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Marcos

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Kudos

  1. Upvote
    Marcos received kudos from instagram in macOS Big Sur Getting an Error "System extension required for Web and Email Protection was not started because of error. Try to restart macOS or reinstall the product"   
    According to https://support.eset.com/en/news7604-eset-support-of-macos-11-big-sur,  a version compatible with Big Sur that will include a firewall is planned for Dec 2020:

  2. Upvote
    Marcos received kudos from kamiran.asia in Limited Connection in AntiSpam Module   
    You received a communication error for servers 38.90.226.21-38.90.226.25, e.g.:
    Sending requests to host h5-ars05-v.eset.com (38.90.226.25).
    Direct DNS request, UDP protocol, port 53, A record: response 127.0.4.210, TTL 120
    Direct DNS request, UDP protocol, port 53, TXT record: response s:2130707666, TTL 120
    Direct DNS request, TCP protocol, port 53, A record: DirectComm: Timeout occurred after (12000)ms on fd(476) reading(0) B
    DirectComm: Failed to receive direct response: -1
    Sending direct DNS request has failed.
    Direct DNS request, UDP protocol, port 53535, A record: DirectComm: Timeout occurred during socket read after (6000)ms on fd(476)
    DirectComm: Failed to receive direct response: -1
    Sending direct DNS request has failed.
    If you run the tool multiple times at different times, are you repeatedly getting the errors only for these servers ?
  3. Upvote
    Marcos received kudos from erratic in Where are release notes for the ESET Endpoint Security 6.9.200.0 for macOS?   
    Also available here: https://forum.eset.com/topic/25003-eset-endpoint-products-for-macos-version-692000-have-been-released/
    and on the download page as well:
    https://www.eset.com/int/business/endpoint-security-mac/download/

  4. Upvote
    Marcos received kudos from erratic in ESET Endpoint products for macOS version 6.9.200.0 have been released   
    Release Date: July 30, 2020
    ESET Endpoint Antivirus and ESET Endpoint Security for macOS 6.9.200.0 have been released and are available to download.
    Changelog:
    Version 6.9.200.0
    Improved: Performance improvements of Real-time protection scanner under certain circumstances Fixed: Rare crash of a scanner under special conditions Fixed: 100% CPU load of esets_proxy service during communication with ESET Enterprise Inspector Fixed: Web and Email protection alerts were not displayed in management console Fixed: Saving proxy port number in application preferences did not work Other minor bug fixes and improvements that improve overall product stability and security Upgrade to Latest Version
    Upgrade my ESET Endpoint products for macOS to the latest version
    Support Resources
    ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support.
    Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
  5. Upvote
    Marcos received kudos from polcalweng in ESet Uninstallation error 0x643   
    Upgrade shouldn't consume an additional seat from he license. However, you can deactivate and free up unused seats via eba.eset.com at any time.
  6. Upvote
    Marcos received kudos from Hydra in Eternal Blue checker help?   
    I'd suggest using Procmon to find out if tool gets access denied on the file. Did you run the tool as an administrator?
  7. Upvote
    Marcos received kudos from sx978465168 in ESET Endpoint for Windows version 7.3.2044 kills my IMAP email on all devices I install 7.3.2044 on   
    Please read https://forum.eset.com/topic/26355-thunderbird-7843-email-fetching-problem/ for troubleshooting tips. I'd recommend to start with changing the update channel type to pre-release.
  8. Upvote
    Marcos received kudos from peteyt in Updated programs - Keep Rules   
    We are aware of the problem with Windows applications and the changing path with each update. There is a plan to come with up a solution to this in long term. Also I can assure you that we value any constructive feedback or suggestion and it's discussed with product managers and developers.
  9. Upvote
    Marcos received kudos from Protopia in Updated programs - Keep Rules   
    We are aware of the problem with Windows applications and the changing path with each update. There is a plan to come with up a solution to this in long term. Also I can assure you that we value any constructive feedback or suggestion and it's discussed with product managers and developers.
  10. Upvote
    Marcos received kudos from MicuMacu in Use of "Run command line" task   
    The Run command task runs the command in the local system account so elevation is not required.
  11. Upvote
    Marcos received kudos from jaybird14 in Apple M1 Silicon Chip   
    I'll try to find out if we have an Apple machine with that CPU and if ESET runs alright there with x86 emulation.
  12. Upvote
    Marcos received kudos from jimwillsher in Sync Issues in Outlook for Microsoft 365   
    The ultimate solution will be a reworked add-on which is planned for Endpoint 8.1. It's basically ready, there are just some minor bugs that need to be sorted out.
  13. Upvote
    Marcos received kudos from Mato7387383 in macOS Big Sur Getting an Error "System extension required for Web and Email Protection was not started because of error. Try to restart macOS or reinstall the product"   
    According to https://support.eset.com/en/news7604-eset-support-of-macos-11-big-sur,  a version compatible with Big Sur that will include a firewall is planned for Dec 2020:

  14. Upvote
    Marcos received kudos from marlonanjos in Failed to send Wake-up call - Error calling PNS API 'PnsPublish' (return code = 19107)   
    Please temporarily enable debug logging verbosity both on the client and server and then send a wake-up call. If it fails, disable debug logging and upload trace logs from both the client and server.
  15. Upvote
    Marcos received kudos from HSW in Renew Proxy Cert (Certificate created during server assisted installation)   
    The MDC certificate is for communication between a mobile device and MDC. The proxy certificate is also used for communication between MDC and the ESMC server.
    Before you revoke the old proxy certificate, make sure that MDC has received the new proxy certificate via a policy:

  16. Upvote
    Marcos received kudos from Box in EGUI Application Modification Alert   
    It's still there among the built-in rules and even Kbleft has those rules enabled:

  17. Upvote
    Marcos received kudos from Box in EGUI Application Modification Alert   
    We'd need step-by-step instructions how to reproduce the issue. Are you able to reproduce it at any time?
  18. Upvote
    Marcos received kudos from MichalJ in ESET Enterprise Inspector version 1.5 has been released   
    Release date: November 6, 2020
    ESET Enterprise Inspector 1.5 has been released.
    The build 1.5 is now available for download from the download page.
    Changelog:
    Added: Ability to work with rules via Public REST API (list, create, edit and delete) Added: Ability to trigger Network Isolation via Rules (only for Windows endpoints)  Added: Support for full Unicode characters Added: Ability to add multiple comments to Detection, Executables, Computers, and Processes Added: Various performance improvements (e.g. faster search, purge, rules engine and others) Fixed: Multiple issues related to internal server errors and exclusions New detection capabilities:
    Added: Improved detection capability for advanced code injection methods  Added: Ability to invalidate trust attributes of compromised processes Added: Information related to execution of files via shortcuts (LNK files) Added: Visibility into file reading operations for specific scenarios (e.g. reading of passwords) Added: Visibility into WMI Query behavior Added: Information about named pipes (to detect e.g. Cobalt Strike) Added: Visibility into MS Office VBA macros (if enabled in MS Office) Added: Ability to detect suspicious protocols (e.g. TOR, VNC, and BitTorrent)  
    Known Issues:
    When upgrading to v1.5 from previous versions installer doesn't remove obsolete rules. You can delete obsolete rule 'Network communication through port typical for TOR [B0503]' manually.
     
    Support Resources:
    Online Help (user guide): ESET Enterprise Inspector
  19. Upvote
    Marcos received kudos from polcalweng in ESet MSI installer   
    Msi installers are available for download from ESET's download page https://www.eset.com/int/business/portfolio/
  20. Upvote
    Marcos received kudos from shin in ESET slows down chrome every time I start it.   
    I was able to find only a trial license registered with your email address which expired 3 months ago. If you are still having performance issues, make sure that you have the latest v14.0 installed and it's activated with a paid license key. Next carry on as follows:
    - enable advanced operating system logging in the advanced setup -> tools -> diagnostics
    - reproduce the issue
    - leave logging enabled for 1-2 minutes
    - disable logging
    - collect logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a download link.
  21. Upvote
    Marcos received kudos from grapeyy28 in I keep getting "can't reach activation servers" with error code ecp 20019 when trying to activate   
    If you are being a firewall, please make sure that ekrn.exe has access to the Internet allowed.
    If that's not the case:
    - enable advances logging under Help and support -> Details for technical support
    - try to activate ESET
    - disable logging
    - collect logs with ESET Log Collector and upload the generated archive here.
  22. Upvote
    Marcos received kudos from polcalweng in ESet Uninstallation error 0x643   
    Are settings protected with the strong password seen in the screen shot? The error is most likely caused by using a wrong password.
    Anyways, you shouldn't need to uninstall EEA first; installing EES over EEA is possible.
  23. Upvote
    Marcos received kudos from robg in Restore default client tasks   
    In the panel above you see client and server tasks that you've run recently or in the past. If you didn't run any task, the list would be empty. If you run a new task, it should appear in the list.
  24. Upvote
    Marcos received kudos from igi008 in Future changes to ESET Cloud Administrator   
    Yes, ECA will be migrated automatically to the new version. It should be released in Q4/20.
  25. Upvote
    Marcos received kudos from polcalweng in ESet new license rollout   
    Has your license key actually changed? If not, you won't have to re-activate clients with the license key if it's same as before.
    If it has changed, add the new license key to EBA (eba.eset.com) and then send a product activation task using the new license to clients from ESMC.
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