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  1. I have the Eset ERA server 5.2.26 on the Windows Server 2008 R2. I would like to upgrade the ERA version to 6 using the Migration tool. I had installed all prerequisities (C++ and MS Hotfix) and would like to export database 5.2.26 via migration tool. After choosing the export database check box and click on the Next buton, there are the error message "Unable to stop RemoteAdministrator service". I tried to stop it via the ERA maintenance tool, it works, but after the choosing what data could be exported there was next error message - cannot connect to database. Have you any idea? Thank you.
  2. Hi, I just bought my son a new laptop and want to apply my lic. for ESET NOD32 Antivirus (ENA) to it, as his old laptop is too slow and laggy. I have a lic. for 2 PCs and the salesman at the store said I could uninstall it from 1 and then install it on the new one, but when I go to uninstall the app, it only allows me to Modify. Any idea how I can use this on the new one without purchasing a new license?
  3. I have just installed a fresh copy of windows 7 onto MacBook Pro running bootcamp. Im trying to install eset smart security but the installation fails with the "Install error 2". See attached screen shot. It should be noted that the reason for the fresh install was to change to a SSD. Not sure if that has anything to do with it? OS details: Windows 7 Home Premium SP1 64bit
  4. Maybe someone better than me can explain this but I had to uninstall eset to get the Microsoft Anniversary update to work on my surface pro 4. I tried to disable protection but that didn't do the trick. I just wanted to post this here because I spent hours on this trying to get the update to work. In the uninstalling and updating then reinstalling was the only solution that I found.
  5. Hello Team Found malfunction error in era dashboard on server machine i see some error in eset rough detection sensor. i attach screen shot of the error.check & tell me what's the issue. Regards Vimarsh P.
  6. Dear team, trying to install era agent 6.4 on windows xp sp3 but installtion fails as per error i create logs (soln406) logs are attach with this. plz do needful regards, harshad install.log
  7. Hi, I have installed ESET File Security for Linux (v4.5) on Cent OS 5.5. I am getting below error message while importing the license file. /opt/eset/esets/sbin/esets_lic --import /tmp/ESET_File_Security_for_Linux_10_BT_NIL_NC_EAV-30294978.lic error[327b0000]: Cannot import license /tmp/ESET_File_Security_for_Linux_10_BT_NIL_NC_EAV-30294978.lic: Invalid signature Please help in this matter ASAP.
  8. Dear all! Back story of my question: I created an uninstall task (to uninstall agent) from erac console. It's working, cleans the agent, the task comes back with "task failed" messeage, wich is normal, we discussed that before i accepted period. I do unintall task by mass, meaning I target 50+ computers, as i see, the uninstalling is go one bye one, which is unconvenient because if i remember correctly, to reach task failed status is something like 20 minutes. I am using: ESET Remote Administrator (Server), Version Questions: 1. Can i do something to speed up this process? 2. What will happen if a computer offline at the unstall momment, will it try to run the uninstall task when it turned on? Sorry for misspelling.
  9. Hi All, Please let me know, how I am suppose to remove Mobile Device entry from ERA database manually & safely. I have removed ESET Endpoint Security from mobile and removed the entry from ERA, but the device is reappearing in the ERA console again and again. Note: I am using latest version of ERA 6.4. Please HELP.
  10. Hello i cant download 32 or 64 package form local deployment in all in one installer if any one face problem in 6.4 era post here screenshot attached error - object not present in object storage regards Vimarsh P.
  11. Hi. It is migrating from version 5 to version 6, uninstall tasks alos version 5 clients were sent. When the installation of version 6 is sent generates error "The computer will not restart after uninstalling a program, restart the computer and run the installation again" . But computers have restarted several times but the error continues. The following appears in the installation log: SET: Error occurred: code 1072, reason 'SetupInstallServicesFromInfSection' ESET: Error parameter: CAD={2FA4DECB-D060-41F6-AFCC-770F7D0F1FFD}C:\Program Files\ESET\ESET Endpoint Security\Drivers\ehdrv\3 MSI (s) (EC!D4) [08:17:35:342]: Product: ESET Endpoint Security -- Error 5001. El equipo no se reinició tras la desinstalación de un programa. Reinicie el equipo y vuelva a ejecutar el programa de instalación. ESET: Returing from CA InstSupp!InstallDriverPackages with status 1627 (duration: 0.672) CustomAction EMsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 8:17:35: InstallFinalize. Return value 3. software-install.log
  12. Upgrade to ESET Remote Administrator 6 on your existing server ref: hxxp://support.eset.com/kb3607/#sameserver On point 8 "Using ERA 5.x, uninstall ESET endpoint solutions on client computers." I really don't want to get to the point to uninstall the antivirus on all of the clients at that moment, I was thinking to proceed to the ERA 6 install and manage the 5x clients from the new ERA installation Was wondering if the uninstall of all the clients is a crucial step on the ERA upgrade operation Regards Juan Juan Manuel Lainez Perez
  13. Dear all! I am testing my new agent uninstall task. No matter how i try i alwas get task failed messeage. But, the agent completly removed from the target machine, event log said: Windows Application log: Product: ESET Remote Administrator Agent -- Removal completed successfully. Sooo why is the error at the console?? Test environment: win7 x64 enterprise Tried with multiple computers, agent and client both installed with push install from erac, and works fine. I am using ESET Remote Administrator (Web Console), Version I checked google, and this forum not found similar problem, if so please show me the right topic. Thank you.
  14. ESET with AV remover, if installed manually, flags FireFox for removal. In ERA, running an OPSWAT "third party AV remover" removes FireFox automatically. OPSWAT task in ERA removes ESET if ESET is installed manually. See screenshots of what is flagged. Also see the before screenshots where we did not remove FireFox automatically and after the OPSWAT task is run on ERA where FireFox gets auto removed and ESET gets auto-removed (no screenshots of the ESET removal). In ERA the OPSWAT task shows "failure". I have logs and can upload securely on demand.
  15. i use All-in-one installer (agent + ees) and GPO with run-once startup script who run "ERA_Installer_x86_en_US.exe --silent" to manage eset on domain. ERA_Installer_x86_en_US.exe on workstation successful install agent, but not ees. To install application (ees) on these failed clients I create Software install task (ESET Endpoint Security 6; version 6.4.2014.0 for windows (Microsoft Windows 10, 8.1, 8, 7, Vista, XP), language en_US). Who failed with: "Task failed, try to install software manually." I added software-install.log as attachment, but I think interesting part is: "Product: ESET Endpoint Security -- Error 1921. Service 'ESET Service' (ekrn) could not be stopped. Verify that you have sufficient privileges to stop system services." Also failed when i try install on local workstation with admin permissions: ees_nt32_enu.msi /qn /log c:\temp\install.log I added install.log as attachment too. On workstation services 'ESET Remoter Administrator Agent' and 'ESET Service' log on as Local System account. What I do incorrect ? What additional information to You may help? software-install.log install.log
  16. I have just upgraded to Windows 10 Build 1607 (Anniversary Update). While upgrade edevmon.sys was creating BSODs so I removed ESET and upgraded to Build 1607. But when I tried to install it again, (using installer downloaded via eset official site) crashes started all over again. I was forced to uninstall ESET to get system running all over again. I am getting SYSTEM_THREAD_EXCEPTION_NOT_HANDLED error. Caused by: edevmon.sys I am attaching screenshot that gives more detail about error. Kindly help, so that I can again start using ESET.
  17. Hi All, I am trying to install ESET Smart Security using latest setup file, but it stuck at initialisation window itself. Please find below error message.
  18. Hi All, I am facing problem while removing ERA Agent from local system. Please find below error message. Please HELP.
  19. Hi All, I am having MS SQL 2005, 2008, 2008 R2 & 2014 installed on my windows server 2008 Enterprise SP2. When I am trying to install ESET Remote Administrator 6.4, I am getting below error message. I think it might creating database in MS SQL 2005 which is not supported. So please let me know how I can use other MS SQL versions for ERA. If this is not related to the database, please let me know what I am supposed to do. Please HELP!
  20. I activated a license for my smartphone from a gift card in a conference and the app was running great but after upgrading from lollipop to marshmallow on my Huawei P8 lite I had to reinstall the app and it doesnt accept my username and password nor my activation code, is there a way to reactivate my licence? Thanks in advance
  21. Hi All, I am trying to install ESET Gateway Security on FreeBSD(v8) & I am getting blow error message while starting the service. [2.1-RELEASE][root@pfSense.localdomain]/home(3): /usr/local/etc/rc.d/esets.sh start /libexec/ld-elf.so.1: /usr/local/sbin/esets_daemon: Undefined symbol "sem_init" Starting ESET Security failed! [2.1-RELEASE][root@pfSense.localdomain]/home(4): ps -ax | grep esets_daemon 70752 0 S+ 0:00.00 grep esets_daemon [2.1-RELEASE][root@pfSense.localdomain]/home(5): Please help ASAP. Thanks in advance.
  22. Hello Team how to backup era 6.3/6.4 include agent connection & policy with database? Regards Vimarsh P.
  23. Hi! Windows 2012 R2 Standard. I have made a fresh install of ERA, all were smooth. All services has been strated normally (and running right now), and exception has been added to the proxy settings (cuz we're using proxy server (squid)). However I'm unable to connect to ERA web console (via IE). Why? Please help.
  24. Have had NOD32 Home Version for over 5 years w/ no issues. Now it does not auto-update. I tried to manually update and I'm not allowed to, even as adim. I run Windows 7 XP. Tried uninstalling ESET. I get "The feature you are trying to use is on a network resource that is unavailable, or enter an alternate path to a folder containing installation package 'ei_A87F.msi. As an 8-track guy stuck in a digital world, I'm afraid to "play" too much w/ this as I might really screw things up. Any help would be greatly appreciated. Peace
  25. Hello Team After install Eset V.9 or V8 new builds on Windows 8.1 Pro System Hang On Startup. I troubleshoot startup all is ok when i disabled eset service (ekrn.exe) or rename ekrn.exe also check try to delay but same issue system hangs on startup. i attach some log to you form sys inspector please check it & reply me soon. Regards Vimarsh.P Intel_NUC.zip
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