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Marcos

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Marcos last won the day on January 6

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  1. Please provide a couple of screen shots for clarification. I'd recommend opening a support ticket with your local ESET distributor.
  2. Do you use default firewall settings, ie. automatic mode without any custom rules? Does actually pausing the firewall make a difference?
  3. The website is not blocked by ESET.
  4. ESET Endpoint Security can be purchased for at least 5 seats / devices. However, I assume it would be cheaper to buy ESET Internet Security for 5 devices. Please contact your local distributor regarding the pricing.
  5. Please reply here, not via "Report" which serves for reporting inappropriate posts. I'd recommend opening a support ticket with your local ESET distributor and providing logs collected as per https://support.eset.com/en/kb3404.
  6. It's possible to continue with the installation despite the warning. The upcoming version of ECS will have the compatibility check updated to support v11.1.
  7. Since it's not clear what panel you are referring to, please post a screen shot for clarification.
  8. Uninstall ESET from the former computer and install it on the new one. If the computer doesn't boot or cannot be connected to the Internet during uninstallation, free up the seat via the license manager at my.eset.com.
  9. The log was extremely large (23 GB), opening it paralyzed my machine for more than an hour. As I've asked, please do not leave advanced OS logging enabled for more than a minute and compress the log next time. Try the following: 1, Use automatic firewall mode. Currently you use interactive mode and have more than 1500 rules created. Try the following: - export the current configuration - switch the firewall to automatic mode - delete all custom rules If that doesn't help, try uninstalling ESET and installing it from scratch without changing default settings. 2, PhpStorm
  10. ESET's EDR solution is ESET Enterprise Inspector (ie. not EDTD). Currently the on-premise EEI receives a lot of intel data from clients (much more than any other competitive solution as far as I know) which is why it cannot be used in the cloud easily. However, we're working on a cloud version of EEI which will be announced here as well as via other standard channels shortly before the release.
  11. As far as I know symbols are not available for the Brave browser which is a must in order for BPP to support it. Another thing that matters is the popularity of the browser and Brave wasn't among the most used ones by ESET users if I recall correctly.
  12. Still no joy. Make sure that you enable advanced oper. system logging prior to reproducing the issue and disable it prior to collecting logs. It will be enough just to provide C:\ProgramData\ESET\ESET Security\Diagnostics\EsetPerf.etl.
  13. For some reason esetperf.etl is still missing: C:\ProgramData\ESET\ESET Security\Diagnostics\ 0 files 0 bytes Did you actually enable advanced OS logging, reproduced the issue and disabled logging prior to collecting logs?
  14. Looks like you didn't enable advanced operating system logging as instructed. The Diagnostics folder was empty, esetperf.etl log was missing. Please remove from detection exclusions: Win32/CoinMiner.DP potentially unwanted application @ C:\Program Files (x86)\EasyMiner\cudaminer\ccminer.exe Win32/CoinMiner.DP potentially unwanted application @ * Win32/CoinMiner.BV potentially unwanted application @ C:\Program Files (x86)\EasyMiner\cpuminer-x32\minerd.exe Win32/CoinMiner.BV potentially unwanted application @ * Enable detection of potentially unsafe applications, just in
  15. Please carry on as follows: - reproduce the issue - enable advanced oper. system logging in the adv. setup -> tools -> diagnostics - after approx. 1 minute disable logging - collect logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a a download link.
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