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Aryeh Goretsky

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  1. Upvote
    Aryeh Goretsky received kudos from xrobwx71 in Best wishes for the holidays and forthcoming New Year from ESET!   
    Hello,

    The holiday season is upon us, and 2024 is almost here.  Before we step away from our desks to spend time with our friends and families, I wanted to wish every one of you a joyous holiday season and forthcoming new year.

    I think it is fair to say that in 2023, the world has faced some unparalleled computer security threats, and ESET has worked diligently to protect you from them.  Whether you have used our software for decades, or are new to ESET, thank you for trusting us to protect you throughout 2023 and we look forward to providing you with the very best security into 2024 and beyond.

    Best wishes for the season,

    Aryeh Goretsky
  2. Upvote
    Aryeh Goretsky gave kudos to Kstainton in ESET Full Disk Encryption: Error with an HP computer (HP Laptop 15-dy2xxx)   
    Hi @LeonelVargas96,
    Thank you for sharing all the necessary information regarding your issue.
    It seems there is a problem with the machines TPM and as it currently stands, cannot be used for FDE with EFDE.
    I see the following error in the logs you provided:
    [connector] [error] [3888] DLPCOMM_FDE_ConfigureTPM failed with error 3225157640
    Which means "A TPM command failed", along with an additional error:
    [connector] [critical] [3888] DLPCOMM_FDE_EnhancedCommence returned 3225157649
    Which means "The required Persistant Handle is not stored in the TPM".
    Are there any BIOS/TPM firmware updates available for this machine?
    If not, I can only suggest they attempt encryption without using the TPM in the set policy for this particular machine.
    I suspect the machine would encrypt if you do not use the TPM for encryption.
    Please do let us know if you have any success with firmware updates or simply encrypting without the TPM being used.
    Thank you,
    Kieran Stainton
  3. Upvote
    Aryeh Goretsky gave kudos to Marcos in Server modules not updating   
    There are 2 problems:
    1, You have installed ESET Endpoint Security on a server OS. You should uninstall it and use ESET Server Security instead provided you have a valid license.
    2, Endpoint Security was activated using a leaked license key from China which has been canceled in the mean time.
  4. Upvote
    Aryeh Goretsky gave kudos to Kstainton in ESET FDE SSD speed   
    Hi @Andras Kovacs,
    Unfortunately, it is not possible to "tune" EEE/EFDE to obtain faster R/W speeds. If optimal disk speeds are required, then it does come down to having to use disks that support OPAL 2.0.
    Thank you,
    Kieran
  5. Upvote
    Aryeh Goretsky gave kudos to Marcos in Virus alert on MacOS   
    The alert doesn't come from ESET. It's a pop-up ad delivered through push notifications that you have likely allowed on a website:
    https://malwaretips.com/blogs/remove-macos-virus-detected-take-action/
  6. Upvote
    Aryeh Goretsky received kudos from m4v3r1ck in Best wishes for the holidays and forthcoming New Year from ESET!   
    Hello,

    The holiday season is upon us, and 2024 is almost here.  Before we step away from our desks to spend time with our friends and families, I wanted to wish every one of you a joyous holiday season and forthcoming new year.

    I think it is fair to say that in 2023, the world has faced some unparalleled computer security threats, and ESET has worked diligently to protect you from them.  Whether you have used our software for decades, or are new to ESET, thank you for trusting us to protect you throughout 2023 and we look forward to providing you with the very best security into 2024 and beyond.

    Best wishes for the season,

    Aryeh Goretsky
  7. Upvote
    Aryeh Goretsky received kudos from peteyt in Best wishes for the holidays and forthcoming New Year from ESET!   
    Hello,

    The holiday season is upon us, and 2024 is almost here.  Before we step away from our desks to spend time with our friends and families, I wanted to wish every one of you a joyous holiday season and forthcoming new year.

    I think it is fair to say that in 2023, the world has faced some unparalleled computer security threats, and ESET has worked diligently to protect you from them.  Whether you have used our software for decades, or are new to ESET, thank you for trusting us to protect you throughout 2023 and we look forward to providing you with the very best security into 2024 and beyond.

    Best wishes for the season,

    Aryeh Goretsky
  8. Upvote
    Aryeh Goretsky received kudos from Dimitris G in Best wishes for the holidays and forthcoming New Year from ESET!   
    Hello,

    The holiday season is upon us, and 2024 is almost here.  Before we step away from our desks to spend time with our friends and families, I wanted to wish every one of you a joyous holiday season and forthcoming new year.

    I think it is fair to say that in 2023, the world has faced some unparalleled computer security threats, and ESET has worked diligently to protect you from them.  Whether you have used our software for decades, or are new to ESET, thank you for trusting us to protect you throughout 2023 and we look forward to providing you with the very best security into 2024 and beyond.

    Best wishes for the season,

    Aryeh Goretsky
  9. Upvote
    Aryeh Goretsky gave kudos to Marcos in Verification email was never received   
    Then you should contact the seller, ask for a refund and purchase a license from an authorized ESET distributor or reseller. It appears that somebody sold you someone else's license.
  10. Upvote
    Aryeh Goretsky gave kudos to Marcos in About the download size of ESET Anivirus updates   
    Streamed (pico) updates are a few bytes in size. Engine updates are typically a couple of kB if you update modules on a regular basis and don't skip updates. Module updates are bigger, one with the most notable size is the Machine learning module which is released several times a year and can be dozens of MB in size as there are basically no similarities with the previous version and the module contains quite much data about machine learning models.
  11. Upvote
    Aryeh Goretsky gave kudos to Marcos in Windows Security Center Service unable to load instances of AntiVirusProduct from datastore.   
    It can be included in an update rollup. I installed particular updates one by one until I narrowed it down to the above update KB2032189.
  12. Upvote
    Aryeh Goretsky gave kudos to Marcos in ESET Security Ultimate   
    This is a marketing / sales question so I can only quote the statement that I have received:
    Our goal is to ensure the highest level of security for our customers and their households. The average number of devices and connections per person worldwide in 2023 is 13 in the US and 9 in Western Europe (www.statista.com). We want to meet customers' needs and provide more than device protection; with ESET HOME Security Ultimate we deliver top privacy, identity and device protection for a worry-free digital life.
    ESET moderators and staff here are mainly technicians and developers so I would kindly ask you to turn with marketing, licensing and business questions to your local ESET distributor who can reach out to the appropriate staff at ESET HQ, if necessary.
  13. Upvote
    Aryeh Goretsky gave kudos to Marcos in Inquiry on ESET's Support for Chinese Users in Case of War   
    The situation in war is unpredictable and anything could happen. This forum is not the right place to discuss political affairs and hypothetical questions, hence we'll draw the topic to a close.
  14. Upvote
    Aryeh Goretsky gave kudos to Marcos in Eset Service constantly restarts and hangs system   
    A newer version of the Cleaner module 1245.1 with a fix is going to be released today. When available, check if it resolves your issue. Should the problem persist, let us know.
  15. Upvote
    Aryeh Goretsky gave kudos to constexpr in Eset Service constantly restarts and hangs system   
    Please open ESET advanced settings (F5) and disable Protected Service

    then follow Marcos instructions
    When service is restarted, check whethet you see .dmp file in the same folder like procdump
    Thanks a lot
  16. Upvote
    Aryeh Goretsky gave kudos to Marcos in Something went wrong. Restart the secure browser to ensure it is fully active.   
    Cleaner module 1245.1 is now available. Please check if it resolves the issue.
  17. Upvote
    Aryeh Goretsky gave kudos to Marcos in never ending startup scan, system hang, dbgcore.dll   
    A newer version of the Cleaner module 1245.1 with a fix is going to be released later today which will most likely address this issue.
  18. Upvote
    Aryeh Goretsky gave kudos to Miyagi in What is the Design on the New ESET Startup Screen and Packaging?   
    Looks like there was a comma after the jpg link from Aryeh.
    Try this: https://www.eset.com/fileadmin/ESET/INT/Banners/Home/header1.jpg
    Also, I found the attached from the ESET website:
     

  19. Upvote
    Aryeh Goretsky gave kudos to Marcos in Activation error code Act.33   
    Honestly it is not fair to blame ESET if you purchase a license from an unauthorized seller who sells licenses to several users for instance and the licenses are then canceled. The solution is to ask for a refund and purchase one from an authorized distributor or reseller.
  20. Upvote
    Aryeh Goretsky gave kudos to Peter Randziak in Antivirus and Antispyware protection is non functional (virus scanner initialization failed)   
    Hello guys,
    the fixed modules are available on the Update servers since ~13:00 CET (November 14, 2023).
    Users affected by this issue do not need to take any steps, the module will be updated automatically and the issue will be resolved by it.
    We apologize for the inconvenience caused,
    Peter on behalf of the teams involved
  21. Upvote
    Aryeh Goretsky gave kudos to Marcos in Eset Server Security Non-Functional After Last Module Update   
    If possible, please switch to the pre-release update channel some non-critical Windows Server 2012 R2 systems and check if the modules load alright. Then you can switch back to the regular update channel.
    We have adjusted the signing process to make work also on Windows 8.1 systems and have tested module updates on our Windows Server 2012 R2 without issues. We're going to use it for signing modules on the regular update channel as of the next week so we would appreciate feedback from you.
  22. Upvote
    Aryeh Goretsky gave kudos to Marcos in Eset Server Security Non-Functional After Last Module Update   
    This should not be necessary, as MarcFL wrote, clicking Dismiss in the warning should suffice and the protection status will be green. The eicar test file is detected then so protection seems to work fine. We'll make some further tests to make sure. So far it appears to be a glitch with the notification during modules reload after update.
  23. Upvote
    Aryeh Goretsky gave kudos to Marcos in "Banking and Payment Protection will only be fully functional after the computer has been restarted" never goes away.   
    Honestly had you fast startup enabled and chose to shut down the system, I would understand why a restart was needed after turning on the machine. However, if you really chose to restart the system from the power menu, I have no clue why a true restart was not performed. Fast startup should affect only shutdown, not restart.
  24. Upvote
    Aryeh Goretsky gave kudos to Marcos in Interactive firewall cannot block Lenovo Vantage   
    Those are not actually identical. Firewall rules are created for a specific file, however, the firewall internally works with aliases / hard links which are different in this case. According to the output of fstuil shown above, there can be 8 rules for 1 file that appear identical but they are not identical in fact because each is created for a different alias of the file.
    If you notice this behavior also for other than the Lenovo app, let us know so that we can investigate if it uses hard links / aliases as well.
  25. Upvote
    Aryeh Goretsky gave kudos to Marcos in Interactive firewall cannot block Lenovo Vantage   
    Lenovo seems to have started using hard links, each pointing to the same physical file.
    C:\Program Files (x86)\Lenovo\VantageService\3.13.72.0>fsutil hardlink list "LenovoVantage-(SmartPrivacyAddin).exe" \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(MultimediaAddin).exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(SmartPrivacyAddin).exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(VantageCoreAddin).exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\Lenovo.Vantage.AddinHost.exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(LenovoServiceBridgeAddin).exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(GenericTelemetryAddin).exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(LenovoCompanionAppAddin).exe \Program Files (x86)\Lenovo\VantageService\3.13.72.0\LenovoVantage-(LenovoProductivitySystemAddin).exe  
    I've tried to duplicate it now with Lenovo Vantage and v17 to no avail. Please let us know if switching to the pre-release update channel and upgrading to v17.0.10 makes a difference.
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