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  1. Issues, Ideas & Feedback for ESET Cyber Security & ESET Cyber Security Pro... Last Updated: 7th January 2018 Main Issues... Need to Reproduce (in version 6.5.432.1): If a user experiences an 'Undocumented serious error', the error code is shown on the desktop notification, but isn't shown in the Event Log, instead showing (${ErrorCode}). Fix In Progress (discovered in version 6.5.432.1): Custom installation options are being ignored on fresh installs, such as the Detection of Potentially unwanted programs. Expected behaviour is for the installer options to be applied to the program. Any further uninstalls and reinstalls work as expected. Fix In Progress (discovered in version 6.5.432.1): Time Machine local snapshots are being detected by ESET as a 'New device' and is prompting the user to Scan them. Expected behaviour is to allow Time Machine to automatically back up normally without user intervention and not treat the local snapshots as new devices. Fixed (in version 6.5.600.1, verified on macOS High Sierra): ESET prompts to Allow the kext extension a second time before it can launch, after already allowing it in System Preferences during installation and restarting macOS High Sierra once. Expected behaviour is to launch successfully after allowing the kext and restarting macOS once. Fixed (tested in version 6.5.432.1, verified on macOS High Sierra): Users are experiencing a "Cannot connect to /tmp/esets.sock: Connect refused" popup error unexpectedly (happens to me but in background). Fixed (in version 6.4.128.0, verified on macOS Sierra): Occasional major crash with the following happening in order within 3 or 4 seconds: daemon closing connection, esets.sock error, esets_mac crash, esets_proxy crash, then 'broken pipe' error. Fixed (in version 6.4.128.0, verified on macOS Sierra): Interactive Firewall isn't prompting to allow or deny all connections, some are automatically denied for an unknown reason. The prompt window itself also no longer remains in front of all windows, and the window isn't visible in Mission Control. Fixed (in version 6.4.128.0, verified on macOS Sierra): Parental Control is blocking domains set in the 'allowed' section for the user. Shows in the log that it recognises the exception, but the Category block still overrides it for an unknown reason. Fixed (in version 6.4.128.0, verified on macOS Sierra): New 'executing shell command' error in the logs trying to launch esets_pfw and failing, resulting in OS X freezing for 60 seconds or so. Similar/same freeze to the esets_daemon issue below. Fixed (in version 6.4.128.0, verified on macOS Sierra): Often esets_daemon freezes OS X completely for about one minute before a number of other issues occur, such as esets_proxy no longer functioning, module errors, and more. (New release uses a different way to show this in the log, beginning with 'Daemon closed connection') Hotfix Released (for version 6.1.12.0, verified on OS X El Capitan): Using the Internet in Safari occasionally results in pages not loading fully, a white screen with the progress bar never finishing, or causes esets_daemon to crash. Fixed (in version 6.1.12.0, verified on OS X El Capitan): Mail in iCloud Preferences is not successfully being enabled with Cyber Security (or Pro) installed. Workaround is to boot into Safe Boot and enable it successfully there. Fixed (in version 6.1.12.0, verified on OS X El Capitan): Updating the VSD is no longer causing CPU usage to instantly reach 100% until updating is complete. Fixed (in version 6.1.12.0, verified on OS X El Capitan): esets_proxy is either crashing or freezing randomly, causing Web Protection, Anti-Phishing & Parental Control to no longer protect the user. Both require to restart the Mac to resume protection and make the process functional again. Fixed (in version 6.1.12.0, verified on OS X El Capitan): esets_proxy is logging various 'Cannot write to socket' messages every few seconds when using a Mac. There can be hundreds of entries only after an hour. Fixed (in version 6.1.12.0, verified on OS X El Capitan): AirDrop does not work with ESET products installed no matter the setting, and does work after uninstalling. Fixed (in version 6.1.12.0, verified on OS X El Capitan): Shutdowns with Cyber Security (and Pro) installed increases shutdown time. User Interface Issues... In ECS/ECSP the 'Present Application in Dock' setting is turned on by default and is unnecessary due to having the ESET menu bar icon already present. It is suggested for this setting to be turned off again like in previous releases and have it as an optional setting again. The three buttons on the top left (Close, Minimise, Maximise) don't show the icons within the circles like all other apps, until your mouse pointer is above the buttons instead of on the buttons. Remember the window size if resized from default. Currently resizing the window and restarting the Mac loses changes and goes back to the default window size. Dark Mode in OS X Yosemite & El Capitan is not supported, menubar icon goes too bright and transparency is replaced with white. 'Use standard menu' checkbox in User Interface preferences may need to be greyed out until the user enables 'Present application in Dock' as enabling the menu alone seems to do nothing. Fixed (Translation Support module as of Dec 2017): There is text cutting off and showing '~' in the 'New Network Detected' window if tool tips are turned off in Preferences. Fixed (in version 6.2.6.0, verified on OS X El Capitan): 'Alerts and Notifications' graphic icon in Preferences has a random black square (Fixed), 'Email' graphic icon in Preferences has line on left side, the grey icons (the small ones on the bottom right of the monitors) on the Home screen are pixellated still. Fixed (in version 6.1.12.0, verified on OS X El Capitan): Mission Control does not like the Preferences window on its own with the main window closed. Can be replicated by having the Preferences window open (by clicking on menubar icon, and clicking 'Preferences') and using Mission Control. Fixed (in version 6.1.12.0, verified on OS X El Capitan): Menu bar icon highlight doesn't switch to graphite if the appearance is selected in System Preferences, it always stays blue. Fixed (in version 6.1.12.0, verified on OS X El Capitan): Only allow the program to update when there is an active network connection - at the moment the program tries to update the virus signature database with no connection for a long time and aborting the update takes a long time as well. Ideas & Feedback... In Progress (partial support as of version 6.5.600.1): Scan HTTPS (SSL) for web protection, like in ESET Smart Security. In Progress (partial support as of version 6.5.600.1): Scan and block HTTPS (SSL) websites for parental control. In Progress (partial support as of version 6.5.600.1): Scan secured connections for IMAP & POP for Email Protection, as unsecured is now less common. Use wildcards for the application path in the firewall. Learning mode for firewall to automatically create rules, similar to ESET Smart Security. Ability to submit a file for analysis manually from 'Tools' without enabling live grid. Provide a user friendly name for more network interfaces when prompted to select a profile in ECSP (such as the Apple Wireless Direct Link service instead of showing 'awdl0'). Display an additional column in 'Running Processes' to show if it's an Apple signed application or not, as new updates to OS X processes will not be shown as trustworthy immediately. The option to automatically delete a threat instead of placing it in Quarantine; or/and automatically empty Quarantine weekly, monthly, etc using the scheduler. Maybe not as a default option, but just to be able to do so. Setting exclusions for devices so Removable Media Scanning continues prompting for other devices. At the moment if I select 'Remember this action' and click 'No action' for my Time Machine device, Cyber Security no longer scans any USB device. I just wanted to exclude my Time Machine device from Removable Media Scanning, not all USB devices. Dynamic exclusions like in Spotlight exclusions - having a folder or volume set as an exclusion, and it can automatically update when renamed. For the Uninstaller, a message is said to restart the Mac when the user clicks 'Close' but does not actually do anything. Would be nice to see the uninstaller actually restart the Mac when the button is clicked after uninstallation was successful. Prevent Scripting Additions, to prevent any third-party code to inject themselves into ESET products. Automatically exclude Time Machine devices from being scanned. Added (in version 6.4.128.0): An option for the interactive firewall to automatically allow signed applications only, like iTunes, App Store, Software Update, etc.
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