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  1. Hi @Board Room, Thank you for getting in touch, please decrypt the Workstation before moving your machine from the HDD to SSD. Thank you, Kieran
  2. Hi @Lockbits, Due to the EEE Server being in what we call "Legacy Mode" if it recognizes a ZIP folder being within the C:\Program Files (x86)\ESET Endpoint Encryption Server or C:\Program Files (x86)\Deslock+ Enterprise Server it will attempt to use it for a Legacy Restoration. We do apologize for the confusion this has caused. Hope you have a lovely day. Kind Regards, Kieran
  3. Hi @Leon Symnz Unfortunately we are unable to diagnose this issue via the Forum, therefore would you mind submitting a Support Case via the following link: https://www.eset.com/uk/about/contact/ with all of the details you have provided as well as the following Diagnostic Log: https://support.eset.com/en/kb7123-eset-endpoint-encryption-diagnostics-utility for one or some of the machines affected by this issue. Thank you. Kieran
  4. Hi @Markwd On your ESMC Server host machine you can use the following SQLCMD command to get the Workstation ID for a machine based upon its Computer Name: sqlcmd -S localhost\ERASQL -d era_db -Q "SELECT tbl_encryption_recovery_data.device_identifier FROM [era_db].[dbo].[tbl_computers] JOIN tbl_encryption_recovery_data ON tbl_computers.computer_uuid = tbl_encryption_recovery_data.device_uuid WHERE computer_name = 'COMPUTER NAME'" I hope this helps you as it will not require any contact with the customer in order to acquire the Workstation ID. Thank you.
  5. Hi @Joe83 I would have to advise that you contact your local ESET Support HQ: https://www.eset.com/za/about/contact/ as this will require more in-depth investigation that I can provide on this forum and will get this one solved much quicker for you. Thank you.
  6. Hi Mark, I'm afraid this is not possible to do with EFDE, the Workstation ID can only be found on the EFDE Pre-boot login screen and within the EFDE Client via 'Help and Support' -> 'About ESET Full Disk Encryption'. May I ask why you need to obtain the Workstation ID remotely through either a Windows script or Commandline utility?
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