This is Alison Conti, the Channel & Internal Sales Manager at Microbe Pty Ltd. Please allow me to clarify our involvement with ESET and Pro One and alleviate some concerns.
Microbe have been distributing anti-virus software in Australia and New Zealand for the past 15 years.
We recently signed up with ESET as a platinum partner and acquired Pro1 and AcNode in November 2014. We setup a renewal system for existing clients, redirected the websites to our renewal page and then an email was sent to all existing Pro1 & AcNode customers explaining the acquisition and reassuring them about renewal discount.
If you are an existing Pro1 or AcNode customer you will be receiving a renewal reminder from email@example.com, 30 days prior to your license/s falling due.
There have been some teething problems that we are actively working on. Please be assured that if you have any concerns we are happy to assist on 1300 88 3456 or email us at firstname.lastname@example.org and your matter will be dealt with immediately, as we appreciate your business.
I would like to apologise for any inconvenience experienced. We look forward to working with you to ensure your satisfaction with ESET products and our service.
Channel and Internal Sales Manager
Microbe Pty Ltd
1300 88 3456