Administrators Marcos 5,441 Posted May 1 Administrators Posted May 1 Since this is an English forum, we kindly ask you to post in English. Please carry on as follows to resolve the issue: 1. stop the PROTECT Server service systemctl stop eraserver check if the service has been stopped systemctl status eraserver 2. install the MariaDB ODBC driver yum install mariadb-connector-odbc check if the driver has been correctly installed yum list installed | grep mariadb mariadb-connector-c.x86_64 3.2.6-1.el9_0 @appstream mariadb-connector-odbc.x86_64 3.1.12-3.el9 @appstream 3. check the alias of the ODBC driver and search for the following section: less /etc/odbcinst.ini [MariaDB] Description=ODBC for MariaDB Driver=/usr/lib/libmaodbc.so Driver64=/usr/lib64/libmaodbc.so FileUsage=1 verify if such file is present ls -la /usr/lib64 | grep -I libmaod* -rwxr-xr-x. 1 root root 326688 May 25 2022 libmaodbc.so 4. modify the "StartupConfiguration.ini" - replace the "MySQL ODBC 8.3 Unicode Driver" with "MariaDB" so the final configuration file will look like follows: vi /etc/opt/eset/RemoteAdministrator/Server/StartupConfiguration.ini DatabaseType=MySqlOdbc DatabaseConnectionString=Driver=MariaDB;Server=127.0.0.1;Port=****;User=***;Password={****};CharSet=utf8;NO_LOCALE=1;NO_SSPS=1;Database=era_db; 5. start the PROTECT server service systemctl start eraserver
CNNS 0 Posted May 2 Posted May 2 Might be Off-Topic but the provided Steps from Marcos also helped to get the Webconsole Login working again after an OS-Update of the Rocky VA. Error Message upon Login was: Login failed: Connection has failed with state "loginConnectionStateNotConnected"
VlP 0 Posted May 3 Posted May 3 I have same problem with upgrade via database pull from ESET VA 10.0 to 11... None of above put appliance at work, because eraserver is not installed, so config file /etc/opt/eset/RemoteAdministrator/Server/StartupConfiguration.ini doesn't exist.
eornate 4 Posted May 4 Posted May 4 On 5/2/2024 at 6:59 PM, CNNS said: Might be Off-Topic but the provided Steps from Marcos also helped to get the Webconsole Login working again after an OS-Update of the Rocky VA. Error Message upon Login was: Login failed: Connection has failed with state "loginConnectionStateNotConnected" I have the same issue after done those steps from Marcos.Now i can not log in the webconsole.
eornate 4 Posted May 4 Posted May 4 On 5/2/2024 at 12:00 AM, Marcos said: Since this is an English forum, we kindly ask you to post in English. Please carry on as follows to resolve the issue: 1. stop the PROTECT Server service systemctl stop eraserver check if the service has been stopped systemctl status eraserver 2. install the MariaDB ODBC driver yum install mariadb-connector-odbc check if the driver has been correctly installed yum list installed | grep mariadb mariadb-connector-c.x86_64 3.2.6-1.el9_0 @appstream mariadb-connector-odbc.x86_64 3.1.12-3.el9 @appstream 3. check the alias of the ODBC driver and search for the following section: less /etc/odbcinst.ini [MariaDB] Description=ODBC for MariaDB Driver=/usr/lib/libmaodbc.so Driver64=/usr/lib64/libmaodbc.so FileUsage=1 verify if such file is present ls -la /usr/lib64 | grep -I libmaod* -rwxr-xr-x. 1 root root 326688 May 25 2022 libmaodbc.so 4. modify the "StartupConfiguration.ini" - replace the "MySQL ODBC 8.3 Unicode Driver" with "MariaDB" so the final configuration file will look like follows: vi /etc/opt/eset/RemoteAdministrator/Server/StartupConfiguration.ini DatabaseType=MySqlOdbc DatabaseConnectionString=Driver=MariaDB;Server=127.0.0.1;Port=****;User=***;Password={****};CharSet=utf8;NO_LOCALE=1;NO_SSPS=1;Database=era_db; 5. start the PROTECT server service systemctl start eraserver Hi @Marcos, i tried to deploy again with this VM ( i snapshot this VM and backup database before) but it was not successful and appear the error : How to i can restore my server ?
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