Peter Randziak

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Peter Randziak last won the day on July 4

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About Peter Randziak

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  1. Hello, our QA usually test the macOS preview builds, generally we do not support any BETA version of operating systems as they change quite rapidly sometimes and they may contain serious bugs preventing our application from running correctly. We plan a BETA program for our application for macOS in the future, I may notify you about the availability of it, if you wish. Regards, P.R.
  2. Hello Guitardood, we were continually enabling this feature for more and more users so there was kind of update regarding this. In case of a system infiltration it should trigger a detection with an red alert so in case you haven't seen it you can use it without concerns. Regards, P.R.
  3. Hello Joy, the application is detected as Potentially unsafe application so you can enable detection of those on your ESET Endpoints. Regards, P.R.
  4. Hello, it is a kext used for the Rootkit detection. Regards, P.R.
  5. Hello Hien, this one has Kaspersky AV installed on the system :-) You can see it it the "launched_daemons.txt" log from the collecting script. Regards, P.R.
  6. Hello, the In-depth scan can take really long to complete especially in case you have huge amount of executables and archives on the scanned disks. Smart scans are recommended for ordinary PC scanning, but you do not have to conduct them very often in case you have the real-time file system protection enabled all the time. Regards, P.R.
  7. Hello Hien, my colleague check the logs and both of the systems has other AV solution (Avira) installed, uninstall it and the system freezes should not occur anymore. Please share the result back. Regards, P.R.
  8. Hello x7007, The reason for the change is that Windows will sometimes delay sending TCP ACK (https://en.wikipedia.org/wiki/Acknowledgement_(data_networks)) to the point that the active connection would stall. Despite numerous appeals and released fixes the problem was never solved completely. This is only happening with our network drivers installed. We're changing this value to force Windows to send ACKs more often as a workaround. In our measurements this always increased the download speed. If you have different results, we'd like to know about the exact way you tested and what were your results. The value should be changed only once per network interface. You can view the list of interfaces that were already changed and won't be changed in the future in HKEY_LOCAL_MACHINE\SOFTWARE\ESET\Setup\Epfw\OriginalTcpAckFrequencyValues. Regards, P.R.
  9. Hello, it is probably an automated fix for issues reported and covered by an KB article Slow download speeds while using the HTTP protocol with ESET Smart Security/ESET NOD32 Antivirus Regards, P.R.
  10. Hello Stephen, great, thank you for keeping us posted. Regards, P.R.
  11. Hello ITman, we will check it, thank you. Regards, P.R.
  12. Hello Stephen, Which ESET Product is affected? Does the issue still persist? If yes please use the ESET log collector to grab the logs http://support.eset.com/kb3466/ and send them to me to check. Regards, P.R.
  13. Hello Notam, it seems to be the same as https://forum.eset.com/topic/12721-after-update-i-have-to-restart-again-and-again/#comment-63903 please follow the instructions provided by Marcos. Regards, P.R.
  14. Hello Gh0sty, probably the same issue as the one described in https://forum.eset.com/topic/12721-after-update-i-have-to-restart-again-and-again/#comment-63897 so please proceed as Marcos described. Regards, P.R.
  15. Hello Hien, you can collect the logs according to http://support.eset.com/kb3404/?viewlocale=en_US after the freeze and send them to me. Please mark down when exactly the freeze started and provide me with the information. Regards, P.R.