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Kstainton last won the day on June 17

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  1. Hi @secured2k, Here is a KB with some more technical details about what the tool is doing: https://support.eset.com/en/kb7394-technical-details-regarding-eset-endpoint-encryption-and-windows-feature-updates it also explains how you can do this via the WSUS method, providing the relevant Microsoft articles required to do this. The problem is that the driver is not available in the Windows installation image. Windows Feature updates contain a .wim image which uses windows RE (Recovery Environment). During the update the system boots to this image to perform the upgrade of the OS. This environment does not automatically use any extra drivers. What we do to perform the upgrade is use a feature of the setup to “reflect” the drivers through to the installation image: Setup.exe command line switches - This is how the ESET Endpoint Encryption Windows Feature Updater Utility does it SetupConfig.ini - This is supported by Windows Update or WSUS
  2. Hi @secured2k, Thank you for getting in touch, here is the KB that you requested regarding the ESET Windows Updater Utility: https://support.eset.com/en/kb7148-manually-install-windows-10-feature-updates-on-a-full-disk-encrypted-fde-system The error you are running into is due to the disk not being accessible during the update as it is Encrypted and Windows has not been told to use the Encryption Drivers in order to access the disk, this utility solves that problem by passing the required switches to allow Windows to use the Encryption Drivers and thus be able to access the disk. Thanks, Kieran
  3. Hi All, I work in the team testing EEE/EFDE's compatibility with Windows 11 and may I just add that although we have not come across any major issues whilst upgrading and testing Encrypted Workstations that everyone take precautionary steps while updating to Windows 11. The last thing we want is any of you to run into issues we have been unable to predict because some systems could behave differently to the ones we have tested, and although we have tested a wide variety I would rather everyone take these precautions where possible to protect their data. This could be by taking backups of all important data from systems before doing the update and if having to update a large amount of systems, starting with a few beforehand then move on to doing more. Thank you, Kieran
  4. Hi @tmuster2k, Yes when we have more information an announcement will be put onto the ESET Knowledgebase. Thank you, Kieran
  5. Hi @tmuster2k, We will be looking to make a full announcement as to what affect if any Windows 11 will have on EFDE And EEE customers as soon as we possibly can in order to clear this up. Thank you. Kieran Stainton
  6. Hi @Saifuddinit, Can you submit a ticket via your local ESET Support Center (https://www.eset.com/me/about/contact/) and acquire the following logs for us please it will provide us some more information about the error: https://support.eset.com/en/kb7123-eset-endpoint-encryption-diagnostics-utility Thank you, Kieran
  7. Hi David, If you are able to check for me that would be lovely, it will allow us to see if there is anything we can do to work out why the communication broke down I would advise you to get in touch with your local ESET Support Centre here: https://www.eset.com/pl/support/contact-support Thank you, Kieran
  8. Hi @datarecovery, I am sorry to hear that your Local Support Centre wasn't able to assist you, may I ask who it was that you got in contact with in an attempt to resolve this issue, was it your Local ESET Supplier or Distributor? I would like to get in contact with them, so may you provide me their details. I'm afraid I cannot assist you with this issue on the forum as issues like this can be quite complex and I would likely need logs and more information from you in order to provide you with the correct resolution for your issue. Thank you, Kieran
  9. Hi @Saifuddinit, Unfortunately we won't be able to assist you here as this issue will need a deeper investigation that we cannot provide on the Forum, would you mind collecting the following logs: https://www.eset.com/int/support/log-collector/ from the machine and getting in touch with your local ESET Support Office: https://www.eset.com/me/about/contact/ Thank you, Kieran
  10. Hi @tmuster2k, Would you be able to get in touch with your local ESET Support Centre via the following link: https://www.eset.com/us/about/contact/, unfortunately it looks like something has preventing the Recovery Data from being accessible via the ESET Protect Cloud and we will need someone from the ESET Protect Cloud team to investigate this issue for you and see if they are able to find it on your behalf. Thank you, Kieran
  11. Hi @Simon Simon, Unfortunately, this is a known issue with Adobe Acrobat Reader DC itself as it elevates itself under the System User Account. This prevents the Encryption Key required to decrypt the PDF file when accessing it being available to Adobe Acrobat Reader DC and therefore it will be denied access. Here is some more context to the issue that occurs with Adobe not having access to the Encryption Keys: https://support.eset.com/en/kb7942-windows-user-context-and-encryption#users - Windows User context and Encryption The only workaround that I can suggest for this, is that you copy the PDF file outside of the Encrypted Folder/Encrypted USB, Edit the PDF file and then copy it back into the Encrypted Folder/Encrypted USB.
  12. I am glad you managed to resolve the issue However, I am afraid I can't provide any definitive answers about what could have caused this now it is resolved. As it would all be theoretical at this point, without logging etc. to assist beforehand.
  13. Hi @Mr.Gains, Thank you for getting in touch, may I suggest you contact your local ESET Support office via the following link: https://www.eset.com/us/about/contact/ as this will need investigating further, which I cannot provide over our forum due to the complexity behind some of these issues. When getting in touch with your local ESET Support office, could you provide the following logs from your machine: https://support.eset.com/en/kb7123-eset-endpoint-encryption-diagnostics-utility Thank you, Kieran
  14. Hi @Simon Simon, Apologies I must have missed the notification for this thread! I am very sorry. Yes individual files can only be Encrypted up to 3.99GB using EEE File Encryption. Thank you, Kieran
  15. Hi @Mauricio Osorio, When you FDE a Workstation it will be Encrypted for all of its users even if you add a new Windows user, however, based upon your message I feel you want to understand how to have a new user essentially take over the FDE'd device with the old user no longer being present or able to access the device. We actually have an article which should be able to help you move a FDE'd Workstation from an old user to a new user without having to decrypt it at all, please see here: http://support.deslock.com/KB287 - Moving a managed ESET Endpoint Encryption workstation to a new owner Thank you, Kieran
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