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TomasP

ESET Moderators
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Everything posted by TomasP

  1. Hello Howard, We are indeed in the process of switching from 32-bit modules to 64-bit modules. The 64-bit module are being tested and will be released via an update soon, so currently the app runs 32-bit modules, but there is full compatibility and full protection even on 64-bit systems and thus nothing to worry about. Now why you saw "64-bit" in the about screen earlier - this was simply a bug, which instead of the modules showed the bit-ness of the system. We fixed the bug in the latest release and now it correctly shows the bit-ness of the modules. Regards, Tomas
  2. Hello @EdwardTus, it is against rule 19 to ask for other users' logs. @Rami While you are free to discuss such matter in a private conversation, please keep in mind that by providing such logs, the user may get various kinds of sensitive information about your system.
  3. Please keep the topic technical and leave any personal hassles out of it. As the correct response has been given by several users throughout the topic and it has now turned into an exchange of personal insults and mockery, we are locking it for further responses. @novice Please refer to rules 23 and 24 and follow them in all your future posts.
  4. So, the explanation is simpler than it seemed. The landing page you're seeing is hosted on the server, so everybody has the new design on it already. The rest of the pages are served by the module and thus only people with version 1147 have those in the new design as of now. So the behavior is correct, there is no glitch or bug.
  5. That is not possible - being an Insider means downloading and installing a specific build of the product, it is not a switch on our side that we could switch on your behalf. Maybe there is some glitch that causes to show some limited parts of the new design in the previous version of the module as well, we will need to look into it. Can you please send me an output of ESET Log Collector via a private message? Thanks
  6. Hi @itman, this wasn't a pre-release update, but rather an update for the Insiders installations. However, the screens should be consistent. Can you please reboot the PC, then check the module version and the design of the respective screens? Thanks
  7. On April 11, 2019, Google is replacing the Google Cloud Messaging (GCM) service with the Firebase Cloud Messaging (FCM) service. (Google has deprecated GCM since April 2018). GCM communication protocol is currently used by ESET Remote Administrator / ESET Security Management Center Mobile Device Connector component for management of Android devices. The GCM successor – FCM – is supported only by Mobile Device Management v7.0+ and ESET Endpoint for Android 2.2.x+. What does this mean? Communication between MDM v6.x and managed Android devices will not stop after April 11, 2019, but will no longer be guaranteed on the same level as it was up to this date. For users of either MDM version lower than v7.0 or ESET Endpoint for Android lower than 2.2.x, the following article explains all the ways to upgrade and to resolve any issue during upgrading: https://support.eset.com/kb7092/.
  8. On April 11, 2019, Google is replacing the Google Cloud Messaging (GCM) service with the Firebase Cloud Messaging (FCM) service. (Google has deprecated GCM since April 2018). GCM communication protocol is currently used by ESET Remote Administrator / ESET Security Management Center Mobile Device Connector component for management of Android devices. The GCM successor – FCM – is supported only by Mobile Device Management v7.0+ and ESET Endpoint for Android 2.2.x+. What does this mean? Communication between MDM v6.x and managed Android devices will not stop after April 11, 2019, but will no longer be guaranteed on the same level as it was up to this date. For users of either MDM version lower than v7.0 or ESET Endpoint for Android lower than 2.2.x, the following article explains all the ways to upgrade and to resolve any issue during upgrading: https://support.eset.com/kb7092/.
  9. Hello @lvl1k0n, Just to let you know, our development team analyzed the calls and the implementation on the websites you mentioned and came up with a fix for this issue that will be a part of a future application update. Regards, T.
  10. Hi, public release for Endpoint products 7.1 is planned for Q2 of this year.
  11. Hello @brandobot, I will contact you via a personal message with further instructions.
  12. @Nick M, my last post in this thread was on January 9. The release happened on January 10. All the previous posts from earlier this month and from December were referencing the build released on January 10. The build does not predate any posts in the thread.
  13. Hi @andrew.nicholas, We expect it to be released no later than in the upcoming few days. T.
  14. Thank you all for your valuable testing and feedback, I will update our development team with your findings. @JetPants I will contact you via a personal message. @andrew.nicholas No date has been set yet, please watch https://support.eset.com/news/ for release announcements (you can also subscribe to receive email updates from the feed). UPDATE: The release is preliminarily scheduled for January 2019.
  15. Hello, Thanks everyone for providing your feedback. We have a new build ready in which we changed detection of granted FDA to EES. I will be contacting you privately with the download link. Regards, Tomas
  16. Hello, As for the silent installation - it is designed as a one-time feature. It allows to install the product without running the GUI. Then you can apply configuration that satisfies your criteria: disabling splash screen, tray icon, etc... After product upgrade, these settings would be preserved and applied to new version too. Regarding the TCC policy, the development team would like to ask you to test it for a different process, in order to compare the results: Open iPhoto and add any picture in the library (if you did not use iPhoto yet. This is required to create photo library on disk that is protected by TCC). If Terminal has NOT granted Photo access yet, try to create a file by Terminal in iPhoto library, e.g.: sudo touch ~/Pictures/Photos\ Library.photoslibrary/database/a.txt If Terminal has not granted Photos access, system will show panels where it asks you to decide whether to allow that access. It is important to do nothing, e.g. DO NOT grant Terminal access to Photos Create TCC profile for Terminal, grant it Full Disk Access Apply that TCC profile on iMac Repeat step 2. If the file was created, Terminal has granted access and the TCC profile is working. If the file WAS NOT created, the TCC policy process is not working and problem is outside of our product
  17. Thank you for the feedback, I sent it to our development team. We will keep you posted.
  18. Hello @mackay, @brandobot, @THahnke. I will contact you privately with the beta build. T.
  19. Hello, We have made some changes to the way our code signing works and now it should satisfy the requirements mentioned in this thread. Are you interested in testing a beta build with this change implemented? Regards, T.
  20. Hello, For anyone interested in the latest builds of our Endpoint products - we have just released EES and EEA 7.1 BETA. You can find more details in the dedicated beta forum section at https://forum.eset.com/topic/17644-eset-endpoint-security-and-eset-endpoint-antivirus-71-beta/ Regards, Tomas
  21. Hello, Despite releasing the new, 7th generation of our products just a while ago, we constantly work on improvements and new features and thus we already have a beta build of version 7.1 ready for you to try out. Here's a changelog of EES and EEA 7.1.2017.0: New features: Audit log: Tracks changes of protections state changes, settings changes etc. uPCU logic improved Changes: Rearrangements of Advanced configuration (Notifications, Application statuses) More reliable upgrades You can download the installers from http://ftp.nod.sk/~randziak/EP_7.1_BETA/ Please post any feedback in this "ESET Beta Products for Business Users" forum section. On behalf of ESET Beta team, Tomas
  22. Hello, The goal of this message thread is to provide ESET with specific feedback on changes and new features you would like to see in future versions of ESET Cloud Administrator. Please use the following format when providing feedback: Description: A very specific one line description of your feedback. Detail: A more detailed explanation of your feedback. Please feel free to make this any length, but be sure to use terms everyone can understand. If your suggestion is an extension or update to an existing discussion, please include a link to it in your message. Here is an example: Description: Management Agent for Chrome OS Detail: In our company we run a lot of Chromebooks. In order to incorporate them in our reports and policies and to get an overview and some level of control over them, we would like to manage them from ECA as well. You are welcome to discuss the merits of each and every suggestion, but keep your comments on topic, concise and thoughtful. There are other parts of the forum to discuss issues. NOTE: When making your requests do not make general statements such as "better GUI". If you have a specific feature or functionality you would like to see added (or improved) please post it here, but general requests to "make things better" are not helpful because they do not give ESET detailed enough information. Thank you for your understanding.
  23. Dear community, We appreciate you taking the time to share and discuss your experience with ESET in the forum. Interaction with people who use our products on day-to-day basis is very important and valuable to us as it helps improve both functionality and user experience. Today, we would like to offer you an opportunity to directly talk to ESET product management team, the people in charge of the product development lifecycle. If you use ESET Remote Administrator to manage security of a computer network of any size, whether in your own organization or that of your customers, we would be interested in talking to you. Depending on your geographical location and preference, we could organize a conference call or even visit you in your office. We are interested in learning more about how you use the products and how they fit into your workflows, finding out what you like and not like about the products, what other solutions you use (to get an idea about what type of solutions we must be able to co-exist and even integrate with). Should you have questions for us, we will be happy to answer them, too. Of course, any information that you choose to share will be handled with the highest level of confidentiality. These meetings usually take between 60 and 90 minutes, we will be happy to adjust depending on your availability. If you are interested, please contact us via a private message and we will get in touch. We look forward to your feedback and hope that you will find this opportunity interresting. Thank you. Your ESET team.
  24. Dear community, We appreciate you taking the time to share and discuss your experience with ESET in the forum. Interaction with people who use our products on day-to-day basis is very important and valuable to us as it helps improve both functionality and user experience. Today, we would like to offer you an opportunity to directly talk to ESET product management team, the people in charge of the product development lifecycle. If you use ESET Remote Administrator to manage security of a computer network of any size, whether in your own organization or that of your customers, we would be interested in talking to you. Depending on your geographical location and preference, we could organize a conference call or even visit you in your office. We are interested in learning more about how you use the products and how they fit into your workflows, finding out what you like and not like about the products, what other solutions you use (to get an idea about what type of solutions we must be able to co-exist and even integrate with). Should you have questions for us, we will be happy to answer them, too. Of course, any information that you choose to share will be handled with the highest level of confidentiality. These meetings usually take between 60 and 90 minutes, we will be happy to adjust depending on your availability. If you are interested, please contact us via a private message and we will get in touch. We look forward to your feedback and hope that you will find this opportunity interresting. Thank you. Your ESET team.
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