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Marcos

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Kudos

  1. Upvote
    Marcos received kudos from mallard65 in Error ACT. 33 for new key activation   
    The Russian website is legitimate but they may sell licenses only within their region. If you provide me with the license public ID, I can check details of it.
  2. Upvote
    Marcos received kudos from mallard65 in Error ACT. 33 for new key activation   
    You seem to be from Italy but purchasing from Russia. ACT.33 means country restriction. I'd ask for a refund and buy in Europe from an authorized reseller or directly from ESET's store.
  3. Upvote
    Marcos received kudos from Aryeh Goretsky in blitzhandel24.pt - Caution!!!   
    Please contact ESET Portugal: https://www.eset.com/pt/. They should be able to tell if it's an authorized reseller or not.
    As for the licenses that don't work, please provide the public license IDs.
  4. Upvote
    Marcos received kudos from AliZ in Can't get into my device!   
    What about replacing the SIM card with the original one and disabling the auto-lock device feature when the trusted SIM card is removed?
  5. Upvote
    Marcos received kudos from Aryeh Goretsky in Firewall Rules to allow Windows Update   
    Firewalls in general work with IP addresses, not with hostnames. Since IP addresses may change in time, I would not recommend creating firewall rules to restrict communication of the OS with Microsoft's servers.
  6. Upvote
    Marcos received kudos from Aryeh Goretsky in Microsoft Teams issues   
    The firewall logic has not changed over years. We assume that Teams has been updated and now works in the way that a connection is initialized by the server. In automatic mode, all outbound communication is allowed and all non-initiated inbound communication blocked, hence a rule for Teams may need to be created. It is beyond us to have a list of all 3rd party applications where the communication is initiated from outside and maintain the rules for them.
     
  7. Upvote
    Marcos received kudos from G_Hosa_Phat in Cannot add licenses to ESET Security Management Center v7   
    We are checking it with developers. Will keep you posted about our findings and resolution.
  8. Upvote
    Marcos received kudos from Aryeh Goretsky in Activation failed - Leaked license   
    The license indeed leaked. We do not sell on ebay. The license was issued in the US to Otto B. and has been used for activation almost 3,500 times.
    Please ask for a refund and purchase a license via www.eset.com or through any of our authorized sellers.
  9. Upvote
    Marcos received kudos from shocked in Firefox + ESET SSL Filter CA   
    Yes, that's correct. We set security.enterprise_roots.enabled to true and import the root certificate to the system trusted root CA certificate store. However, it could be that under certain circumstances we still import it also the the Mozilla's TRCA certificate store, e.g. when an older version of Firefox is used but I can't confirm nor deny it at the moment.
  10. Upvote
    Marcos received kudos from Aryeh Goretsky in Problem updating audio drivers and HIPS   
    Please carry on as follows:
    - enable logging of blocked operations in the advanced HIPS setup
    - reproduce the issue
    - disable logging
    - collect logs with ESET Log Collector and upload the generated archive here.
  11. Upvote
    Marcos received kudos from Mike_Kintaru in Eset Mail Security   
    ESET Cloud Office Security (ECOS) is going to be released soon, please stay tuned.
  12. Upvote
    Marcos received kudos from polcalweng in Diagnostic Logs not showing on ESMC   
    You'll need to edit the desired web control rules and change the severity to "warning". However, too many records generated on clients may cause the ESMC server to stop responding, e.g. if you create a web control rule to log every single url that was opened.
  13. Upvote
    Marcos received kudos from kvngselassie in ESET and Windows 10 21H1   
    The latest ESET's products (v13.2 and Endpoint 7.3) are compatible with Windows 10 21H1. There should be no difference in performance after upgrade to Windows 10 21H1.
  14. Upvote
    Marcos received kudos from kamiran.asia in Win10 Antivirus Protection is non-functional   
    That's because you are installing old versions with an old eelam.sys driver. Because of that, the product cannot update and load modules. Please always use the latest installers from the web or repository.
  15. Upvote
    Marcos received kudos from mallard65 in ESET and Windows 10 21H1   
    The latest ESET's products (v13.2 and Endpoint 7.3) are compatible with Windows 10 21H1. There should be no difference in performance after upgrade to Windows 10 21H1.
  16. Upvote
    Marcos received kudos from Nightowl in Maximum Protection even Firewall Off   
    Not according to the specification. I assume there were many requests to not warn if the firewall is turned off intentionally, e.g because users prefer the system firewall.
  17. Upvote
    Marcos received kudos from mallard65 in Real-time protection not funtional   
    Couldn't it be that you made a fresh installation of an old Endpoint? In such case issues would be expected. Please always use the latest installers from ESET's website.
  18. Upvote
    Marcos received kudos from mallard65 in Deleting Ransomware Notes   
    Making the ransomware note undetected was already considered and pros substantially outweighted cons.
  19. Upvote
    Marcos received kudos from mallard65 in Deleting Ransomware Notes   
    The user is asked for an action upon detection. While the best would be to detect and log the detection with no cleaning or promting at all, such behavior is not supported. Adding detection without cleaning just for the sake of ransomware notes would be quite expensive in terms of resources.
  20. Upvote
    Marcos received kudos from mallard65 in Deleting Ransomware Notes   
    Any file that is cleaned is also quarantined so that users can restore it if necessary. Moreover, ransomware notes are not cleaned automatically in default cleaning mode.
  21. Upvote
    Marcos received kudos from BALTAGY in Deleting Ransomware Notes   
    Making the ransomware note undetected was already considered and pros substantially outweighted cons.
  22. Upvote
    Marcos received kudos from mallard65 in Limited Support   
    The license is for ESET Internet Security which entitles users to update also ESET NOD32 Antivirus for Linux desktop. However, we do not sell EAV for Linux desktop licenses directly because of ending support.
  23. Upvote
    Marcos received kudos from mallard65 in Limited Support   
    That's correct. Limited support basically means that we guarantee module updates for existing versions but do not make any other changes or fixes to the program.
  24. Upvote
    Marcos received kudos from notimportant in Sites block   
    The detection is technically correct. It's an obfuscated redirector to a kind of pharmacy search which is detected. This is how it looks like after deobfuscation:

  25. Upvote
    Marcos received kudos from TomasP in connection between ERA server and agents fail   
    I'm afraid that we won't be able to help here any further and a ticket with your local support will need to be created. Note that this forum is not meant to be a substitute to contacting your local customer care but rather for sharing knowledge with moderators and advanced users. Even though an ESMC developer chimed in, the root cause was not obvious and more iterations and possibly logs too will be needed for further analysis. As for the response time, complaining after 2 hours of not receiving a response is not appropriate. Such short response time is provided by customer care and is guaranteed by SLA only for customers who pay for premium support.
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