Peter Randziak

Hello @Tim_01, the date for the cut-off i.e. stopping the updates for v.16 hasn't been set, few weeks ago the v.14 was terminated. May I ask what prevents you from installing the updates bringing the Azure Code Signing support? P.S. if you have many machines, as you mentioned you probably should be using the ESET Endpoint products, having remote management capabilities.

Hello @itman, thank you for keeping an eye on it and keeping us posted. Yes it is possible that it might now be related to the HTTP/3 scanning, as you noted.

Hello @itman, thank you for the details provided. Hopefully, it will be fixed by the fixes in the HTTP/3 scanning or the other changes you mentioned. Peter

Hello @itman, thank you for the detailed issue description and the investigation you made. We checked it with the development team, they provided us with directions how to proceed. Can you reproduce the issue, or does it occur randomly? Does it happen upon launching the browser, or later during its use? If you can reproduce it, we'd like to see Firefox performance logs, HIPS logs, Safe Banking and Browsing logs and Procmon log. Close the browser (make sure no process is running). Enable: Advanced setup > HIPS > Advanced setup > Log all blocked operations Advanced setup > Tools > Diagnostics > Advanced logging > Enable Browser protection advanced logging Then: Run Firefox, press F12 > Performance tab > Start recording > load the web that lags > Capture recording. You should have something like this: Press Upload Local Profile (you can upload it to Mozilla server and send a link, or download it and send it, that's up to you) Then disable advanced logging and create ESET Log Collector output, while the browser is running. Ideally, you can capture this whole thing via Procmon too (start capturing before launching the browser). Once you have them, pack all the logs into a single archive, upload it to a safe location and send me and @TomasP the download details with a reference to this forum topic. Thank you, Peter

Hello @mrking, thank you for your interest in the new ESET's solution. The ESET Secure Authentication Cloud is available since July 31, 2024. Details are available at the product page https://www.eset.com/int/business/solutions/multi-factor-authentication/ or the help https://help.eset.com/esac/en-US/ Peter

Hello @Pepe_Diaz, We don’t support preview or BETA versions of operating systems and, at the same time, we don’t provide preview versions of our in-development macOS products. When macOS Sequoia is officially released, we will do out best to support it as soon as possible, ideally on day 1. The products for the Windows platform both for home and business customers have the native ARM64 apps available for the general public.

Hello Pepe, on which OS platform would you like to test the ARM64 version of ESET product? Peter

Hello @Lockbits, the issue is resolved in the next ESET Inspect release. We apologize for the inconvenience caused, Peter Note for us: P_EEI-16580

Hello guys, our IT department made changes on the DNS level to mitigate the issue. Multiple customers confirmed that the issue was resolved, so I case you haven't activated your ESET solution successfully yet, try it again and let us know how it went. Peter on behalf of the technology team Note for us: D_EDFC-1680

Thank you, I passed your suggestion to the development team to assess.

Sadly, on the RHEL based systems the DKMS is a part of third-party EPEL repository only. So we cannot add DKMS as a dependency to our software (i.e. base our software/product on dkms technology) as that would require adding unofficial third-party repositories to all our customers...

Hello @Sec-C thank you for sharing this, the team responsible has a task tracked to analyze possibility of using it. Peter Note for us: P_EESU-1800

Hello, the Update modules task does not check for new product version, If I recall correctly there are some plans to make uPCU available on-demand from the ESET PROTECT in the future. Do the endpoints have direct connectivity to ESET services or via a proxy? If they are on every day, I assume that it will have to be investigated via a ticket...

Hello @st3fan, you are welcome. The throttling is already removed so the endpoints will apply it if you haven't disabled and have connectivity. The product checks for the new version once a day by default, the throttling was removed yesterday. Peter