Aryeh Goretsky

Hello, Just to check, have you created a rule in ESET Endpoint Security's firewall to allow access to the UniFi Network Controller? According to Ubiqiti's support web site, the list of ports is available at https://help.ui.com/hc/en-us/articles/218506997-UniFi-Ports-Used Information on creating firewall rules can be found in ESET Endpoint Security's online help at https://help.eset.com/ees/7/en-US/idh_dialog_epfw_app_tree_rules_page.html Regards, Aryeh Goretsky

NOTE: topic edited for discoverability purposes. ^AG

Hello, It looks like base64, but I get garbage when I decrypt it. Is any more information available about the source of the string, or context in which it occurs/was found? Regards, Aryeh Goretsky

Hello, As @itman has provided an answer to your question, this thread has now been locked to prevent spam. Regards, Aryeh Goretsky

Hello, It has been a few years since I have looked at this, but are you absolutely certain that your Google Pixel 4 phone (released in 2019, last security update three days ago) is vulnerable to this bug which was patched five years ago? Are you certain this just isn't some log file entry which happens to contain the word "stagefright" in it for some reason, like confirming that a patch for it is indeed present? Regards, Aryeh Goretsky

Hello, I am not sure if there are any staff here in the forum who are familiar with the MSP licenses sold by Ingram Micro. We tend to focus more on installation issues, troubleshooting conflicts, malware remediation and similar issues. What I would suggest is contacting ESET's office at +1 (866) 343-3738 and asking to speak with an MSP account service rep for information about how to apply licenses those licenses to your customer accounts. Regards, Aryeh Goretsky

Hello, ESET Online Scanner v3.4.2.0 SR (service release) was released on August 3rd. It can be accessed from https://www.eset.com/int/home/online-scanner/. Regards, Aryeh Goretsky

Hello, What is the complete and exact message you see when you attempt to install a game and ESET's software is running? Regards, Aryeh Goretsky

Hello, What email client are you using (Mozilla Thunderbird, Microsoft Outlook, etc.), or are you using a web-based email service like GMail, Office 365, Yahoo!, and so forth? Regards, Aryeh Goretsky

Hello, @Marcos is a very senior technical specialist approaching two decades of experience with ESET's software. You can rest assured that if he asks you to perform a series of steps to help troubleshoot an issue, he has good reason for doing so. Regards, Aryeh Goretsky, rMVP, ZCSE Distinguished Researcher

Hello, If you believe you have undetected malicious software, you can send it to ESET's threat lab by following the instructions in ESET Knowledgebase Article #141, "Submit a virus, website, or potential false positive sample to the ESET lab." Regards, Aryeh Goretsky

Hello, As I understand it, if you call in for technical support as a home user to ESET's North American office, you will be offered either fee-based phone support, or redirected to the free online chat support service. Note that this applies only to U.S. (and possibly Canadian) callers; offices in other countries continue to provide free basic phone support to home users. Regards, Aryeh Goretsky

Hello, As my colleagues @Marcos and @itman noted, the detection of EFI/CompuTrace is a legitimate one and not a false positive. It looks like the Lenovo ThinkPad P70 has a vulnerable version of that module present, which is what is being detected. I found a few discussions which might be of use: Lenovo Support Forum - ThinkCentre - How to disable CompuTrace Lenovo Support Forum - Absolute CompuTrace Agent Lenovo Support Forum - UEFI, Win 10 v1903 and Anti Virus Lenovo Support Forum - Lenovo Yoga 920 does not meet Microsoft's standard hardware security requirement

Hello, Yes, you would just re-enter your existing license key into the new installation of the software. Regards, Aryeh Goretsky

Hello, The link to log in to the Partner Portal can be found here at the bottom of the Partner with ESET web page for U.S. partners. I believe you get credentials for it when you join the partner program. Regards, Aryeh Goretsky