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Marcos

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Kudos

  1. Upvote
    Marcos received kudos from pps in Horizon - Endpoint Antivirus   
    You should reply them that the memory dump from a crash has been already analyzed by an AV vendor and Microsoft and both confirmed a bug in a VMWare driver which is unrelated to the mentioned exclusions. We at ESET are willing to help them and provide details about the problem. You as a customer of VMWare could provide them with a memory dump for perusal.
  2. Upvote
    Marcos received kudos from Peter Randziak in Horizon - Endpoint Antivirus   
    You should reply them that the memory dump from a crash has been already analyzed by an AV vendor and Microsoft and both confirmed a bug in a VMWare driver which is unrelated to the mentioned exclusions. We at ESET are willing to help them and provide details about the problem. You as a customer of VMWare could provide them with a memory dump for perusal.
  3. Upvote
    Marcos received kudos from Grae Hunter in tick or untick "Show built-in (predefined ) rules."   
    Whether the "Show bult-in rules" box is ticked or not does not affect rules in any way; the setting affects only the display of default rules. Default rules that are enabled are applied regardless of the state of the box.
    If a particular communication is blocked, then there's no permissive rule that would allow it. You can use the Firewall troubleshooting wizard on a client to get a list of recently blocked communications where you can allow the desired ones with one click. Alternatively you can use learning mode to create permissive rules automatically. Afterwards review the rules, remove the unwanted ones and apply the desired ones via a policy to other computers as well.
  4. Upvote
    Marcos received kudos from MichalJ in ESMC 7.0.72.2 Policy inheritance   
    Select a particular client in a group and then select "Manage policies" from the context menu. It will show all inherited policies as well.
  5. Upvote
    Marcos received kudos from Peter Randziak in beta mobile   
    To my best knowledge, if you install ESET Mobile Security from Google Play, you should be offered an option to join the beta program.
  6. Upvote
    Marcos received kudos from Peter Randziak in disable pc restart recommended window   
    Immediate restart after a program update is strongly recommended. Otherwise older drivers will remain loaded when a new version of the program is already running which might cause issues if the system is left without a reboot for a longer time.
  7. Upvote
    Marcos received kudos from Peter Randziak in Horizon - Endpoint Antivirus   
    I'm not aware of any public statement by Microsoft re. this issue. We analyzed a dump from such crash and concluded that it was caused by a VMWare driver which was also confirmed by Microsoft when we consulted it with their developers. If VMWare contacts us, we can provide them with information that data that would help them fix the issue.
  8. Upvote
    Marcos received kudos from Peter Randziak in ESET Dynamic Threat Defense really necessary?   
    EDTD shortens the response time to new threats to the bare minimum, typically 2-3 minutes. Even with LiveGrid the response may be slower, typically several minutes in case you encountered a brand new threat among the first.
    EDTD does not block processes while files are being analyzed by EDTD. However, mail security products may delay the delivery of email for a short time until results of analysis are received.
  9. Upvote
    Marcos received kudos from Peter Randziak in Horizon - Endpoint Antivirus   
    This is a known issue with VMWare drivers which was also confirmed by Microsoft. We recommend contacting VMWare re. the issue. If necessary, we can provide more details about the issue to their programmers.
  10. Upvote
    Marcos received kudos from Peter Randziak in Anti-phishing, web and email protocol not functioning   
    That's good to hear I assume that after uninstalling EIS and installing ESET NOD32 Antivirus it should work alright then as well.
    You can do it through the product -> Change product but don't forger to change the license key for your own afterwards:

  11. Upvote
    Marcos received kudos from maneet kaur in ESET Tasks for deployment   
    You can create even more install tasks that you will assign to different dynamic groups for instance. A license (seat) is consumed only after activation which will be performed on clients just once so it won't depend on the number of install tasks.
  12. Upvote
    Marcos received kudos from Andreas Theo in ESET SMC v7.0 - Uninstall   
    I would suggest raising a support ticket for customer care since further logs will be needed and to have the case properly handled and tracked.
  13. Upvote
    Marcos received kudos from Peter Randziak in Error code 0x847695d7 when opening Firefox for banking   
    Most likely you had to reboot after an upgrade to the latest version 12.1.34 which has brought a fix for the issue.
  14. Upvote
    Marcos received kudos from karlisi in Will Client auto update on new release?   
    If I remember correctly, it should happen after the next service release in 1-2 months. By the way, it will be uPCU, not PCU.
  15. Upvote
    Marcos received kudos from Peter Randziak in Will Client auto update on new release?   
    If I remember correctly, it should happen after the next service release in 1-2 months. By the way, it will be uPCU, not PCU.
  16. Upvote
    Marcos received kudos from Azure Phoenix in HIPS : how to choose rules and filtering mode ?   
    Choose smart mode which is a kind of interactive mode with minimum interactions.
  17. Upvote
    Marcos received kudos from Kim chu in kryptik.bjg trojen infection   
    Please provide ELC logs gathered from the machine with also quarantined files included.
  18. Upvote
    Marcos received kudos from howardagoldberg in Modules 'Mismatch' on Windows 7 'vs.' Windows 10   
    It has nothing to do with the version of the program. It will be added through a module update soon.
  19. Upvote
    Marcos received kudos from Peter Randziak in Chrome freezes & random system freeze due to Protocol Filtering   
    I'd start off by:
    - gathering and providing ELC logs
    - generating and providing a Procmon log from time when the issue occurs
    - generating and providing a complete memory dump when the system freezes (https://support.eset.com/kb380)
    - raising a support ticket for customer care so that the case is properly tracked.
  20. Upvote
    Marcos received kudos from MichalJ in Sending notifications to end users   
    Msg.exe is run to display the message:

    Display message task uses native API of the operating system. On the Windows OS, it will trigger a native Microsoft Windows dialog box. On Linux and macOS, it will write the notification only into terminal.
  21. Upvote
    Marcos received kudos from TomFace in The Logic of your user interface (y/n)   
    ESET's gui is subject to overhaul. While we do our best to tailor the gui for the majority of users, there are either technical limitations or some changes are too "expensive" in order to be done. Also it is obvious that we cannot make the gui likeable by 100% of all users and there will always be some who will like it and the others won't.
    Thank you for expressing your opinions. We are always open to constructive feedback and for suggestions how to make our products better in the eyes of you, our customers. Now that everything has been said, we will draw this topic to a close.
  22. Upvote
    Marcos received kudos from tangoeset in Reddit - Address has been blocked   
    It appears that it was an ad provider's address that was blocked. We didn't do anything in the mean time.
  23. Upvote
    Marcos received kudos from serlockwright in How can I block mail spam from Gmail domain   
    Is that real spam coming from gmail and not just a test using a legitimate email address? Antispam basically checks the IP addresses of the SMTP servers in the email headers so it should work reliably even if a gmail address is spoofed.
  24. Upvote
    Marcos received kudos from SAI CHAITANYA in DIFFERENCE BETWEEN Eset Multi-Device Total Security & ESET Internet Security   
    ESET Internet Security is a single product for Windows. For comparison with other products for Windows, see https://www.eset.com/int/home/for-windows/.
    ESET Multi-device security allows you to install products on multiple devices regardless of the operating system. For more information, please read https://www.eset.com/int/home/multi-device-security/.
  25. Upvote
    Marcos received kudos from TomFace in Immediately, if ... option of scheduler   
    You've already reported it here: https://forum.eset.com/topic/17991-as-soon-as-possible-option-of-scheduler/. Please keep the discussion within the same topic. To prevent duplicate topics on the subject, we'll draw this one to a close.
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