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Aryeh Goretsky

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Kudos

  1. Upvote
    Aryeh Goretsky gave kudos to foneil in ESET Knowledgebase YouTube channel 10-year anniversary   
    The ESET Knowledgebase YouTube Channel celebrates its 10-year anniversary today! 
    https://www.youtube.com/user/ESETKnowledgebase/community
    Check out the infographic for our lifetime YouTube statistics for the channel. 
    The ESET Knowledgebase channel includes step-by-step video tutorials demonstrating the key processes and features of our ESET products, from ESET NOD32 Antivirus and ESET Internet Security to business products like ESET Security Management Center. In addition, our channel is yet another way for our customers to reach us with feedback and questions. 
    We make every effort to respond to support-related comments and yes, we do take video suggestions!

  2. Upvote
    Aryeh Goretsky gave kudos to Marcos in Remaining Key License   
    If you have purchased a license for consumer products, use the license manager at my.eset.com. If you have a business license, use eba.eset.com.
  3. Upvote
    Aryeh Goretsky gave kudos to Marcos in can not remove numerous ESET drivers from Win10   
    1, Drivers are uninstalled / removed during standard uninstallation.
    2, If uninstallation is failing, you can run the ESET Uninstall tool in safe mode: https://support.eset.com/kb2289/
    Drivers should not be removed manually since some require a proper unregistration from the registry, otherwise you may not be able to  boot in safe mode either (typically edevmon.sys).
  4. Upvote
    Aryeh Goretsky received kudos from ricoip in Rules of the ESET Security Forum   
    Welcome to the ESET Security Forum!
     
    ESET is pleased to provide you with this resource in order to make it easy for you to ask questions and receive answers about ESET's products and services.  Understand that the ESET Security Forum is a private community for existing customers of ESET, prospective customers who are interested in ESET's software, ESET employees and business partners.  Because of this focus, it is not like a general public forum, where conversations take place on a variety of non-ESET and non-security related topics.
     
    With that in mind, we have the following rules in place:
     
    When registering for an account on the forum, please fill out the information accurately and correctly.
    Do not enter the Username and Password for your licensed ESET software, but instead choose a username (in Latin) unique to this forum.  You should also choose a suitably complex password unique to this forum as well. Do not create multiple accounts.  If a person is found creating multiple accounts, ESET reserves the right to take whatever actions it deems necessary, including banning, blocking, deleting and/or merging them.  The exception to this rule is ESET staff, who may create multiple accounts for testing purposes. No impersonating other forum users, ESET employees or other people. Use appropriate language in the forum.  No vulgar, obscene or rude language will be tolerated. No vulgar, obscene or otherwise offensive images or video will be tolerated. ESET staff have the right to move, edit or modify messages that you post.  This may be done for clarity, to move a message to more appropriate forum where it will receive more attention, or for other reasons outlined in these rules. All decisions by ESET staff are final, and not open to discussion. This list may be updated at any time.  Please periodically visit this page to review any updates. Do not post direct links to any executable files, malicious/suspicious software or web sites in public messages, even if you think the software or site is clean and incorrectly detected by ESET.  Break up the URL by inserting spaces into it, or replacing the protocol handler with an obfuscated one, like . Do not attach malicious or suspicious files to messages, even if you think they are clean.  Write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post any personally identifiable information (PII) about yourself, such as an email or mailing address or phone number, in a public message. Do not post the username and password or license key for your ESET software in a public message. Do not post links to software cracking tools, license key generators, pirated copies of software or other illicit software in the forum.  If you wish to report a site, write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post private correspondence (private messages, email, etc.) publicly within the forum. Do not post "A vs. B" or "Which product is best?" type messages in the forum. Do not post overtly commercial messages in the forum (this includes in your signature). Do not pre-announce releases.  Due to differences in scheduling, it may sometimes take several hours after a release has appeared on ESET's web site for the release announcement to appear here in the forum. Do not abuse the forum's rich text controls.  Messages and signatures with inappropriate font selection, including size, color and, for signatures, length, may be edited by forum staff to conform to standards of decency. Do not ask other users for logs, especially if they may contain sensitive or other personally identifiable information. Posts made on behalf of a 3rd party company may only be made from accounts registered with an email address from the company's domain (verifiable by ESET staff). Do not use the "Report post" function for other purposes than reporting inappropriate content requiring moderators' attention. Do not report possibly incorrect detections or blocks (false positives) in the forum unless they may affect a lot of users. If you think that your application or website is detected or blocked incorrectly, please report it to ESET as per the instructions at https://support.eset.com/kb141. Be civil, do not post sarcastic, offensive or mocking comments towards any person or entity. Do not post messages that are off-topic, keep the discussion to the point and do not lead it astray. To discuss a different, unrelated issue or question, always create a new topic. If you have any questions or comments, please contact one of ESET's moderators.
     
    Last Revised: 5 March 2019.
  5. Upvote
    Aryeh Goretsky received kudos from TomFace in About Eicar   
    Hello,
    This question has now been completely answered, and the topic is now closed.
    Forum members are reminded that creating multiple accounts is against the forum's Terms of Use. 
    Furthermore, creation of new accounts in an attempt to circumvent moderation, including temporary or permanent bans, will result in the forum moderation team taking whatever actions they deem appropriate at their sole discretion.
    Regards,
    Aryeh Goretsky
     
  6. Upvote
    Aryeh Goretsky gave kudos to Marcos in ransomware attack   
    ESET didn't fail to protect the user. This is proved by the fact that ESET had recognized the ransomware for a long time before the user got infected which means that ESET must have been paused or otherwise deactivated by an attacker.
    Because of continual trolling despite giving numerous warnings and complaints from other users, we'll ban Novice as of now.
  7. Upvote
    Aryeh Goretsky gave kudos to Marcos in HOW TO DISABLE RENEWAL REMINDER?!   
    You can disable these notifications in the Application statuses setup:

  8. Upvote
    Aryeh Goretsky gave kudos to TomFace in AV-TEST and ESET   
    I use the daily "seat of my pants" results. I know what works for me.
    No A/V program is 100%...that's why they get updated and evolve.
    In my opinion, these A-V test results (no matter who publishes them) only provide the trolls with food (in addition to being (for me) worthless data). We all know (or at least should know) that you never feed a troll.
    Regards,
    Tom
  9. Upvote
    Aryeh Goretsky gave kudos to itman in AV-TEST and ESET   
    As far as AV labs tests go, they have to be scrutinized for discrepancies. For example, on the latest comparative from A-V Comparatives, Windows Defender had an unusually high false positive rate using a much smaller malware sample size. Whereas on the latest AV-Test business test, WD had a low FP rate for a much larger malware sample size.
    Bottom line - take AV lab test results as a rough approximation in regards to a security solutions real world malware performance. Also always review as many test reports as you can from different AV labs and again, look for discrepancies.
  10. Upvote
    Aryeh Goretsky gave kudos to peteyt in ESET was automatically uninstalled   
    And eset has a password option if enabled. As i have pointed 100s of times and probably shouldnt anymore, the AV is only part of a security setup. Its no good using an AV with for example a no longer supported update or without all the latest patches. Until people realisle the importance of this problems like this will happen.
    But again as also mentioned we dont know what has happened and all we can do is suggest. 
  11. Upvote
    Aryeh Goretsky gave kudos to Marcos in ransomware attack   
    This is the last warning to Novice. Further to complaints from other users that we've received about your ranting, we kindly ask you to stop this. Either give us a proof that there is an antivirus that can detect 100% of threats without updates and without any false positives and at the same time it can protect users even if they unwittingly allow an attacker to do anything on their machines under an admin account or stop trolling and ranting. We are open to serious communication but trolling is not tolerated and will never be neither here nor in any other forums. Otherwise we will need to take the appropriate action.
  12. Upvote
    Aryeh Goretsky received kudos from RB fashion in Future changes to ESET NOD32 Antivirus   
    Hello,
     
    Not every requested feature can be added at once.  ESET's project managers have to carefully look at the technical and market requirements for each request.  Sometimes, the amount of work required to implement a requested feature may mean that it needs to be put off for a few version releases until enough engineering time can be budgeted to implement, test and maintain the feature.  And sometimes, a feature might be requested that is just out of scope, offers little real-world benefit to customers or may even be against ESET's business practices.
     
    In any case, what I would suggest is to provide as detailed a description as possible of the feature you are requesting, in order for ESET's project managers to make better sense of it, and a little patience, as not everything can be done at once.
     
    Regards,
     
    Aryeh Goretsky
     
     

  13. Upvote
    Aryeh Goretsky gave kudos to Rami in Future changes to ESET Internet Security and ESET Smart Security Premium   
    It's not that big deal in my opinion @nonamelab, It's a way to bring more people to use ESET and in the same time giving the person who invited the other person who doesn't use ESET , a month of usage or more I don't remember exactly.
  14. Upvote
    Aryeh Goretsky received kudos from TomFace in Rules of the ESET Security Forum   
    Welcome to the ESET Security Forum!
     
    ESET is pleased to provide you with this resource in order to make it easy for you to ask questions and receive answers about ESET's products and services.  Understand that the ESET Security Forum is a private community for existing customers of ESET, prospective customers who are interested in ESET's software, ESET employees and business partners.  Because of this focus, it is not like a general public forum, where conversations take place on a variety of non-ESET and non-security related topics.
     
    With that in mind, we have the following rules in place:
     
    When registering for an account on the forum, please fill out the information accurately and correctly.
    Do not enter the Username and Password for your licensed ESET software, but instead choose a username (in Latin) unique to this forum.  You should also choose a suitably complex password unique to this forum as well. Do not create multiple accounts.  If a person is found creating multiple accounts, ESET reserves the right to take whatever actions it deems necessary, including banning, blocking, deleting and/or merging them.  The exception to this rule is ESET staff, who may create multiple accounts for testing purposes. No impersonating other forum users, ESET employees or other people. Use appropriate language in the forum.  No vulgar, obscene or rude language will be tolerated. No vulgar, obscene or otherwise offensive images or video will be tolerated. ESET staff have the right to move, edit or modify messages that you post.  This may be done for clarity, to move a message to more appropriate forum where it will receive more attention, or for other reasons outlined in these rules. All decisions by ESET staff are final, and not open to discussion. This list may be updated at any time.  Please periodically visit this page to review any updates. Do not post direct links to any executable files, malicious/suspicious software or web sites in public messages, even if you think the software or site is clean and incorrectly detected by ESET.  Break up the URL by inserting spaces into it, or replacing the protocol handler with an obfuscated one, like . Do not attach malicious or suspicious files to messages, even if you think they are clean.  Write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post any personally identifiable information (PII) about yourself, such as an email or mailing address or phone number, in a public message. Do not post the username and password or license key for your ESET software in a public message. Do not post links to software cracking tools, license key generators, pirated copies of software or other illicit software in the forum.  If you wish to report a site, write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post private correspondence (private messages, email, etc.) publicly within the forum. Do not post "A vs. B" or "Which product is best?" type messages in the forum. Do not post overtly commercial messages in the forum (this includes in your signature). Do not pre-announce releases.  Due to differences in scheduling, it may sometimes take several hours after a release has appeared on ESET's web site for the release announcement to appear here in the forum. Do not abuse the forum's rich text controls.  Messages and signatures with inappropriate font selection, including size, color and, for signatures, length, may be edited by forum staff to conform to standards of decency. Do not ask other users for logs, especially if they may contain sensitive or other personally identifiable information. Posts made on behalf of a 3rd party company may only be made from accounts registered with an email address from the company's domain (verifiable by ESET staff). Do not use the "Report post" function for other purposes than reporting inappropriate content requiring moderators' attention. Do not report possibly incorrect detections or blocks (false positives) in the forum unless they may affect a lot of users. If you think that your application or website is detected or blocked incorrectly, please report it to ESET as per the instructions at https://support.eset.com/kb141. Be civil, do not post sarcastic, offensive or mocking comments towards any person or entity. Do not post messages that are off-topic, keep the discussion to the point and do not lead it astray. To discuss a different, unrelated issue or question, always create a new topic. If you have any questions or comments, please contact one of ESET's moderators.
     
    Last Revised: 5 March 2019.
  15. Upvote
    Aryeh Goretsky gave kudos to foneil in ESET SysRescue Live 1.0.16 has been released   
    A new version of ESET SysRescue has been released. See the ESET SysRescue Download page for more information and to download the tool. 
    How do I use ESET SysRescue Live to clean my computer?
    Changelog
    Changed: ISO updated to isohybrid. Isohybrid enables the ability to create live USB via various available apps. Older versions of Live USB creator will not work because they are bound to a specific version of ISO Changed: Updated legal terms and sensitive information handling due to EU General Data Protection Regulation (GDPR) Changed: System updated to Ubuntu Xenial Xerus 16.04 LTS Changed: Updated UEFI boot and the ISO now supports both Legacy and UEFI mode booting Changed: Integration of the second El Torito image grub Changed: Additional minor changes and improvements Fixed: Invalid copyright value in startup splash
  16. Upvote
    Aryeh Goretsky gave kudos to Cousin Vinny in Request for feedback on a plan to change handling of Potentially Unwanted & Unsafe Applications   
    Speaking as someone who is hands-on IT management rather than a reseller or MSP:  That is how I would expect it to behave and should.  My endpoints are configured for strict cleaning so I have not dealt with this issue, however if end users were greeted with option dialogs during an av scan without any way for the admin to suppress I would be quite aggravated with the product.
  17. Upvote
    Aryeh Goretsky gave kudos to rekun in Request for feedback on a plan to change handling of Potentially Unwanted & Unsafe Applications   
    I would welcome the changes, as I currently enable strict cleaning to get similar results 
  18. Upvote
    Aryeh Goretsky gave kudos to Marcos in Request for feedback on a plan to change handling of Potentially Unwanted & Unsafe Applications   
    Dear forum members,
    We are considering a change in the product's behavior but before doing that, we would like to consult you, our field experts with regards to the problem and suggested change.
    We kindly ask you to:
    Read this message carefully Talk with other people of your support staff, whether they are aware of issues related to current behavior Provide any comments (supportive / negative) towards the proposed change As of now, one of the issues that our customers are facing is the behavior of products in managed environment, related to handling of detections and cleaning of Potentially Unwanted and Potentially Unsafe Applications (hereafter referenced as PUA)
    The following are prerequisites of the behavior:
    Default cleaning settings on the Endpoints (normal cleaning) Detection of PUA is enabled. With these settings we were reported the following problems by several customers and resellers / MSPs that we have interacted with directly during a customer research.
     
    Main problems are:
    End users on local machines are forced to respond to an „interactive window“ that is asking for action in case of a PUA detection, which can by triggered by protection modules or the on-demand scanner. They offer the „ignore & continue“ action even in managed environments where the end user should not make decision. Users can try to install a PUA which usually ends with multiple interactive windows appearing. If a PUA is already in the system and you schedule an on-demand scan, it will be reported to the user again and a dialog with action selection is shown to the user. If this happens on a server, it will be never resolved; the dialog eventually expires, and then will be reported again and again to the server upon re-scanning. The only solution currently is to set an exclusion or to set cleaning mode to strict which will automatically remove the PUA detection without asking.
     
    What are we planning to do:
    We are planning to change the product behavior in a way that our endpoints will automatically block / clean PUA detections in managed environments according to the option selected by an administrator, meaning that the end users will never see interactive windows. Alerts (only one) will be reported to the ERA, and it will be up to the security administrator to either set an exclusion or acknowledge such detection. After exclusion, reinstall of the affected PUA will be needed on the target system; restore from quarantine is not enough since „cleaning“ also removes references which are not restoreable (this is valid also now, when Exclusion is „cleaned“).  
    We would like to hear from you and ask for feedback whether you consider this change as risky from the perspective of customer expectations. We do perceive the problem as serious and would like to change the behavior even for existing users by means of a module update. An alternative approach is to change it only in new versions of our products, meaning Endpoint V7 and eventually backport it to a new 6.6 hotfix if that happens in the foreseeable future.
    How the interactive window looks:

    How it looks in the logs:

    How it looks in the ESET Remote Administrator:

    Please note that we are also bringing a lot of changes into the ESMC:
    Cleaned „threats“ are automatically going to be marked as resolved (once the behavior is implemented, you will automatically get the PUA cleaned at the „first detection“) and will be automatically „resolved“ in ESMC (no duplicated entries when one clicks „no action“) You will be able to set exclusions directly from the threats section, basically by „one click“; there will be also an option to set „exclusion by HASH“ in EES.  
    Thank you for your feedback & support.
  19. Upvote
    Aryeh Goretsky received kudos from Dimitris G in Rules of the ESET Security Forum   
    Welcome to the ESET Security Forum!
     
    ESET is pleased to provide you with this resource in order to make it easy for you to ask questions and receive answers about ESET's products and services.  Understand that the ESET Security Forum is a private community for existing customers of ESET, prospective customers who are interested in ESET's software, ESET employees and business partners.  Because of this focus, it is not like a general public forum, where conversations take place on a variety of non-ESET and non-security related topics.
     
    With that in mind, we have the following rules in place:
     
    When registering for an account on the forum, please fill out the information accurately and correctly.
    Do not enter the Username and Password for your licensed ESET software, but instead choose a username (in Latin) unique to this forum.  You should also choose a suitably complex password unique to this forum as well. Do not create multiple accounts.  If a person is found creating multiple accounts, ESET reserves the right to take whatever actions it deems necessary, including banning, blocking, deleting and/or merging them.  The exception to this rule is ESET staff, who may create multiple accounts for testing purposes. No impersonating other forum users, ESET employees or other people. Use appropriate language in the forum.  No vulgar, obscene or rude language will be tolerated. No vulgar, obscene or otherwise offensive images or video will be tolerated. ESET staff have the right to move, edit or modify messages that you post.  This may be done for clarity, to move a message to more appropriate forum where it will receive more attention, or for other reasons outlined in these rules. All decisions by ESET staff are final, and not open to discussion. This list may be updated at any time.  Please periodically visit this page to review any updates. Do not post direct links to any executable files, malicious/suspicious software or web sites in public messages, even if you think the software or site is clean and incorrectly detected by ESET.  Break up the URL by inserting spaces into it, or replacing the protocol handler with an obfuscated one, like . Do not attach malicious or suspicious files to messages, even if you think they are clean.  Write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post any personally identifiable information (PII) about yourself, such as an email or mailing address or phone number, in a public message. Do not post the username and password or license key for your ESET software in a public message. Do not post links to software cracking tools, license key generators, pirated copies of software or other illicit software in the forum.  If you wish to report a site, write a public message, and then use the "report this message" option to send a private message to ESET staff with a link. Do not post private correspondence (private messages, email, etc.) publicly within the forum. Do not post "A vs. B" or "Which product is best?" type messages in the forum. Do not post overtly commercial messages in the forum (this includes in your signature). Do not pre-announce releases.  Due to differences in scheduling, it may sometimes take several hours after a release has appeared on ESET's web site for the release announcement to appear here in the forum. Do not abuse the forum's rich text controls.  Messages and signatures with inappropriate font selection, including size, color and, for signatures, length, may be edited by forum staff to conform to standards of decency. Do not ask other users for logs, especially if they may contain sensitive or other personally identifiable information. Posts made on behalf of a 3rd party company may only be made from accounts registered with an email address from the company's domain (verifiable by ESET staff). Do not use the "Report post" function for other purposes than reporting inappropriate content requiring moderators' attention. Do not report possibly incorrect detections or blocks (false positives) in the forum unless they may affect a lot of users. If you think that your application or website is detected or blocked incorrectly, please report it to ESET as per the instructions at https://support.eset.com/kb141. Be civil, do not post sarcastic, offensive or mocking comments towards any person or entity. Do not post messages that are off-topic, keep the discussion to the point and do not lead it astray. To discuss a different, unrelated issue or question, always create a new topic. If you have any questions or comments, please contact one of ESET's moderators.
     
    Last Revised: 5 March 2019.
  20. Upvote
    Aryeh Goretsky gave kudos to ESET Security Forum in Subscribe to ESET Knowledgebase Support News, Alerts and Customer Advisories   
    As introduced here (KB News) and here (KB Alerts), I am unpinning those threads and replacing with this one.
    We now have RSS/email subscriptions for News, Alerts, and Customer Advisories.
    Information and instructions to subscribe is available here:
    Subscribe to ESET Knowledgebase Support News, Alerts and Customer Advisories
  21. Upvote
    Aryeh Goretsky gave kudos to Marcos in Future changes to ESET Internet Security and ESET Smart Security Premium   
    For the purpose of encrypting files, folders or whole disks we offer the Secure Data module which is part of ESET Smart Security Premium.
  22. Upvote
    Aryeh Goretsky gave kudos to peteyt in Future changes to ESET Internet Security and ESET Smart Security Premium   
    Description: More information in system cleaner
    Detail: I have mentioned this previously. System cleaner is the new tool in version 11 that alerts you to system settings that have been changed from default the idea being that they could have been changed by malware.
    The issue is they give no information on the actual setting just the type of setting. I tested this feature by clicking to change settings hoping I would be shown the changes and able to make a decision.
    What would make more sense is having a way to see the actual changes and a way to ignore certain changes that the user wants to keep. Many people change things themselves e.g Windows tweakers and this feature could cause issues if they change things without realising. This could always be a more advanced option disabled by default.
    If this cannot happen at least have a lot for this feature so that advanced users can see the changes made. If eset is changing a Windows option it shouldn't be too hard to log the change somewhere. Also an undo feature might be handy as when I tried it out hoping i would be given options eset just changed them and with no lot I have no idea what got changed 
  23. Upvote
    Aryeh Goretsky gave kudos to eternalromance in Future changes to ESET Internet Security and ESET Smart Security Premium   
    Description: Add option to ESET forums to see the most requested features
    Detail: Please add option to ESET forums to see the most requested features so users do not send again the same features requests and can more details to the existing ones.
  24. Upvote
    Aryeh Goretsky gave kudos to persian-boy in Future changes to ESET Internet Security and ESET Smart Security Premium   
    suggestion: Separate export and import settings or Hips
  25. Upvote
    Aryeh Goretsky gave kudos to eternalromance in Future changes to ESET Internet Security and ESET Smart Security Premium   
    Description: Add option to name to firewall rules created on the spot
    Detail: Please add an option to name firewall rules created on the spot under "Advanced options" (for example "Weather forecast on Start menu")

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