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  2. @Marcos , I am pretty sure there is an issue with Eset regular module updating. Last Friday evening , I inadvertently signed off my PC instead of shutting it down. As expected, Win 10 scheduled task fired off at 2 AM that woke up the PC to perform Win Updates. Shortly thereafter, Eset also downloaded a full module update as confirmed by corresponding Eset Event log entry. This is the first one received since upgrading to ver. 12.2.23 on 7/18. Also a bit strange this full module update occurred when I was not logged onto the PC. The ver. number for Cleaner module was still 1195. This morning I switched to pre-release updating and finally the Cleaner module was updated to ver. 1199 per below screen shot. Also a few other modules were updated that don't appear to be pre-release vers.; i.e. no "P" suffix appended to the end of the module number.
  3. Today
  4. Please provide a complete dump of ekrn from a crash. To do that, under Tools -> Diagnostics, select to generate full application dumps and then reproduce the crash.
  5. If you'd been waiting for several work days without a response, please contact the seller from whom your purchased your license and whom you were supposed to contact for support. For contact information, please visit https://www.eset.com/in/about/contact/.
  6. hxxp://nord-vpn.club/ * Edited to show correct reference link. Ref.: https://www.bleepingcomputer.com/news/security/hackers-use-fake-nordvpn-website-to-deliver-banking-trojan/
  7. In case it is not tomcat installed by our installer (which is not as currently released versions were distributed with tomcat7), I would recommend to check tomcat configuration file and double check there is actually enabled connector on port 4443, i.e. thee should be something like this in server.xml file: <Connector ... port="443" ... SSLEnabled="true" scheme="https" secure="true" ... keystoreFile="C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\tomcat.keystore" keystorePass="..." keyAlias="tomcat"/> In case so, most common issue with startup of this connector is problem with TLS certificate. It should be visible from logs, but not sure which one - in case it won't be, check presence of certificate file.
  8. theoretically ESET should have update/livegrid servers in the "wall". So I guess this is more of a routing logic issue within the product. Previously users there try to modify host to force redirect the update server to the local ones. However I believe this had better be eventually fixed by ESET...
  9. Thank you for your fast reply. The firewal is fully unactivated on the machine. On local machine (on which ESET is installed), localhost works, address ip does not On remote machine that can reach the ESET machine (ping ok), the address ip does not work. It whows a timeout error like on the local machine. It is a fresh installation. (All options except the proxy)
  10. What firewall is used on the server? What operating system is installed on it? Do you have ESET File Security installed there? If you open https://192.168.1.1/era/webconsole/ on another machine from which you can ping 192.168.1.1, do you get a connection timeout error?
  11. Hello all, I'm new with this product and have installed and begun the exploration of its functionnalities. It looks very interesting. I however bumped in a strange problem that I cannot solve. I can access the ESMC when I use the following URL : https://localhost/era I can not access the ESMC if I change localhost to the IP address of the server. (Let us assume the server is 192.168.1.1, the url with localhost works with the one with 192.168.1.1 does not, even if it is launched locally). Nothing seems to respond. The firewall is unactivated I have read threads and documentations but haven't found the solution so far. I have made some test changes in the server.xml ( added address=0.0.0.0, etc.) Anyone have an idea about it ?
  12. Thanks MartinK for your reply. Yes, that is the problem: there is nothing listening at port 443 ! No IIS is installed. For Tomcat, as i had the problem with Tomcat7, i have installed Tomcat9. This is the one that is responing at localhost:8080. If i look at Tomcat catalina log, no errors (sample below): 19-Aug-2019 16:14:39.300 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.292] V1 [] <INFO> ERA Web Server starting... 19-Aug-2019 16:14:39.301 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.301] V1 [] <INFO> ERA Web Server Version: 7.0.429.0 19-Aug-2019 16:14:39.303 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.303] V1 [] <DEBUG> ERA Web Server starting... 19-Aug-2019 16:14:39.303 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.303] V1 [] <DEBUG> ERA Web Server Version:7.0.429.0 19-Aug-2019 16:14:39.338 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.338] V2 [] <INFO> Loaded config value: remote_address_source=connection 19-Aug-2019 16:14:39.338 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.338] V2 [] <INFO> Loaded config value: HSTS_enable=no value loaded 19-Aug-2019 16:14:39.370 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.370] V1 [] <INFO> ERA Web Server has started. 19-Aug-2019 16:14:39.370 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.370] V1 [] <DEBUG> contextInitialized 19-Aug-2019 16:14:39.406 INFOS [main] org.apache.catalina.startup.HostConfig.deployWAR Le déploiement de l'archive de l'application web [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\era.war] s'est terminé en [7 237] ms 19-Aug-2019 16:14:39.407 INFOS [main] org.apache.catalina.startup.HostConfig.deployDirectory Déploiement du répertoire d'application web [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\docs] 19-Aug-2019 16:14:39.443 INFOS [main] org.apache.catalina.startup.HostConfig.deployDirectory Le déploiement du répertoire [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\docs] de l'application web s'est terminé en [36] ms 19-Aug-2019 16:14:39.444 INFOS [main] org.apache.catalina.startup.HostConfig.deployDirectory Déploiement du répertoire d'application web [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\manager] 19-Aug-2019 16:14:39.505 INFOS [main] org.apache.catalina.startup.HostConfig.deployDirectory Le déploiement du répertoire [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\manager] de l'application web s'est terminé en [60] ms 19-Aug-2019 16:14:39.505 INFOS [main] org.apache.catalina.startup.HostConfig.deployDirectory Déploiement du répertoire d'application web [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\ROOT] 19-Aug-2019 16:14:39.537 INFOS [main] org.apache.catalina.startup.HostConfig.deployDirectory Le déploiement du répertoire [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\ROOT] de l'application web s'est terminé en [32] ms 19-Aug-2019 16:14:39.542 INFOS [main] org.apache.coyote.AbstractProtocol.start Démarrage du gestionnaire de protocole ["http-nio-8080"] 19-Aug-2019 16:14:39.558 INFOS [main] org.apache.coyote.AbstractProtocol.start Démarrage du gestionnaire de protocole ["ajp-nio-8009"] 19-Aug-2019 16:14:39.564 INFOS [main] org.apache.catalina.startup.Catalina.start Le démarrage du serveur a pris [7 527] millisecondes But still nothing at 443 ... To compare, i have another customer with Eset and effectively Tomcat is listening in 443 .. Any other ideas ? Best regards
  13. Please provide a dump from such crash. Most likely it was caused by something else than ESET. Also in the case above we confirmed it was caused by a Conexant HDAudio Driver. By the way, you wrote that you were having BSOD several times a day when you have a different AV installed and that you were afraid of installing ESET because it could cause BSOD. I'm confused by this statement.
  14. As you probably found out, ESMC 7.0 does not support MySQL 8.0 nor latest ODBC drivers, so only possibility for now is to stick with supported versions as listed in documentation.
  15. An absolutely fascinating article: https://krebsonsecurity.com/2019/08/the-rise-of-bulletproof-residential-networks/
  16. I'm also having random BSOD's, sometimes 3 to 4 times a day. Strangely never while I'm busy playing games or working on the PC, it always happens when I leave the PC on. I had major OS files corruption and formatted 3 times in two weeks, eventually I formatted, upgraded to the latest windows build, and only installed the minimum amount of software. So far I've installed almost all of my usual software incl Steam, Origin and Battle.Net and haven't had a BSOD yet (been 3 weeks now). I'm currently using Avast Free. I'm very hesitant to install ESET again since I suspect ESET is causing it. With my last BSOD I had to uninstall ESET from save mode as it caused Windows to go into a repair loop and would not start normally. My crash dumps would also get deleted even though I set it to not delete.
  17. Greetings, I did make a technical query to the technical support but sorry to say got no reply. I have anyways figured out what went wrong, its the latest build of windows 10 insider preview which was causing issues with Eset which i have now sorted by formatting the hard drive and re-installing windows without the insider preview for now.
  18. This might also be related to "Great Firewall" activity: https://en.wikipedia.org/wiki/Great_Firewall
  19. Hopefully the laptop you are referring to is a work issued and supported device. The quickest way to infect a corp. network is to allow employee personal devices to connect to it. Also make sure that what you are doing is allowed under your employer's IT policies.
  20. Since you're downloading a file via http, disconnect means to terminate the connection to prevent the file from being downloaded and saved to a disk.
  21. Just tested ESET against Eicar. The Pop-Up warning says , on reputation, "Discovered 5 days ago" And as options: Block access? But the possible buttons are : Disconnect and Ignore So, how come is "Discovered 5 days ago" and if I am asked "Block" why the option is "Disconnect" and not "Block" or "Ignore"
  22. Nevermind, fell back to older MySQL and ODBC and installed fine.
  23. Please provide a full dump of ekrn.exe. Under tools -> diagnostics, select to generate full dumps and click OK. Then in the same window click Generate (dump) when ekrn consumes a lot of memory. Finally collect logs with ESET Log Collector and upload the generated archive here.
  24. Hi for some reason I'm having high ram usage when using eset and I'm unsure as to what's causing it. I've uninstalled and reinstalled eset. I've even tried switching to the pre-release version. Nothing works. Pausing protection also does not lower ram usage. I've attached my logs eis_logs.zip
  25. It worked, thank you! I checked the log files and the error was "failed to process HTTP request" -> it was file extension blocking in our server vlan, so .exe files were blocked.
  26. Hi thanks for the wonderful explanation. I found my external device DHCP IP and placed that into ESET existing 'trusted Zone' and logged in no worries I only need access within the office, so this is perfect, I can now get rid of all remote software I have . Many thanks for that. It is like breathe of fresh air
  27. @eset_user Just to double check - you want us to prevent / block phone from being switched off by a power button? Also, protect such action by a pin code? Correct?
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