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Marcos

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Kudos

  1. Upvote
    Marcos received kudos from Rami in Eset RDP Brute Force Protection?   
    Yes, EFSW v7.x has it as well.
  2. Upvote
    Marcos received kudos from Aryeh Goretsky in Important question regarding ESET at a startup.   
    Ekrn.exe is the crucial process responsible for protection. It starts with Windows as early as possible.
  3. Upvote
    Marcos received kudos from pps in 0x643 error when installing EndPoint Product (Antivirus)   
    Endpoint 6.5 is the last one with official support for Windows XP.
    As for Windows 7, SP1 as well as the updates KB4474419 and KB4490628 are required.
  4. Upvote
    Marcos received kudos from Ed76 in Important question regarding ESET at a startup.   
    Ekrn.exe is the crucial process responsible for protection. It starts with Windows as early as possible.
  5. Upvote
    Marcos received kudos from Aryeh Goretsky in Files encrypted by ransomware   
    There's nothing like perpetual motion in the AV world either, ie. a product that would proactively detect 100% of malware with zero false positives. Every AV program needs to update on a regular basis in order to protect users from new borne malware.
  6. Upvote
    Marcos received kudos from Aryeh Goretsky in How to re-acquire my Eset lincense key   
    You can get your license email resent using the form https://www.eset.com/int/support/lost-license/
  7. Upvote
    Marcos received kudos from ru549 in Trying to install ESET Internet Security and having nothing but problems   
    1, Please run the Uninstall tool in safe mode to remove possible leftovers: https://support.eset.com/en/uninstall-eset-manually-using-the-eset-uninstaller-tool
    2, Install the latest version of the ESET product.
    3, Should the installation fail, please provide logs collected with ESET Log Collector: https://support.eset.com/en/how-do-i-use-eset-log-collector
  8. Upvote
    Marcos received kudos from Hijin25 in "Anonymous statistical information was sent"   
    Already asked and explained here:
    https://forum.eset.com/topic/21792-log-files-events/
  9. Upvote
    Marcos received kudos from streeterg in Phantom account gone after windows 10 update.   
    You should not log into the phantom account or it will be reported to you as a suspicious operation in the Anti-Theft portal.
  10. Upvote
    Marcos received kudos from streeterg in Phantom account gone after windows 10 update.   
    Yes, the bug was fixed in this version.
  11. Upvote
    Marcos received kudos from Peter Randziak in "This file has been sent to analyze"   
    Not a good idea. In case the user gets infected with certain new malware we would not be able to react and the malware could remain running and being always detected only in memory then.
    If you mind submission of compiled files if they are suspicious for whatever reason, add the folder with the compiled files to the exclusion list as shown below:

  12. Upvote
    Marcos received kudos from Peter Randziak in Security Management Center does not update license   
    It's weird, last changes to the licenses were made in Nov, ESMC synchronizes with EBA automatically once a day. Do you see a message that synchronization was successful in the license manager? If running a manual synchronization doesn't make any difference, I'd suggest opening a support ticket with customer care.

  13. Upvote
    Marcos received kudos from BeanSlappers in The credentials used to access ESET LiveGrid servers are not correct.   
    Where did you purchase the license? It was issued in India and was canceled, it was highly overused. We strongly recommend purchasing a license only from authorized sellers.
  14. Upvote
    Marcos received kudos from PassingBy in Stalking PUA notifications after update   
    Thank you, however, logs are not needed any more since. The issue was already analyzed and the only solution turned out to be to add utorrent.exe or bittorent.exe to performance exclusions or use an alternate client.
  15. Upvote
    Marcos received kudos from BeanSlappers in Computer scan does not work   
    If you are able to reproduce the issue, I'd suggest carrying on as follows:
    - start logging with Procmon
    - right-click the scan task in Scheduler and select Run now
    - after the scan completes, stop logging
    - save the log, compress it and convey it along with logs collected with ESET Log Collector to customer care for perusal.
  16. Upvote
    Marcos received kudos from MartinK in ESMC 7.1 sorting in GUI   
    For me sorting by status works. Make sure there is no number next to the arrow. As of ESMC 7.1, you can define primary, secondary and tertiary sorting which is indicated by numbers 1,2,3 respectively.

    In such case, click the column title until the number disappears and records are sorted by the Status column:

  17. Upvote
    Marcos received kudos from Maarten in Can you prevent external clients from connecting to port 2222   
    That's correct. I thought you would like to prevent existing clients who already reported to the ESMC server from connecting to it for certain time.
  18. Upvote
    Marcos received kudos from light in (Question) Will ESET Smart Security 2014 CD version work on Windows 10?   
    The Polish distributor should have a form for activating retail boxed versions. If the number on the box doesn't work in the activation form, please contact the Polish customer care, e.g. via https://www.eset.com/pl/support/contact-support/.
  19. Upvote
    Marcos received kudos from peteyt in Applications in the Eset firewall   
    That's not possible. However, we plan to improve the rule list, e.g. by adding information when rules were applied last time.
  20. Upvote
    Marcos received kudos from mxp in Global Exception List doesn't flush   
    If it's reproducible and you can provide step by step instructions, report it as a bug to customer care. Otherwise you can report it as an issue and further collaboration and logs will be needed.
  21. Upvote
    Marcos received kudos from Maarten in Agent not showing up in ESMC Portal   
    I'd suggest raising a support ticket with customer care and providing them with status.html and trace.log for a start. Beforehand, temporarily enable trace logging for agent by creating a dummy file traceall (without an extension) in the C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs folder and restart the agent service. After a short while, stop the service and delete the file traceall.
  22. Upvote
    Marcos received kudos from streeterg in Phantom account gone after windows 10 update.   
    There will be a hotfix release of v13 by the beginning of Dec which will also address the issue with Anti-Theft.
  23. Upvote
    Marcos received kudos from BeanSlappers in Phantom account gone after windows 10 update.   
    There will be a hotfix release of v13 by the beginning of Dec which will also address the issue with Anti-Theft.
  24. Upvote
    Marcos received kudos from Peter Randziak in Network Wizard Aggravation   
    The firewall troubleshooting wizard was made for the purpose of showing all blocked communications, especially those blicked by user rules. Without that, incorrectly created user rules blocking desired communication could not be identified which would defeat the primary purpose of the wizard.
  25. Upvote
    Marcos received kudos from notimportant in HTML/ScrInject.B trojan, but site seems clean?   
    Still infected:

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