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TomasP last won the day on June 24

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  1. You're welcome, I am glad this was resolved!
  2. According to our information, the deliverability issues should be resolved now.
  3. Hello, If you bought the license from one of our official resellers, it is bound to the country the reseller is based in. If this is the case and you later moved to another country and would like to continue to use your license, please contact your local ESET office who can help you with that. However, in case you bought the license from a grey market, we can't guarantee its functionality, as it was probably obtained somewhere else for a cheap price and then sold to you online by an entity not authorized to do so. In situations like this, we can only suggest to contact the reseller who you purchased from, ask for a refund and get the license from an official source, which can guarantee license validity and customer support. Regards, Tomas
  4. Hello, Our service provider is currently having issues with deliverability to certain email domains, yours included; they have raised an issue with their upstream email provider. In the meantime, we apologize for the inconvenience. Tomas
  5. Hello, No, this is not required, as per our documentation at https://help.eset.com/esa/30/en-US/?installation_requirements.html Regards, Tomas
  6. The link leads to the beta section (to which only beta testers have access) and it announces the full release of ESET Endpoint Antivirus for Linux at https://www.eset.com/int/business/endpoint-antivirus-linux/
  7. Thanks for the heads-up, our support page underwent some changes recently and unfortunately, some links were not transferred correctly. The content is available at this link.
  8. Release date: February 11, 2020 Hotfix version of ESET Enterprise Inspector version (1.3.1145.0) has been released. The new hotfix build is now recommended for all customers. It addresses an issue with communication protocol changes that became present after recent LiveGrid updates which caused EEI to stop communicating with our LiveGrid servers. The build 1.3.1145 is now available via standard download on our website and we recommend using this particular build. Changelog: This is Hotfix only and thus all changes and new features remain the same as described in the original EEI v 1.3 release announcement. Release & setup notes: For EEI v1.3 we recommend to upgrade the EEI server first and then to upgrade the EEI agent. Upgrade from 1.2 (1.2.1) should be done via “Software install task” in ESMC, as we do not detect that the old version is not up to date (or upgrade it manually with *.msi file). From 1.3. to 1.3.1 it should now show that product is not up to date (so you can use one click upgrade -> Upgrade ESET products) Upgrade the EEI Agent (via “Upgrade ESET products” task, or “Software install task”, or manually, or GPO, SCCM, etc.) Reboot of the Endpoint is not necessary Known Issues: For a detailed list of known issues, see Known Issues for ESET Enterprise Inspector. Support Resources: Online Help (user guide): ESET Enterprise Inspector
  9. Hello marco1958, This is a beta for ESET Endpoint Antivirus, i.e. a product for desktop environments. The version you are referring to is probably ESET File Security, i.e. a server product. We just posted the information in this "Linux Servers" forum section as well, because many Linux admins running ESET File Security may be interested in ESET Endpoint Antivirus as well.
  10. Hello, The certificates created by ESMC MDM version 7.0, do not comply with Apple iOS 13 requirements. For more details and recommended solution, please read our support news article on this topic. Regards, Tomas
  11. Hello, We have published an important article about supporting our products on the upcoming macOS 10.15 Catalina. It is available in your ESMC/ECA webconsoles, but we would like to bring your attention to it here as well. All the details and necessary steps are described at https://support.eset.com/news7326/ Regards, Tomas
  12. We have identified a problem when upgrading a Windows 10 system with ESET Endpoint Encryption installed to the 1903 feature update. Installing the update can cause the system to crash (blue screen) when booting. We are currently investigating the cause and recommend not upgrading an encrypted system to 1903 until further notice. Systems that have been affected will need to be decrypted using our recovery tool (if full disk encryption was enabled) and then repaired using the Windows recovery console. See this knowledgebase article for more details: https://support.eset.com/kb7309/
  13. On April 11, 2019 May 29, 2019, Google is replacing the Google Cloud Messaging (GCM) service with the Firebase Cloud Messaging (FCM) service. (Google has deprecated GCM since April 2018). GCM communication protocol is currently used by ESET Remote Administrator / ESET Security Management Center Mobile Device Connector component for management of Android devices. The GCM successor – FCM – is supported only by Mobile Device Management v7.0+ and ESET Endpoint for Android 2.2.x+. What does this mean? Communication between MDM v6.x and managed Android devices will not stop after April 11, 2019 May 29, 2019, but will no longer be guaranteed on the same level as it was up to this date. For users of either MDM version lower than v7.0 or ESET Endpoint for Android lower than 2.2.x, the following article explains all the ways to upgrade and to resolve any issue during upgrading: https://support.eset.com/kb7092/. --- Google moved the deadline to May 29, 2019. The post has been edited accordingly.
  14. Hello @lvl1k0n, Just to let you know, our development team analyzed the calls and the implementation on the websites you mentioned and came up with a fix for this issue that will be a part of a future application update. Regards, T.
  15. Hello, The goal of this message thread is to provide ESET with specific feedback on changes and new features you would like to see in future versions of ESET Cloud Administrator. Please use the following format when providing feedback: Description: A very specific one line description of your feedback. Detail: A more detailed explanation of your feedback. Please feel free to make this any length, but be sure to use terms everyone can understand. If your suggestion is an extension or update to an existing discussion, please include a link to it in your message. Here is an example: Description: Management Agent for Chrome OS Detail: In our company we run a lot of Chromebooks. In order to incorporate them in our reports and policies and to get an overview and some level of control over them, we would like to manage them from ECA as well. You are welcome to discuss the merits of each and every suggestion, but keep your comments on topic, concise and thoughtful. There are other parts of the forum to discuss issues. NOTE: When making your requests do not make general statements such as "better GUI". If you have a specific feature or functionality you would like to see added (or improved) please post it here, but general requests to "make things better" are not helpful because they do not give ESET detailed enough information. Thank you for your understanding.
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