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TomasP

ESET Moderators
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TomasP last won the day on March 26

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  1. ...I meant the server cache, not your local cache. It had to be fixed on the server.
  2. Thank you for pointing this out, last time it was an issue with a cache, we reported this again to the service provider, so hopefully it will be resolved soon. Tomas
  3. Hello mimn2g, To analyze the activation issue, we would need to check the specifics of the situation, including the license details. Please, contact us via http://www.eset.com/int/support/contact/ and we will look into this. Regards, TomasP
  4. Hello, this has now been fixed, you should be able to see all online users again.
  5. Hi guys, I can see the same. I will check this on Monday.
  6. Hello Howard, We are indeed in the process of switching from 32-bit modules to 64-bit modules. The 64-bit module are being tested and will be released via an update soon, so currently the app runs 32-bit modules, but there is full compatibility and full protection even on 64-bit systems and thus nothing to worry about. Now why you saw "64-bit" in the about screen earlier - this was simply a bug, which instead of the modules showed the bit-ness of the system. We fixed the bug in the latest release and now it correctly shows the bit-ness of the modules. Regards, Tomas
  7. Hello @EdwardTus, it is against rule 19 to ask for other users' logs. @Rami While you are free to discuss such matter in a private conversation, please keep in mind that by providing such logs, the user may get various kinds of sensitive information about your system.
  8. On April 11, 2019 May 29, 2019, Google is replacing the Google Cloud Messaging (GCM) service with the Firebase Cloud Messaging (FCM) service. (Google has deprecated GCM since April 2018). GCM communication protocol is currently used by ESET Remote Administrator / ESET Security Management Center Mobile Device Connector component for management of Android devices. The GCM successor – FCM – is supported only by Mobile Device Management v7.0+ and ESET Endpoint for Android 2.2.x+. What does this mean? Communication between MDM v6.x and managed Android devices will not stop after April 11, 2019 May 29, 2019, but will no longer be guaranteed on the same level as it was up to this date. For users of either MDM version lower than v7.0 or ESET Endpoint for Android lower than 2.2.x, the following article explains all the ways to upgrade and to resolve any issue during upgrading: https://support.eset.com/kb7092/. --- Google moved the deadline to May 29, 2019. The post has been edited accordingly.
  9. On April 11, 2019 May 29, 2019, Google is replacing the Google Cloud Messaging (GCM) service with the Firebase Cloud Messaging (FCM) service. (Google has deprecated GCM since April 2018). GCM communication protocol is currently used by ESET Remote Administrator / ESET Security Management Center Mobile Device Connector component for management of Android devices. The GCM successor – FCM – is supported only by Mobile Device Management v7.0+ and ESET Endpoint for Android 2.2.x+. What does this mean? Communication between MDM v6.x and managed Android devices will not stop after April 11, 2019 May 29, 2019, but will no longer be guaranteed on the same level as it was up to this date. For users of either MDM version lower than v7.0 or ESET Endpoint for Android lower than 2.2.x, the following article explains all the ways to upgrade and to resolve any issue during upgrading: https://support.eset.com/kb7092/. --- Google moved the deadline to May 29, 2019. The post has been edited accordingly.
  10. Hello @lvl1k0n, Just to let you know, our development team analyzed the calls and the implementation on the websites you mentioned and came up with a fix for this issue that will be a part of a future application update. Regards, T.
  11. Hi, public release for Endpoint products 7.1 is planned for Q2 of this year.
  12. Hello, Despite releasing the new, 7th generation of our products just a while ago, we constantly work on improvements and new features and thus we already have a beta build of version 7.1 ready for you to try out. Here's a changelog of EES and EEA 7.1.2017.0: New features: Audit log: Tracks changes of protections state changes, settings changes etc. uPCU logic improved Changes: Rearrangements of Advanced configuration (Notifications, Application statuses) More reliable upgrades You can download the installers from http://ftp.nod.sk/~randziak/EP_7.1_BETA/ Please post any feedback in this "ESET Beta Products for Business Users" forum section. On behalf of ESET Beta team, Tomas
  13. Hello, The goal of this message thread is to provide ESET with specific feedback on changes and new features you would like to see in future versions of ESET Cloud Administrator. Please use the following format when providing feedback: Description: A very specific one line description of your feedback. Detail: A more detailed explanation of your feedback. Please feel free to make this any length, but be sure to use terms everyone can understand. If your suggestion is an extension or update to an existing discussion, please include a link to it in your message. Here is an example: Description: Management Agent for Chrome OS Detail: In our company we run a lot of Chromebooks. In order to incorporate them in our reports and policies and to get an overview and some level of control over them, we would like to manage them from ECA as well. You are welcome to discuss the merits of each and every suggestion, but keep your comments on topic, concise and thoughtful. There are other parts of the forum to discuss issues. NOTE: When making your requests do not make general statements such as "better GUI". If you have a specific feature or functionality you would like to see added (or improved) please post it here, but general requests to "make things better" are not helpful because they do not give ESET detailed enough information. Thank you for your understanding.
  14. Dear community, We appreciate you taking the time to share and discuss your experience with ESET in the forum. Interaction with people who use our products on day-to-day basis is very important and valuable to us as it helps improve both functionality and user experience. Today, we would like to offer you an opportunity to directly talk to ESET product management team, the people in charge of the product development lifecycle. If you use ESET Remote Administrator to manage security of a computer network of any size, whether in your own organization or that of your customers, we would be interested in talking to you. Depending on your geographical location and preference, we could organize a conference call or even visit you in your office. We are interested in learning more about how you use the products and how they fit into your workflows, finding out what you like and not like about the products, what other solutions you use (to get an idea about what type of solutions we must be able to co-exist and even integrate with). Should you have questions for us, we will be happy to answer them, too. Of course, any information that you choose to share will be handled with the highest level of confidentiality. These meetings usually take between 60 and 90 minutes, we will be happy to adjust depending on your availability. If you are interested, please contact us via a private message and we will get in touch. We look forward to your feedback and hope that you will find this opportunity interresting. Thank you. Your ESET team.
  15. Dear community, We appreciate you taking the time to share and discuss your experience with ESET in the forum. Interaction with people who use our products on day-to-day basis is very important and valuable to us as it helps improve both functionality and user experience. Today, we would like to offer you an opportunity to directly talk to ESET product management team, the people in charge of the product development lifecycle. If you use ESET Remote Administrator to manage security of a computer network of any size, whether in your own organization or that of your customers, we would be interested in talking to you. Depending on your geographical location and preference, we could organize a conference call or even visit you in your office. We are interested in learning more about how you use the products and how they fit into your workflows, finding out what you like and not like about the products, what other solutions you use (to get an idea about what type of solutions we must be able to co-exist and even integrate with). Should you have questions for us, we will be happy to answer them, too. Of course, any information that you choose to share will be handled with the highest level of confidentiality. These meetings usually take between 60 and 90 minutes, we will be happy to adjust depending on your availability. If you are interested, please contact us via a private message and we will get in touch. We look forward to your feedback and hope that you will find this opportunity interresting. Thank you. Your ESET team.
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