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TomasP

ESET Moderators
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Everything posted by TomasP

  1. Unlike companies like Microsoft, ESET operates on the base of partnership. Therefore, with the exception of a few countries, ESET does not have its own presence on the market, but is instead represented by a local company that has the rights to distribute the products and use the logo, name, domain, trademarks, etc. These companies then can sell the products themselves, as well as via a network of resellers - the prices are generally the same, so it does not matter whether the customer buys the license from ESET's website, or an authorized reseller. The redirection is not done to ESET's w
  2. Hello @disappointed, As we don't have your contact information, we could not arrange for the Lithuanian support team to reach out to you, but we got in touch with them and they responded, via us: Sorry for the inconvenience that our technical support engineer wasn't able to explain you in a proper way that the price of this license in Lithuania is equal to 92.37€ for 3 years what is 30.79 per year. Yes, our technical engineer communicated that it looks like “pirated”, as your name in chat and in license details was different; you couldn’t provide us with any purchase doc
  3. They did NOT accuse you. They commented on the license. "Looks like a pirated key" - because it was, although not by you. "That's not your license" - although you paid for it, you paid to a pirate (unknowingly), not to ESET, so you were not the person who originally bought it from ESET, thus based on information in ESET's licensing database, you are not the owner of the license, you are not the one who legally purchased it from ESET - that's what "that's not your license" means. Nothing less, nothing more. Although it may seem to you that way, in the end, they provided you wi
  4. We can only do so much for you, but if you won't let us explain the situation (or accept the explanation), we won't be able to get further with resolving this. Please, let me make it clear one more time - what they said was that the license key was pirated - which it was, according to the numerous details posted earlier in this forum thread. Nowhere did they say that you pirated it, or that you were to blame of anything, nowhere did they accuse you of anything. So I'm not sure why you yet again decided to ignore this fact and continue to claim that they accused you of piracy. They th
  5. What needs to be said is that local ESET offices don't see the details of the license, e.g. how many times it was activated. This info was only brought up by Marcos here, because only we at ESET HQ can access such data. As I previously mentioned, they literally saw no information on the license, it does not exist in their system. So when a Lithuanian person approaches Lithuanian ESET office with a license that was not purchased in Lithuania (i.e. a license they don't see in the system), there is very little they can do. And they - correctly - assumed the key was pirated by someone who sol
  6. From what I can see, they wrote "looks like a pirated key". There is no accusation there, just an assessment of the situation the license is in. Indeed, individual resellers only see the licenses they sold, so when they saw your license, they could not see it in the system, so they assumed it was bought off an unauthorized resale channel, which in most cases sell pirated licenses - even your license was used on 130 computers, so it indeed is pirated. The license itself. Nowhere it says that you pirated it, just that the license has been sold to many more people. There is no accusation of
  7. Just to add to this, I believe that if you contact them in English and explain the situation, they may be able to accommodate you.
  8. It is the basic principle of discussion forums all across the internet that anyone has access to them and people can help each other out, share their experiences, ask questions, answer questions, etc.
  9. Hello everyone, Recently we received a lot of questions about support for the upcoming Big Sur version of macOS. In order to provide our users with answers and to let you plan the upgrade procedure, we published an article with detailed information ahead of the release, you can find it at https://support.eset.com/news7604/ As new pieces of information become available, we will continually update the article. Regards, TomasP
  10. Hello everyone, Recently we received a lot of questions about support for the upcoming Big Sur version of macOS. In order to provide our users with answers and to let you plan the upgrade procedure, we published an article with detailed information ahead of the release, you can find it at https://support.eset.com/news7604/ As new pieces of information become available, we will continually update the article. Regards, TomasP
  11. Hello everyone, Recently we received a lot of questions about support for the upcoming Big Sur version of macOS. In order to provide our users with answers and to let you plan the upgrade procedure, we published an article with detailed information ahead of the release, you can find it at https://support.eset.com/news7604/ As new pieces of information become available, we will continually update the article. Regards, TomasP
  12. That's not related to the linked content, though. The message you're seeing warns you that the current product version is not compatible with the upcoming macOS version, Big Sur. By the time Apple releases that OS version, though, we will have a compatible product version available.
  13. Hello @j-gray, our KB backend underwent some changes since then and, unfortunately, not all links were preserved, sorry about that. Here is the working link to that content: https://support.eset.com/en/news7335-11th-of-october-2019-eset-business-products-support-for-macos-1015-catalina However, that story is over 1 year old, all our current products for macOS run on 10.15.
  14. Hi mgn, The fact that the uninstall button is replaced by a deactivate button is normal and it is due to the app being registered as device administrator, so that it can monitor and manage some system settings, required to function properly and offer all the protection features. If, for some reason, the app is not on your home screen (this happens sometimes on Android, I have this experience with several apps), you can just add it there again from the list of all apps - find the app, long press on it and place it on the home screen. If you want to uninstall the app, you can tap
  15. Hello guys, thank you for your feedback. We will add Bitwarden to the list of whitelisted extensions that can be loaded in the protected browser. Regards, Tomas
  16. You're welcome, I am glad this was resolved!
  17. According to our information, the deliverability issues should be resolved now.
  18. Hello, If you bought the license from one of our official resellers, it is bound to the country the reseller is based in. If this is the case and you later moved to another country and would like to continue to use your license, please contact your local ESET office who can help you with that. However, in case you bought the license from a grey market, we can't guarantee its functionality, as it was probably obtained somewhere else for a cheap price and then sold to you online by an entity not authorized to do so. In situations like this, we can only suggest to contact the reseller w
  19. Hello, Our service provider is currently having issues with deliverability to certain email domains, yours included; they have raised an issue with their upstream email provider. In the meantime, we apologize for the inconvenience. Tomas
  20. Hello, No, this is not required, as per our documentation at https://help.eset.com/esa/30/en-US/?installation_requirements.html Regards, Tomas
  21. The link leads to the beta section (to which only beta testers have access) and it announces the full release of ESET Endpoint Antivirus for Linux at https://www.eset.com/int/business/endpoint-antivirus-linux/
  22. Thanks for the heads-up, our support page underwent some changes recently and unfortunately, some links were not transferred correctly. The content is available at this link.
  23. Release date: February 11, 2020 Hotfix version of ESET Enterprise Inspector version (1.3.1145.0) has been released. The new hotfix build is now recommended for all customers. It addresses an issue with communication protocol changes that became present after recent LiveGrid updates which caused EEI to stop communicating with our LiveGrid servers. The build 1.3.1145 is now available via standard download on our website and we recommend using this particular build. Changelog: This is Hotfix only and thus all changes and new features remain the same as described in the o
  24. Hello, sorry for the late response. Both Apache and PHP are planned to be updated in the first half of this year. Regards, Tomas
  25. Hello @Patrick van Lier, You just need to remove the corresponding DNS entry (as per the screenshot below) and restart the ESA Core Service.
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