until the issue is invoked by populating the running processes multiple times again. Regards, T. -
ERA Web Console does not work after update to 6.2
TomasP replied to fanar's topic in ESET PROTECT On-prem (Remote Management)
As a first step, please check whether the ERA service and Apache HTTP service are running. -
Is there a problem with the activation Server?
TomasP replied to HSW's topic in ESET PROTECT On-prem (Remote Management)
Hi, We have not had other reports. What is the activation error? Are all the problematic clients on the same network? EDIT: Ah, OK. I only saw your response after I posted this one. Glad it is resolved. -
Eset Modules Install
TomasP replied to slimfatso's topic in ESET PROTECT On-prem (Remote Management)
Hello, Is the error present also when installing the Endpoint product manually on the PC? Can you successfully uninstall the product, or does the issue occur with uninstallation as well?- 7 replies
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- upgrade
- (un)installation
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Error when attempting to install Client
TomasP replied to tmarshall's topic in ESET PROTECT On-prem (Remote Management)
Hi, I assume you are performing a server-assisted installation. Is there a direct connection to the server? Does the local installation (with providing the certificate and CA files) work? -
ESET File Security not reporting in to ERA server
TomasP replied to Dan.Gurney's topic in ESET Products for Windows Servers
Hello everybody, We have received similar reports from our customers in the last couple of days and our developers are currently looking into the issue with high priority. We understand this is a pressing matter and we thank you for your patience. Can you please verify whether ESET Service (ekrn.exe) is able to perform other network connections (such as to check the license on the license server, communicate with ESET Live Grid, etc...)? Thank you. -
Micro Component Updates
TomasP replied to Werderforever's topic in ESET Beta Products for Home Users
We will evaluate the experience so far and make a decision based on how well this update mechanism works in day-to-day operation. However, both the previous and the new update types can be used at any time, so there will be no big switch from the old type to the new type, it is something that is completely transparent to the user. -
If you go to Admin > Certificates > Certification Authorities, you can click on Actions > Import Public Key. After importing the CA, the agents will continue to connect (as their certificate was signed by a CA which is now present on the server), provided the server's hostname or IP address configured at the agent will point to the machine where the server is currently installed. At this point, you can create a new certificate signed by the CA that was created during the new server's installation and then create a policy for all your agents in which you will change their certificate to the new one. This last step is optional - as long as you keep the previous CA imported, the agents will continue to connect. You will just not be able to create new certificates with the imported CA, only using the new CA.
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Micro Component Updates
TomasP replied to Werderforever's topic in ESET Beta Products for Home Users
We are now testing the new update mechanism, as we would like to use it in the future, since it brings more flexibility and saves data traffic of our users. -
Protocol Filtering Problem
TomasP replied to Super_Spartan's topic in ESET Beta Products for Home Users
Hi, is this error persistent after each restart of the PC? If so, I would recommend to uninstall ESS and install it again, as some of the necessary files may be corrupted. -
Detection of Spywares using HIPS module
TomasP replied to victorhcardoso's topic in ESET Beta Products for Home Users
Our technology relies on the combination of various detection techniques. Virus definitions are important, but so is the heuristic detection of new threats. You can learn more about the respective layers of our protection at hxxp://www.eset.com/int/about/technology/ -
This scan is not logged, as its purpose is different from running a full scan and notifying you of its result. In case of the startup scan, the idea is to quickly check the critical files and folders and notify the user only when there is something to be taken care of.
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Activated number won't work again.
TomasP replied to Zeitschein's topic in ESET Cyber Security Pro (for Mac)
Hello, I have reached out to my colleagues in the USA so that they can help you solve this license issue. Regards, T. -
Hello, You should keep the predefined list of the rules as it allows for a safe and troublefree user experience. If you still want to define it yourself, I would generally trust processes digitally signed by Microsoft. In addition, you can set your own rules for the applications you installed.
- 1 reply
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- web protection
- network
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