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Marcos last won the day on June 18

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  1. You can exclude specific file extensions from scanning in the ThreatSense setup for a particular scanner, e.g. real-time protection. However, we would like to hear more about what problem you are trying to solve since log files should not be scanned at all.
  2. Please post information about the version of the server and console from the About window in the ERA console.
  3. Web access protection works regardless of the browser you use. Anti-phishing is just an extension of the url blacklist by additional urls classified as phishing. Only Anti-Phishing on mobile phones with Android requires explicit support for particular browsers. Waterfox is not supported to my best knowledge.
  4. You mentioned ESET Remote Administrator, however, I assume you have the latest version of ESET Security Management Center installed. Could you confirm? Do you have Java SE 8 or JDK / OpenJDK 11.0.1 installed?
  5. The HIPS log is empty, no operations were blocked by HIPS / Self-defense.
  6. We have ESET Cloud Administrator for SMB users and ESET Security Management Center for enterprise users. As for home users, it's possible that we'll enable partial management of certain settings via web in the future but that's not planned to be done any time soon to my best knowledge.
  7. It was fixed in the Antivirus and antispyware module 1553. You can download it even now by switching the update channel to pre-release updates in the advanced update setup. Most likely we'll start releasing it gradually in batches to all users as of tomorrow.
  8. Hello, 1, A license renewal is cheaper than a new license. However, in some countries distributors sell packages covering several devices and operating systems (Windows, Linux, Mac, Android) which are sold for a lower price but can't be renewed; a new license has to be purchased when the previous one runs out to my best knowledge. 2, Through the portal my.eset.com you can control Anti-Theft and manage licenses. Also we have a Parental Control web portal for managing Parental Control for Android. Other than that, products for consumers cannot be managed through the web. 3, No, ESET does not offer VPN. 4, ESET Smart Security Premium is basically ESET Internet Security with disk encryption and password manager added. 5, ESET's products are primarily updated via modules which can bring improvements, fix issues, etc. Several times a year we also release program updates that are typically very small and are seamlessly installed in the background automatically. Currently we have v12.2 in testing which will become final soon and will be distributed to users gradually. 6, We release approx. 6 main module updates on a daily basis. Then there are streamed updates that are downloaded every few minutes as well as LiveGrid live checks for a quick response to new threats. 7, ESET HQ is located in Bratislava, the capital of the Slovak Republic with its branch offices and partners all around the world (https://www.eset.com/int/about/contact/). As for your comment "Parental control works way better than kasperskys", I wonder if you could create a new topic in the appropriate forum and provide more details on the issues that you've run into. We listen to our users and strive for tailoring our products to your needs so any constructive feedback is appreciated.
  9. Could you please clarify why it's not possible?
  10. I've checked the logs but didn't find any issues. The event log is error free and the debug log showed that we always received files that we attempted to download; all attempts ended with 200 OK. In order to troubleshoot complex issues, please contact customer care so that a regular support ticket is created that will be tracked to ensure that you receive a timely and accurate response.
  11. This behavior is normal. If you press Shift+Esc in Chrome, the Chrome task manager will open. It shows more processes than the number of open tabs, however the number of the processes is not exactly same as the number of processes seen in the system Task manager.
  12. Do you have the latest version of EAV v12.1.34 installed? If so, try switching to pre-release updates in the advanced update setup and see if it makes a difference. Should the problem persist, please open a ticket for your local customer care and provide: - logs collected with ESET Log Collector - 2 sets of Wireshark logs; one with protocol filtering enabled while reproducing the issue and the other one with protocol filtering disabled so that we can compare them.
  13. Are you looking for protection for Windows or Linux? For Windows we have ESET Internet Security and ESET Smart Security Premium (which is basically EIS with disk encryption and password manager added). Both will protect you at various layers in the system as described at https://www.eset.com/int/about/technology/. You can download EIS from https://www.eset.com/int/home/internet-security/download/. For Linux we have ESET NOD32 Antivirus for Linux desktop. It can be downloaded from https://www.eset.com/int/home/antivirus-linux/.
  14. A weird thing is that version was never released. Please provide a screen shot of the main gui -> Help and support. Alternatively you can copy / paste information from the "Details for customer care" window. In order to downgrade to v9, download a v9 installer from https://support.eset.com/kb2885/, uninstall v10, reboot the machine and then install v9.
  15. Please downgrade to v9. Windows XP doesn't support SHA256 certificates which is a system pre-requisite to download update modules in a near future.
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