ESET FDE Version 1.4.62.0 update problem

[Mromeroq 1]

Hello i have recently upgrade ESET FDE to version 1.4.62.0 in a couple computers to test the update. i have presented the following alert on that module:

 

 

Is this a known error on the update? how can i solve it

 

 

[Kstainton 37]

Hi @Mromeroq,

Can you acquire the following logs for me: https://support.eset.com/en/kb3466-collect-logs-with-eset-log-collector-for-windows

As well as zipping the following folder for us:

C:\ProgramData\ESET\ESET Full Disk Encryption\Updater

Once both of these have been obtained, can you submit a support ticket via https://www.eset.com/int/support/contact/ attaching these please.

Thank you,

Kieran

Edited April 9 by Kstainton

[Andy Kida 1]

I also have this issue on a couple of devices. Rest have upgraded fine

 

Did you manage to find a solution to it in the end?

[Kstainton 37]

Hi @Mromeroq and @Andy Kida,

Ideally I would like to see logs as requested above from an affected machine, just to confirm it is the same issue we saw previously. But I suspect the following should resolve your issue.

Delete both:

• EFDEUpdateService.cfg
• EFDEUpdateService.log

Under C:\ProgramData\ESET\ESET Full Disk Encryption\Updater

Thank you,

Kieran

[Andy Kida 1]

Hi Kieran,

That's worked for me on the 2 devices I was stuck on thank you.

[Mromeroq 1]

On 4/4/2024 at 2:11 PM, Kstainton said:

Hi @Mromeroq,

Can you acquire the following logs for me: https://support.eset.com/en/kb3466-collect-logs-with-eset-log-collector-for-windows

As well as zipping the following folder for us:

C:\ProgramData\ESET\ESET Full Disk Encryption\Updater

Once both of these have been obtained, can you submit a support ticket via https://www.eset.com/int/support/contact/ attaching these please.

Thank you,

Kieran

Sorry for the late response. I couldn't sent the log files do to the size of one of them. But this solved it on the endpoints that I was getting this error.

[Kstainton 37]

Amazing, good to hear @Andy Kida and @Mromeroq. Thank you for letting us know.