ESET Service consumes 100% CPU

[Navinta 0]

Buenas a todos!!!

Quería reportar el problema de que cuando abro exactamente Telegram mi PC empieza a lagearse o lentearse. Viendo el administrador de tareas me sale que es "ESET Service 2" esta al 100% y este problema lo tengo desde hace 2 meses aproximadamente. He desinstalado y vuelto a instalar Telegram pero el problema persiste. Espero pueda tener solución. De ante mano gracias y buen dia

 

Machine translation:

I wanted to report the problem that when I open Telegram exactly, my PC starts to lag or slow down. Looking at the task manager, it shows that "ESET Service 2" is at 100% and I have had this problem for approximately 2 months. I have uninstalled and reinstalled Telegram but the problem persists. I hope I can have a solution.

Edited April 12 by Marcos
Machine translation added

[Marcos 5,468]

Since this is an English forum, we kindly ask you to post in English.

Please carry on as follows:

1. When the issue occurs, enable advanced operating system logging under Tools -> Diagnostics -> Advanced logging in the advanced setup
2. After 1-2 minutes stop logging
3. Collect logs with ESET Log Collector and upload the generated archive to a safe location (e.g. OneDrive, Dropbox,...) and drop me a personal message with a download link.

 

[fabbyki 0]

Hello, I have the same problem with Navinta, the PC slows down, stays stuck, and the Eset process is at 100%, any solution, I just created the eis_logs.zip file with the Collector tool

[Marcos 5,468]

1 hour ago, fabbyki said:

Hello, I have the same problem with Navinta, the PC slows down, stays stuck, and the Eset process is at 100%, any solution, I just created the eis_logs.zip file with the Collector tool

Please provide logs created as per the instructions in my post above.

[langthwaite 0]

I have same problem (eset using 100% cpu on windows 11) when installing Microsoft Flight Simulator.  Eset will use 80-97% of cpu and then when I try to install updates cpu usage goes to 100% and after a few minutes the computer will reboot itself.  I have run the eset log collecter during the period before telling it to update and can send a link to that.

[itman 1,809]

The problem with Flight Simulator is the app is enormous is size;

Quote

 

The game is about 120 GB that expands to about 200 GB on your drive.

I have the Steam Premium Deluxe version. I have the packages set to install in the same folder as the install (Previously it was in my AppData/Roaming). Before I did this, my install location was over 200GB and the Roaming data was over 200GB with the packages. All told I think it was in the region of 450GB. This seemed excessive to me, hence why I started searching around.

 

I can definitely see Eset scanning going bonkers with an installer of this size. I also assume that its updates are also huge.

I don't know what Eset will come up with as a solution here, but my thoughts are the following. Try scanning the installer file prior to actually running it.  At least this will whitelist a large number of files, eliminating them from scanning when the installer runs. The issue is if the installer actually contains the majority of app files or if the files are actually being downloaded from the Microsoft Cloud.

Ditto for updates if it is possible to downloading those w/o having them auto installed.

Edited June 4 by itman

[langthwaite 0]

I was unable to provide a copy of the EsetPerf.etl because it was 68gigabytes in size.  The problem, however, has resolved itself and Eset is no longer consuming all the CPU time.

Windows 11 rebooted itself spontaneously 5 or 6 times over several hours on Tuesday afternoon.  Perhaps it was quietly repairing something.  Flight Simulator and ESET did not change.  When I tried to upgrade Flight Simulator this morning everything was fine.  ESET never used more than 2% of the CPU time during a 160gigabyte update.