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Posted (edited)

I put a keyboard app (that I often use to write letters in my local language) in the Browser protection allowlist but still it randomizes everything I type via that app. Shouldn't putting the app into whitelist mean ESET would allow the app to work normally? 

The keyboard app: https://www.omicronlab.com/avro-keyboard-download.html 

I'm using the portable version, but the result is the same with the installed version also.

So how do I solve this without turning off Keyboard protection?

image.png.c4df932a0d13426cea98372a6ad4e9eb.png

Here I only pressed one button on the keyboard multiple times, but ESET is still randomizing typed characters:

image.png.2dad75d358aef007ca88b4f5456ecd61.png

Edited by SeriousHoax
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Posted (edited)

I couldn't  find an Eset consumer product article on the allow list. On-line product help keeps displaying a 404 error on access to it.

However if the allow list processing is the same as that used in: https://help.eset.com/esbs/17/en-US/idh_config_opp_whitelist.html , you can only add .dll's to it.

Edited by itman
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The allowlist is used to create exemptions for dlls that are not trusted and therefore are not loaded into browsers but they are required for certain functionality that the user added by installing a 3rd party software. It will not prevent problems if you have another keyscrambler installed. Blocked untrusted dlls are logged in the Browser protection log and you can add them to the allowlist directly from there.

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11 hours ago, itman said:

However if the allow list processing is the same as that used in: https://help.eset.com/esbs/17/en-US/idh_config_opp_whitelist.html , you can only add .dll's to it.

3 hours ago, Marcos said:

The allowlist is used to create exemptions for dlls that are not trusted

Okay, so it's only for dlls. There's a dll in the keyaboard app folder which doesn't seem to have any impact on this.

3 hours ago, Marcos said:

Blocked untrusted dlls are logged in the Browser protection log and you can add them to the allowlist directly from there.

My Browser protection log is always empty:

image.png.58682137b0119842179219b8f385042a.png

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In your case the solution is to disable keyboard protection in the Secured browser setup. If you don't see any dlls blocked, adding a dll to the allowlist would not make any difference.

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Oh, I see. I thought finally I'll be able to use this app without any problem with ESET. It's a bummer that ESET is not adding support for this app which is used by millions of people in this region. 

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Are there any two keyscramblers at all that work together?

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Posted (edited)
2 hours ago, Marcos said:

Are there any two keyscramblers at all that work together?

This software: https://www.omicronlab.com/avro-keyboard.html is not a keyboard scrambler deployed as an anti-keylogger;

Quote

The aim of this project is to add all popular Bangla typing methods from Bangladesh and India in a single interface. Current release supports English to Bangla Phonetic typing support for home users, Mouse Based Bangla typing support for newbies and for professionals Traditional Keyboard Layout based Bangla typing support. Keyboard layouts those are added with the current release are -

However since it is converting English characters to Bangla equivalent ones, I can see how Eset anti-keylogger character scrambling can can interfere with it.

The key to getting software like this to work w/Eset anti-keylogging processing is for it not to intercept the entered keyboard character until after the language translation software character conversion has occurred. Assumed is this software operates as a virtual keyboard and this should be doable.

Edited by itman
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Posted (edited)
2 hours ago, Marcos said:

Are there any two keyscramblers at all that work together?

1 hour ago, itman said:

This software: https://www.omicronlab.com/avro-keyboard.html is not a keyboard scrambler deployed as an anti-keylogger;

However since it is converting English characters to Bangla equivalent ones, I can see how Eset anti-keylogger character scrambling can can interfere with it.

The key to getting software like this to work w/Eset anti-keylogging processing is for it not to intercept the entered keyboard character until after the language translation software character conversion has occurred. Assumed is this software operates as a virtual keyboard and this should be doable.

Hi @Marcos What @itmansaid is accurate. It's not a key scrambler app. I use its phonetic function that converts my English typed characters into Bangla/Bengali. The app also has a virtual keyboard to directly write in Bangla which works with ESET. But the phonetic option is the most widely used feature of this app. So, if the ESET team can find a way to make it work with ESET's keyboard protection then that would be ideal. It's a very popular app. Everyone I know here use it. 

Edited by SeriousHoax
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Does it work fine with other keyscramblers? Even if it worked, they can have a whitelist and not scramble keys if the app in question is detected.

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6 minutes ago, Marcos said:

Does it work fine with other keyscramblers? Even if it worked, they can have a whitelist and not scramble keys if the app in question is detected.

I don't use any key scrambler app, so I don't know if it works with other such apps. 

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  • 1 month later...

"Browser Protection Allowlist Doesn't Work, I'm also facing this issue"

When using Process Lasso to set the CPU affinity for a process, an error occurs, and ESET NOD32 Antivirus indicates that the operation has triggered the OPP (Operation Protection) for a protected process within the HIPS (Host-based Intrusion Prevention System) module.

How to allow other programs to access the Firefox or Chrome application?

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7 hours ago, hupochuan said:

"Browser Protection Allowlist Doesn't Work, I'm also facing this issue"

When using Process Lasso to set the CPU affinity for a process, an error occurs, and ESET NOD32 Antivirus indicates that the operation has triggered the OPP (Operation Protection) for a protected process within the HIPS (Host-based Intrusion Prevention System) module.

How to allow other programs to access the Firefox or Chrome application?

First of all we kindly ask you not to hijack someone else's topic as your question is not related to blocking untrusted dlls that is discussed here. Anyways, I assume that the only way to allow manipulation with protected browser's process is by disabling the Safe banking and browsing feature.

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