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TomasP last won the day on December 23 2016

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About TomasP

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  1. Hello hungtt, Thanks for the information. In order to find the cause we will need to investigate this further, so please gather all the information and logs with error messages you have available and submit them to your local ESET support office who will look into it. You can do so at Regards, T.
  2. Hi again and thanks for the feedback. However, we have decided to keep the forums as they are, because ESET Cyber Security and ESET Cyber Security Pro are more like ESET Smart Security and ESET NOD32 Antivirus, which have their separate forums as well. ESET Internet Security is much more similar to ESET Smart Security, than ESET Cyber Security is to ESET Cyber Security Pro. Thanks for the understanding! Tomas
  3. Hello guys, Thanks for the idea. I'll run it by our staff team and get back to you. Regards, T.
  4. Thank you, planet, for reporting these issues. I have fixed them so they should be OK now. T.
  5. Hello, I have sent the links to those who asked for them. Once again, for anyone else who wants the links, please contact me individually via forum message. No need to add to this thread. Thanks for your understanding. T.
  6. Hello, I have sent you download links, so please check your forum inbox. For anyone else who wants the links, please contact me individually via forum message. Regards, T.
  7. Hi Phoenix, Regarding physical purchase of a product box, it is easy - you purchase a box and give it someone who then registers it. As for direct online purchase of a digital license, this can vary from country to country, as our partners may have different methods of ordering and registering the license, so it would be best to contact them, as suggested by Gonzalo in the post above.
  8. Hello forum users! Today we are announcing a brand new feature on our forum – Reputation ranks. For quite some time we wanted to have a system that would automatically mark content posted by reputable users, so that it would gain trustwothiness in the eyes of anyone who reads the posts. By launching Reputation ranks we not only achieve that, but they also serve as a motivation for you, our users, to reach higher levels and have a more prestigious rank next to your username. The ranks are awarded automatically based on the number of Kudos you have earned from other users (whether it was for posting an interesting link, or a solution to an issue somebody experienced). Thus, we also encourage you to use the voting system and award a Kudo when you see a quality post. There is no limit on the Kudos you may give and it lets the user know their post was interesting or helpful – it’s basically saying ‘thanks’ – and you may help somebody reach the next rank as well! With that being said, here are the actual ranks and their Kudo ranges: Kudos Rank 2500+ Grandmaster 1000-2499 Master 500-999 Wiseman 250-499 Senior Advisor 100-249 Advisor 50-99 Consultant 20-49 Senior Contributor 10-19 Contributor 6-9 Rising star 2-5 Trainee 1 Novice 0 Newcomer After some time, we will evaluate the usefulness of this feature and we may also ask you to provide your feedback in a short survey. We hope you enjoy this new addition to our forum! Regards, Tomas
  9. Hello, Let me point you to this post with further explanation.
  10. Hello, Regarding issue no.1, I will contact you via a private message. Regards, TomasP
  11. Hello Jimbo151, We run a dedicated channel on our knowledgebase just for customer advisories (you can also sign up to receive them as soon as we publish a new one). A statement on this issue has been available there since two weeks ago, you can find it at Regards, T.
  12. Hello all, I was just informed that after several various attemps, our developers have finally managed to reproduce the issue on one specific hardware configuration, so we may start working on a fix. Our special thanks go to @plex for providing the detailed description and the reproduction steps! Thank you for your patience so far. Regards, T.
  13. Hello, If you believe the file or app is being marked as malicious by our product mistakenly, you can follow the steps at hxxp:// Regards, T.
  14. Hello, The domain is used by our product to perform URL checks. To speed the process up and make it more lightweight, it runs on the DNS protocol. Thus, the entries are OK, they are not traces of malware. T.
  15. Hello, If you believe the website is being blocked mistakenly, you can follow the steps at hxxp:// There are no other steps to be taken and if you have already done that, you do not need to submit it again. The decision to block or unblock is solely on our malware research team. Regards, T.