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Peter Randziak

ESET Moderators
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Peter Randziak last won the day on September 13

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  1. Peter Randziak

    Error when applying differential update

    Hello @Samoréen, thank you for for keeping an eye on it and for your patience. I hope, that this ghost issue won't reappear as it is really tough one to debug,... Regards, P.R.
  2. Peter Randziak

    White List Ports for Mac

    Hello @RobinKaty, to whitelist the ports you need to adjust the settings of the firewall, which has nothing to do with the Real-time filesystem protection. You may follow this KB article to achieve it: https://support.eset.com/kb3275/ Regards, P.R.
  3. Hello @GaryP, can you please provide me with the output from the scanning and complete packet capture during the router scan? i.e. start the capture before the scanning and stop it after you receive the results. Once you have them, please send me a private message with download details with a reference to this topic. Regards, P.R.
  4. Peter Randziak

    Nod32 Linux v4

    Hello @Rami, You can send me the license key via a private message with a reference to this topic and I will provide you with the license username and password required. Regards, P.R.
  5. Hello @itman, it does not open in the secured browser for me now to my colleague, does the issue persist right now? Regards, P.R.
  6. Hello @dzur to access the encrypted archive you need to have ESET Smart Security Premium with SecureData enabled / the Deslock+ client. The virtual drive is stored in a file so if you keep it, you may later access contents of it,... Regards, P.R.
  7. Peter Randziak

    Endpoint Antivirus V7 and Windows XP

    Hello @FRiC, Yes sure, this was never restricted, you may install any of the versions, but naturally we advise to use the latest supported. P.R.
  8. Hello @dzur, from https://support.eset.com/kb6266/ What happens to my encrypted data if I have to uninstall ESET or there is a problem with the product? Your encrypted files are stored separately from ESET program files. Uninstallation or errors in your ESET program will not affect your files. If you have to uninstall ESET Smart Security Premium, you can access your encrypted data after reinstallation by double-clicking the file and typing in your password. In case you would like to use the encryption only, you may use Deslock+ software, which powers the SecureData feature as well. Regards, P.R.
  9. Hello guys, hmm I can see items in my Quarantine, I do not manually quarantine items. Can you please report the issue as a support ticket to check. Regards, P.R.
  10. Peter Randziak

    Memory Usage

    Hello @KomodoDagger, can you please provide us with the dump from the ESET service (Advanced settings -> Tools -> Diagnostics -> Create diagnostics dump and press the button Create) and ESET log collector output to check it? You can upload it to a safe location and send me a download link via a private message with a reference to this thread. Regards, P.R.
  11. The fix should be available in the next service release as mentioned. We didn't want to push too much changes now as it might affect stability of the product and this feature is considered to be a minor one for home users,...
  12. Peter Randziak

    ESET Endpoint AV 7.0 Desktop Stuttering at File Copy

    Hello @ChristianL, thank you for the provided detailed info. In the home version of the product, there are optimizations implemented to increase file operations in such scenarios. We plan to look into such behavior on the Endpoints as well, but it will take some time to analyze and implement,... Regards, P.R.
  13. Hello guys, sorry for the confusion, the plan for release stands, but a colleague told me, that the this should be fixed in the next service release after this one,... Regards, P.R.
  14. Hello @MarcFL, I shouldn't tell you the exact day, until the version is out, but some gossip is, that it should be in less than 24 hours :-) Regards, P.R.
  15. Hello, what solution do you use to back up your system? Can you try to disable the real-time protection to see, if you are able to complete the backup without it? Regards, P.R.
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