cvvorous 4 Posted April 22 Posted April 22 Hi, I saw several other threads about this issue occurring with v 16, but figured I'd make my own. Same issue as the others, on every cold boot, after the product starts and performs its start-up scan and stuff, the icon spins forever. I reinstalled 17.1.9.0, tried enabling pre-release updates, etc. Spinning usually stops at reboot (but not always). I took the liberty of generating two dumps of the proxy gui from different windows sessions and zipped them up if you're still interested in those. If anybody happened to figure out what causes this and can give me an idea what setting to change, please let me know! Thx
Administrators Marcos 5,468 Posted April 23 Administrators Posted April 23 Please provide a dump of egui_proxy.exe and ekrn.exe when the icon is constantly spinning. If you hover the mouse cursor over the icon, does it say that update or scan is in progress? Does the icon keep spinning for hours?
cvvorous 4 Posted April 23 Author Posted April 23 9 hours ago, Marcos said: Please provide a dump of egui_proxy.exe and ekrn.exe when the icon is constantly spinning. If you hover the mouse cursor over the icon, does it say that update or scan is in progress? Does the icon keep spinning for hours? OK, next time it does it, I'll also grab a dump of ekrn.exe. This link has an archive with two dumps of eguiproxy from two sessions with the icon spinning, if that's helpful on its own: https://drive.proton.me/urls/9R2X65Q1EG#sYgQHNEBmGd2 And yeah, I tried hovering the cursor over the icon and it doesn't show any active operations, just says the product name and version. It will spin until I reboot the system.
Administrators Marcos 5,468 Posted April 23 Administrators Posted April 23 Thank you, I've forwarded the dumps to developers for perusal. Will keep you posted. P_ESSW-18149 cvvorous 1
cvvorous 4 Posted April 24 Author Posted April 24 I wasn't able to grab a dump from ekrn.exe as it's protected from tampering. Tried doing it after disabling self-defense stuff in the HIPS settings but it didn't work.
cvvorous 4 Posted April 27 Author Posted April 27 On 4/23/2024 at 7:14 PM, cvvorous said: I wasn't able to grab a dump from ekrn.exe as it's protected from tampering. Tried doing it after disabling self-defense stuff in the HIPS settings but it didn't work. I forgot about diag dumps from the product settings. I went ahead and generated a full dump and messaged you with a link @Marcos Thanks again
Candice 0 Posted May 2 Posted May 2 Hi, anyone able to assist please. Icon keeps spinning and I cannot restore the password please.
Administrators Marcos 5,468 Posted May 2 Administrators Posted May 2 1 minute ago, Candice said: Hi, anyone able to assist please. Icon keeps spinning and I cannot restore the password please. Please provide a full dump of egui_proxy.exe created via the Task manager when the icon is constantly spinning and no information about update or scan shows up when you hover the mouse cursor over the icon.
Candice 0 Posted May 6 Posted May 6 Wanted to send the dump but tested it again now and it is working. Can close this ticket, thank you.
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