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Marcos last won the day on December 5

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  1. Already discussed here: https://forum.eset.com/topic/21761-eset-system-cleaner-not-working/. We do not recommend running the System Cleaner unless you experience issues after a malware infection. In order to keep the discussion at one place, we'll draw this topic to a close.
  2. Kindly please communicate in English so that the others can understand you. As for the issue, please install Endpoint 7.2 on one of the troublesome machines manually and create an installation log as per the KB https://support.eset.com/en/how-do-i-generate-an-installation-error-log-for-windows-eset-products and upload the log here.
  3. Already asked and explained here: https://forum.eset.com/topic/21792-log-files-events/
  4. The OP used C:\Users\\Appdata\... which is ok and supported.
  5. You can try although the issue is most likely not related to ESET.
  6. Please elaborate more on what ESET product you have and what issue you are having with upgrade of Windows 10. Do you have ESET Endpoint Encryption or the former DesLock ?
  7. Please carry on as follows: - use ESET Log Collector as per https://support.eset.com/kb3404/ to gather logs while reproducing the issue - raise a support ticket with your local customer care and provide them with the archive generated by the log collector tool.
  8. Please provide logs collected with ESET Log Collector.
  9. I'd recommend reproducing the problem with English version of ESET and proving logs collected with ESET Log Collector then.
  10. If you have submission logging enabled (which you probably have, otherwise you probably wouldn't know the file was subitted), you should see the path to the file listed in the event log. Typically if a suspicious file turns out to be malicious, a detection will be added soon.
  11. Please try to re-phrase the question. It's not clear what the issue is, what you mean by "ESET server module" and what kind of communication between clients and the server you mean.
  12. 1, Please run the Uninstall tool in safe mode to remove possible leftovers: https://support.eset.com/en/uninstall-eset-manually-using-the-eset-uninstaller-tool 2, Install the latest version of the ESET product. 3, Should the installation fail, please provide logs collected with ESET Log Collector: https://support.eset.com/en/how-do-i-use-eset-log-collector
  13. Probably towards the end of 2020 since we have released v13 just recently.
  14. You should not log into the phantom account or it will be reported to you as a suspicious operation in the Anti-Theft portal.
  15. It depends on how many devices the license will be for. If you buy a license for 2 devices then yes, you will be able to use the same license to activate ESET on the notebook.
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