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Yes, I have the outbound firewall rule on the server but from the traffic capture I can't see any traffic going to my syslog server at all. Server is Microsoft Windows Server 2012 R2
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Do you happen to have the outbound firewall rule on your server created? (Ditto with the inbound rule for your syslog server, which I'll assume you have).
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Hi Eset, We currently have Eset Security management Center v7.0.553.0, configured to send the logs the a syslog server. I've captured the traffic from the server and I can't see any outbound traffic going to my log server. A special rule to allow the traffic is configured in the Firewall. Any ideas? Thanks, Camilo
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ESMC 7 - Failed to synchronize package repository
rockshox replied to rockshox's topic in Remote Management
Marcos - I sent you a PM. I also changed the repository per the KB to use the USA repository. I push the Endpoint client to a client on a slow 3mb connection and it succeeded on the first attempt this time. However I then tried to push the Endpoint client to a workstation on a 20mb connection and it's failed multiple times in a row. -
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If you are continually getting an authorization error while creating the mirror, generate a pcap file during the download using Wireshark. I'd suggest contacting customer care and providing them with the pcap log, the offline license file that you used as well as with the command line parameters that you ran the mirror tool with.
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To my best knowledge, the vulnerabilities in recent versions of Apache HTTP Proxy do not concern ESET's implementation of the proxy since the vulnerable features, such as HTTP/2 support are not enabled. If there was a known vulnerability, we would issue an urgent hotfix. If you are concerned of a specific vulnerability, let us know and we can inquire developers about it.
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ESMC 7 - Failed to synchronize package repository
Marcos replied to rockshox's topic in Remote Management
Since you are from the US, try setting your local US repository manually as per https://support.eset.com/kb6749/. Also please drop me a personal message with your public IP so that we can check in server logs if redirection to your local repo failed or what the problem was. -
@MichalJ Thanks for the reply. Behavior is counter-intuitive; the client shows red exclamation indicating a security risk, but console shows green check indicating good status. I would not want to see a green/good status if security risks are present and unresloved. The splash-screen appears at every reboot. Regarding Protection Status, tray icon and gui status looks like this: Protection Status policy looks like this: Issue reproduces intermittently. Client was working properly and I just rebooted to verify splash-screen is still appearing on reboot. Client came up with the error. Reboots in the past have resolved the error, but it recurs randomly on subsequent reboots.
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Hello - We are trying to push out Endpoint clients to our workstations that are on slower links. We have several sites that have 20mb (Fiber) and 3mb (Bonded T1) connections. We constantly get "Failed to synchronize package repository. See trace message for more details.". Looking at the trace log we see "GetFile: Error reading HTTP response data (0x4e33)". There is nothing wrong with these connections, they are just slower. We have pushed out ESET Endpoint 5 for years to these locations and also push WSUS and other updates routinely. We can push the ESET Agent with no problem, but the moment I try to push Endpoint I get the errors. I found if I try over and over one of the attempts will finally go through, but that is just not practical. I tried clearing the Apache Proxy cache but that didn't seem to help. Anyone have an ideas?
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Do you have the latest version of Endpoint Antivirus 6.7.500 installed?
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I need to patch our ESMC to version 2.4.35 due to some vulnerabilities. Support has only provided me 2.4.33. Do we have an ETA otherwise when 2.4.35 will be released?
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the offline license generated for MirrorTools is for "ESET Endpoint Security for Windows" and i have generated the same kind of offline license for the other computer to activate it after installation
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I have one computer connected to the internet and i have used MirrorTools to download updates in a folder shared on local network. The offline computer can download the update but i have an error with the license at the end of the download, it say to me, authorization failed check if your license is valid. I have generated an offline license for the mirror et and i have used it in MirrorTools parameters -> --offlineLicenseFilename C:\mirror\mirror-esetendpointsecurityforwindows-0.lf maybe its not the good thing to do ? maybe it is trying to install some modules there is not in my license, i dont know. Some computers will not be on the local network, i think i can download updates on a removable medium and install it manually as you said before.
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We have several Macs with ESET on it and some of them give the following error since a couple of days. We tried uninstalling and reinstalling ESET but it doesn't help. What can we do?
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Cant shutdown Eset32 and close program
Rami replied to eset_new1's topic in ESET Internet Security & ESET Smart Security Premium
Are you trying to use ESET as on-demand scanner only without the real time scanning feature? But why you are doing that? , ESET is already light even with the real-time scanning. -
Cant shutdown Eset32 and close program
Marcos replied to eset_new1's topic in ESET Internet Security & ESET Smart Security Premium
Not sure what you mean by closing the program. If you mean terminating services, there's no sense in allowing that, at least not easily without disabling self-defense first. Self-defense is an important feature of any security product, otherwise malware could easily disable AV protection before doing harm. This typically happens when attackers remote in via RDP, kill AV and only then run ransomware to encrypt files and extort money from the victim. -
Cant shutdown Eset32 and close program
eset_new1 posted a topic in ESET Internet Security & ESET Smart Security Premium
I install Eset32 and it looks simple with good performance but there are no possibilities to close the program? What's the ? I deleted it immediately. You can only disable protection but not close that program? Sorry i will never payed for that . Best Regards -
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Can't send emails with links in signature
Elisabetta M. replied to Elisabetta M.'s topic in ESET NOD32 Antivirus
Behaviour is very strange. In one of the clients I solved disabling integration. In another one there is no way to make it working. No popup appears. Now I'm trying to uninstall nod32. -
Do you have a computer that is connected to the Internet and will create a mirror?
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Can't send emails with links in signature
Marcos replied to Elisabetta M.'s topic in ESET NOD32 Antivirus
Does temporarily disabling integration with WLM or scanning of outgoing email make a difference? Are you getting a pop-up alert when sending email with links in the signature? -
Hello. I have some clients with windows live mail. Starting from yesterday, we can't send emails and progarm stay still with cursor rotating, then I have to force and close it. After testing everything possible, I discovered it was caused by signature. There are images, but every image is linked to our website and socials. After that I understood that was nod32 fault ( version 11.2.42.0 running on windows 7 pro). Please help.
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Hello, On v7 we don't use default OpenSSL verification, but eset custom one. This depends on a directory (OpenSSL CAPath) and certificates stored in it. We are aware we don't support some "styles" of how trusted certificates are stored. (AFAIK bundles) Please check OpenSSL default CAPath in account MDM is run. If that matches system wide configuration (where s_client verified ok), then root CAs are most likely stored in an unsupported way. You should be able to workaround this by adding entrust root CAs as PEM encoded files (our verification implementation enumerates all files and folders and attempts to read them) into OpenSSL CAPath directory. HTH
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failed to send wake-up call: eset push notification service not available.
Marcos replied to Orascu Vlad's topic in ESET Endpoint Products
Are both the ESMC server and clients able to reach epns.eset.com on port 8883 as per https://support.eset.com/kb332/? -
Hi all, parental control portal will be under maintenance today from 12:00 to 13:00CET. During the maintenance window, the portal may not be accessible for short periods. Thanks for understanding...
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failed to send wake-up call: eset push notification service not available.
Orascu Vlad posted a topic in ESET Endpoint Products
Hello, When I push a "send a wake up call "failed to send wake-up call: eset push notification service not available." I am not using any proxy and the Eset Endpoint and agent are updated. How can I fix this? Thank you
