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Marcos

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Marcos last won the day on January 20

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  1. Please use the product change feature under Help and support to upgrade to ESET Internet Security. You may need to change the license first in case you've received a different license key for ESET Internet Security.
  2. ESET Endpoint v5 doesn't provide sufficient protection against current threats. We strongly recommend upgrading to Endpoint 7.2 as soon as possible. In the case of Windows XP, Endpoint 6.5 is the last one that supports this OS.
  3. ESET Endpoint v5 doesn't provide sufficient protection against current threats. We strongly recommend upgrading to Endpoint 7.2 as soon as possible. In the case of Windows XP, Endpoint 6.5 is the last one that supports this OS.
  4. If manual uninstallation doesn't work, you can use the ESET Uninstall tool in safe mode as per https://support.eset.com/en/uninstall-eset-manually-using-the-eset-uninstaller-tool.
  5. I'd recommend deploying agent via GPO or using the Remote deployment tool as per https://help.eset.com/esmc_smb/70/en-US/deployment_tool.html.
  6. There are no delays in providing update files on update servers. The difference is caused by the default interval for checking for new updates which is 60 minutes. That said, it should take 1 hour at maximum for all machines to update to a particular engine version. Unlike EMSL, Windows v7 product use streamed updates to get updates against a group of threats every few minutes. However, in case of VBA malware only ESET Dynamic Threat Defense (supported by Windows Server products v7+) could shorten the reaction time and possibly recognize the malware even before it starts spreading by analyzing attachments possibly carrying malware in cloud.
  7. I assume that connection parameters are stored in agent's database for security reasons.
  8. Please provide logs collected with ESET Log Collector for perusal.
  9. You'll need to reinstall or redeploy agent in order to change connection parameters.
  10. As I wrote, there will be a hotfix of ESET NOD32 for Linux desktop that will address the issue.
  11. The issue will be addressed both in Endpoint and NOD32 for Linux desktop.
  12. Thank you for the heads-up, I've reported the issue to developers. Will keep you posted.
  13. Please check that you have downloaded the live installer for ESET Internet Security and not for ESET NOD32 Antivirus in error. If that's not the case, please provide a screen shot of the error.
  14. An installer for what product do you mean?
  15. Please read this before you post As stated, this forum is not the right place to dispute url blocks or detections. Please contact ESET as per the instructions above next time. As for the block, there has been malware on the website recently. It appears to be clean now so we have unblocked it.
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