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Found 224 results

  1. Hi , i can't update and i can't change my licence please help me video for error :
  2. Hi there, at first sorry for my english.. We have about 160 computers with Eset.. Yesterday i update 100 computers with Eset Endpoint Security from 6.4 to 6.5 from ERA Console at my company. Today i have a red screen in ERA on list of my computers becouse 100 computers have a problem - all the ESET Endpoint in details alerts have: - Product is installed but it is not running (about 40 computers..) - Product is installed but it is not running (100 computers) The all of these computers was SHUTDOWN yesterday at end of work in my company. Today morning all the employes was turn on all the computers, and i have still this alerts!! What's going on!? For ESET - turn of computer and turn on is not RESTART??? I cannot remote reboot (from ERA) all the computers couse the people work on many systems and this is not good idea. After i REBOOT (not SHUTDOWN and turn on) computer ESET Endpoint with 6.5 is clear in alerts.. ESET Endpoint Security 6.4.2014.2 to 6.5.2094.1 | Agents 6.4.283.0, 6.5.522.0, 6.4.295.0 ESET Remote Administrator (Server), ver. 6.4.295.0 ESET Remote Administrator (webinterface), wersja 6.4.266.0 This is not normal..
  3. After a update from eset endpoint antivirus v4 to 6 a internal website view is changed. We are using synergy. Its added a white space inside the website. I have added the website (*server web adres*) to: URL address management -> Excluded from checking and restarted, same issue. Excluded ip addresses Do i miss an option? I am working whit eset remote administrator v6.5
  4. Hi all, I've just managed to upgrade ERA Server and agent on linux server to the latest 6.x version by a client task (Debian server has got his agent, so i could update all via web console), but i'm not able to manage lan clients outdated products. I'd like to create a dynamic group like that one from the dashboard (Eset applications - Outdated products) and attach it a trigger (something link "when you get computer with product outdated install new version of eset agent and eset enpoint antivirus), but if i check for dynamic groups I can only create a trigger looking for a specific version: this mean that every time Eset release a new version of endpoint products I'd have to manually change version if statment. Any suggestion or proposal for ERA dynamic group to behave link dashboard outdated products report?? (go and check online for the latest available version, if greater that one installed, do updates) Attached to this: dashboard screenshot showing outdated products dynamic groups screenshot, not showing outdated products in "problematic computers" BR Mirko
  5. Can anyone comment on the process for upgrading from 6.4 to 6.5? I've only done one upgrade which was actually a migration and because there was a lot of problems, it was actually done for us over the course of a couple of days. There was issues with authentication, and a mess of other things. I'd like to avoid that this time, but the knowledge base doesn't reference 6.5 in the upgrade article. Does anyone have any professional insight on a true upgrade (not migration) from 6.4 to 6.5? Below is what I have running right now... ESET Remote Administrator (Server), Version 6.4.304.0ESET Remote Administrator (Web Console), Version 6.4.280.0 CentOS (64-bit), Version 7.3.1611 Thank you in advance.
  6. I've got ERA 6.5 updated, and have updated the clients to the 6.5 Agent, but now i'm having a lot of difficulty in upgrading from EAV 6.4.2016 to 6.5.2094. Each time I attempt an install from ERA i get the following error: SoftwareInstallation: Installation failed with: (0x643), Fatal error during installation (0x643), , see software-install.log for more information located at: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\ The logs do not appear to provide much information as to why the install failed; i can provide upon request. I am able to deploy 6.4, and able to deploy 6.4 over 5.X and able to deploy 6.5 to machines that do not have AV installed.. so i'm not understanding why there is so much difficulty installing 6.5 over 6.4 Is there something i'm missing? A file I can send over that will assist you in letting me know what needs to be done? Jdashn
  7. Hi, As the title says the memory usage is high, when I took the snapshot I had 2 virtual desktops in widows running and a few tabs open in Google Chrome.Also, I have a license of NOD32 V9 will it work for version 10.I have not received any update to version 10. My laptop config is Core i7 4510U, 8GB Ram, 1TB HDD,Windows 10 Here is the screenshot
  8. Hi In the ESET Remote Administrator the upgrade package ESET File Security for Microsoft Windows Server v6.5.12007.0 is showing as valid for Windows Server 2008 and 2003 only. Is this correct?
  9. Hi All, Hoping someone can help out with this. At 10pm last night (GMT) my NOD32 (V9) updated, since then my computer has been unusable. It logs in, ESET loads, it then proceeds to munch through my memory until it is at 100% utilisation in approximately 1 minute with ~33% CPU usage while the GUI says that the program is doing nothing. I am posting this from my works laptop as I am literally unable to do anything on my home computer now. No other programs will load, my computer gives a 'memory low' error, then my graphics drivers crash due to the memory utilisation, then I get another windows error saying that 'your computer does not have enough memory to function correctly, save your work and windows will close down', then the computer grinds to a halt in varying fun and exciting ways (explorer crashing, windows rebooting itself, or everything just grinding to a halt with no response). Any help/advice is appreciated. Apologies for the lack of software versions/screen dumps/log files. This happened late last night and, as mentioned, my computer is essentially an expensive paperweight at the moment. If I can't find a fix fairly quickly it's probably going to be an uninstall and switch product job as this is a pretty horrific issue in all honesty.
  10. Hi! On february 13, after update, Eset Smart Security v.8 stops to show network connections!! (Main Window -> Tools -> Network Connections). The window is EMPTY now!! Before that date it was always OK! I tryed uninstall + reinstall and: Right after installation of lastest downloaded v.8, with that old(2015) modules, all is good. But after update it, it stop to showing net connections immedialy!! I tryed also v.6 + v.7, result is the same!! Probably v.5 is affected too!! I am SURE, this is absolutely repeatable, reproducible BUG of newest net or firewall module! (Tested on Windows 7x64). Please, will be it repaired?? Its important! THANKS!
  11. As of recent, I've been getting this error a lot during an application install (it doesn't seem to matter if it's Endpoint Security or File Security). What's even more odd is sometimes the application ends up installing and sometimes it doesn't. Can someone please provide some direction in getting this resolved? Thanks, Task failed, try to install software manually. GetFile: Error reading HTTP response data (0x4e2a)
  12. Hello, The goal of this message thread is to provide ESET with feedback on changes and new features you would like to see in future versions of ESET NOD32 Antivirus. Please use the following format when providing feedback: Description: A very specific one line description of your feedback. Detail: A more detailed explanation of your feedback. Please feel free to make this any length, but be sure to use terms everyone can understand. If your suggestion is an extension or update to an existing discussion, please include a link to it in your message. Here is an example: Description: Raspberry Pi support Detail: The Raspberry Pi is a small ARM-based single-board computer popular with hobbyists. I think ESET should make a version of ESET NOD32 Antiivirus for it. You are welcome to discuss the merits of each and every suggestion, but keep your comments on topic, concise and thoughtful. There are other parts of the forum to discuss issues. NOTE: When making your requests do not make general statements such as "better detection, HIPS, firewall, cleaning, and so forth." ESET's threat researchers constantly examine new threats and release updates to the virus signature database and to the modules in order to improve these functions. If you have a specific feature or functionality you would like to see added (or improved) please post it here, but general requests to "make things better" are not helpful because they do not give ESET detailed enough information. Thank you for your understanding. [Added 2013-06-10] Regards, Aryeh Goretsky
  13. Dear Sir/Madam I have a 9.0.318.0 product, bought from ASUS of Iran along my Laptop. I have tried to update the product to 9.0.408.0 for so many times; the download bar appears, it remain for few seconds and suddenly close itself and says "product update ended up with and error: file not found on server". what should I do to keep my product up to date? Meanwhile, I found my computer refresh its desktop without being asked for, and a little tiny sound I hear from the hardware of my laptop -for less than a second- at the moment of refreshing. I guess it might be a virus; while when I scan my computer with eset smart security, it says there is no threats found. Please let me know I can I stop this un-wanted refreshing of my desktop? you might find as a new virus coming up on the internet or ...? Thank you for your helps in advance. Regards Hossein
  14. I wanted to let ESET Security Forum users know about this new version released by ESET, as it provides a great amount of fixes and a few new features that might interest other macOS users. In particular, you can now: Allow all software that is signed by Apple to access the network automatically in the Firewall; and Hide the menu bar icon, so you can set your preference between using the Dock icon, menu bar icon, or no icons at all. They have also fixed the 'no executable path found' and 'cannot write to socket' errors. Thank you to the developers for fixing a large number of major and minor issues. Changelog Added: Keep alive feature to ensure the ESET service does not stop Added: GUI notification when the ESET service is not running Added: Ability to hide the ESET icon in menu bar extras Added: OpenSSL replaced by Apple's native security framework Added: Apple's signed application has allowed access to network Added: DMG is now signed for macOS 10.12+ Fixed: A vulnerability issue with the esets_proxy file Fixed: SSL certificate vulnerability issues Fixed: A vulnerability with the old POCO XML parsing library Fixed: Installer vulnerability Fixed: pam.d issue Fixed: An issue that would cause “Zero Files Scanned on Hard Drive” errors during a computer scan Fixed: An issue where Web access protection would block virtual machines Fixed: Web protection - esets_proxy crash on nod_lmutex_destroy Fixed: mac OS crashes when opening http://localhost:57856/ Fixed: esets_proxy crash (LoopSocket()) if internet connection is disabled during threats downloading Fixed: The error 'no executable path found' causing apps to not load or block connections Fixed: The error ‘cannot write to socket errors’ Fixed: A firewall issue that blocked users from opening WordPress web pages Fixed: An issue where FaceTime is blocked by firewall (default configuration) Fixed: Shut down computer after scan - executed after 1 second Fixed: Incorrect module name in about dialog Fixed: Additional minor bug fixes and stability improvements Download You can download Version 6.4.128.0 of ESET Cyber Security Pro on the ESET website. Apologies to the ESET team if this is against the rules, I know @foneil usually does this, however this update is quite important for resolving a large number of issues that would benefit being announced on the forum (and you have already listed the changelog and version on the ESET website and KB article).
  15. I wanted to let ESET Security Forum users know about this new version released by ESET, as it provides a great amount of fixes and a few new features that might interest other macOS users. In particular, you can now: Hide the menu bar icon, so you can set your preference between using the Dock icon, menu bar icon, or no icons at all Thank you to the developers for fixing a large number of major and minor issues. Changelog Added: Keep alive feature to ensure the ESET service does not stop Added: GUI notification when the ESET service is not running Added: Ability to hide the ESET icon in menu bar extras Added: OpenSSL replaced by Apple's native security framework Added: Apple's signed application has allowed access to network Added: DMG is now signed for macOS 10.12+ Fixed: A vulnerability issue with the esets_proxy file Fixed: SSL certificate vulnerability issues Fixed: A vulnerability with the old POCO XML parsing library Fixed: Installer vulnerability Fixed: pam.d issue Fixed: An issue that would cause “Zero Files Scanned on Hard Drive” errors during a computer scan Fixed: An issue where Web access protection would block virtual machines Fixed: Web protection - esets_proxy crash on nod_lmutex_destroy Fixed: mac OS crashes when opening http://localhost:57856/ Fixed: esets_proxy crash (LoopSocket()) if internet connection is disabled during threats downloading Fixed: The error 'no executable path found' causing apps to not load or block connections Fixed: The error ‘cannot write to socket errors’ Fixed: A firewall issue that blocked users from opening WordPress web pages Fixed: An issue where FaceTime is blocked by firewall (default configuration) Fixed: Shut down computer after scan - executed after 1 second Fixed: Incorrect module name in about dialog Fixed: Additional minor bug fixes and stability improvements Download You can download it on the ESET website. Apologies to the ESET team if this is against the rules, I know @foneil usually does this, however this update is quite important for resolving a large number of issues that would benefit being announced on the forum (and you have already listed the changelog and version on the ESET website and KB article).
  16. I have the Eset ERA server 5.2.26 on the Windows Server 2008 R2. I would like to upgrade the ERA version to 6 using the Migration tool. I had installed all prerequisities (C++ and MS Hotfix) and would like to export database 5.2.26 via migration tool. After choosing the export database check box and click on the Next buton, there are the error message "Unable to stop RemoteAdministrator service". I tried to stop it via the ERA maintenance tool, it works, but after the choosing what data could be exported there was next error message - cannot connect to database. Have you any idea? Thank you.
  17. Hi all, I have installed the latest version of Eset Smart Security on my windows 10 based computer. My problem is that i can not update the virus definitions database. The program says that i have the latest version which was released on the 11th of february. When i try to update the program does not give me any error codes. I have already reinstalled the program several times, cleared the update chache and disabled the proxy server update. None of these have helped so far. What should i do?
  18. On a few workstations I am getting: "Virus signature database update ended with an error. General compiler error" Clearing the cache, rebooting the workstation and updating the sig again always clears the error. However this is happening repeatedly and is becoming a pain. Any ideas? Virus signature database: 11749 (20150607) Rapid Response module: 6136 (20150607) Update module: 1056 (20150113) Antivirus and antispyware scanner module: 1456 (20150512) Advanced heuristics module: 1154 (20150129) Archive support module: 1227 (20150511) Cleaner module: 1108 (20150424) Anti-Stealth support module: 1075 (20150504) Personal firewall module: 1264.3 (20150514) Antispam module: 1029 (20141103) ESET SysInspector module: 1246 (20150121) Self-defense support module: 1018 (20100812) Real-time file system protection module: 1009 (20130301) Translation support module: 1341 (20150429) HIPS support module: 1179 (20150512) Internet protection module: 1173.7 (20150428) Web content filter module: 1037 (20141103) Advanced antispam module: 2330 (20150605) Database module: 1065 (20150416) Configuration module (33): 1042 (20150327)
  19. Hi, I use ESS 8 v 8.0.319.1 and latest updates break the network connections list in the Tools. Network Connections List under Tools is blank/empty, while there are active connections running - it doesn't show anything. Tried to repair installation but nothing changed. Probably it's caused by new network protection module (1364 - 20170207 is fine; 1365 is bad), but it's only my suspicion. Viruses signature base v14925 is fine, newer causes this bug. Please fix it!
  20. Windows 10 Pro x64. I removed my previous version of Antivirus (version 9) and used live installer to install version 10. The new freshly installed version reports 2 problems on the Home screen Anti-stealth is non-functional Web and mail protocol filtering is non-functional Setup screen also indicates 4 problems: Real-time system protection Host Intrusion Prevention System (HIPS) Web access protection Anti-Phishing protection A notification periodically pops up that HIPS is not working since connection to driver failed. So, what's next? What are the debugging steps to troubleshoot this problem? Some ESET knowledge base article said that I need to disable HIPS-restart-reenable HIPS-restart, but it had no effect.
  21. Eset Internet Security just did a in product update to v10.0.390.0 requiring a reboot. Windows 7 Pro x64 with EIS updates set to "Pre-release" and "Update Mode" set to permit "Application update." "Ask before downloading" is not set to active. My other system, Windows 7 Premium x64 not on Pre-release updates, is still on v10.0.386.0 .. Checking Product Update advises that EIS is up to date. All this for what it's worth.
  22. Hello , i have problem with ESET SMART SECURITY 10.0.386.0 i can't update please help me Error : Virus signature database update ended with an error Server not found. i try clear update cache but problem is still.
  23. Good Day, Please note that I am getting the following error when I try run a software update to get the new Version of software from the ERA. GetFile: Failed to process HTTP request (error code: 20017,HTTP response code: 503 url: 'hxxp://repository.eset.com/v1/com/apps/business/eea/windows/v6/6.4.2014.0/eea_nt32_enu.msi') HTTP PROXY is not blocked on our fire wall and the following address are allowed on our firewall: *.eset.com *.eset.eu *.e5.sk *.cloudapp.net *​.trafficmanger.net *.cloudapp.net