Cousin Vinny

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  1. Of the 5 hosts having the problem over here: I was able to deactivate two of them and create a new software activation client task that finished successfully. These two machines are now running properly and without error. The remaining three will not take product activation; the task does not indicate that it ever executed on these hosts, however they will disappear from "show running" on the task and also indicate in ELA that they are again licensed but the issue persists. I am unable to deactivate these machines via ELA (for some reason there is no checkbox next to their entries) however I was able to deactivate them through the ERA context menu. I then had to run the manual uninstaller in safe mode on each of these three hosts to remove the 6.6.2068. Executed a software install client task from ERA and while it took a while to complete (5min, 15min, 30min respectively for each of the three) it did successfully complete and activate the licenses on these hosts without any further issue. Push this update at your own peril. Large deployments will be a nightmare.
  2. Ok, so just got into the office morning after updating those 30 hosts. Of the 30, 5 of them are experiencing this problem.
  3. Something is pretty wacky with this update. Just deployed it to 30 machines via ERA as usual. Thee of them do not show a security product version number in ERA with the task completed. One of the installs has been hung for about an hour and one of them, after having been completed for around 30 minutes, is suddenly reporting that the task failed. edit: I just rebooted one of the machines that wasn't showing a security product version number in ERA. Seems to be running fine; doesn't show any functionality problems and now it shows the version in ERA. However - this host is now magically showing as 'running' in the software install task that had already completed. edit edit: Aaaaand right after I clicked Save and looked over, I see the failed status for this task has suddenly jumped from 1 to 5 hosts... well after the installs were all completed.
  4. Deactivating license via ELA and executing new product activation client task was able to solve the issue for my one problem host.
  5. Attempted to run a software activation client task and it never executes on the problem box. Odd behavior I did notice is that once the software install task status indicated completion on all hosts and I sent a reboot, after these machines came back up the task status reverted to show at least half of them still being in progress and never changing again after that.
  6. I performed the software update the same way I have since deploying v6 in 2015 - remotely via ERA.
  7. I just updated endpoint security from 6.6.2064 to 6.6.2068 on a few Windows 7 test machines via ERAv6 and one of them came back with the error in ERA stating "ESET LiveGridĀ® is not accessible". Checking the host, the ESET console was showing an error that the credentials were incorrect. I ran a second install thinking the first may have aborted prematurely and am now greeted with this error shown in the attached screenshot: "Modules update failed Your license file does not contain a Username or Password. You can update only from an update mirror." It only happened on one test machine and I am unable to uninstall or revert the product either via ERA or logged directly onto the box. I do not have physical access to reboot the thing in safe mode in order to run the manual uninstaller. Any solutions?