Peter Randziak

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Peter Randziak last won the day on April 30

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  1. ESET Endpoint Security 7 BETA signup

    Hello @Katana @RandyWang @hsmithjtek @Tyler Reilly @Agromawe @vanroy yes sure, will send you a private message with further instructions in few moments. @vanroy ESMC is sadly not yet ready to be publicly shared. P.R.
  2. windows 10 spring update

    Hello @WhiskeyRiver , good, thank you for your willingness to help us with this issue. Will be waiting for a message from you. Regards, P.R.
  3. Hello @davidenco great detective skills ;-), thank you for sharing your findings. We will look into it here. Thank you, P.R.
  4. Hello @davidenco , can you please open a ticket with your local support and provide them with a ESET log collector output to check? As it seems you are able to reproduce the issue easily can you please set the logging verbosity to diagnostics, reproduce the issue and collect the logs than so they will contain more detailed data? Please do not forget to revert the logging verbosity setting back, once the log collection is done. Regards, P.R.
  5. windows 10 spring update

    Hello guys, especially those who faced the issue "Virus scanner initialization failed" @voyageur2180 @Romas @DougiS @WhiskeyRiver We received a response from MS and we need full memory dumps, from a state, when the issue occurs to investigate it. Would you be please able to create them for us? In case you have any issue with it or need support with creating them just let us know. In case you have a full manual crash dump, when the Virus scanner initialization failed, pack it, upload to a safe location and send me and TomasP a private message. Thank you in advance, P.R.
  6. ESET Endpoint Security 7 BETA signup

    Hello @Adrian Ganea and @raigorodski , sure, I have sent you private messages with further instructions few moments ago. Regards, P.R.
  7. Error when applying differential update

    Hello, new set of modules is prepared and it's distribution should start in few moments,... Regards, P.R.
  8. Error when applying differential update

    Hello @Samoréen, please let us know how it went, I would start with a system reboot (we had an issues, where updates were failing when Windows updates were applied and the system was not rebooted) In case you need a further assistance with this issue, please enable the Update engine advanced logging, wait until the issue occurs again. Regards, P.R.
  9. OS X - Update already in progress

    Hello @j-gray , the logs collecting is not continual, it just writes time markers to the logs so we know where to look. You can collect the logs just after the issue occurred. The .dat files are have proprietary format so cannot be easily read, only via our product GUI. Regards, P.R.
  10. Mac OS system freezes\hangs

    Hello @Maxim., can you please try and report back with an RC version http://ftp.nod.sk/~mego/RC/ it has bunch of fixes,... Thanks, P.R.
  11. ESET Endpoint Security 7 BETA signup

    Hello @Pbriel, sure, will send you more info privately in few moments. Regards, P.R.
  12. Unsupported macOS version

    Hello @j-gray, hmm strange, macOS 10.12.6 should be fully supported by the latest version. Can you please try it with the RC version, available at http://ftp.nod.sk/~mego/RC/ ? If the issue persists, please collect the logs with https://support.eset.com/kb3404/ and send me a private message with the download link and reference to this thread to check. Regards, P.R.
  13. OS X - Update already in progress

    Hello @j-gray / @kingoftheworld can you please collect the logs with https://support.eset.com/kb3404/ so we can check it? Please hit replication stop once you receive the error, pack the collected logs and send me a private message with a reference to this thread. Also the screenshot of the error might be helpful. Regards, P.R.
  14. Hello @JRV, I haven't seen any issues reported specifically for RS4 so far. ESET Endpoint Security / Antivirus with declared RS4 support should be released during the upcoming week. Regards, P.R.
  15. ESET Endpoint Security 7 BETA signup

    Hello @Siggi and @SimeonGG , yes sure, will send you more info via private message in few moments. Regards, P.R.