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Marcos

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Kudos

  1. Upvote
    Marcos received kudos from Lafkis in ESET Firewall blocking ESET's agent deployment.   
    By default known networks use Windows firewall settings:

    However, you can explicitly define the trusted zone in the Zone setup:

    I'd suggest checking on one machine if adding the ESET PROTECT IP address or the whole subnet to the trusted zone actually makes a difference when deploying the agent.
    Is there a problem deploying the agent via GPO? This should not be affected by the firewall I assume.
  2. Upvote
    Marcos received kudos from TJP in ESET Windows home products version 14.1.20 have been released   
    ESET NOD32 Antivirus, ESET Internet Security and ESET Smart Security Premium version 14.1.20 have been released and are available to download.
    Changelog:
    Version 14.1.20
    Fixed: Webcam protection and Device Control issues on Windows 7 and Windows 8 Known issues:
    N/A
    Upgrade to Latest Version
    Upgrade my ESET Windows home product to the latest version
    If your ESET security product has not updated automatically yet, you can enforce product update by manually checking for update in the Update panel or wait until it updates automatically.
    Support Resources
    ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support.
    Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
  3. Upvote
    Marcos received kudos from Papusan in Looking forward to 14.1.20 changelog   
    Current changelog is always on the official download page on www.eset.com for instance:

    We post an announcement here mostly during work hours in Europe as time allows and with priority based on the number / importance of changes in the new version.
  4. Upvote
    Marcos received kudos from peteyt in Eset Push Notification Service - problem when offline   
    ESET Push Notification Service has been used in business products for years already and now it's also leveraged by consumer products, to communicate with my.eset.com, Anti-Theft servers, licensing servers, etc.
    As mentioned above, in future versions it will be possible to disable the notifications when EPNS is not available.
  5. Upvote
    Marcos received kudos from Peter Randziak in  Email Client Protection   
    No, email protection also use detections from streamed (pico) updates, leverage LiveGrid as well as ESET Dynamic Threat Defense (business versions with EDTD license) to detect malware.
    I'd also emphasize that the term "signature" implies a kind of primitive detection, e.g. based on the hash of a file. However, we rather use the term "detection" which is a pattern that describes the structure or behavior of malware rather than something specific.
  6. Upvote
    Marcos received kudos from Super_Spartan in Will the ESET NOD32 Windows Antivirus keys work on the NOD32 Linux Antivirus?   
    Yes, it will. You will need a username and password for update of legacy products which can be provided by your local ESET distributor as long as you have a valid license.
  7. Upvote
    Marcos received kudos from shocked in repair installation option isn't available when starting the downloaded installer again   
    This is not possible without downloading the whole msi installer. After a microPCU update has been applied, the Repair option changes to Export.
  8. Upvote
    Marcos received kudos from Peter Randziak in repair installation option isn't available when starting the downloaded installer again   
    This is not possible without downloading the whole msi installer. After a microPCU update has been applied, the Repair option changes to Export.
  9. Upvote
    Marcos received kudos from Peter Randziak in repair installation option isn't available when starting the downloaded installer again   
    It was changed in the past. The thing is the last msi installer you may have locally stored may be v12 or 13 so repairing v14 would actually downgrade to v12 or v13 and you'll need to download upgrade to v14 again which is not desired.
  10. Upvote
    Marcos received kudos from Peter Randziak in repair installation option isn't available when starting the downloaded installer again   
    Actually there is nothing to fix in updates; in order for the Repair function to work we would need to download also the whole msi installer each time the product updates just for the sake of the repair function. That would mean downloading ~55 MB instead of ~5 MB or less. As far as I remember the Repair option was removed / disabled in the past but I'll discuss it with devs tomorrow.
  11. Upvote
    Marcos received kudos from shocked in repair installation option isn't available when starting the downloaded installer again   
    It was changed in the past. The thing is the last msi installer you may have locally stored may be v12 or 13 so repairing v14 would actually downgrade to v12 or v13 and you'll need to download upgrade to v14 again which is not desired.
  12. Upvote
    Marcos received kudos from Ufoto in ESET EDTD - Is it enabled?   
    The "Enable" button currently doesn't change state. Since it's confusing now for users, we plan to change it in future versions.
    To find out if files are submitted to EDTD for analysis, open the "Submitted files" window and check the information in the "Sent to" column. Undetected files that might potentially carry malware are submitted to EDTD while already detected files are sent to LiveGrid:


    You can also find this information on clients:

  13. Upvote
    Marcos received kudos from FakeName in Dynamic Template Rule to exclude devices where specific user is assigned.   
    Under the dynamic group I would create 2 subgroups. For one I'd use the expression "computer is" and select the machine on which a policy should not be applied and the other one with the expression "computer is not" which would contain all other machines. Then you could assign common policies to the parent DG which will be then inherited by children DG. You could then assign also different policies to the children DG.
  14. Upvote
    Marcos received kudos from MichalJ in ESET Protect   
    ESET PROTECT is a new name for ESET Security Management Center. There are no plans to change the names of Endpoint security products.
  15. Upvote
    Marcos received kudos from TJP in ESET Windows home products version 14.1.19 have been released   
    ESET NOD32 Antivirus, ESET Internet Security and ESET Smart Security Premium version 14.1.19 have been released and are available to download.
    Changelog:
    Version 14.1.19
    Added: support for device association with myESET Improved: Other under-the-hood improvements and fixes Known issues:
    N/A
    Upgrade to Latest Version
    Upgrade my ESET Windows home product to the latest version
    If your ESET security product has not updated automatically yet, you can enforce product update by manually checking for update in the Update panel or wait until it updates automatically.
    Support Resources
    ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support.
    Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
  16. Upvote
    Marcos received kudos from MichalJ in Workstation Management Agent upgrade   
    You should do the following:
    1, Create an ESET PROTECT component upgrade task:

    2, Select the referenced ESET PROTECT server:


    3, Select targets and click Finish:

  17. Upvote
    Marcos received kudos from Peter Randziak in Does Daily Scan slow computer?   
    Any scan, especially on-demand scan takes CPU resources. If it takes only a few minutes to scan your PC, it's ok to scan it once a week. However, with further files being created the scan time may increase substantially, especially if you save big archives to the disk. Personally I don't schedule any on-demand scans since files are scanned upon access and execution by real-time protection and HIPS-based protection modules. That said, an on-demand scan may detect threats in archives, however, in this form the threats do not pose any risk since they would be detected by real-time protection upon extraction from the archive.
  18. Upvote
    Marcos received kudos from InfinityLoop in Your system is exposed to risk   
    If you are able to reproduce it when Windows is already started and you don't disable any of the protection modules, I'd recommend opening a support ticket with your local ESET distributor for further troubleshooting.
  19. Upvote
    Marcos received kudos from Peter Randziak in Eset SSL Filtering   
    In case of expired certificates the action is left on the browser configuration for better UX.
  20. Upvote
    Marcos received kudos from Aryeh Goretsky in NOD32 Gamer Mode Shortcut (?)   
    I recommend contacting your local ESET distributor and asking for the feature while providing more information on the use case. The more users will request it, the higher chance we will consider adding it providing that the feature would be useful for many of our users.
    Since everything has been said and explained, we'll draw this topic to a close.
  21. Upvote
    Marcos received kudos from LesRMed in NOD32 Gamer Mode Shortcut (?)   
    I recommend contacting your local ESET distributor and asking for the feature while providing more information on the use case. The more users will request it, the higher chance we will consider adding it providing that the feature would be useful for many of our users.
    Since everything has been said and explained, we'll draw this topic to a close.
  22. Upvote
    Marcos received kudos from Page42 in Unwanted marketing message   
    I've inquired a colleague about this message. Will keep you posted.
  23. Upvote
    Marcos received kudos from rgoldman in RMM Script to check if Endpoint Installed?   
    While I don't know any specific script, you can check the registry for existence of ESET registry keys or better check if the process ekrn.exe is running.
  24. Upvote
    Marcos received kudos from MichalJ in What happen when lisence expired   
    14 days before your license is due ESET will start notifying you. After your license expires, modules will stop updating and after a couple of days Windows Defender will activate itself instead of ESET on Windows 10.
  25. Upvote
    Marcos received kudos from MichalJ in ESET Dynamic Threat defense console status feature request   
    The button is subject to future changes. We are aware that it's a bit confusing now.
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