Aryeh Goretsky

Hello, If you are downloading from the US web site, for example: https://www.eset.com/us/home/smart-security-premium/download/, look under Download Option, click on the Configure Download text, and then click on the Changelog▼ text. The changelog will now be displayed below the download link. The installer for the software discusses new features added in the major version of the software. In other words, the changes from version 13 to 14, and not the specific changes between 14.1.0.19 and 14.1.0.20, as those are displayed in the changelog. Regards, Aryeh Goretsky

Hello, Please see the following thread: https://forum.eset.com/topic/26533-eset-file-security-for-linux-support-the-solaris-os-11x/ Regards, Aryeh Goretsky

Hello, The article at https://support.eset.com/en/kb318-features-available-in-windows-eset-home-products gives an overview of what feature each program has. Like my colleague @Marcos, I would suggest looking at ESET Internet Security for its network security features. Regards, Aryeh Goretsky

Hello, Here are instructions for uninstalling ESET's software on Windows 10: https://support.eset.com/en/kb5547-uninstall-your-eset-home-product-in-windows-10 Regards, Aryeh Goretsky

Hello, These sound like spam—they are likely not from the companies whom you mentioned, but scammers trying to get your credit card/banking details. I would suggest just flagging them as spam. Unfortunately, there is not much else one can do, as replying or attempting to unsubscribe just tells them they have found a valid email address, and they will send even more spam as a result. Regards, Aryeh Goretsky

Hello, Just to add to my colleague @Marcos' advice, you could try excluding the following directories %ProgramData%\ESET\ %ProgramFiles%\ESET\ %ProgramFiles(x86)%\ESET\ However, there is no guarantee that this will prevent any conflicts from occurring. As a result of running multiple anti-malware programs at once, systems may experience performance issues, including but not limited to periodic freezes, lockups, crashes and other anomalous behavior that will be difficult to troubleshoot because the software is being used in an unsupported fashion. I do understand that you a

Hello, Interesting. I had suspected scenarios like these might be coming into play, but did not have any specific data. Thank you for sharing that. One thing I am curious about: Since the software you mentioned is hardware-locked, what happens when the computer it is being run on develops a non-recoverable fault or fails completely? Do you keep an inventory of identical computer parts in order to perform hardware swaps? Regards, Aryeh Goretsky

Hello, You have come into ESET's technical support forum and are asking a business development question, to which the technical people here have responded with the information that they have available. If you have further questions on the matter, you may ask ESET's business development team, who may be contacted via the web page in my previous message to you, @total. As your question has now been fully and completely answered to the best of our technical support forum's abilities, I shall now mark this thread as closed. Have a wonderful day, and thank you for your continued interes

Hello, If you do not mind my asking, could you tell us a little more about why you are still using Microsoft Windows Vista? Is it that you have specific hardware or software that does not work on a newer version of Windows, or perhaps you like its user interface/the user experience more, or something else? We typically do not get a lot of feedback (good or bad) from folks who run Windows Vista, so am trying to understand a bit more when we encounter this decade-and-a-half old operating system still being used. Regards, Aryeh Goretsky

Hello, While I am not familiar with the specifics of this particular version of the software, I can confirm it is a legitimate version of ESET's software available through partners of ESET. Special releases like this are done through ESET's business development team—at one point my office was just down theirs, and I remember them mentioning something about it. If you are interested in providing a specialized solution to your customers (not just this, but things like secure USB solutions, mail scanning appliances, etc.) I would suggest contacting them. Regards, Aryeh Goretsky

Hello, I am not aware of any application-level software solution that detects IMSI catchers. Perhaps you will find the following of interest: SeaGlass: Enabling City-Wide IMSI-Catcher Detection from the University of Washington in Seattle. Regards, Aryeh Goretsky

Hello, ESET's software is licensed directly, as well as through distributors and resellers worldwide. You would want to check with the ESET office, distributor or reseller directly to determine what forms of payment they take. Regards, Aryeh Goretsky

Hello, It appears that the license was overused and terminated due to piracy. You will need to contact eBay to request a refund from the seller. A global list of authorized partners from which you can purchase legal licenses can be found at https://www.eset.com/int/business/partner/find/ on ESET's web site. Regards, Aryeh Goretsky

Hello, The record for this license is for a different product. Can I ask where the license was purchased from? Regards, Aryeh Goretsky

Hello, The license with Public License ID: 33C-5ER-WBR was purchased from ESET's Polish distributor from an email address ending in the windowslive.com domain. That license has been terminated, and a new set of license credentials sent to that email address. If that is not the distributor you purchased from, and not the email address you used when you purchased the license, then I would suggest that you go through your records to determine whom you purchased the license from and request a refund. For a list of authorized ESET's worldwide partners visit https://www.eset.com/int/busine