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Microbe last won the day on May 13 2015

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  1. Thanks, I believe customer has created a policy for some "field laptops" to allow the user to "disable the product via context menu on the chance they need to do this to access a foreign network", however sometimes they forget to re-enable. So do you think if they edit that policy to only allow pause protection your suggestion would work?
  2. Hi Team, Can you please advise if there is a way to a) generate a report to let an admin know if a device has disabled their EP protection status? b) Then have a policy to re-enable the protection after that computer reboots? Customer using latest versions of ESMC and EPs
  3. Hi Michal, Thanks for the update. Keep us all posted when it is fixed. I gather you mean EBA will have the similar new logic? Ali
  4. Hi Pinni3, Thanks for your reply. Yes, this is the workaround our resellers are currently using, however, was looking for an update if v7 has resolved this 'undocumented feature'
  5. Hi Team, Just wondering, as I have a few resellers asking with the new release of ESMC v7; will the issue of still seeing duplicated activations in ELA/EBA be resolved? They just want to ensure this has been resolved prior to manual upgrades https://support.eset.com/KB6925/ (Sorry old topics had been archived, hence new topic) Thanks, Alison
  6. @beancounter If you have purchased through Pro1 previously and need assistance renewing please contact Microbe on 1300 88 3456, our sales team will be more than happy to assist you with your renewal. [Alison C]
  7. This is Alison Conti, the Channel & Internal Sales Manager at Microbe Pty Ltd. Please allow me to clarify our involvement with ESET and Pro One and alleviate some concerns. Microbe have been distributing anti-virus software in Australia and New Zealand for the past 15 years. We recently signed up with ESET as a platinum partner and acquired Pro1 and AcNode in November 2014. We setup a renewal system for existing clients, redirected the websites to our renewal page and then an email was sent to all existing Pro1 & AcNode customers explaining the acquisition and reassuring them about renewal discount. If you are an existing Pro1 or AcNode customer you will be receiving a renewal reminder from sales@microbe.com.au, 30 days prior to your license/s falling due. There have been some teething problems that we are actively working on. Please be assured that if you have any concerns we are happy to assist on 1300 88 3456 or email us at sales@microbe.com.au and your matter will be dealt with immediately, as we appreciate your business. I would like to apologise for any inconvenience experienced. We look forward to working with you to ensure your satisfaction with ESET products and our service. Regards, Alison Conti Channel and Internal Sales Manager Microbe Pty Ltd 1300 88 3456 www.buyeset.com.au
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