Peter Randziak

ESET Moderators
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Peter Randziak last won the day on June 23

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About Peter Randziak

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  1. some fresh news :-) @avielc hopefully it will go well.
  2. Hello, Start -> type "Event Viewer" -> Windows logs; the one is probably in the Security logs, right click on it and select Save all events as, name the file, select location and confirm. Regards, P.R.
  3. Hello m4v3r1ck, as far as I know there should be a brand new GUI as well ;-) I hope it will meet your high expectations :-) Regards, P.R.
  4. Hello Avielc, the upload to repo will probably take few more days. Regards, P.R.
  5. Hello Jim, interesting thank you for sharing, I will ask some guys over here if they have any info about it. Regards, P.R.
  6. Hello Hijin25, we are interested in the exported log, where you found the mentioned entries. Thank you, P.R.
  7. Hello Hijin25, that is strange as those file are not loaded to run. We use them during the module updates, those are merged with small updates received and than they are build into the .dlls, which has valid digital signature. May I ask you to provide me with the exported log files, you mentioned to check? Thank you, P.R.
  8. Hello KrzysiekS. in that case please enable dump creation on the affected machine. In advanced settings go to Tools -> Diagnostics -> set dump type to Full and confirm by O.K. button. On consequent ESET service crash a dump should be created in the location mentioned by Marcos. Regards, P.R.
  9. Hello J-gray, I've seen a case with a very similar issue as you described. As a root cause was identified a SQLite DB corruption. macOS does not flush data to file system immediately, but delays it due to optimization. In case of system failure like power outage, it can cause DB corruption and thus fail of application relaying on data from it. In case you have the logs please send me a private message with a reference to this thread. Can you please also pack contents of /Library/Application Support/com.eset.remoteadministrator.agent as it may be important for the analysis as well. If you provide me with the ticket ID and information about the partner / reseller I may try to check it. Thank you, P.R.
  10. Hello guys, thank you for your interest in the BETA testing. We generally do not support BETA versions of any OSes, they usually change a lot and are not always stable themselves. We will probably have a new generation of the ESET Cyber Security product for macOS, I may notify you in case you are being interested in the BETA testing. Regards, P.R.
  11. Hello Steve, yes, EEA stands for ESET Endpoint Antivirus. Regards, P.R.
  12. Hello Avielc, the ESET main GUI is run by ekrn, but I'm not sure why there should be an issues after the system reboot :-( May I ask you to retry the behavior with the hotfix release build, which we are about to release on the beginning of the next week. In case it will persist I will assist you with the troubleshooting. Regards, P.R.
  13. Hello Avielc, we are aware of the system freeze issue (both upon clean installation and upgrade) caused by clash of 2 AV scanners (ESET and Windows defender). We hope that we will be able to release the hotfix build at the beginning of the next week. Regards, P.R.
  14. Hello J-gray, the info_get script for macOS should be able to collect all data required, it can be downloaded from this KB article http://support.eset.com/kb3404/?viewlocale=en_US Regards, P.R.
  15. Hello Hungtt, not sure but as far as I know it is limitation of the VMware solution. Regards, P.R.