Jump to content

Kstainton

ESET Staff
  • Posts

    195
  • Joined

  • Last visited

  • Days Won

    5

Kstainton last won the day on March 5

Kstainton had the most liked content!

About Kstainton

  • Rank
    Newbie
    Newbie

Profile Information

  • Location
    U.K.

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. That would be appreciated, thank you @Protector
  2. My colleague did find this: https://blog.zensoftware.co.uk/Knowledgebase/backupassist-classic/error-exclusive-lock-on-the-efi-system-partition/ which leads onto our own KB here: https://support.eset.com/en/kb6121-windows-backup-failing-error-message are you by any chance just removing EFDE, or are you removing ESET Smart Security too, if you have it installed? It would be useful to have a copy of the exact error you are receiving if at all possible? Thank you.
  3. Backup Assist isn't software ESET provide. I am going to have a quick go at this on a system although it sounds like it is doing more than a simple File/Folder backup. Can I just confirm you are using EFDE? Also, I assume you are using "BackupAssist Classic"? However, I do find it strange that it cannot do anything with the EFI Partition, we only have files there and it is not an encrypted location. Thank you.
  4. Hi @Protector, Any traditional backup (File/Folder) should work with EFDE. Could you provide some more information on the error you are getting when attempting to create a backup? Ultimately depending on the issue, this may require a ticket to be submitted via https://www.eset.com/int/support/contact/ Thank you.
  5. Hi @Mromeroq, The Encryption Key is unique per EFDE Workstation. It is stored in an Encrypted location on the disk and is used to gain access to the workstation by using the users credentials to authenticate against. Thank you, Kieran
  6. Hi @NobelDwarf, Yes it sounds exactly the same in that case, and we are still currently researching this with MS to see what can be done in future. But for now, 'Secured Core' will have to be disabled to function with EFDE / EEE. Thank you, Kieran
  7. Hi @NobelDwarf, So when 'Secured Core' is disabled, does it function as expected? If so, then yes, it will be the same issue. Thank you.
  8. Once you decrypt this machine and re-encrypt it with the policy you have shown, it should be take on the policy you have shown and thus be using "Automatically generate new recovery password" as enabled. I haven't seen an issue before whereby it is set before FDE and not automatically regenerated unless it hasn't been able to communicate with the ESET Protect Console. Thank you.
  9. I suspect the policy applied to this machine didn't have the "Automatically generate new recovery password" set before FDE started (As this policy setting cannot be modified after FDE has started). Or it just hasn't been able to reach the EP Console to update the Recovery Password. Thank you.
  10. Hi @NobelDwarf, I am afraid with this being the case, your only option is to follow this Online Help page https://help.eset.com/efde/en-US/recovery_data.html in order to decrypt. Thank you.
  11. Hi @kelepe, Frustrating, sorry about that. May I ask you to do the following for me please: We need to up the logging to debug level and then acquire some logs for me so I can see if the Agent is communicating the Offline 'Activation' task and if it is erroring on the EFDE Client with higher debugging. To do this access the following path in the Registry: HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Full Disk Encryption\CurrentVersion\AIS\Logs\Loggers Change 'License' from "info" to "debug" Re-attempt the 'Activation' task using your Offline License and leave it time to process (EP Console should update if you it is sent or failed) and then acquire these logs: https://www.eset.com/int/support/log-collector/ Once you have these logs, can you submit a support case via the following: https://www.eset.com/int/support/contact/ as it seems this will need more attention by the Developers that I cannot provide over the forum I am afraid. Thank you, and sorry again.
  12. Hi @eornate, There isn't anything as it stands right now, but this is a good point and something I shall discuss with the team to see if we can do something about this by having a "Status" area for the EEE Server Proxy etc. Thank you, Kieran
  13. Hi @eornate, Can you restart the EEE Server Service via Service.msc and let us know if this issue continues? Thank you, Kieran
  14. Hi @eornate, Can I just confirm if you are able to access all of the URLs in the following KB: https://support.eset.com/en/kb7429-eset-endpoint-encryption-internet-access Thank you, Kieran
  15. Hi @JulienAllexandre, Here is some good documentation via Microsoft to get you started: https://learn.microsoft.com/en-us/windows/security/operating-system-security/data-protection/bitlocker/operations-guide?tabs=powershell#disable-bitlocker Seems like you should be able to write a simple PowerShell script and run it on all machines encrypted with Bitlocker. Thank you, Kieran Stainton
×
×
  • Create New...