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FriggGuðrún

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About FriggGuðrún

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  1. If I issue a reboot command, it seems to take, maybe hours(?) before the PC will actually attempt to reboot. I'm sure that this is talked about in the documentation somewhere, the amount of time that it may take for a scheduled task to be implemented, but I'm not seeing it, maybe I'm overlooking something? Where can I find the guidelines for how long I ought to expect to wait for something done in the Cloud Administrator console to propagate to an endpoint? Is there a way to make this near real time?
  2. I'm trying to run the MSI package downloaded from the site and have the installer import the config XML file after install concludes. Uniless I'm missing something, it seems that there is one of two ways to get this done. The first route would be to use ADMINCFG =”path_to_xml_file" The documentation says the following: "During installation, parameters defined in the specified.xml files are applied to ESET security products. This parameter is not required for remote installation. Installation packages contain their own .xml configuration which is applied automatically." When I run this string: "C:\ESETConfigs\ees_nt64.msi" /qb! /CFG =”c:\ESETUpdate\Workstations.xml” The installer will not run at all. Instead, a window opens up called "Windows Installer" then I get a list of proper commands to use in the string. None of which are designed to allow me to designate the configuration I want to use. The second way is to use the ADMINCFG argument. When I run this string: "C:\ESETConfigs\ees_nt64.msi" /qb! ADMINCFG=”c:\ESETConfigs\Workstations.xml” The installer will run and I don't see any errors, but the config XML will not import, the config I get is the default "out of the box" configuration.
  3. Any idea on when this will be made available?
  4. OK - so sounds like it will be simply a transfer of the existing license number to the new portal?
  5. Will this operation incur fees? Will it just be done or will we have to ask?
  6. So will I be able to migrate the current business licenses into this new platform when it becomes available?
  7. Currently, I have about 25 licenses in our license manager, and I'm probably going to add more under our single license. I can't seem to figure out how to divide or organize computers into smaller groups of some kind. Is this possible at all? IE, perhaps I want Kiosk computers all organized together, then maybe I want admission computers under another group. Seems like this ought to be a simple thing, but I can't quite figure it out. Has anyone done this?
  8. I'm in the ERA, latest version, I think - I'm not sure how to find the installed version on the latest ERA. When I click the "?" icon, I'm taken to this page:hxxp://help.eset.com/era_admin/62/en-US/?client_tasks_enrollment_device.htm Anyway - I'm working on setting things up and in the mobile device connector, I have the option to select one and a red splat: This means that I have no Mobile Device Connectors selected, so I click on the select button and I have a page that shows no computers available for this: The machine running the ERA stuff is a Windows 10 machine. The firewall is turned off right now, and if I try to install the Mobile device connector (MDMCore_x64.msi) I'm greeted with the following message: Problem is that I am an administrator on this machine: So I cancel that error and I click on the next button in the setup wizard and I get a screen that one gets when something is already installed: So I'm missing something somewhere, but I can't seem to root out what that is. I think the connector was installed when I put the ERA console on here. So I'm not sure why the connector isn't showing up as an option.
  9. Thanks, all. Since ESET Support isn't open on the weekends, I decided to try my luck here. I'll probably try support on Wednesday when I'm back in the office.
  10. When I look at the log file, I can see find the entry noting that the file was sent, but I can't find information on what file was sent.
  11. I have a number of computers that are using an Electronic Medical Records (EMR) database that has a built in payment system. Both systems rely on SQL servers that are on two separate boxes in the enterprise. The EMR works just fine, we get data in and out on all computers with ESET's default settings without any problem. The payment system, however, is a different animal. To get everything rooted out for the payment system on the 4 computers that are running it, I put the firewall in learning mode. Three of the four computers are now allowing payment transactions without fail and it appears as if they're creating the rules that we need to make this system function. One computer, however, will not allow the payment system to operate: The error you see PowerPay generating will not appear if I disable ESET's firewall. As you can also see from the screenshot, the firewall is in Learning mode, so it shouldn't be blocking anything like this. Also, when I look at the logs for this computer, I don't see any blocked transactions: So I'm not sure what is happening here that this SQL connection is being cut off. Please advise.
  12. I received a notification from Endpoint Security that a file was sent to ESET. I see the log telling me this, I don't see what file was sent. How do I see what file was sent?
  13. That's not great that the software won't let me allow / disallow specific URLs within a domain, but I'll have to deal with that for the time being. Thanks.
  14. I have a situation where I need to white list just a few YouTube videos instead of all of Youtube. But when I put the entire URL in the "allow" list, it wipes everything after youtube.com/watch, so nothing works. I have to white list all of Youtube. So how do I allow only the videos I want through? PS, I do have all the sub URLs that are required for YouTube, so I can play videos, but right now, students can play all videos when I only want them using the one.
  15. Well, I tried this, but I don't think I got the XML correct, so it didn't work great. Ha! I'll try this again when I get a window. I think I have a better way to modify the XML
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