Scr34m1k 0 Posted December 5, 2023 Share Posted December 5, 2023 (edited) Hi, starting from today, Nod32 makes my PC unusable. First of all, the startup scan is constantly running and being abrupted. After around ~1 hour of system runtime my PC becomes impossible to operate.. its being stuck in some sort of "barely working hanging" state The "Application" event log shows the following error: Faulting application name: ekrn.exe, version: 10.39.34.0, time stamp: 0x65536c70 Faulting module name: dbgcore.DLL, version: 10.0.19041.2311, time stamp: 0x5aaf804b Exception code: 0xc0000005 Fault offset: 0x000000000000ef04 Faulting process id: 0x351c Faulting application start time: 0x01da274dd1f26632 Faulting application path: C:\Program Files\ESET\ESET Security\ekrn.exe Faulting module path: C:\WINDOWS\SYSTEM32\dbgcore.DLL Report Id: ba3997bc-254e-40cb-a57b-710e5ad80502 Faulting package full name: Faulting package-relative application ID: The "System" event log reports this event: The ESET Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service. Edited December 5, 2023 by Scr34m1k Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 5, 2023 Administrators Share Posted December 5, 2023 Please provide logs collected with ESET Log Collector for a start. Link to comment Share on other sites More sharing options...
Scr34m1k 0 Posted December 5, 2023 Author Share Posted December 5, 2023 18 minutes ago, Marcos said: Please provide logs collected with ESET Log Collector for a start. Okay. here you go. eav_logs.zip eav_logs_2.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 5, 2023 Administrators Share Posted December 5, 2023 Unfortunately you are using a tool that downloads license keys from the Internet. Also the LiveGrid reputation system is disabled. We can provide support only to paying and trial users. Link to comment Share on other sites More sharing options...
DamianK 0 Posted December 5, 2023 Share Posted December 5, 2023 I have similar problem with this, but log is over 200MB, i need to uninstall ESET to use PC Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted December 5, 2023 ESET Moderators Share Posted December 5, 2023 Hello, please enable creation of full dumps in Advanced setup, tools, diagnostics and provide us with the created crash dump to check. Peter Link to comment Share on other sites More sharing options...
DamianK 0 Posted December 5, 2023 Share Posted December 5, 2023 (edited) The link was sent via private message, the dmp file is 400mb. Edited December 5, 2023 by DamianK Link to comment Share on other sites More sharing options...
Krula 0 Posted December 5, 2023 Share Posted December 5, 2023 Hello, I have the same problem for 3 days now. I have already uninstalled eset, but after reinstalling to a lower version, the problem persists. eea_logs.zip Link to comment Share on other sites More sharing options...
Tkaran 0 Posted December 5, 2023 Share Posted December 5, 2023 Same problem here 5 pc's "Faulting application name: ekrn.exe, version: 10.37.39.0, time stamp: 0x652903c1 Faulting module name: dbgcore.DLL, version: 10.0.19041.3636, time stamp: 0xbaff5453" Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted December 5, 2023 ESET Moderators Share Posted December 5, 2023 2 minutes ago, Krula said: I have the same problem for 3 days now. I have already uninstalled eset, but after reinstalling to a lower version, the problem persists. 4 minutes ago, Tkaran said: Same problem here 5 pc's "Faulting application name: ekrn.exe, version: 10.37.39.0, time stamp: 0x652903c1 Faulting module name: dbgcore.DLL, version: 10.0.19041.3636, time stamp: 0xbaff5453" Please provide us with the ekrn complete memory crash dumps, so we can analyze the root cause of the issue. If the dumps created by the built-in diagnostics are empty i.e, 0 MB in size, please follow Link to comment Share on other sites More sharing options...
cristian badea 0 Posted December 5, 2023 Share Posted December 5, 2023 Hi, I'm having the same issue: Faulting application name: ekrn.exe, version: 10.41.16.0, time stamp: 0x655381ba Faulting module name: dbgcore.DLL, version: 10.0.19041.3636, time stamp: 0xbaff5453 Exception code: 0xc0000005 Fault offset: 0x000000000000dd94 Faulting process id: 0x14c Faulting application start time: 0x01da2781bda01d7a Faulting application path: C:\Program Files\ESET\ESET Security\ekrn.exe Faulting module path: C:\WINDOWS\SYSTEM32\dbgcore.DLL Report Id: 1b20d432-9a3d-47ec-ad34-49668cc462f5 Faulting package full name: Faulting package-relative application ID: The ESET Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service. The ESET Firewall Helper service terminated unexpectedly. It has done this 58 time(s). Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,085 Posted December 5, 2023 Administrators Solution Share Posted December 5, 2023 A newer version of the Cleaner module 1245.1 with a fix is going to be released later today which will most likely address this issue. cristian badea, Peter Randziak, sobieh and 1 other 4 Link to comment Share on other sites More sharing options...
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