Aryeh Goretsky

Hello, You should be able to download ESET Smart Security from the download page at https://www.eset.com/us/home/smart-security/download/. If that does not work for some reason, try the following direct links: ESET Smart Security (x64) - https://download.eset.com/com/eset/apps/home/ess/windows/latest/ess_nt64_enu.exe ESET Smart Security (x86) - https://download.eset.com/com/eset/apps/home/ess/windows/latest/ess_nt32_enu.exe User Guide [PDF] - https://download.eset.com/com/eset/apps/home/ess/windows/latest/eset_ess_10_userguide_enu.pdf Quick Start Guide [PDF] - https://download.eset.com/com/eset/apps/home/ess/windows/latest/eset_ess_10_quickstartguide_enu.pdf The above download links are for version 10, which your license covers (ESET software licenses are per product, regardless of version). Regards, Aryeh Goretsky

Hello, Microsoft is still making small changes to Windows 10 Creators Update (aka Redstone 2), and while no major issues have been found, until the release version is generally available, we won't have an authoritative answer. ESET and Microsoft work closely together to ensure compatibility with Microsoft's operating systems and applications, and that allows us to make programs which work well with each other, but we also need time to verify this, as sometimes small changes can occur which impact behavior. We don't tend to have interoperability problems with each other, but if you can wait a few days to be sure that's always a good idea. Of course, if you're a Microsoft Windows Insider, participate in ESET's public betas, etc., it's great to do so, and be sure to give both Microsoft and ESET feedback if you come across something which doesn't work as expected. Regards, Aryeh Goretsky

Hello, Just to follow up to my colleague Marcos' comments, ESET's softwre flags sites as malicious for a variety of reasons. It might be the site has a malicious binary on it, has a malicious script on it, is involved in criminal activity (phishing, for example), or somehow does something which affects the confidentiality, integrity or availability of your computer. ESET is a company whose business is protecting its customers from computer-borne threats. Of course, there are dozens of companies which do this besides ESET, and ESET strives to be the one that you choose over all those others by providing your computer with the best protection possible. And that means relying on ESET to make decisions about what is or is not harmful to your computer. Now, ESET has all sorts of classifications for different types of threats (potentially unwanted applications, potentially unsafe applications, websites etc.) which it uses to categorize those risks. And, occasionally, it might get those wrong, which is what we call a false positive (i.e., a report of something when something isn't there). My colleague has asked for a list of URLs that are being blocked so he can investigate why they are being blocked. It could be they are hosting some kind of malware. Or maybe it's an example of the aforementioned false positive scenario. But, the point is, without telling ESET which sites are being blocked, ESET cannot tell you why the sites are being blocked. If you don't feel comfortable mentioning the web sites in a public message, that's fine. Send a private message with the web sites, or report them to ESET's researchers by following the instructions in http://support.eset.com/kb141/?locale=en_US. Someone from ESET can then investigate your report. Otherwise, we're kind of stuck in a situation where no one can put together enough pieces of information to determine what's actually happening. Regards, Aryeh Goretsky

Hello, We have standardized on English for this support forum, but you can contact ESET's Israeli distributor directly for support in Hebrew. From looking around https://www.eset.co.il/support/ I found the following contact information: ESET NOD32 Antivirus and ESET Internet Security are Windows programs, and a chart showing their differences can be found here in English.. ESET has two programs for Android, ESET Mobile Security and ESET Parental Control. ESET's Israeli distributor can provide information about these in Hebrew. Regards, Aryeh Goretsky

Hello, I have notified ESET's web team, and will let you know where the file has been moved to or when it is restored. Thanks for the report. Regards, Aryeh Goretsky

Hello, ESET can certainly assist you with that. You will first need to generate an unlock code on the computer, and then contact technical support with that, who can then provide you with instructions on how to reset the password. Specific instructions can be found in ESET Knowledgebase Article #333, "Reset your settings password using the ESET unlock tool". Regards, Aryeh Goretsky

Hello, Without knowing which of ESET's programs you are running and which version it is, it would be difficult to answer your question. For example, Marco asked if you were running one of our Windows desktop programs (ESET NOD32 Antivirus, ESET Smart Security, etc.), but when I first read your message, I was wondering if you might be asking about one of our mobile programs, like ESET Mobile Security for Android. It is pretty standard for software and hardware vendors to ask you which product you're using, a version or model number and so forth. That way, we know exactly what you are using, and can provide an answer that is correct to your operating environment. Regards, Aryeh Goretsky

Hello, You installed the correct version of ESET Endpoint Antivirus 5 for your operating system, Calgresh. ESET Endpoint Antivirus 5 contains a mixture of both 32-bit and 64-bit code, with parts that need to be 64-bit, such as drivers, compiled as 64-bit code, while other parts may be 32-bit or 64-bit. This does not affect in any way how the program operates or protects your computer--it's just how that version of the software was engineered. Regards, Aryeh Goretsky

Hello, From the ESET NOD32 Antivirus Product Overview paper: Script-Based Attack Protection Detects attacks by malicious scripts that try to exploit Windows PowerShell Also detects malicious JavaScripts that can attack via your browser. Mozilla Firefox, Google Chrome, Microsoft Internet Explorer and Microsoft Edge browsers are all supported Source: https://cdn1-prodint.esetstatic.com/ESET/INT/Products/Home/EAV/v10/Product_Overview-ESET-NOD32-Antivirus.pdf [PDF] This also applies to ESET Internet Security, ESET Smart Security and ESET Smart Security Premium v10. Regards, Aryeh Goretsky

Hello, This is very odd. You should be getting a notice when it expires, but certainly not one per second. Can you please check to make sure the time and date are set correctly on your computer? Regards, Aryeh Goretsky

Hello, Very odd. I just tested on a Lenovo ThinkPad X140e (subnote with AMD CPU/GPU and AMD HD Audio) which was reporting the exact same message and updating the driver solved it. Do you have any updates which are pending, not just for Windows 10 or device drivers, but third-party software? If so, perhaps they are acting as a blocker to preventing the updated device driver from finalizing the installation. Try rebooting the computer and see if you still get a report of an available Windows Update from your ESET software. Regards, Aryeh Goretsky

Hello, I don't have an AMD system from me, but if it's anything like the laptop I'm on right now, try the following: Run Device Manager (filename: DEVMMGT.MSC). Double-click on Sound, video and game controllers entry to expand it. Right-click on the entry for AMD High Definition Audio Device and select Update driver software… from the context menu which pops up. Doing so should install the latest AMD HD Audio driver from the Windows Update Catalog onto your computer. If there's no entry for the AMD HD Audio device in the Sound, video and game controllers section, try checking the Audio inputs and outputs section, or any other multimedia-related section in the Device Manager. Regards, Aryeh Goretsky

Hello, We do not have anything in beta test at the moment, as we just shipped V10 of our home user programs, and V6.5 of the programs for businesses. Public beta test cycles for new programs will start up later in the year. For more information, including a signup form, visit https://beta.eset.com/. Regards, Aryeh Goretsky

Hello, ESET's name for this threat actor is Sednit, and has released extensive reports on their activities over the past three years or so. Here are some of the articles: Sednit: A very digested read [2016-11-11] En Route with Sednit: Full Whitepaper [2016-10-27] En route with Sednit - Part 2: Observing the Comings and Goings [2016-10-25] Lifting the lid on Sednit: A closer look at the software it uses [2016-10-25] New ESET research paper puts Sednit under the microscope [2016-10-20] Sednit APT Group Meets Hacking Team [2015-07-10] Sednit Espionage Group Attacking Air-Gapped Networks [2014-11-11] Sednit espionage group now using custom exploit kit [2014-10-08] Back in BlackEnergy*: 2014 Targeted Attacks in Ukraine and Poland [2014-09-22] Miniduke still duking it out [2014-05-20] And here is a very partial listing from ESET's threat encyclopedia entries: Win32/SandaEva Win32/Sednit Win32/USBStealer Win32/Exploit.CVE-2014-1761 And here are some direct links to white papers mentioned in the above: En Route with Sednit - Part 1: Approaching the target [PDF] En Route with Sednit - Part 2: Observing the Comings and Goings [PDF] En Route with Sednit - Part 3: A Mysterious Downloader [PDF] En Route with Sednit: Full Whitepaper [PDF] (combines the three preceding reports into one ~140 page report) And here are some related links with additional IoCs and related research from ESET's GitHub account: ESET | Malware-IoC | Sednit Indicators of Compromise ESET | Malware-Research | Miniduke It would appear that some of the information in the GRIZZLY STEPPE report may have been borrowed from ESET's research, although it is hard to say since no security companies were mentioned in it. As a reminder, ESET identifies this threat actor as the Sednit group. ESET makes no claim as to their affiliation (or lack thereof) with any government, as attribution is a matter for governments and outside the scope of ESET's mission. Regards, Aryeh Goretsky

Hello, If you can give ESET's office a call at +1 (866) 343-3738 during business hours, a customer service rep should be able to give you information on the license's history. Regards, Aryeh Goretsky