Marcos

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Marcos last won the day on April 22

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  1. If you have already Endpoint v6 installed, install or deploy ERA and then use it to deploy ERA agent remotely on those machines.
  2. If also manual installation of Endpoint on clients fails, generate install logs as per the instructions at http://support.eset.com/kb406/. When done, you can post the logs here and we'll check them out.
  3. Please continue as follows: - close any unnecessary applications that communication over network - download and install Wireshark - in the advanced ESS setup -> Tools -> Diagnostics, enable advanced protocol filtering logging - start logging with Wireshark - launch a browser and reproduce the issue - stop logging in Wireshark, save the log as a pcap file and compress it - disable advanced logging in ESS - collect logs with ELC as per the instructions linked in my signature - upload the Wireshark log as well as the output archive from ELC to a safe location and pm me download links.
  4. If your license is for 2 devices, simply install ESET on the second device and activate it. If your license is for 1 device, uninstall ESET from it, install it on the new device and activate it.
  5. This issue is already being discussed at https://forum.eset.com/topic/11669-eset-internet-security-v101204-firewall-bug/. However, the information that it started after a recent Windows update is new to us.
  6. Please collect logs with ESET Log Collector as per the instructions linked in my signature. When done, drop me a pm with the generated archive attached. If too big to attach, upload it to a safe location and pm me a download link.
  7. Please continue as follows: - in the advanced setup -> Tools -> Diagnostics, enable advanced firewall logging - restart the computer - when the issue occurs, generate a dump of ekrn by clicking the appropriate button in the advanced setup -> Tools -> Diagnostics - disable advanced logging - collect logs with ESET Log Collector (see my signature for a link to instructions) - upload the generated archive to a safe location and pm me a download link.
  8. That's how it's supposed to work. What issue are you having after uninstalling ESET from the former device and installing it on a new one and activating it?
  9. Switch to pre-release updates in order to receive a fixed firewall module at the beginning of the next week.
  10. The problem is with your preferred language. You have "French" selected but it must be "French (Canada)". If you use a different language version that the preferred system language, ECS will be in English as the language would not match.
  11. Does any of the following make a difference? - temporarily disabling web access protection from gui - temporarily disabling protocol filtering in the advanced setup Please provide me with the output archive generated by ESET Log Collector by following the instructions linked in my signature.
  12. I was told that Specialized cleaner is not open automatically. The panel in your screen shot can only be accessed by clicking Help and support -> ESET Specialized cleaner.
  13. The issue is not related to a particular version of ESS/EIS and it's caused by the firewall module which is same for all versions. A newer firewall module with a fix is planned to be released next week. I would strongly recommend keeping pre-release updates enabled on non-production systems. This way you will be able to switch between the previous and current version of a module in case you encounter an issue and report it to ESET, giving us enough time to fix it before the module is released for all users.
  14. We don't sell on Amazon and it's against EULA to re-sell ESET's products this way. Nevertheless, with your license you can activate your ESET poduct as many times as you want provided that it's not installed on more machines/devices than covered by your license.