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Peter Randziak

ESET Moderators
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Peter Randziak last won the day on November 21 2020

Peter Randziak had the most liked content!

About Peter Randziak

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    Slovakia

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  1. Hello guys, @Markwd, @razec06, @sggbqozerooh I'm sorry for the delay, I had a month long vacation during which the GA version has been released. Thank you for your willingness to take part. Next time I shouldn't be off for so long Peter
  2. Hello @rgoldman, Thank you for the update and your effort to find that out. I'm checking with the dev team what logs might be helpful to reveal the issue, we will keep you posted. Peter P_EESW-6420
  3. Hello @sesk / @ambubaja, can you please provide me with the logs gathered as Marcos described? Our macOS support specialist would like to check them. Just send me and @TomasP a private message with download details and reference to this topic. Thank you, Peter
  4. Hello @angeloxx, I checked it with our Linux support specialist and it seems that the esets service was not stopped. He advised to: stop the esets service delete contents of /var/opt/eset/esets/lib/ start update esets_update --verbose start esets service Please share the results with us. Peter
  5. Hello @maiki thank you for your interest, I will send you a private message with instructions in a few moments. Peter
  6. Hello @OdoArdTus and @Pug sure, thank you for your interest. I will send you a PM with instructions in a few moments. Peter
  7. Hello @OdoArdTus and @persianmcse, sure, thank you for your interest. I will send you a PM with instructions in a few moments. Peter
  8. rm -rf /tmp/esets_update.lock /var/opt/eset/esets/lib/* /opt/eset/esets/lib/esets_modules Peter
  9. Hello @notuo, I would start with: Disable the SSL/TLS filtering in the ESET GUI Reboot the system Change update type to pre-release Wait until the update finishes and make sure you have Internet protection module 1414 Enable the SSL/TLS filtering in the ESET GUI Check if you are able to fetch the e-mails in Thunderbird. If not 1. is the certificate used to secure the connectivity to the e-mail server trusted by the system on which you run the Thunderbird? If not import it to be trusted and try to fetch the e-mail again. If e
  10. You may follow this KB article https://support.eset.com/en/kb2788-uninstall-and-reinstall-my-eset-home-product Peter
  11. Hello @GeorgeN, please provide us with a more info so we can check it. Send me and @TomasP few samples of detected emails exported in eml or msg format and a screenshot showing the situation. We will do our best to assist you. Peter
  12. Yes as I mentioned earlier, it should be fixed in the upcoming 3.0.6 release of the extensions. I'm checking the planned release date with the guy responsible... Peter
  13. Hello @nkm I will send you a private message with further details. The feedback is voluntary. We plan to send a short survey with few questions later to get a feedback so we can improve... Peter
  14. Hello @jmparsons, at first try to enable the "blocking of SSL v2" and check if the Dropbox is able to establish the connection. If not provide us with a logs to check: 1. Stop the Dropbox service 2. ESET's Advanced settings -> Tools -> Diagnostics -> Enable Protocol filtering advanced logging ; confirm by OK 3. Start the Dropbox service and wait for the error "can't establish secure internet connection" 4. Disable the logging from the step #2 5. collect the logs by ESET Log Collector 6. upload the logs to a safe location and send the download
  15. Hello @PuterCare, 1. Prepare the Word plugin to a state before the activation 2. ESET's Advanced settings -> Tools -> Diagnostics -> Enable Protocol filtering advanced logging ; confirm by OK 3. Start the Word plugin that communicates with a remote server to activate itself 4. Disable the logging from the step #2 5. collect the logs by ESET Log Collector 6. upload the logs to a safe location and send the download details to me and @TomasP to check. OR The dev team implemented multiple fixes to attempt to resolve the issues reported and
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