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Peter Randziak

ESET Moderators
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Peter Randziak last won the day on October 8

Peter Randziak had the most liked content!


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  1. Hello guys, We really apologize for the inconveniences caused by these intermittent activation issues. I may assure you that the team of the admins and devs is working on it with a priority. A SQL procedure deployed since 2015 without any issues started to make us such problems recently,... Kind Regards, P.R.
  2. Yes 😞 we noticed it few minutes ago, sorry for that. P.R.
  3. Hello @Moriseif, I hope you were able to activate your ESET product already, if not today we do not have any issues with the activation infrastructure reported,... Regards, P.R.
  4. Sadly the issue returned, the server queue was already cleared, but jumped back again 😞 In may intermittently, we are working on a permanent solution for it, but it will take some time to implement,...
  5. Peter Randziak

    ERA on VmWare Horizon Desktop

    Good, glad you got it resolved before my delayed answer,... P.R.
  6. Peter Randziak

    ERA on VmWare Horizon Desktop

    Hello @Jean-Paul, I would start with the Reset cloned agent task as described in https://help.eset.com/era_admin/65/en-US/client_tasks_reset_agent.html P.S. the ESMC (successor of ERA) has many improvements in WDI environments handling. Regards, P.R.
  7. Hello @Moriseif, we are aware of the issue and the team responsible is working on it. Please just retry the activation in about an hour. Regards, P.R.
  8. Hello @Mehr, as you can see there is an error License cannot be used for this product. You can send me the license key / public license ID via a private message to check, if you want. Regards, P.R.
  9. Hello @CSA cucuta, can you please check if the sample is detected with fully updated ESET product? If not please send me the sample of it via a private message to check. Also as this is a global forum, can you please write in English so everyone can understand? Thank you, P.R.
  10. Hello @Delerium, I would suggest to collect the logs, which Marcos mentioned and contact the support team for investigation,.. Regards, P.R.
  11. Peter Randziak

    How do I disable anti-phishing?

    Hello @meatball, can you please post a screenshot? Regards, P.R.
  12. Peter Randziak

    ESET Parental Control does not function

    Hello @Nir Ezry, it was a global issue, we were experiencing an unexpected situation on that site, but it was already resolved, can you please confirm? Regards, P.R.
  13. Hello @kapela86, great analysis, thumbs up! I have forwarded it to the lab to check it and possible add to the detection. Regards, P.R.
  14. Hello @metalalbert, you can check the last execution time for the scheduled update tasks under Tools -> More tools -> Scheduler. Regards, P.R.
  15. Peter Randziak

    ESET Mail Security v4.5.9 crashes

    Hello guys, we were able to find the root cause of the crash, will be fixed in next Advanced antispam module. We apologize for the inconvenience caused. Regards, P.R.