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NobelDwarf

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About NobelDwarf

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  1. We use the remote desktop software called Splashtop to connect to our machines but the client is getting blocked sometimes due to PUA Blacklist blocking the connection, which today the detections logs are being spammed by the blockage of the same domain. Should it be blocked since the software is genuine and used by others? URL is https://54-229-177-32.relay.splashtop.com IP is 54.229.177.32 Going by their documentation it uses wildcards for the subdomain so the numbers do not stay the same. Sorry if this isn't the correct way to report this issue, if it is can you tell me the correct way? Thanks
  2. Hi, I have a policy for all my devices to be used for Full Disk Encryption which is set to not allow end users to change passwords without the recovery code. I had it set to change the password setting to disable which I noticed today that end users are still able to change, doing a test by editing the policy to force disabled to see if users are still able to change it. With the policy having this set or forced it still allows the user to change the password. They are all running the latest version of 1.4.52.0 of the software and use all the same policies.
  3. Hi All, I have noticed a couple of my machines are now not reporting information back from the agent to the server. Some have been installed for a while and two are now one of them is a new machine, The one that has been installed for a while isn't reporting back its IP, and one I reinstall the agent on is not reporting any hardware info but it does with software install and is running the task. It also now doesn't show the encryption panel. On the other one, everything is there apart from what CPU it has. All three of these machines are not showing on reports now either where I have selected all none mobile devices which they did show before. All of them are reporting back the software list, are running tasks that are sent out to them and the status for the ESET agent comes back all green. Is there anything that not working on these that would cause this issue?
  4. Hi Marcos, Thanks for getting back to me so the only way is to white list the domains/emails in the global address list if need it not be marked as spam for everyone?
  5. Hi All, I am trying to add a group of IPs to the Excluded IP Address in "Web & Email" Protocol Filtering but when a email is received from that ip range it still gets auto moved to spam with tag [SPAM] added is there a way to whitelist the ip range so any emails sent from that ip is whitelisted.
  6. It seems to be showing all of the connections again.
  7. Just tried to login to the portal again and got the following message After closing and open it fixed the login issue.
  8. Hi Marcos, As you can see this is the last connected agents on my protect protal the machine I am writing from is on this list as well it showing all offline the time writing this is 28 September 2022 at 11:22 but the last connection was 13 hours ago. The status logs are all back green This is from the trace.log last couple of logs 2022-09-28 10:07:00 Error: CSystemConnectorModule [Thread 22a0]: CDeviceSnapshotWinLoaderUtils::ReadDiskDriveIDs: calling funtion=[CreateFile] for volume=[\\?\Volume{354ee884-3efe-11ed-9be2-c018037810da}] failed, error=[5] 2022-09-28 10:12:11 Error: CSystemConnectorModule [Thread 22a0]: CDeviceSnapshotWinLoaderUtils::ReadDiskDriveIDs: calling funtion=[CreateFile] for volume=[\\?\Volume{354ee884-3efe-11ed-9be2-c018037810da}] failed, error=[5] 2022-09-28 10:15:03 Error: CSystemConnectorModule [Thread 22a0]: CDeviceSnapshotWinLoaderUtils::ReadDiskDriveIDs: calling funtion=[CreateFile] for volume=[\\?\Volume{354ee884-3efe-11ed-9be2-c018037810da}] failed, error=[5] 2022-09-28 10:15:04 Warning: CReplicationModule [Thread 2290]: CLogMetadataTask: No detected log filter or realm change [Received message: status { authentication_status: TOKEN_VALID } log_filter { log_filters { log_type: 1 log_severities_index: 1 } log_filters { log_type: 4 log_severities_index: 1 } log_filters { log_type: 5 log_severities_index: 1 } log_filters { log_type: 6 log_severities_index: 1 } log_filters { log_type: 8 log_severities_index: 1 } log_filters { log_type: 9 log_severities_index: 1 } log_filters { log_type: 10 log_severities_index: 1 } log_filters { log_type: 13 log_severities_index: 0 } log_filters { log_type: 14 log_severities_index: 0 } log_filters { log_type: 15 log_severities_index: 0 } log_filters { log_type: 18 log_severities_index: 1 } log_filters { log_type: 19 log_severities_index: 1 } log_filters { log_type: 20 log_severities_index: 1 } log_filters { log_type: 21 log_severities_index: 1 } log_filters { log_type: 25 log_severities_index: 1 } log_filters { log_type: 26 log_severities_index: 1 } log_filters { log_type: 27 log_severities_index: 1 } log_filters { log_type: 28 log_severities_index: 1 } log_filters { log_type: 40 log_severities_index: 1 } log_filters { log_type: 43 log_severities_index: 1 } log_filters { log_type: 44 log_severities_index: 1 } log_filters { log_type: 45 log_severities_index: 1 } log_filters { log_type: 47 log_severities_index: 1 } log_filters { log_type: 88 log_severities_index: 1 } log_filters { log_type: 93 log_severities_index: 1 } log_filters { log_type: 94 log_severities_index: 1 } log_filters { log_type: 95 log_severities_index: 1 } log_filters { log_type: 97 log_severities_index: 1 } log_filters { log_type: 99 log_severities_index: 1 } log_filters { log_type: 101 log_severities_index: 1 } log_filters { log_type: 102 log_severities_index: 2 } log_filters { log_type: 104 log_severities_index: 1 } log_filters { log_type: 105 log_severities_index: 1 } log_filters { log_type: 106 log_severities_index: 1 } log_filters { log_type: 112 log_severities_index: 1 } log_filters { log_type: 114 log_severities_index: 1 } log_filters { log_type: 115 log_severities_index: 1 } log_filters { log_type: 116 log_severities_index: 1 } log_filters { log_type: 122 log_severities_index: 1 } log_filters { log_type: 126 log_severities_index: 1 } log_filters { log_type: 127 log_severities_index: 1 } log_filters { log_type: 128 log_severities_index: 1 } log_filters { log_type: 129 log_severities_index: 1 } log_filters { log_type: 130 log_severities_index: 1 } log_filters { log_type: 138 log_severities_index: 1 } log_filters { log_type: 139 log_severities_index: 1 } log_filters { log_type: 142 log_severities_index: 1 } log_filters { log_type: 143 log_severities_index: 1 } log_filters { log_type: 148 log_severities_index: 1 } log_filters { log_type: 152 log_severities_index: 1 } log_filters { log_type: 155 log_severities_index: 1 } log_filters { log_type: 157 log_severities_index: 1 } log_filters { log_type: 162 log_severities_index: 1 } log_filters { log_type: 166 log_severities_index: 1 } log_filters { log_type: 167 log_severities_index: 1 } log_filters { log_type: 169 log_severities_index: 1 } log_filters { log_type: 171 log_severities_index: 1 } log_filters { log_type: 172 log_severities_index: 1 } log_filters { log_type: 173 log_severities_index: 1 } log_filters { log_type: 174 log_severities_index: 1 } log_filters { log_type: 175 log_severities_index: 1 } log_filters { log_type: 176 log_severities_index: 1 } log_filters { log_type: 177 log_severities_index: 1 } log_filters { log_type: 178 log_severities_index: 1 } log_filters { log_type: 179 log_severities_index: 1 } log_filters { log_type: 180 log_severities_index: 1 } log_filters { log_type: 181 log_severities_index: 1 } log_filters { log_type: 182 log_severities_index: 1 } log_filters { log_type: 183 log_severities_index: 1 } log_filters { log_type: 184 log_severities_index: 1 } log_filters { log_type: 185 log_severities_index: 1 } log_filters { log_type: 186 log_severities_index: 1 } log_filters { log_type: 206 log_severities_index: 1 } log_filters { log_type: 212 log_severities_index: 1 } log_filters { log_type: 213 log_severities_index: 1 } log_filters { log_type: 215 log_severities_index: 1 } log_filters { log_type: 216 log_severities_index: 1 } log_filters { log_type: 220 log_severities_index: 1 } log_filters { log_type: 222 log_severities_index: 1 } log_filters { log_type: 226 log_severities_index: 1 } log_filters { log_type: 231 log_severities_index: 1 } log_filters { log_type: 242 log_severities_index: 1 } log_filters { log_type: 244 log_severities_index: 1 } log_filters { log_type: 248 log_severities_index: 1 } log_filters { log_type: 251 log_severities_index: 1 } log_filters { log_type: 253 log_severities_index: 1 } log_severities { log_severities_important: 1 log_severities_important: 2 log_severities_important: 3 log_severities_important: 4 log_severities_important: 5 log_severities_important: 6 } log_severities { log_severities_important: 4 log_severities_important: 5 log_severities_important: 6 log_severities_not_important: 1 log_severities_not_important: 2 log_severities_not_important: 3 } log_severities { log_severities_important: 4 log_severities_important: 5 log_severities_important: 6 log_severities_not_important: 3 } realm_uuid { uuid: "242fcc37-1fc5-4115-bee6-02416b5d1863" } }] 2022-09-28 10:15:04 Warning: CReplicationModule [Thread 2290]: CLogMetadataTask: Current filter status: Present: "logFilterSource":{"log_filters":[{"log_type":1,"log_severities_index":1},{"log_type":4,"log_severities_index":1},{"log_type":5,"log_severities_index":1},{"log_type":6,"log_severities_index":1},{"log_type":8,"log_severities_index":1},{"log_type":9,"log_severities_index":1},{"log_type":10,"log_severities_index":1},{"log_type":13,"log_severities_index":0},{"log_type":14,"log_severities_index":0},{"log_type":15,"log_severities_index":0},{"log_type":18,"log_severities_index":1},{"log_type":19,"log_severities_index":1},{"log_type":20,"log_severities_index":1},{"log_type":21,"log_severities_index":1},{"log_type":25,"log_severities_index":1},{"log_type":26,"log_severities_index":1},{"log_type":27,"log_severities_index":1},{"log_type":28,"log_severities_index":1},{"log_type":40,"log_severities_index":1},{"log_type":43,"log_severities_index":1},{"log_type":44,"log_severities_index":1},{"log_type":45,"log_severities_index":1},{"log_type":47,"log_severities_index":1},{"log_type":88,"log_severities_index":1},{"log_type":93,"log_severities_index":1},{"log_type":94,"log_severities_index":1},{"log_type":95,"log_severities_index":1},{"log_type":97,"log_severities_index":1},{"log_type":99,"log_severities_index":1},{"log_type":101,"log_severities_index":1},{"log_type":102,"log_severities_index":2},{"log_type":104,"log_severities_index":1},{"log_type":105,"log_severities_index":1},{"log_type":106,"log_severities_index":1},{"log_type":112,"log_severities_index":1},{"log_type":114,"log_severities_index":1},{"log_type":115,"log_severities_index":1},{"log_type":116,"log_severities_index":1},{"log_type":122,"log_severities_index":1},{"log_type":126,"log_severities_index":1},{"log_type":127,"log_severities_index":1},{"log_type":128,"log_severities_index":1},{"log_type":129,"log_severities_index":1},{"log_type":130,"log_severities_index":1},{"log_type":138,"log_severities_index":1},{"log_type":139,"log_severities_index":1},{"log_type":142,"log_severities_index":1},{"log_type":143,"log_severities_index":1},{"log_type":148,"log_severities_index":1},{"log_type":152,"log_severities_index":1},{"log_type":155,"log_severities_index":1},{"log_type":157,"log_severities_index":1},{"log_type":162,"log_severities_index":1},{"log_type":166,"log_severities_index":1},{"log_type":167,"log_severities_index":1},{"log_type":169,"log_severities_index":1},{"log_type":171,"log_severities_index":1},{"log_type":172,"log_severities_index":1},{"log_type":173,"log_severities_index":1},{"log_type":174,"log_severities_index":1},{"log_type":175,"log_severities_index":1},{"log_type":176,"log_severities_index":1},{"log_type":177,"log_severities_index":1},{"log_type":178,"log_severities_index":1},{"log_type":179,"log_severities_index":1},{"log_type":180,"log_severities_index":1},{"log_type":181,"log_severities_index":1},{"log_type":182,"log_severities_index":1},{"log_type":183,"log_severities_index":1},{"log_type":184,"log_severities_index":1},{"log_type":185,"log_severities_index":1},{"log_type":186,"log_severities_index":1},{"log_type":206,"log_severities_index":1},{"log_type":212,"log_severities_index":1},{"log_type":213,"log_severities_index":1},{"log_type":215,"log_severities_index":1},{"log_type":216,"log_severities_index":1},{"log_type":220,"log_severities_index":1},{"log_type":222,"log_severities_index":1},{"log_type":226,"log_severities_index":1},{"log_type":231,"log_severities_index":1},{"log_type":242,"log_severities_index":1},{"log_type":244,"log_severities_index":1},{"log_type":248,"log_severities_index":1}],"log_severities":[{"log_severities_important":[1,2,3,4,5,6]},{"log_severities_important":[4,5,6],"log_severities_not_important":[1,2,3]},{"log_severities_important":[4,5,6],"log_severities_not_important":[3]}],"realm_uuid":{"uuid":"242fcc37-1fc5-4115-bee6-02416b5d1863"}},"logFilterData":"242fcc37-1fc5-4115-bee6-02416b5d1863" 2022-09-28 10:17:11 Error: CSystemConnectorModule [Thread 22a0]: CDeviceSnapshotWinLoaderUtils::ReadDiskDriveIDs: calling funtion=[CreateFile] for volume=[\\?\Volume{354ee884-3efe-11ed-9be2-c018037810da}] failed, error=[5] 2022-09-28 10:22:21 Error: CSystemConnectorModule [Thread 22a0]: CDeviceSnapshotWinLoaderUtils::ReadDiskDriveIDs: calling funtion=[CreateFile] for volume=[\\?\Volume{354ee884-3efe-11ed-9be2-c018037810da}] failed, error=[5]
  9. Hi, Is there any issue with the services at the minute as all my client which have different internet and based in different location all the last connected status was over 11 hours ago. They are always machines that stay online 24/7. I can send task and if I sync on the local machine it will receive the task but the console doesn't I have notice it is going very slow on some areas such as Client Tasks and Installed Application. It shows the following error on the console "Failed to load computer's data: Network call timeout"
  10. This happens all the time with me with laptops that have secure boot enable bitlocker encryption the drive int he background but doesnt full turn it on. Once I have turn it on, save the key then remove the encryption it fixes the issue and you can use ESET Encryption.
  11. It has seem to come back online just a bit slower.
  12. HI All, When trying to login I am getting the following message on the EU02 URL, is there any issue going on at the minute?
  13. Hi Marcos, I would used that feature but the groups are static as we place them in groups on where they are located in our different buildings so they are all static groups. I haven't found a way to make that dynamic.
  14. Hi All, I currently have tasks set for when a new device is joined a group on ESET Protect Cloud, I have it set so the trigger will run as soon as possible with a long expiration date so it wouldn't run out but now it doesn't allow it as it has to be within the 6 months time frame. Is there anywhere to override this or do I need to update all my tasks every 6 months now?
  15. Hi I currently have a laptop encrypted with Full Disk Encryption pushed out by the ESET Protect Cloud portal but when I try to use a recovery password there is currently 3 passwords and workstation ID but there is only one laptop. Is there anyway to remove the two that doesn't go with this laptop?
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