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Found 240 results

  1. Greetings, ESET requires me to update but when I click update, I see that my Antivirus is already updated. The attachment are the print-screen of the conflicting alerts I receive. Node 32.rar
  2. Hello, The goal of this message thread is to provide ESET with feedback on changes and new features you would like to see in future versions of ESET NOD32 Antivirus. Please use the following format when providing feedback: Description: A very specific one line description of your feedback. Detail: A more detailed explanation of your feedback. Please feel free to make this any length, but be sure to use terms everyone can understand. If your suggestion is an extension or update to an existing discussion, please include a link to it in your message. Here is an example: Description: Raspberry Pi support Detail: The Raspberry Pi is a small ARM-based single-board computer popular with hobbyists. I think ESET should make a version of ESET NOD32 Antiivirus for it. You are welcome to discuss the merits of each and every suggestion, but keep your comments on topic, concise and thoughtful. There are other parts of the forum to discuss issues. NOTE: When making your requests do not make general statements such as "better detection, HIPS, firewall, cleaning, and so forth." ESET's threat researchers constantly examine new threats and release updates to the virus signature database and to the modules in order to improve these functions. If you have a specific feature or functionality you would like to see added (or improved) please post it here, but general requests to "make things better" are not helpful because they do not give ESET detailed enough information. Thank you for your understanding. [Added 2013-06-10] Regards, Aryeh Goretsky
  3. I have the Eset ERA server 5.2.26 on the Windows Server 2008 R2. I would like to upgrade the ERA version to 6 using the Migration tool. I had installed all prerequisities (C++ and MS Hotfix) and would like to export database 5.2.26 via migration tool. After choosing the export database check box and click on the Next buton, there are the error message "Unable to stop RemoteAdministrator service". I tried to stop it via the ERA maintenance tool, it works, but after the choosing what data could be exported there was next error message - cannot connect to database. Have you any idea? Thank you.
  4. Situation: ERA Appliance is up to date on Version 6.5.417.0 The Win7Pro clients are on ERA 6.4.283.0; Endpoint AV 6.4.2014.0 Triggering an "Modules Update" task either via context menu or via an new created task including "clear update cache" fails. How to get the new versions running?
  5. Dear users, I have a problem updating ESER smart security. Please see the print screen attached. The database of virus signatures is: 15061. I am afraid of viruses and because is not updating I might loose my work. How can I fix it? Thank you for your support.
  6. Dear Sir/Madam I have a 9.0.318.0 product, bought from ASUS of Iran along my Laptop. I have tried to update the product to 9.0.408.0 for so many times; the download bar appears, it remain for few seconds and suddenly close itself and says "product update ended up with and error: file not found on server". what should I do to keep my product up to date? Meanwhile, I found my computer refresh its desktop without being asked for, and a little tiny sound I hear from the hardware of my laptop -for less than a second- at the moment of refreshing. I guess it might be a virus; while when I scan my computer with eset smart security, it says there is no threats found. Please let me know I can I stop this un-wanted refreshing of my desktop? you might find as a new virus coming up on the internet or ...? Thank you for your helps in advance. Regards Hossein
  7. My virus signature stuck at 13544. Even though right now the Update Info show that the latest is 13548. I tried to download it manually but it said that my virus database is up to date.
  8. hi everyone need key for update and can not find ,my expired my is eset security 10.0.390.0 thx
  9. Hi How can I verify that Endpoint clients and agents (configuration according to hxxp://support.eset.com/kb5950/#Policy2useHttpProxy) are using my new Apache HTTP Proxy? And how can I verify that Apache HTTP Proxy is properly functioning? I have Windows domain with ERA Server (based on CentOS virtual appliance) at one host ERA Apache HTTP proxy based on Ubuntu 16.04 server (configuration according to hxxp://help.eset.com/era_install/65/en-US/index.html?http_proxy_installation_linux.htm).
  10. Hi, When will ESET release a new version of SysResuce Live CD? I have found it only work with old model of computers, I can't even get the network connection to work with new model of computer, such as Intel i219-lm. At the same time, can ESET make the SysResuce USB in Persistent mode, in that case we can save the virus definition and possibly update the driver. Thanks, Yan
  11. Do updates have a digital signature? Are the update files checked before installation to determine whether these files actually created ESET? I'm wondering if an intruder can forge EES update files? To replace modules with yours?
  12. Hello. Can you tell me. Why Eset Endpoint Antivirus for windows I can update offline with a flash drive, and in Endpoint Antivirus for linux there is no such possibility. Why is that?
  13. So we have been under a "Temporary License" for an extended period while some details were worked out with VDI environments. Now we have purchased a 3 year license and I have imported that license in the console. The agents that were deployed under the Temporary License still report in as such. Is there a method for transfering/updating these installations to run under the new/official license, or am i going to have to rip and replace the existing installs with new agents under this new Business License?
  14. Hi everybody, since Windows 10 has installed the "Creators Update" I get the "security warning" from ESET that my "Media control is not functioning" (rough translation from the German text). As a remedy the message says: "Start your computer anew as soon as possible"; I don't know how often I've startet my PC in the meantime: The message still keeps appearing. What can I do? Thanks very much in advance Alf
  15. when i upgrade my security smart internet eset signature of virus data stuck in red triangle and remains show need update .............please help me
  16. Hi, I've got one workstation (macOS Sierra 10.12.4) which has problem launching agent. I tried to re-install agent, but I'm getting upgrade failure. Launching agent (in Terminal, to see all the errors); $ /Applications/ESET\ Remote\ Administrator\ Agent.app/Contents/MacOS/ERAAgent Loading kernel ! Failed to load library: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/Kernel.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/Kernel.dylib, 9): Library not loaded: Protobuf.dylib Referenced from: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/Kernel.dylib Reason: image not found Not found: Era::Kernel::CCoreModule Then, when trying to upgrade ERA Agent: $ sudo bash EraAgentInstaller.sh Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.376.0/agent-macosx-i386.dmg': % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 100 28.7M 100 28.7M 0 0 15.1M 0 0:00:01 0:00:01 --:--:-- 15.0M Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.dmg.4I7vAOGv: OK Mounting image '/tmp/EraAgentOnlineInstaller.dmg.4I7vAOGv': Checksumming Protective Master Boot Record (MBR : 0)… Protective Master Boot Record (MBR :: verified CRC32 $FACBEFF7 Checksumming GPT Header (Primary GPT Header : 1)… GPT Header (Primary GPT Header : 1): verified CRC32 $ABF9AB5A Checksumming GPT Partition Data (Primary GPT Table : 2)… GPT Partition Data (Primary GPT Tabl: verified CRC32 $0FF56751 Checksumming (Apple_Free : 3)… (Apple_Free : 3): verified CRC32 $00000000 Checksumming disk image (Apple_HFS : 4)… ............................................................................................................................................................................................................................. disk image (Apple_HFS : 4): verified CRC32 $E5F3C96F Checksumming (Apple_Free : 5)… (Apple_Free : 5): verified CRC32 $00000000 Checksumming GPT Partition Data (Backup GPT Table : 6)… GPT Partition Data (Backup GPT Table: verified CRC32 $0FF56751 Checksumming GPT Header (Backup GPT Header : 7)… GPT Header (Backup GPT Header : 7): verified CRC32 $9FB5A9AE verified CRC32 $217CAE33 /dev/disk3 GUID_partition_scheme /dev/disk3s1 Apple_HFS /private/tmp/EraAgentOnlineInstaller.mount.hNgOiyiz Installing package '/tmp/EraAgentOnlineInstaller.mount.hNgOiyiz/Agent-MacOSX-i386-6_5_376_0.pkg': installer: Package name is ESET Remote Administrator Agent installer: Upgrading at base path / installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.) Cleaning up: "disk3" unmounted. "disk3" ejected. unlink: /tmp/postflight.plist: No such file or directory After this step, I tried to see if any logs exists --- Nope. Nothing in the following paths: /Library/Application Support/com.eset.remoteadministrator.agent/Logs/ /Users/$USER/Library/Logs/EraAgentInstaller.log Any help would be appreciated. Thank you.
  17. I've got ERA 6.5 updated, and have updated the clients to the 6.5 Agent, but now i'm having a lot of difficulty in upgrading from EAV 6.4.2016 to 6.5.2094. Each time I attempt an install from ERA i get the following error: SoftwareInstallation: Installation failed with: (0x643), Fatal error during installation (0x643), , see software-install.log for more information located at: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\ The logs do not appear to provide much information as to why the install failed; i can provide upon request. I am able to deploy 6.4, and able to deploy 6.4 over 5.X and able to deploy 6.5 to machines that do not have AV installed.. so i'm not understanding why there is so much difficulty installing 6.5 over 6.4 Is there something i'm missing? A file I can send over that will assist you in letting me know what needs to be done? Jdashn
  18. Hello. I have issue with the update. I created policy and applied it to my pc for test. Policy successefully applied. On this polcy i set Update Server as https://192.168.0.28:2222 (picture1) ( 192.168.0.28 is the server where ESET Remote Administration installed.) On my pc i get this error: picture 2 Please help me how to set update server for work properly. Thanks
  19. Hi, I have recently bought ESET ANTIVIRUS for android. Since a few days ago, the msg says it's "update detection modules". From my memory, it usually takes seconds to finish it, but this time it's taking more than 3 days. Is there anyone who's experiencing the same? any solution?
  20. Hi guys, after few days running ERAS Virtual Appliance (upgraded from 6.3 to 6.5) suddenly ERA web service stopped working, after restart VM it is same - webUI says HTTP Status 404 - type Status report message description The requested resource () is not available. Apache Tomcat/6.0.24 and after stoping and starting tomcat /etc/init.d/tomcat6 start /usr/share/tomcat6/logs/catalina.out says Apr 06, 2017 11:44:31 AM org.apache.catalina.core.AprLifecycleListener init INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib Apr 06, 2017 11:44:32 AM org.apache.coyote.http11.Http11Protocol init INFO: Initializing Coyote HTTP/1.1 on http-8443 Apr 06, 2017 11:44:32 AM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 831 ms Apr 06, 2017 11:44:32 AM org.apache.catalina.core.StandardService start INFO: Starting service Catalina Apr 06, 2017 11:44:32 AM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/6.0.24 Apr 06, 2017 11:44:32 AM org.apache.catalina.startup.HostConfig deployDirectory INFO: Deploying web application directory era Apr 06, 2017 11:44:32 AM org.apache.catalina.core.StandardContext resourcesStart SEVERE: Error starting static Resources java.lang.IllegalArgumentException: Document base /usr/share/tomcat6/webapps/era does not exist or is not a readable directory at org.apache.naming.resources.FileDirContext.setDocBase(FileDirContext.java:142) at org.apache.catalina.core.StandardContext.resourcesStart(StandardContext.java:4358) at org.apache.catalina.core.StandardContext.start(StandardContext.java:4527) at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:791) at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:771) at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:526) at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:1041) at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:964) at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502) at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1277) at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:321) at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053) at org.apache.catalina.core.StandardHost.start(StandardHost.java:722) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443) at org.apache.catalina.core.StandardService.start(StandardService.java:516) at org.apache.catalina.core.StandardServer.start(StandardServer.java:710) at org.apache.catalina.startup.Catalina.start(Catalina.java:593) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414) Apr 06, 2017 11:44:32 AM org.apache.catalina.core.StandardContext start SEVERE: Error in resourceStart() Apr 06, 2017 11:44:32 AM org.apache.catalina.core.StandardContext start SEVERE: Error getConfigured Apr 06, 2017 11:44:32 AM org.apache.catalina.core.StandardContext start SEVERE: Context [/era] startup failed due to previous errors Apr 06, 2017 11:44:32 AM org.apache.catalina.core.StandardContext stop INFO: Container org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/era] has not been started Apr 06, 2017 11:44:32 AM org.apache.catalina.startup.HostConfig deployDirectory INFO: Deploying web application directory ROOT Apr 06, 2017 11:44:32 AM org.apache.catalina.startup.HostConfig deployDirectory INFO: Deploying web application directory era.bkp Apr 06, 2017 11:44:32 AM sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter addItem INFO: [2017-04-06 11:44:32.754] V1 [] <INFO> ERA Web Server starting... Apr 06, 2017 11:44:32 AM sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter addItem INFO: [2017-04-06 11:44:32.764] V1 [] <INFO> ERA Web Server Version: 6.2.155.0 Apr 06, 2017 11:44:32 AM sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter addItem INFO: [2017-04-06 11:44:32.767] V1 [] <DEBUG> ERA Web Server starting... Apr 06, 2017 11:44:32 AM sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter addItem INFO: [2017-04-06 11:44:32.768] V1 [] <DEBUG> ERA Web Server Version:6.2.155.0 Apr 06, 2017 11:44:32 AM sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter addItem INFO: [2017-04-06 11:44:32.802] V1 [] <INFO> ERA Web Server has started. Apr 06, 2017 11:44:32 AM sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter addItem INFO: [2017-04-06 11:44:32.804] V1 [] <DEBUG> contextInitialized Apr 06, 2017 11:44:32 AM org.apache.coyote.http11.Http11Protocol start INFO: Starting Coyote HTTP/1.1 on http-8443 Apr 06, 2017 11:44:32 AM org.apache.jk.common.ChannelSocket init INFO: JK: ajp13 listening on /0.0.0.0:8009 Apr 06, 2017 11:44:32 AM org.apache.jk.server.JkMain start INFO: Jk running ID=0 time=0/18 config=null Apr 06, 2017 11:44:32 AM org.apache.catalina.startup.Catalina start INFO: Server startup in 575 ms any ideas pls? Unfortunately no snapshot - no way back ... Thank you
  21. I wanted to let ESET Security Forum users know about this new version released by ESET, as it provides a great amount of fixes and a few new features that might interest other macOS users. In particular, you can now: Allow all software that is signed by Apple to access the network automatically in the Firewall; and Hide the menu bar icon, so you can set your preference between using the Dock icon, menu bar icon, or no icons at all. They have also fixed the 'no executable path found' and 'cannot write to socket' errors. Thank you to the developers for fixing a large number of major and minor issues. Changelog Added: Keep alive feature to ensure the ESET service does not stop Added: GUI notification when the ESET service is not running Added: Ability to hide the ESET icon in menu bar extras Added: OpenSSL replaced by Apple's native security framework Added: Apple's signed application has allowed access to network Added: DMG is now signed for macOS 10.12+ Fixed: A vulnerability issue with the esets_proxy file Fixed: SSL certificate vulnerability issues Fixed: A vulnerability with the old POCO XML parsing library Fixed: Installer vulnerability Fixed: pam.d issue Fixed: An issue that would cause “Zero Files Scanned on Hard Drive” errors during a computer scan Fixed: An issue where Web access protection would block virtual machines Fixed: Web protection - esets_proxy crash on nod_lmutex_destroy Fixed: mac OS crashes when opening http://localhost:57856/ Fixed: esets_proxy crash (LoopSocket()) if internet connection is disabled during threats downloading Fixed: The error 'no executable path found' causing apps to not load or block connections Fixed: The error ‘cannot write to socket errors’ Fixed: A firewall issue that blocked users from opening WordPress web pages Fixed: An issue where FaceTime is blocked by firewall (default configuration) Fixed: Shut down computer after scan - executed after 1 second Fixed: Incorrect module name in about dialog Fixed: Additional minor bug fixes and stability improvements Download You can download Version 6.4.128.0 of ESET Cyber Security Pro on the ESET website. Apologies to the ESET team if this is against the rules, I know @foneil usually does this, however this update is quite important for resolving a large number of issues that would benefit being announced on the forum (and you have already listed the changelog and version on the ESET website and KB article).
  22. Hi there, at first sorry for my english.. We have about 160 computers with Eset.. Yesterday i update 100 computers with Eset Endpoint Security from 6.4 to 6.5 from ERA Console at my company. Today i have a red screen in ERA on list of my computers becouse 100 computers have a problem - all the ESET Endpoint in details alerts have: - Product is installed but it is not running (about 40 computers..) - Product is installed but it is not running (100 computers) The all of these computers was SHUTDOWN yesterday at end of work in my company. Today morning all the employes was turn on all the computers, and i have still this alerts!! What's going on!? For ESET - turn of computer and turn on is not RESTART??? I cannot remote reboot (from ERA) all the computers couse the people work on many systems and this is not good idea. After i REBOOT (not SHUTDOWN and turn on) computer ESET Endpoint with 6.5 is clear in alerts.. ESET Endpoint Security 6.4.2014.2 to 6.5.2094.1 | Agents 6.4.283.0, 6.5.522.0, 6.4.295.0 ESET Remote Administrator (Server), ver. 6.4.295.0 ESET Remote Administrator (webinterface), wersja 6.4.266.0 This is not normal..
  23. Hi, I just want to clarify some things regarding Apache HTTP Proxy. As what I've read in knowledge base and user guides, this thing can cache all of the updates and installer. So basically what will happen is that the server will connect to the internet and cache all of the updates and installer once we used software install, agent deploy and update the virus signature. The problem that I am encountering is that there were no installers (.msi file) in the cache folder (C:\ProgramData\Apache HTTP Proxy\cache) after successfully installed ESET Endpoint Security/ERA Agent. I tried to use this command htcacheclean.exe -a -p "C:\ProgramData\Apache HTTP Proxy\cache" or htcacheclean.exe -a -p "C:\ProgramData\Apache HTTP Proxy\cache" find ".msi" to check for the content of cache, there were no result regarding the installer, all I have are update files. BTW, I used this kb for installation and troubleshooting. hxxp://support.eset.com/kb5950/#Policy2useHttpProxy
  24. After a update from eset endpoint antivirus v4 to 6 a internal website view is changed. We are using synergy. Its added a white space inside the website. I have added the website (*server web adres*) to: URL address management -> Excluded from checking and restarted, same issue. Excluded ip addresses Do i miss an option? I am working whit eset remote administrator v6.5
  25. Hi , i can't update and i can't change my licence please help me video for error :