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Peter Randziak

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Peter Randziak last won the day on June 23

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  1. Hello @BobMarvin, see https://forum.eset.com/topic/18714-eset-business-for-linux-installs-but-does-not-open-in-deepin-1591/ for example. Regards, Peter
  2. use https://www.eset.com/gr-en/ Peter
  3. Hello @AlessandroG, Thank you for the offer, we appreciate it but seems we know what is causing the BSODs. Our team worked hard on this and spent about a week by debugging and researching those BSODs as we have multiple reports of it from our customers. We are nearly sure that we know, what the root cause, which is not caused by any bug in our security solution, so we are in contact with the driver developer to confirm our assumptions. Once confirmed, it will be up to the driver developer company to address the issue. Moreover our team came up with a proposed workaround on our side to avoid the bug manifestation leading to the BSOD. Regards, Peter Tracking key for us: P_EESW-4003
  4. Hello @Ric, it seems there is an issue with the data replication to the ECA, maybe some connectivity issues. You have a ticket with the ESET support opened, right? Regards, Peter
  5. Hello @milkybar1983, We generally do not support BETA versions or preview builds of any OSes as there are usually many changes until they reach RTM phase and it would cost us significant amount of resources to bring it. Of course the QA / Devs tests and prepare in advance for new major OS releases. We will do our best to bring full support from day one or as soon as possible after the OS release, but I think you may also expect the builds in advance of official full OS release. Regards, Peter
  6. Hello @cybot yes the SecureData feature of ESSP and ESET Endpoint Encryption are based on former Deslock+ technology. the SecureData feature of ESSP is not affected by the issue described at https://support.eset.com/alert1/ When it comes to BSOD related to "Condusiv Diskeeper 18 Pro" I do not have any info on it, but BSOD's can be usually quite well investigated from the complete memory crash dumps so just have it checked by the ESET tech support team. Regards, Peter
  7. Hello @AlessandroG We got an update from the development team. As a work-around please try to may disable the UDP in the Blast protocol, it helped in the testing environment, can you please confirm? To do that please refer to Vmware documentation: (basically set HKLM\SOFTWARE\Policies\VMware, Inc.\VMware Blast\Config\UdpEnabled to 0 (string value) on machines with Horizon agent) https://techzone.vmware.com/sites/default/files/vmware-horizon-7-view-blast-extreme-display-protocol.pdf https://techzone.vmware.com/sites/default/files/resource/blast_extreme_display_protocol_in_vmware_horizon_7.pdf Please keep us posted. Regards, Peter
  8. Hello guys, can you please check if the issue persists as we fixed few memory leaks in modules, which are currently available on the pre-release update channel so please switch to it, update, reboot the system and observe the situation. In case the issue persist, just let us know, so we can troubleshoot it with you. Regards, Peter
  9. Hello @cybot / All the Secure Data feature of ESET Smart Security premium is not affected as it does not contain the affected driver. So you can use the ESSP and Secure Data without any issues even after upgrade to the latest version of Win 10. Peter
  10. Hello @sdnian, thank you for the packet capture, I will have it checked. May I ask you you have any SSL inspection in place? Regards, Peter tracking key: P_EESW-3955
  11. Hello @markice and @asm_dec0de, thank you for your decision to take part. A message with further instruction is awaiting in your personal message inbox, Peter
  12. Hello @mate, I would start with installing the most up to date version of the Endpoint i.e. 7.1.2045.5, you can download it at https://www.eset.com/int/business/endpoint-security-windows/download/ In case the BSOD happens with it as well, please collect the 1. output from ESET Log Collector, pack it along with the 2. full crash memory dump, upload it to a safe location and send me a private message with download details and reference to this topic, I will try to assist you. Regards, Peter
  13. @Duane is a business trial license, which already expired,... So you should contact the ESET representative to prolong it if needed or to buy commercial ESET license. Regards, Peter
  14. The issue has been resolved, you should be able to generate the offline license file now, can you confirm? Peter
  15. Dear @serlockwright, Thank you for the report, we are already investigating the issue, we will keep you posted. We apologize for the inconvenience caused. Peter
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