Aryeh Goretsky

Hello, Assuming this is the US retail box package, Inside the ESET Smart Security 2014 box you'll find a CD in a sleeve, maybe a a sheet of paper with installation instructions (f they are not printed on the CD sleeve) and some cardboard to hold everything together. If that is the case, download the current version of ESET Smart Security from https://www.eset.com/int/home/smart-security/download/, install it, and use the key off the back of the CD sleeve to activate it. Given the age of the retail box, it's possible it used the "old" method of entering a username and password for activation. If that's the case, convert it to a "new" license key using the form at https://my.eset.com/convert. If you have any questions, just give ESET a call at +1 (619) 876-5400, as Jadinolf noted, and a customer service rep will be happy to get you squared away. Regards, Aryeh Goretsky

Hello, According to the VirusTotal link you posted, the file is detected by 43 out of 64 of the anti-malware engines used on that site. Nevertheless, if you feel the file is clean and ESET plus the other two-thirds of the anti-malware engines used on VirusTotal are wrong, you can report the file to ESET's threat researchers by following the instructions at http://support.eset.com/kb141/. Regards, Aryeh Goretsky

Hello, As TomFace has given you the same reply as any ESET staff member would, we will draw this thread to a close. Remember, http://support.eset.com/kb141/#SubmitWebsite is the best way to report web sites to ESET as it is monitored around the clock by ESET's threat researchers. Regards, Aryeh Goretsky

Hello, Just to add to my colleague Marcos' comment, the upgrade from ESET Smart Security 7 to 10 is free. You just use your existing license from v7 to activate it once it is installed. Regards, Aryeh Goretsky

Hello, Try opening Device Manager (filename; DEVMGMT.MSC), navigating to the entries for the EPSON XP-200 and Canon Pixma MX870 AIO printers, right-clicking on each one, respectively, and selecting Update driver from the context menu that pops up. This tells Device Manager to query the Windows Catalog repository with the hardware's GUID and performs a version check against the installed driver. If a newer one is available in the Windows Catalog repository, this should cause it to get downloaded and installed onto your system. Note that a reboot is sometimes required when a driver is updated. I posted a somewhat-longish message on Reddit at reddit.com/r/buildapc/comments/6c7m22/built_a_midtier_gaming_pc_missing_drivers_quite/dhszac3/ giving some historical context to why this occurs. Regards, Aryeh Goretsky

Hello, You should be able to download ESET Smart Security from the download page at https://www.eset.com/us/home/smart-security/download/. If that does not work for some reason, try the following direct links: ESET Smart Security (x64) - https://download.eset.com/com/eset/apps/home/ess/windows/latest/ess_nt64_enu.exe ESET Smart Security (x86) - https://download.eset.com/com/eset/apps/home/ess/windows/latest/ess_nt32_enu.exe User Guide [PDF] - https://download.eset.com/com/eset/apps/home/ess/windows/latest/eset_ess_10_userguide_enu.pdf Quick Start Guide [PDF] - https://download.eset.com/com/eset/apps/home/ess/windows/latest/eset_ess_10_quickstartguide_enu.pdf The above download links are for version 10, which your license covers (ESET software licenses are per product, regardless of version). Regards, Aryeh Goretsky

Hello, Microsoft is still making small changes to Windows 10 Creators Update (aka Redstone 2), and while no major issues have been found, until the release version is generally available, we won't have an authoritative answer. ESET and Microsoft work closely together to ensure compatibility with Microsoft's operating systems and applications, and that allows us to make programs which work well with each other, but we also need time to verify this, as sometimes small changes can occur which impact behavior. We don't tend to have interoperability problems with each other, but if you can wait a few days to be sure that's always a good idea. Of course, if you're a Microsoft Windows Insider, participate in ESET's public betas, etc., it's great to do so, and be sure to give both Microsoft and ESET feedback if you come across something which doesn't work as expected. Regards, Aryeh Goretsky

Hello, Just to follow up to my colleague Marcos' comments, ESET's softwre flags sites as malicious for a variety of reasons. It might be the site has a malicious binary on it, has a malicious script on it, is involved in criminal activity (phishing, for example), or somehow does something which affects the confidentiality, integrity or availability of your computer. ESET is a company whose business is protecting its customers from computer-borne threats. Of course, there are dozens of companies which do this besides ESET, and ESET strives to be the one that you choose over all those others by providing your computer with the best protection possible. And that means relying on ESET to make decisions about what is or is not harmful to your computer. Now, ESET has all sorts of classifications for different types of threats (potentially unwanted applications, potentially unsafe applications, websites etc.) which it uses to categorize those risks. And, occasionally, it might get those wrong, which is what we call a false positive (i.e., a report of something when something isn't there). My colleague has asked for a list of URLs that are being blocked so he can investigate why they are being blocked. It could be they are hosting some kind of malware. Or maybe it's an example of the aforementioned false positive scenario. But, the point is, without telling ESET which sites are being blocked, ESET cannot tell you why the sites are being blocked. If you don't feel comfortable mentioning the web sites in a public message, that's fine. Send a private message with the web sites, or report them to ESET's researchers by following the instructions in http://support.eset.com/kb141/?locale=en_US. Someone from ESET can then investigate your report. Otherwise, we're kind of stuck in a situation where no one can put together enough pieces of information to determine what's actually happening. Regards, Aryeh Goretsky

Hello, We have standardized on English for this support forum, but you can contact ESET's Israeli distributor directly for support in Hebrew. From looking around https://www.eset.co.il/support/ I found the following contact information: ESET NOD32 Antivirus and ESET Internet Security are Windows programs, and a chart showing their differences can be found here in English.. ESET has two programs for Android, ESET Mobile Security and ESET Parental Control. ESET's Israeli distributor can provide information about these in Hebrew. Regards, Aryeh Goretsky

Hello, I have notified ESET's web team, and will let you know where the file has been moved to or when it is restored. Thanks for the report. Regards, Aryeh Goretsky

Hello, ESET can certainly assist you with that. You will first need to generate an unlock code on the computer, and then contact technical support with that, who can then provide you with instructions on how to reset the password. Specific instructions can be found in ESET Knowledgebase Article #333, "Reset your settings password using the ESET unlock tool". Regards, Aryeh Goretsky

Hello, Without knowing which of ESET's programs you are running and which version it is, it would be difficult to answer your question. For example, Marco asked if you were running one of our Windows desktop programs (ESET NOD32 Antivirus, ESET Smart Security, etc.), but when I first read your message, I was wondering if you might be asking about one of our mobile programs, like ESET Mobile Security for Android. It is pretty standard for software and hardware vendors to ask you which product you're using, a version or model number and so forth. That way, we know exactly what you are using, and can provide an answer that is correct to your operating environment. Regards, Aryeh Goretsky

Hello, You installed the correct version of ESET Endpoint Antivirus 5 for your operating system, Calgresh. ESET Endpoint Antivirus 5 contains a mixture of both 32-bit and 64-bit code, with parts that need to be 64-bit, such as drivers, compiled as 64-bit code, while other parts may be 32-bit or 64-bit. This does not affect in any way how the program operates or protects your computer--it's just how that version of the software was engineered. Regards, Aryeh Goretsky

Hello, From the ESET NOD32 Antivirus Product Overview paper: Script-Based Attack Protection Detects attacks by malicious scripts that try to exploit Windows PowerShell Also detects malicious JavaScripts that can attack via your browser. Mozilla Firefox, Google Chrome, Microsoft Internet Explorer and Microsoft Edge browsers are all supported Source: https://cdn1-prodint.esetstatic.com/ESET/INT/Products/Home/EAV/v10/Product_Overview-ESET-NOD32-Antivirus.pdf [PDF] This also applies to ESET Internet Security, ESET Smart Security and ESET Smart Security Premium v10. Regards, Aryeh Goretsky

Hello, This is very odd. You should be getting a notice when it expires, but certainly not one per second. Can you please check to make sure the time and date are set correctly on your computer? Regards, Aryeh Goretsky