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Marcos

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About Marcos

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  1. Please contact your local ESET distributor since each partner defines messages and the message type themselves.
  2. If you choose to create a rule you won't be asked about that communication again. If you create a rule for an application, I assume you won't be asked too many times since you probably don't have too many network-aware applications installed. At any rate, I'd recommend collecting logs as per https://support.eset.com/en/kb3404 and opening a support ticket with your local ESET distributor.
  3. If no on-demand or idle-state scan is running when ekrn causes CPU spikes, carry on as follows: - reproduce the issue - in the advanced setup -> tools -> diagnostics enable advanced oper. system logging - after 1-2 min. disable logging - collect logs with ESET Log Collector - upload the generated archive to a safe location and drop me a personal message with a download link.
  4. You can use your existing license. Just make sure to free it (deactivate on the previous machine) via the license manager at my.eset.com.
  5. You could try updating from the pre-release update channel in the adv. update setup to get the latest firewall module and see if the issue occurs.
  6. The rule of thumb is not to open the firewall troubleshooting wizard unless you actually experience a network-related issue and pausing the firewall resolves it. Just make sure that you mark your local network as trusted when detected. Only in case you encounter a specific network-related issue, run the firewall troubleshooting wizard to see recently blocked connections and unblock the desired one.
  7. What version of EFS do you use? EFS v8 doesn't use a username/password to update.
  8. Does it work if you temporarily pause the firewall? If so, does it work if you switch to interactive firewall mode and create a rule when asked about the communication?
  9. The communication is legit, however, it's allowed by a default firewall rule. If you didn't touch default rules, you should not have been asked for an action.
  10. The latest version of Firefox is 88.0. Please update it. Should the problem persist, try switching to the pre-release update channel in the advanced update setup.
  11. There are no known update conflicts between Windows updates and ESET products. Please open a support ticket with your local ESET distributor and also provide information if temporarily disabling integration with MS Outlook or protocol filtering in the advanced setup make a difference.
  12. Couldn't it be that the live installer has a configuration policy embedded which is too long?
  13. The battery saver is not a stand-alone application that can be installed/uninstalled from Google Play for instance. It's built in the system and therefore Parental Control cannot block it like other applications. Were you able to achieve blocking of the battery saver using another Parental Control or application?
  14. 14 days before your license is due ESET will start notifying you. After your license expires, modules will stop updating and after a couple of days Windows Defender will activate itself instead of ESET on Windows 10.
  15. Is there a specific Internet banking web page on which users are unable to log in to IB because of redirection to a secure browser? What website / page are you referring to?
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