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Marcos

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Marcos last won the day on April 2

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  1. As of Internet protection module 1395, this won't be true any more.
  2. Please enable advanced protocol filtering logging in the advanced setup -> tools -> diagnostics, start logging with Wireshark, reproduce the problem, disable logging and then collect logs with ESET Log Collector. Then disable protocol filtering, start logging with Wireshark, reproduce the same steps and then stop logging. Upload logs from each step in separate archives here.
  3. https://support.umbrella.com/hc/en-us/articles/115000669728-Configuring-Firefox-to-use-the-Windows-Certificate-Store In Firefox, type 'about:config' in the address bar If prompted, accept any warnings Right-click to create a new boolean value, and enter 'security.enterprise_roots.enabled' as the Name Set the value to 'true'
  4. Please provide: 1, logs collected with ESET Log Collector 2, a Procmon boot log created as per https://support.eset.com/en/kb6308-using-process-monitor-to-create-log-files
  5. Are you offered the upgrade after switching to the pre-release update channel? Couldn't it be that you disabled program updates in the advanced update setup?
  6. You can activate a 90-day trial version after installing an ESET product for home users.
  7. This was already reported from a user but we could not reproduce it. If possible, please prepare a VM with the issue reproduced and provide it to your local ESET customer care.
  8. There was no need to update it. Rootkits are not very common nowadays like it was years ago. Plus detection is provided by protection features and update of the Rootkit detection and cleaning module is not needed to cover new rootkits.
  9. The release was postponed due to an older bug with Secure Data that was found during QA tests.
  10. 1, If you are a big MSP provider with dozens or hundreds of thousands of clients, please contact your local ESET distributor for more information about gui customization. 2, It's not possible to limit bandwidth. You can create firewall rules to allow or deny specific communications. 3, Basically there should be no conflicts with hw appliances.
  11. The website was compromised. An administrator should remove references to soursejone.com and take measures to prevent further re-infection.
  12. The new version of Edge based on Chromium should work as a secure browser alright.
  13. Not sure what the code in the screen shot is since a license key is in the form XXXX-XXXX-XXXX-XXXX-XXXX. You have two licenses, both are valid. One is for ESET NOD32 Antivirus (lic. key USxx-xxxx-xxxx-xxxx-xxF5), for 1 machine, valid for 2 years until Feb 2021 and another one for ESET Internet Security (lic. key CAxx-xxxx-xxxx-xxxx-xxN4), for 3 machines, valid for 1 year until March 2021. I've re-sent you both license emails. If necessary, contact ESET Canada please.
  14. What do you mean by Customs Interactive? Please provide step-by-step instructions how to reproduce the issue.
  15. Marcos

    .MSI

    No, only executable installers are available for consumer products.
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