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Kstainton

ESET Staff
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Kudos

  1. Upvote
    Kstainton received kudos from datarecovery in ESET Endpoint Encryption failed to decrypt drive   
    Hi @datarecovery,
    I am sorry to hear that your Local Support Centre wasn't able to assist you, may I ask who it was that you got in contact with in an attempt to resolve this issue, was it your Local ESET Supplier or Distributor? I would like to get in contact with them, so may you provide me their details. I'm afraid I cannot assist you with this issue on the forum as issues like this can be quite complex and I would likely need logs and more information from you in order to provide you with the correct resolution for your issue.
    Thank you,
    Kieran
  2. Upvote
    Kstainton gave kudos to Tobias in Can not open PDF File by Adobe reader DC in Encrypted Folder?   
    Hi Simon,
    when you move the PDF away from the USB onto your PC does it open properly?
    Gr.
    Tobias
  3. Upvote
    Kstainton received kudos from Rendekovic in Unable to encrypt second drive on client computer   
    Hi @Mr.Gains,
    Thank you for getting in touch, may I suggest you contact your local ESET Support office via the following link: https://www.eset.com/us/about/contact/ as this will need investigating further, which I cannot provide over our forum due to the complexity behind some of these issues. When getting in touch with your local ESET Support office, could you provide the following logs from your machine: https://support.eset.com/en/kb7123-eset-endpoint-encryption-diagnostics-utility
    Thank you,
    Kieran
  4. Upvote
    Kstainton gave kudos to Mr.Gains in Unable to encrypt second drive on client computer   
    Turns out we had to manually clear the TPM on the device, which then we're able to start the encryption. Something I have to note next time I go through the process, but I thought EFDE clear the TPM when taking over?
  5. Upvote
    Kstainton received kudos from Rendekovic in File Type and File Size of Limitation in ESET Endpoint Encryption   
    Hi @Simon Simon,
    File type is not limited, however File size can be, please see here for more information: https://support.eset.com/en/kb7584-file-size-limitations-in-eset-endpoint-encryption
    Thank you,
    Kieran
  6. Upvote
    Kstainton received kudos from Peter Randziak in Clone encrypted HDD to SSD upgrade?   
    Hi @Board Room,
    Thank you for getting in touch, please decrypt the Workstation before moving your machine from the HDD to SSD.
    Thank you,
    Kieran
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