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  3. Sumo doesn't actually update anything but tells users if updates are available. It is user populated so only knows when a new version is available when some of its users have it installed and detected by Sumo. I believe it has to be seen used by a few users before it flags. It is a handy program but can be problematic. It is bad for hardware specific things such as printers because it will say a new version is available but it might be only available for specific printers such as newer ones.
  4. Yesterday
  5. well noted... Thanks for your support.
  6. Diagnostic logging verbosity is intended only for troubleshooting issues and to be used only for a short period of time. Since it logs a lot, diagnostic logging has adverse effect on performance and logs may grow to gigabytes quite quickly. We recommend switching back to informative verbosity and deleting C:\ProgramData\ESET\ESET Security\Logs\*.dat in safe mode, if too big.
  7. Hello. The situation is next: the log was configured to display all the items that were scanned. That is, the journal displayed all the elements of the sites that I visited, absolutely everything. "Minimum Logging Verbosity" is set to "Diagnostics" in my settings. Log filtering is disabled. But after reinstalling the browser, all the elements in the log stopped showing. Items that fall under the category of "diagnostics" are no longer displayed. Other items, such as dangerous or blocked, that fall into the categories above the "diagnostics" category, are displayed. So tell me, is this a bug or not? And if this is a bug, then how to return the display of all elements? Thanks in advance for the answers.
  8. I've reported it to developers in a support ticket, we'll see what they will respond.
  9. Advanced ecmd commands should work with business security products. Some commands, such as pausing protection, are limited for use only from within the ESMC console.
  10. V13.2.14 is currently available only from the pre-release update channel (some users with regular updates might have received it as well). It's going to be officially released next week.
  11. For 6000 clients I would recommend using a dedicated server running the http proxy, especially if you would like to extend your license and take advantage of ESET Dynamic Threat Defense to substantially improve protection of your endpoints against ransomware and other malware.
  12. As some are saying that they've got this update even in reguler channel so is this version pre-release or the stable version? Also any installer download link available yet with changelog?
  13. Thanks for your response. My last question; Is it possible to have a high availability Apache Http Proxy in the ESMC environment to help reduce traffic to just one dedicated Apache Http Proxy with endpoints of over 6000 nodes? If there is a possibility, what are the requirements and configurations to get it done.
  14. You don't have to do anything else after purchasing a renewal since your license key stays same. Only the validity of your license will be extended on the backend. For the future I'd recommend considering upgrade to ESET Internet Security or ESET Smart Security Premium. The main reason is that ESET NOD32 Antivirus doesn't contain a firewall and network attack protection that can protect your machine from brute-force RDP and SMB attacks as well as from malicious communication exploiting vulnerabilities in network protocols. In the past the network attack protection module managed to protect our users from the infamous WannaCry which exploited EternalBlue developed by NSA that leaked at some point and was misused by adversaries for spreading malware.
  15. 1, Automatic program update will be supported. While the differential so-called uPCU update has been implemented in our security products for a long time, ESMC is not prepared for it 100% yet. It is one of our top priorities to have this in the next version of ESMC also with regard to Windows 10 21H1 update which will require Endpoint 7.3 or newer. 2, Sending a software install task to clients and getting Endpoint updated shouldn't take long as long as you use a http proxy to cache updates and installers. What could happen is that you didn't use an http proxy and you sent a software install task to many clients at once. Then agent on each client started to download installers which congested your Internet bandwidth. 3, Http proxy generally helps with caching update files and installers. It helps save traffic when you send a software install task, when clients download updates and will also help minimize the traffic when we will release a uPCU program updates in the future as well.
  16. I've used Eset Nod32 antivirus for at least 5 or 6 years. It's was "install & forget" because it does such a good job. I don't remember the nitty-gritty about each time I renewed. I have just had an auto renewal. The "Important ESET NOD32 Antivirus license information" email that I got today says "Thank you for choosing ESET", "Install and activate your product", as if I was a brand new customer. My current version ( was updated today. Surely, I don't have to actually install again? Do I?
  17. You stated in an earlier reply that this issue: does not occur when Eset is uninstalled. Reasons for this error are given here: https://www.wintips.org/how-to-fix-disk-event-51-an-error-detected-on-device-during-paging-operation/ Therefore, my best guess is there is some conflict with the SSD controller driver being used and Eset. Are you using the Win 10 Microsoft provided AHCI driver? If not, have you tried switching to it and observe if that stops the Event 51 error activity?
  18. OP here. I'm still having the issue, almost two months later. Nothings changed. I didn't replace my SSD and I'm glad I didn't. I have not experienced any other errors or performance issues with my SSD. And I have no reason to suspect my computer has been infected. However I would be happy to submit any logs if you want to investigate that angle. Unfortunately I no longer have the logs from when the issue first started happening, however the logs I submitted in my original ticket (#400433) may help. Please let me know what information may be needed.
  19. Once its available on Eset off-line download servers, release changes will be available. It usually take a while for the this to happen after the new release staggered update to existing installations occur.
  20. Hi, I'm getting the below message, can anyone please help? I am running on MacOS 10.15.5 (19F96) Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.2.3261.0/agent_macosx_x86_64.dmg': % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 0 0 0 0 0 0 0 0 --:--:-- 0:05:00 --:--:-- 0 curl: (52) Empty reply from server Failed to download installer file
  21. Are you stating that SUMO has the capability to update individual Eset components? If so, I would say this is a no-no. Eset updates itself in various ways and always using its internal components to do so. Using any other means is a sure recipe for getting either hacked or ending up with a corrupted Eset installation. In regards to ecmds.exe, the latest version of Eset, 13.2.14, now rolling to devices shows that ecmds.exe is now ver. As far as whether 32 bit or 64 bit Eset components are installed, that depends on what like Win OS version you are using.
  22. Is there a list of changes for this update?
  23. My system is Windows 10, Home Edition, 64-bits. I have ESET Internet Security, version, and I rely on SUMO to help me update my programs. According to SUMO, there is a new version of ESET Command Line Interface (64 bits), I believe it is version I have two questions, 1) Do I really need ESET Command Line Interface (64 bits)? And, 2) If I need it, where do I download it? As always I will appreciate all replies and I would thank you in advance. John
  24. Proton can be slow at times so i would recommend NordVPN now which is what i've moved to.
  25. We'd like to check logs from your machine but I assume that you have already reinstalled Windows and ESET. Normally it's not easy to get infected with ESET installed so we'd need to investigate what happened.
  26. I would recommend putting your machine behind a router to prevent attackers from probing brute-force attacks on your machine.
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