Aryeh Goretsky

Hello, I am looking at the ESET SysRescue Live download page at https://www.eset.com/int/support/sysrescue/ and it does say Windows 10 is supported. You might have better results using the downloadable .IMG file for creating a USB version than the .ISO file, which is normally intended for optical (CD or DVD) media. Regards, Aryeh Goretsky

Hello, The telephone number for ESET's US office +1 (866) 343-3738. It is toll-free, and there is no charge for customer service activities like troubleshooting a license activation. Customer service, by the way, is handled on-site by ESET employees. I am not sure what message you saw or where it came from, but dialogs and messages from ESET's software do not contain phone numbers. I wonder if this might have been some kind of pop up or notification toast message from a web browser. Regards, Aryeh Goretsky

Hello, Please contact the ESET Authorized Reseller or Distributor from which you purchased the license. They can provide you with the credentials used to register ESET NOD32 Antivirus for Linux Desktop. Regards, Aryeh Goretsky

Hello, The ESET icon in the system tray notification area should be appearing automatically after the system starts. If it isn't, it could be that the program is getting disabled/prevented from being launched for some reason. I have seen this in the distant past with various system cleaning/tweaking/performance utilities, but do not recall seeing it recently. Please contact your legal ESET distributor or office and open a ticket with them, as a support engineer will need to examine your system further to determine what action is blocking the ESET user interface icon from populating in the system tray notification area. Regards, Aryeh Goretsky

Hello, As 2019 comes to a close, and just before computers are turned off so that we can spend time with friends and family, I would like to take a moment to wish each and every one of you best wishes for the holiday season, and the forthcoming New Year as well. This past year has been equally exciting, challenging and sometimes even terrifying in terms of computer security, and we know that you have many choices when it comes to whom you choose to protect your computers. We are grateful that you have chosen to place your trust in ESET, and we will do our utmost to ensure that we continue to earn that trust into 2020 and beyond. On a personal note, 2019 marks my thirtieth year in the field. In 1989, I began my career by driving to John McAfee's house and answering the single phone line in-between taking classes at college. Back then, there were perhaps a couple of dozen computer viruses for PCs running DOS, and about the same for Macs (running the classic Mac OS). In the intervening three decades, we have seen the rise (and fall) of several computing platforms and entire ecosystems. We've gone from the dream of having a computer in every home to having one in every room (and sometimes more than one). Classic computer viruses (i.e., recursively self-replicating code that creates a possibly evolved copy of itself) have become almost extinct as a standalone threat, replaced by an alphabestiary of malicious software, some of which do incorporate viral-like techniques. The one thing I can say, though, is that I never thought the problem of malicious code would get as bad as it has become today. The flip side of this, though, is that I am constantly amazed at how good companies like ESET have gotten at combating those threats. To be a part of ESET and see how the company does things at scale has definitely been a highlight of my career so far, and I hope to continue helping protect your computers for many years to come. Wishing you all the best, Aryeh Goretsky

Hello, Hmm… this is kind of a long answer. ESET is always looking at all sorts of new (and not-so-new) technologies and how we can better protect people, and the Internet of Things is one of those areas where there are a lot of challenges and a lot of interest. We have done everything from finding vulnerable devices and reporting them to their vendors (under responsible disclosure guidelines, BTW), as well as looked at the space from the perspective of a higher level overview. So, from that perspective, ESET does have interest in the space. But, that said, it is important to understand that there are a lot of non-obvious background activities that go into shipping actual hardware. My last employer (before I joined ESET in 2005) was a telephony hardware manufacturer that made embedded systems like VoIP handsets, PoE switches, PBXes and the like. While that may sound dissimilar to an "IoT device" at first glance, they are really largely the same: General purpose (commodity) hardware and operating systems software that has been highly-optimized and engineered to perform a few set-purpose activities. In the case of those devices, that involved things like taking and placing calls, handling voicemail, toggling MWI (message waiting indicator) LEDs and connecting to a variety of standards-based (SIP) and proprietary (Cisco) devices. To get to all of that, though, the company had to go through all sorts of prototyping to design and then test the hardware, source component suppliers, find printed circuit board manufacturers, assembly partners, etc. Doing all of that requires having lots of electronics engineering talent, with specialization not just in embedded but telecommunications and networking as well. You have to design the plastics (or contract that out to a design firm), as well as do things like get certification from various regulatory agencies and safety organizations (FCC, UL, TUV and so forth). You even have to design crush-proof packaging and foam inserts which is a highly-specialized field. Getting device through certification is not always easy (when I left my last employer, they were going through a multi-month long process to get a Bluetooth radio module inside a handset certified for EU use) or cheap. And, once you've finally got a working, certifiable product, it gets even more complicated. If you have a physical product like hardware, you have to have physical space for engineers to sit in, warehouse space for inventory, a shipping department, a QA/testing department, an RMA department for analyzing why units failed in the field and repairing them and so forth. Also, expect to re-spin (revise) your product's hardware several times over its life-cycle to fix bugs in it. Those will occur, no matter how much you design or test for them. At my last employer, they had one product with a circuit board on revision H (8th revision) because revisions A though G had flaws in them. Even something as simple as the Raspberry Pi 4 has design flaws that need to be fixed with a board redesign. All together, that is a lot of work, and while ESET has engaged in some activities-at-scale before which required some specialized engineering, making an IoT security device is in a different kind of direction than the has historically been in. That's not to say that you will never see an ESET IoT security device, but just not to expect anything in the near term, because there's a lot of work to do to get into the hardware space. It may instead be more effective to partner with companies to provide that kind of functionality. But, that's a discussion far beyond my area of expertise. Regards, Aryeh Goretsky

Hello, ESET is not in the wireless networking business, but using a guest wireless network without access to your own internal network of machines is a good start. Keeping the router up-to-date with the latest firmware from the manufacturer is important, too. If they are no longer providing updates, you can look to see if firmware from a third-party is available, such as DD-WRT, or replace the router with a new, supported device. If you are using ESET Internet Security or ESET Smart Security Premium, you can use the Connected Home Monitor feature to see what is attached to your internal network. For scanning other people's computers, you may want to consider using a USB flash drive with ESET SysRescue Live installed to it. Regards, Aryeh Goretsky

Hello, The email address you mentioned is, I believe, for ESET's Hungarian distributor. While they can certainly receive your report and forward it to ESET's threat lab, it is always going to be faster to contact ESET's threat lab directly using the instructions my colleague @Marcos provided. False positive reports are treated with high priority by ESET, and the lab is staffed 7×24×365 with experts who can investigate them. Regards, Aryeh Goretsky

Hello, ESET has published several articles about the BlueKeep (CVE-2019-0708) vulnerability, which an exploit targeting RDP on older/unpatched versions of Windows. You can read them on ESET's WeLiveSecurity blog at: https://www.welivesecurity.com/2019/11/11/first-bluekeep-attacks-fresh-warnings/ https://www.welivesecurity.com/2019/08/15/microsoft-warning-wormable-flaws/ https://www.welivesecurity.com/2019/07/17/bluekeep-patching-progress/ https://www.welivesecurity.com/2019/06/06/nsa-urging-users-patch-bluekeep/ https://www.welivesecurity.com/2019/05/22/patch-now-bluekeep-vulnerability/ We may have some additional articles about RDP security in the future (depending, of course, on what happens in the future with things like BlueKeep). Regards. Aryeh Goretsky

Hello, If you can send me a private message with the details I can forward it along to the responsible department. Regards, Aryeh Goretsky

Hello, You have posted in three different message threads requesting assistance with your missing license, which makes it a little difficult to figure out which one to help you in. I have gone ahead and consolidated all of your messages into this one message thread and hidden the duplicates so that ESET's support staff may better assist you. I have found the ESET NOD32 Antivirus license you ordered in our licensing database, and re-sent the license to you through that mechanism. I have also gone to the lost license look up page at https://www.eset.com/int/support/lost-license/, entered the email address you used to register with the forum, and submitted a request through that. These should both appear in your email account within the hour (if not sooner). Please check your spam folder plus any mail rules that may be applied on your account if they do not show up in your inbox. Lastly, I will sent you a private message with your license key, just in case your mail provider is having some sort of problem. Regards, Aryeh Goretsky

Hello, ESET does have a few OEM partnerships with companies like agreements like Gryphon Online Safety, Ltd. for its router and ClevX, LLC for removable media security, however, it is usually up to each OEM partner to do their own sales, marketing and branding. There may be some joint PR activities, but usually in deals like these ESET is something of a "silent partner," providing the partner with a particular technology or set of technologies which they then go out and sell. I just mentioned those two as examples because they actually mention ESET on their websites. Some OEM partners choose to mention their ESET partnership, others do not. This is a little different from ESET's Technology Alliance, which we have allied with companies like GreyCortex, Safetica and Xopero to provide a complementary technology, such as traffic analysis, DLP or backups. You can learn more about these types of activities via the Business Development section of ESET's web site, but as they are primarily sales activities, they are not normally going to come up for discussion here. As my colleague @Marcos noted above, we're primarily a venue for support and sharing information in the forum. Regards, Aryeh Goretsky

Hello, A list of removed programs can be found at https://support.eset.com/kb3527/#removable. Regards, Aryeh Goretsky

Hello, ESET is open to new ideas and suggestions. Just don't expect all of them to be implemented, especially if they offer little added benefit to ESET's customers. Regards, Aryeh Goretsky

Hello, I believe you'll find some of the requested functionality in various programs such as ESET SysInspector, ESET SysRescue Live CD, the ESET Rogue Applications Remover and various other malware removal tools. Regards, Aryeh Goretsky