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Peter Randziak

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Peter Randziak last won the day on July 19

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  1. Hello @peteyt, hmm not detected for me. I'm going to report it, may I ask what is your 1. ESET version 2. Advanced Machine Learning module ? Peter
  2. Hello @peteyt, can you please provide us with the file and the log entry of the detection? Peter
  3. Hello @JOKEEFE, thank you for choosing ESET as your security provider. As we speak of a server system I would recommend the ESET File Security for Microsoft Windows Server. Once you deploy it, you will see if any exclusions are necessary. This product offers Process exclusions so you may exclude the process(es) handling the backups so all actions performed by it /them will be excluded... Peter
  4. Hello @MattB, create a report with "Client tasks . Task name" and "Client tasks . Task is valid" data selected, as shown on the attached screenshot, it should help you to reveal which one might be invalid... Peter
  5. Hello @leoo1231, It may, make sure that the product is able to access edf.eset.com, for details see https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall Peter
  6. Hello @intika, Thank you for your kind words. The business version is already available in version 7, you can download it at https://www.eset.com/int/business/endpoint-antivirus-linux/download/ according to what you say, I guess you are a business user (license over 5 seats) It is fully manageable by means of ESET Security Management Center, including the activation (user-name and password is not used for it anymore). The on-access scanning is being handled by our own in-kernel module and the whole core product is based on a new, modern and maintained code so the whole UX should be much better for you. Please reproduce the issue and provide us with 1. screenshots of the situation 2. output from the Log collector script https://support.eset.com/en/kb6159-run-the-info-getcommand-on-a-linux-virtual-machine-and-send-the-logs-to-eset-technical-support 3. output from cat /etc/redhat-release You can pack them together, upload to a safe location and send me the download details over a private message. Peter
  7. Hello Mike, Yes we plan to add it in the future versions of the ECA, see https://forum.eset.com/topic/24224-syslog-log-output/ Peter
  8. Hello @Mike_Kintaru, glad to hear that. Thank you for keeping us posted, Peter
  9. Hello @Mike_Kintaru, done, the license has been removed from EBA account "li**.****nh@gmail.com". You may add it now to the one preferred. Peter
  10. Hello @Ricky Martin I would bet, you have the "Create update mirror" option enabled, causing the update to be so large. Disable that option and the download will be significantly smaller. Note that the initial download will still be quite large, but the incremental ones will be very small, as Marcos already mentioned. Peter
  11. Hello @Mike_Kintaru, I checked it with a colleague and it seems you have the license already added in a different EBA account, registered with "li**.****nh@gmail.com", it has the same company name as the one registered on "li*******@nqh-***hitects.vn" (the one mentioned by you. In it, there is indeed no license). So use it with the EBA account registered on "li**.****nh@gmail.com", in case that is not possible let us know so we will remove the license from the first EBA account, so you can add it to the one desired... Peter
  12. Hello @Mike_Kintaru, I can see the license 3AD-KBH-MH4 added in your EBA account (the one registered for the mentioned e-mail li*******@nqh-***hitects.vn)... Please recheck and if the issue persists, describe it in details so we can assist you... Peter
  13. Hello @Phil_S, thank you for the log file, but sadly the dump file is empty 😞 so we cannot analyze it... Please monitor the situation and in case you encounter the issue again, provide us with logs as described above so we can check what is going on there... Peter
  14. Hello @karsayor, we do not have an ETA for the systematical fix, yet. However you can send me your EDTD public license ID and your EBA / EMA e-mail address via private message and I can ask the devs to fix it manually... Peter note: I_EDF-1275
  15. Hello @Phil_S, we would need a dump of the process memory to check what is going on there. If you see again such high resource consumption , please navigate to Advances settings -> Tools -> Diagnostics and set the dump type to Full. Hit the Create button next to Create diagnostic dump option. Once complete, create a log with ESET Log Collector, upload the generated archive to a safe location and send me a private message with the download details to check. Peter
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