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Peter Randziak

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Kudos

  1. Upvote
    Peter Randziak gave kudos to -MR- in How to rescan found vulnerabilities?   
    Hello,
     
    Currently, only automatic VAPM scan launch is designed. VAPM scan is launched once in 24 hours within scheduler time frame (usually as soon as time frame starts)
    You can workaround this by unassigning the policy > waiting till policy is unassigned and assigning again,  the VAPM scan should be re-set and launched again within the scheduled time frame.
    We are constantly improving the product and Manual VAPM Scan Task is included in roadmap for implementation within few months, generally when EESW 11.1 product will be released - ETA end of June 2024.
     
  2. Upvote
    Peter Randziak gave kudos to Marcos in Deep Behavioral Inspection causes cmd crash   
    This is a known clash between CloudStrike and Deep Behavioral Monitor. While the issue is investigated, you can:
     
    Add cmd.exe, Powershell.exe, DllHost.exe, rundll32 to the Deep Behavioral Monitor exclusion list
    or Temporary disable Deep Behavioral Monitor
    or Try the latest version of modules from the pre-release update channel. If it makes no difference, resort to 1, 2 or 4.
    or Disable Crowdstrike
  3. Upvote
    Peter Randziak gave kudos to Marcos in ESET Protect - Rocky Linux 9   
    The virtual appliance based on Rocky Linux 9 is planned to be available soon. As for installation on Linux, this is yet to be evaluated and decided. Would it be ok for you to use the virtual appliance if the database could not be migrated?
  4. Upvote
    Peter Randziak gave kudos to Kstainton in Encryption Keys storage   
    Hi @Mromeroq,
    The Encryption Key is unique per EFDE Workstation. It is stored in an Encrypted location on the disk and is used to gain access to the workstation by using the users credentials to authenticate against.
    Thank you,
    Kieran
  5. Upvote
    Peter Randziak gave kudos to MichalJ in What happens to local ERA and licensing after migrating from On-Prem to Cloud   
    Hello. The licensing is the same for cloud and on prem. So when you have upgraded your license, it has upgraded it on all active endpoints, regardless if they are connected to the cloud version or on premises version. Even if you uninstall ERA from the on-prem server, but do not remove ESET from those other 11 machines, they will continue being counted.  The best thing would be to login to EBA, deactivate all devices, and reactivate only the ones connected to ESET PROTECT Cloud, using the console activation task. Unless you have some more machines to migrate. 
  6. Upvote
    Peter Randziak gave kudos to MichalJ in CentOS 7   
    Hello, there will be soon a new version of the virtual appliance, that will be based on the Rocky Linux 9.  
  7. Upvote
    Peter Randziak gave kudos to Marcos in Firewall will not start after upgrade to ESET Server Security 11.0.12008 for Microsoft Windows Server   
    It was fully tested. Upgrade with the msi installers or via a software install task was ok and the error didn't occur. Only those who clicked Checked for update were upgraded to v11 via uPCU. You can either switch to the pre-release update channel for the next few days or ignore the error and wait for the latest Configuration module 2109.2 to be released next week.
  8. Upvote
    Peter Randziak gave kudos to Marcos in Firewall will not start after upgrade to ESET Server Security 11.0.12008 for Microsoft Windows Server   
    The error occurs if you manually check for updates and update to v11 is downloaded and installed after a reboot. The error doesn't occur if you upgrade to v11 via an msi installer which contains the latest version of the Configuration module 2109.2. This module is also downloaded if you switch to the pre-release update channel (a reboot will be required for the firewall to load properly).
    On Monday we plan to release a newer version of the Configuration module 2109.2 on the regular update channel.
  9. Upvote
    Peter Randziak gave kudos to Marcos in ESET Endpoint Security 11.0.2032 Real-time protection freezing/hanging Windows 10   
    ESET Endpoint v11.0.2044 was released yesterday.
  10. Upvote
    Peter Randziak gave kudos to product_manager_8 in Ecos does not scan .tar attachments   
    Hi @mathisbilgi , ECOS scans .tar archives so it is surprising it would not scan this one. If you have logging of clean objects turned on in your policy, you can go into Scan Logs and see the detail of the log and it should say what the result and the reason was. There may be cases when it would not be scanned, such as if the archive is password protected. But it would be helpful in diagnosing the problem if you could let us know what the detail says. thank you
  11. Upvote
    Peter Randziak gave kudos to TomasP in How ESET calculates pro-rata prices for additional licenses within expiry   
    Hello, as mentioned earlier, the specifics of pricing can vary from market to market, that's why you need to contact your local ESET distributor for the details.
    Marcos provided you with as much as can be said from a general, non-country-specific point of view.
    Thank you for your understanding.
  12. Upvote
    Peter Randziak gave kudos to Marcos in Certificate expiration ? 9.0.12017.0   
    We've found that you are probably using so-called micro updates with only a limited set of modules that they contain because of the "Port-IT" application for vessels. If that's true, then at least the Update module v1019 from 2019 will need to be updated at least to v1020 from 2020.
  13. Upvote
    Peter Randziak gave kudos to Marcos in Web Access Protection problems   
    I've reached out to the product manager with a reference to this topic and asked to look into it with higher priority, if possible.
  14. Upvote
    Peter Randziak gave kudos to Marcos in Web Access Protection problems   
    I've eventually received the ticket ID from our DE support. In the ticket a developer replied: We plan to investigate the problem in much greater detail in the future and optimize the product to provide a better performance in a next version. As the problem is easily replicated by accessing the website from a default installation of our product, we don't expect the need further data from the client.
  15. Upvote
    Peter Randziak gave kudos to J.J. in ESET Endpoint Protection 9.1.13.0 supported kernels   
    Hello in version 9.1.13.0 is fixed to run on Ubuntu 22.04 latest kernels, in changelog Fixed: Compilation of kernel modules fails with latest kernels on Ubuntu 22.04. Latest kernel on Ubuntu in time of release is 6.5, it should work with latest kernel with no issues.
  16. Upvote
    Peter Randziak received kudos from Czeslaw LIebert in Eset Protect Cloud and Zero Trust Policy enabled main router   
    Hello,
    the Network Prerequisites are covered at https://help.eset.com/protect_cloud/en-US/?prerequisites.html
    the full list is available at https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall 
    using ESET Bridge might be an option for you as it
    1. by default (when Vulnerability & Patch Management is not being used) allows traffic related to ESET's services
    2. caches significant portion of the traffic to save your bandwidth 
    So I recommend to explore this option
    Peter
  17. Upvote
    Peter Randziak gave kudos to product_manager_8 in Questions about ECOS   
    There are pros and cons to everything If there is a gateway in front of the mailbox, and the gateway is out of order for whatever reason, the email may not get delivered at all as it could remain stuck at the gateway and would not be forwarded to the mailbox. On the flipside, with API security solutions, if that solution goes down, the email gets delivered, but it wouldn´t be scanned. Of course this is an edge case, but still something to think about.
    I don´t know about our competitors but when we onboard a new tenant (which is extremely easy and short), we only request minimal permissions necessary for ECOS to work. And you can also revoke them at any time if you want.

    I am not trying to convince you to choose ESET for your mail security, but I want to make sure you make an informed choice. If you decide to go with a competitor, and we end up releasing a gateway in the future, I hope we can win you back as our customer
  18. Upvote
    Peter Randziak gave kudos to Marcos in Quick question regarding PROTECT changelog - W7/8.1 support   
    You can install the management agent v10.x on Windows 7 SP1.
    https://help.eset.com/protect_install/10.1/en-US/?windows.html
    The latest version of Endpoint than can be installed is v9.
    We strongly recommend upgrading the operating system to one that is fully supported and which receives security updates on a regular basis.
  19. Upvote
    Peter Randziak gave kudos to mrhill741 in ESET Protect On-Prem Upgrade to 11.0 - Device is using a failover connection.   
    Fixed the issue. PEBKAC! Hostname was typed slightly wrong for the Proxy , and my eyes must be getting worse.
    Used KB7848 to check proxy match string in config. Restarted Proxy service and clients started connecting correctly right away.
    https://support.eset.com/en/kb7848-write-a-proxymatch-expression-for-configuration-of-apache-http-proxy-with-eset-protect
  20. Upvote
    Peter Randziak gave kudos to kurco in ESET not starting on Ubuntu 22.04   
    Hi,
    most probably you are experiencing issue with missing compiler. Ubuntu latest released kernel was compiled with gcc-12, but this version isn't by default installed there and it results into issue during our kernel modules compilation. 
    Please try to install gcc-12 package (sudo apt install gcc-12) and start again our service. 
    Regards,
    Kurco
  21. Upvote
    Peter Randziak gave kudos to Walter Vergara in Eset On windows 7 with EP Cloud   
    Resolved!
    We install the On Prem console only to connect the agents of the hosts with Windows 7(We use version 9.1 for both the console and the agent).

    We create a task that redirects those Windows 7 hosts to the Cloud console. Once they are reported to the Cloud console, and we already have management of the Pc with win 7 in this console, we can uninstall the On-Prem console.
     
  22. Upvote
    Peter Randziak gave kudos to Marcos in GZIP decompression not working correctly on web content   
    Correct. ESET doesn't re-compress scanned data prior to passing it to the browser.
  23. Upvote
    Peter Randziak gave kudos to Marcos in Push Notification Service Servers Cannot be Reached ver.11.0.2032.0   
    Since EPNS does not affect protection whatsoever, we plan to report EPNS issues only if a problem is on user's end, e.g. if a firewall is blocking the communication with EPNS servers.
  24. Upvote
    Peter Randziak gave kudos to Marcos in Push Notification?   
    We're going to adjust the reporting of EPNS so that the notification appears only if there's a problem on user's end (e.g. if the communication with EPNS servers is blocked by a firewall or proxy). EPNS has no effect on protection whatsoever.
  25. Upvote
    Peter Randziak gave kudos to avielc in EEA for Linux 10.1.8.0 is missing from the repository.   
    Thanks Peter, 
    I meant to show that both EEI and EEA installations are missing previous versions. 
    I understand that the minor versions usually means no major new features are introduced,
    However, in the past I have noticed specific minor version works while another don't. That's why all versions are being tested before mass-deployed. 
    In any case, both the repo and the main site did not have versions available except the latest. 
    This is the issue I experienced, on both EP and the website. 
    That's kinda major, isn't it? 
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