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Aryeh Goretsky

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  1. Upvote
    Aryeh Goretsky gave kudos to gencer in ESET not compatible with Windows 10 ver 1903!   
    @Marcos, I had the same problem. Apps are getting opened slowly or some apps not even start. (Starts actually but no GUI shows up). I was almost report this until I see one of your reply on another thread.
    You suggested that to enable pre-release updates. Which I did and everything fixed. Apps are now opening as fast as possible and that no-GUI apps are opening and no problem at all with 1903.
  2. Upvote
    Aryeh Goretsky gave kudos to Marcos in ESET not compatible with Windows 10 ver 1903!   
    We extensively test our products with Insider preview builds so that our products are compatible with new versions of Windows 10 when officially released but have not encountered the issues you've mentioned. Unfortunately, without a memory dump or reproducing the issue on our end we cannot pinpoint the issue.
  3. Upvote
    Aryeh Goretsky gave kudos to Marcos in ESET not compatible with Windows 10 ver 1903!   
    So far we are not aware of any issues with 19H1. If you can reproduce the issue, please configure Windows to generate complete memory dumps as per https://support.eset.com/kb380 and when the system freezes, manually trigger a crash to generate one. When done, compress it, upload it to a safe location and drop me a message with a download link.
    We also kindly ask you to post information about installed modules (Update -> Show all modules).
  4. Upvote
    Aryeh Goretsky gave kudos to Marcos in The Logic of your user interface (y/n)   
    As for ThreatSense settings, these must be naturally different for each scanner and on-demand scanner profile. If they were to be set globally at one place, you couldn't create different on-demand scan profiles with different cleaning or scan settings and you couldn't configure to run scans with in-depth scan parameters.
  5. Upvote
    Aryeh Goretsky gave kudos to Marcos in Having a Issue with A Website   
    No, please don't follow the instructions there. SSL filtering should never be disabled unless advised by customer care as a last resort.
  6. Upvote
    Aryeh Goretsky gave kudos to frank_sokolove in The Logic of your user interface (y/n)   
    You have a very complicated program here, lots of features, menus, pull-down menus. As a user seeing the program for the first time (not really), I want to find what I want with minimum effort. For the best layout for the user (not the programmer), I stumble around a lot in trying to find what I am looking for. If I were the lead programmer, I would get a pack of 3X5 cards and lay out a system of logic, with features set up the way I would expect to see it as a User. I had to fish around quite a bit to find, for example, how to schedule a scan. For another example of what's wrong, take a look at Tools and see the three unlikely items under it -- and "More tools," hidden away so I did not see it the first four times looking for what I wanted. When I finally noticed "More tools," I saw the eleven items under. All items should be under "Tools," and I should see such subcategories as Scheduling and logs, Network issues, Cleaning (system; malware); Send to Eset; Reports, and more. A lot of research has gone into how to lay out a program for the user, see https://www.uie.com/  .  
  7. Upvote
    Aryeh Goretsky gave kudos to peteyt in The Logic of your user interface (y/n)   
    Could maybe removing the more tools part help e.g. all tools shown in tool area by default?
  8. Upvote
    Aryeh Goretsky gave kudos to Peter Randziak in Virus upload by customer   
    Hello @Miko Levy,
    yes, sure the process is well described in our KB at https://support.eset.com/kb141/?locale=en_US&viewlocale=en_US 
    Thank you in advance for your future submissions ;-),
    P.R.
  9. Upvote
    Aryeh Goretsky gave kudos to Marcos in Virus upload by customer   
    You can refer to the FAQ section at the right-hand side of this forum:
     
  10. Upvote
    Aryeh Goretsky gave kudos to TomFace in Someone eles using my key   
    If you purchased it through the ESET US website and are indeed in Canada, what I would do is submit a support ticket.
    I don't know if you are a business or home user, so you can select at
     https://www.eset.com/us/support/contact/s3/?seg=home
    or you can call ESET
    https://www.eset.com/us/about/contact/
    Regards,
    Tom
     
  11. Upvote
    Aryeh Goretsky received kudos from RB fashion in Future changes to ESET NOD32 Antivirus   
    Hello,
     
    Not every requested feature can be added at once.  ESET's project managers have to carefully look at the technical and market requirements for each request.  Sometimes, the amount of work required to implement a requested feature may mean that it needs to be put off for a few version releases until enough engineering time can be budgeted to implement, test and maintain the feature.  And sometimes, a feature might be requested that is just out of scope, offers little real-world benefit to customers or may even be against ESET's business practices.
     
    In any case, what I would suggest is to provide as detailed a description as possible of the feature you are requesting, in order for ESET's project managers to make better sense of it, and a little patience, as not everything can be done at once.
     
    Regards,
     
    Aryeh Goretsky
     
     

  12. Upvote
    Aryeh Goretsky gave kudos to Rami in Future changes to ESET Internet Security and ESET Smart Security Premium   
    It's not that big deal in my opinion @nonamelab, It's a way to bring more people to use ESET and in the same time giving the person who invited the other person who doesn't use ESET , a month of usage or more I don't remember exactly.
  13. Upvote
    Aryeh Goretsky received kudos from TomFace in Rules of the ESET Security Forum   
    Welcome to the ESET Security Forum!
     
    ESET is pleased to provide you with this resource in order to make it easy for you to ask questions and receive answers about ESET's products and services.  Understand that the ESET Security Forum is a private community for existing customers of ESET, prospective customers who are interested in ESET's software, ESET employees and business partners.  Because of this focus, it is not like a general public forum, where conversations take place on a variety of non-ESET and non-security related topics.
     
    With that in mind, we have the following rules in place:
     
    When registering for an account on the forum, please fill out the information accurately and correctly.
    Do not enter the Username and Password for your licensed ESET software, but instead choose a username (in Latin) unique to this forum.  You should also choose a suitably complex password unique to this forum as well. Do not create multiple accounts.  If a person is found creating multiple accounts, ESET reserves the right to take whatever actions it deems necessary, including banning, blocking, deleting and/or merging them.  The exception to this rule is ESET staff, who may create multiple accounts for testing purposes. No impersonating other forum users, ESET employees or other people. Use appropriate language in the forum.  No vulgar, obscene or rude language will be tolerated. No vulgar, obscene or otherwise offensive images or video will be tolerated. ESET staff have the right to move, edit or modify messages that you post.  This may be done for clarity, to move a message to more appropriate forum where it will receive more attention, or for other reasons outlined in these rules. All decisions by ESET staff are final, and not open to discussion. This list may be updated at any time.  Please periodically visit this page to review any updates. Do not post direct links to any executable files, malicious/suspicious software or web sites in public messages, even if you think the software or site is clean and incorrectly detected by ESET.  Break up the URL by inserting spaces into it, or replacing the protocol handler with an obfuscated one, like . Do not attach malicious or suspicious files to messages, even if you think they are clean.  Write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post any personally identifiable information (PII) about yourself, such as an email or mailing address or phone number, in a public message. Do not post the username and password or license key for your ESET software in a public message. Do not post links to software cracking tools, license key generators, pirated copies of software or other illicit software in the forum.  If you wish to report a site, write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post private correspondence (private messages, email, etc.) publicly within the forum. Do not post "A vs. B" or "Which product is best?" type messages in the forum. Do not post overtly commercial messages in the forum (this includes in your signature). Do not pre-announce releases.  Due to differences in scheduling, it may sometimes take several hours after a release has appeared on ESET's web site for the release announcement to appear here in the forum. Do not abuse the forum's rich text controls.  Messages and signatures with inappropriate font selection, including size, color and, for signatures, length, may be edited by forum staff to conform to standards of decency. Do not ask other users for logs, especially if they may contain sensitive or other personally identifiable information. Posts made on behalf of a 3rd party company may only be made from accounts registered with an email address from the company's domain (verifiable by ESET staff). Do not use the "Report post" function for other purposes than reporting inappropriate content requiring moderators' attention. Do not report possibly incorrect detections or blocks (false positives) in the forum unless they may affect a lot of users. If you think that your application or website is detected or blocked incorrectly, please report it to ESET as per the instructions at https://support.eset.com/kb141. Be civil, do not post sarcastic, offensive or mocking comments towards any person or entity. Do not post messages that are off-topic, keep the discussion to the point and do not lead it astray. To discuss a different, unrelated issue or question, always create a new topic. If you have any questions or comments, please contact one of ESET's moderators.
     
    Last Revised: 5 March 2019.
  14. Upvote
    Aryeh Goretsky gave kudos to foneil in ESET SysRescue Live 1.0.16 has been released   
    A new version of ESET SysRescue has been released. See the ESET SysRescue Download page for more information and to download the tool. 
    How do I use ESET SysRescue Live to clean my computer?
    Changelog
    Changed: ISO updated to isohybrid. Isohybrid enables the ability to create live USB via various available apps. Older versions of Live USB creator will not work because they are bound to a specific version of ISO Changed: Updated legal terms and sensitive information handling due to EU General Data Protection Regulation (GDPR) Changed: System updated to Ubuntu Xenial Xerus 16.04 LTS Changed: Updated UEFI boot and the ISO now supports both Legacy and UEFI mode booting Changed: Integration of the second El Torito image grub Changed: Additional minor changes and improvements Fixed: Invalid copyright value in startup splash
  15. Upvote
    Aryeh Goretsky gave kudos to Cousin Vinny in Request for feedback on a plan to change handling of Potentially Unwanted & Unsafe Applications   
    Speaking as someone who is hands-on IT management rather than a reseller or MSP:  That is how I would expect it to behave and should.  My endpoints are configured for strict cleaning so I have not dealt with this issue, however if end users were greeted with option dialogs during an av scan without any way for the admin to suppress I would be quite aggravated with the product.
  16. Upvote
    Aryeh Goretsky gave kudos to rekun in Request for feedback on a plan to change handling of Potentially Unwanted & Unsafe Applications   
    I would welcome the changes, as I currently enable strict cleaning to get similar results 
  17. Upvote
    Aryeh Goretsky gave kudos to Marcos in Request for feedback on a plan to change handling of Potentially Unwanted & Unsafe Applications   
    Dear forum members,
    We are considering a change in the product's behavior but before doing that, we would like to consult you, our field experts with regards to the problem and suggested change.
    We kindly ask you to:
    Read this message carefully Talk with other people of your support staff, whether they are aware of issues related to current behavior Provide any comments (supportive / negative) towards the proposed change As of now, one of the issues that our customers are facing is the behavior of products in managed environment, related to handling of detections and cleaning of Potentially Unwanted and Potentially Unsafe Applications (hereafter referenced as PUA)
    The following are prerequisites of the behavior:
    Default cleaning settings on the Endpoints (normal cleaning) Detection of PUA is enabled. With these settings we were reported the following problems by several customers and resellers / MSPs that we have interacted with directly during a customer research.
     
    Main problems are:
    End users on local machines are forced to respond to an „interactive window“ that is asking for action in case of a PUA detection, which can by triggered by protection modules or the on-demand scanner. They offer the „ignore & continue“ action even in managed environments where the end user should not make decision. Users can try to install a PUA which usually ends with multiple interactive windows appearing. If a PUA is already in the system and you schedule an on-demand scan, it will be reported to the user again and a dialog with action selection is shown to the user. If this happens on a server, it will be never resolved; the dialog eventually expires, and then will be reported again and again to the server upon re-scanning. The only solution currently is to set an exclusion or to set cleaning mode to strict which will automatically remove the PUA detection without asking.
     
    What are we planning to do:
    We are planning to change the product behavior in a way that our endpoints will automatically block / clean PUA detections in managed environments according to the option selected by an administrator, meaning that the end users will never see interactive windows. Alerts (only one) will be reported to the ERA, and it will be up to the security administrator to either set an exclusion or acknowledge such detection. After exclusion, reinstall of the affected PUA will be needed on the target system; restore from quarantine is not enough since „cleaning“ also removes references which are not restoreable (this is valid also now, when Exclusion is „cleaned“).  
    We would like to hear from you and ask for feedback whether you consider this change as risky from the perspective of customer expectations. We do perceive the problem as serious and would like to change the behavior even for existing users by means of a module update. An alternative approach is to change it only in new versions of our products, meaning Endpoint V7 and eventually backport it to a new 6.6 hotfix if that happens in the foreseeable future.
    How the interactive window looks:

    How it looks in the logs:

    How it looks in the ESET Remote Administrator:

    Please note that we are also bringing a lot of changes into the ESMC:
    Cleaned „threats“ are automatically going to be marked as resolved (once the behavior is implemented, you will automatically get the PUA cleaned at the „first detection“) and will be automatically „resolved“ in ESMC (no duplicated entries when one clicks „no action“) You will be able to set exclusions directly from the threats section, basically by „one click“; there will be also an option to set „exclusion by HASH“ in EES.  
    Thank you for your feedback & support.
  18. Upvote
    Aryeh Goretsky received kudos from Dimitris G in Rules of the ESET Security Forum   
    Welcome to the ESET Security Forum!
     
    ESET is pleased to provide you with this resource in order to make it easy for you to ask questions and receive answers about ESET's products and services.  Understand that the ESET Security Forum is a private community for existing customers of ESET, prospective customers who are interested in ESET's software, ESET employees and business partners.  Because of this focus, it is not like a general public forum, where conversations take place on a variety of non-ESET and non-security related topics.
     
    With that in mind, we have the following rules in place:
     
    When registering for an account on the forum, please fill out the information accurately and correctly.
    Do not enter the Username and Password for your licensed ESET software, but instead choose a username (in Latin) unique to this forum.  You should also choose a suitably complex password unique to this forum as well. Do not create multiple accounts.  If a person is found creating multiple accounts, ESET reserves the right to take whatever actions it deems necessary, including banning, blocking, deleting and/or merging them.  The exception to this rule is ESET staff, who may create multiple accounts for testing purposes. No impersonating other forum users, ESET employees or other people. Use appropriate language in the forum.  No vulgar, obscene or rude language will be tolerated. No vulgar, obscene or otherwise offensive images or video will be tolerated. ESET staff have the right to move, edit or modify messages that you post.  This may be done for clarity, to move a message to more appropriate forum where it will receive more attention, or for other reasons outlined in these rules. All decisions by ESET staff are final, and not open to discussion. This list may be updated at any time.  Please periodically visit this page to review any updates. Do not post direct links to any executable files, malicious/suspicious software or web sites in public messages, even if you think the software or site is clean and incorrectly detected by ESET.  Break up the URL by inserting spaces into it, or replacing the protocol handler with an obfuscated one, like . Do not attach malicious or suspicious files to messages, even if you think they are clean.  Write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post any personally identifiable information (PII) about yourself, such as an email or mailing address or phone number, in a public message. Do not post the username and password or license key for your ESET software in a public message. Do not post links to software cracking tools, license key generators, pirated copies of software or other illicit software in the forum.  If you wish to report a site, write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post private correspondence (private messages, email, etc.) publicly within the forum. Do not post "A vs. B" or "Which product is best?" type messages in the forum. Do not post overtly commercial messages in the forum (this includes in your signature). Do not pre-announce releases.  Due to differences in scheduling, it may sometimes take several hours after a release has appeared on ESET's web site for the release announcement to appear here in the forum. Do not abuse the forum's rich text controls.  Messages and signatures with inappropriate font selection, including size, color and, for signatures, length, may be edited by forum staff to conform to standards of decency. Do not ask other users for logs, especially if they may contain sensitive or other personally identifiable information. Posts made on behalf of a 3rd party company may only be made from accounts registered with an email address from the company's domain (verifiable by ESET staff). Do not use the "Report post" function for other purposes than reporting inappropriate content requiring moderators' attention. Do not report possibly incorrect detections or blocks (false positives) in the forum unless they may affect a lot of users. If you think that your application or website is detected or blocked incorrectly, please report it to ESET as per the instructions at https://support.eset.com/kb141. Be civil, do not post sarcastic, offensive or mocking comments towards any person or entity. Do not post messages that are off-topic, keep the discussion to the point and do not lead it astray. To discuss a different, unrelated issue or question, always create a new topic. If you have any questions or comments, please contact one of ESET's moderators.
     
    Last Revised: 5 March 2019.
  19. Upvote
    Aryeh Goretsky gave kudos to ESET Security Forum in Subscribe to ESET Knowledgebase Support News, Alerts and Customer Advisories   
    As introduced here (KB News) and here (KB Alerts), I am unpinning those threads and replacing with this one.
    We now have RSS/email subscriptions for News, Alerts, and Customer Advisories.
    Information and instructions to subscribe is available here:
    Subscribe to ESET Knowledgebase Support News, Alerts and Customer Advisories
  20. Upvote
    Aryeh Goretsky gave kudos to Marcos in Future changes to ESET Internet Security and ESET Smart Security Premium   
    For the purpose of encrypting files, folders or whole disks we offer the Secure Data module which is part of ESET Smart Security Premium.
  21. Upvote
    Aryeh Goretsky gave kudos to peteyt in Future changes to ESET Internet Security and ESET Smart Security Premium   
    Description: More information in system cleaner
    Detail: I have mentioned this previously. System cleaner is the new tool in version 11 that alerts you to system settings that have been changed from default the idea being that they could have been changed by malware.
    The issue is they give no information on the actual setting just the type of setting. I tested this feature by clicking to change settings hoping I would be shown the changes and able to make a decision.
    What would make more sense is having a way to see the actual changes and a way to ignore certain changes that the user wants to keep. Many people change things themselves e.g Windows tweakers and this feature could cause issues if they change things without realising. This could always be a more advanced option disabled by default.
    If this cannot happen at least have a lot for this feature so that advanced users can see the changes made. If eset is changing a Windows option it shouldn't be too hard to log the change somewhere. Also an undo feature might be handy as when I tried it out hoping i would be given options eset just changed them and with no lot I have no idea what got changed 
  22. Upvote
    Aryeh Goretsky gave kudos to eternalromance in Future changes to ESET Internet Security and ESET Smart Security Premium   
    Description: Add option to ESET forums to see the most requested features
    Detail: Please add option to ESET forums to see the most requested features so users do not send again the same features requests and can more details to the existing ones.
  23. Upvote
    Aryeh Goretsky gave kudos to persian-boy in Future changes to ESET Internet Security and ESET Smart Security Premium   
    suggestion: Separate export and import settings or Hips
  24. Upvote
    Aryeh Goretsky gave kudos to eternalromance in Future changes to ESET Internet Security and ESET Smart Security Premium   
    Description: Add option to name to firewall rules created on the spot
    Detail: Please add an option to name firewall rules created on the spot under "Advanced options" (for example "Weather forecast on Start menu")

  25. Upvote
    Aryeh Goretsky gave kudos to foneil in Future changes to ESET Internet Security and ESET Smart Security Premium   
    ESET Smart Security has been replaced by ESET Internet Security with version 11, for more information and to upgrade to ESET Internet Security for free, see https://www.eset.com/us/home/smart-security/#existing
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