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Peter Randziak

ESET Moderators
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Everything posted by Peter Randziak

  1. Hello @notuo, I would start with: Disable the SSL/TLS filtering in the ESET GUI Reboot the system Change update type to pre-release Wait until the update finishes and make sure you have Internet protection module 1414 Enable the SSL/TLS filtering in the ESET GUI Check if you are able to fetch the e-mails in Thunderbird. If not 1. is the certificate used to secure the connectivity to the e-mail server trusted by the system on which you run the Thunderbird? If not import it to be trusted and try to fetch the e-mail again. If e
  2. You may follow this KB article https://support.eset.com/en/kb2788-uninstall-and-reinstall-my-eset-home-product Peter
  3. Hello @GeorgeN, please provide us with a more info so we can check it. Send me and @TomasP few samples of detected emails exported in eml or msg format and a screenshot showing the situation. We will do our best to assist you. Peter
  4. Yes as I mentioned earlier, it should be fixed in the upcoming 3.0.6 release of the extensions. I'm checking the planned release date with the guy responsible... Peter
  5. Hello @nkm I will send you a private message with further details. The feedback is voluntary. We plan to send a short survey with few questions later to get a feedback so we can improve... Peter
  6. Hello @jmparsons, at first try to enable the "blocking of SSL v2" and check if the Dropbox is able to establish the connection. If not provide us with a logs to check: 1. Stop the Dropbox service 2. ESET's Advanced settings -> Tools -> Diagnostics -> Enable Protocol filtering advanced logging ; confirm by OK 3. Start the Dropbox service and wait for the error "can't establish secure internet connection" 4. Disable the logging from the step #2 5. collect the logs by ESET Log Collector 6. upload the logs to a safe location and send the download
  7. Hello @PuterCare, 1. Prepare the Word plugin to a state before the activation 2. ESET's Advanced settings -> Tools -> Diagnostics -> Enable Protocol filtering advanced logging ; confirm by OK 3. Start the Word plugin that communicates with a remote server to activate itself 4. Disable the logging from the step #2 5. collect the logs by ESET Log Collector 6. upload the logs to a safe location and send the download details to me and @TomasP to check. OR The dev team implemented multiple fixes to attempt to resolve the issues reported and
  8. Hello, the new replication protocol used in ESMC 7 does not support connectivity by means of the ERA (6.5 and lower) proxy, note this was not a standard http proxy. The agents may use a direct connectivity to the ESMC server or my connect by means of standard http proxy in case the direct connectivity is not an option. When it comes to ERA backup, you may follow https://help.eset.com/era_install/65/en-US/db_backup.html Peter
  9. Hello @AlEg I'm sorry to hear that you have such experience with it. Can you please send me and @TomasP a private message with info on e-mail address to which you have registered your PWM store, we will check it with the PWM devs and do our best to resolve the issues with you. Peter
  10. Hello @ALLENPERKINS and @HanTim, I'm sorry to hear that you have such experience with it. Can you please send me and @TomasP a private message with info on e-mail address to which you have registered your PWM store, we will check it with the PWM devs and do our best to resolve the issues with you. Peter
  11. Thank you for sharing it, I can see you made a great job to describe it well. The KB team is aware of it so they may use it as a very valuable resource for further content. Peter P_DOC-3844
  12. Hello @Staj glad it got resolved, thank you for keeping us posted. On top of that I think the mentioned How to may be very useful for other admins in the future. Peter
  13. Hello @Astroman, When it comes to ESET settings, you may export them to a file and import on your new PC, the process is very easy and is described at https://support.eset.com/en/kb3133-import-or-export-eset-configuration-settings-using-an-xml-file When it comes to the ESET password store, with a valid license it is being synced to a server so migration is supported, to be sure I would export it as well. P.S. congratulations to your new PC 🙂 Peter
  14. As I mentioned such errors should be addressed in new version of the plugins (3.0.6)), in case you would like to have it checked you may send me the logs as mentioned in my previous post. For sure I won' recommend to use multiple password managers at once. Peter
  15. Hello guys, The dev team analyzed the reported issues and prepared a module with one of the changes reverted, which should address the issue. The module is Internet protection module 1401.1 and is available on pre-release update channel. Can you please try to switch to pre-release updates, revert the workarounds and let me know how it went? Thank you and have a nice weekend, Peter
  16. Hello guys, yes the development team analyzed the issue and it seems that the issue seems to be caused by lazy garbage collection. The handles remain open until there is a serious shortage of them and as WMI scanning opens new handles continuously garbage collection seems to release them not fast enough... Peter Tracking note for us: P_ESSW-10901
  17. Hello @Staj, I checked it with a guy responsible and he told me that the services, including the Premium support will be rolled out during the next year. The release will be gradual, but the exact schedule per country is not available yet. So the guesstimate is end of 2021 or during 2022... Peter
  18. Hello guys, those issues should be addressed in the upcoming update (3.0.6). To investigate such reports we need logs from the background page: chrome://extensions/ -> enable the Developer mode -> click on the background page -> Console and provide us with the output there or the screenshots Also please enable "setSpLogger(true)" in the console, just copy it there without the quotation marks and confirm by enter. Peter
  19. Hello @Staj, Sorry to hear that, but thank you for the feedback provided. I passed it to the team responsible to improve it. You can pass your feedback on the support to me via a private message, I can have it checked. The local support should offer tier 1 and 2 support. More complex cases / bugs should be tacked tier 3 support, which is provided by a tech support team in ESET HQ. Such level of support is available to enterprise customers as well in for of a Premium support service, details can be found at https://www.eset.com/int/business/services/premium-su
  20. Hello guys, @Laddanator and @Guilhermesene I'm checking it with the PWM team, will keep you posted. Peter
  21. Hello @Martin25B93, in case the connections are being blocked by the firewall, enable the logging of the blocked connections and check the log what got blocked. Or you may try first to perform a clean installation to see, if that resolves the issue. Peter
  22. Hello guys, We have probably identified the cause of the issue. It seems that it happens after the device was unable to connect to MDM due to connectivity issues. Fix should be included in upcoming versions. Peter (P_EES2A-3585)
  23. sorry I should be more clear, I meant part of the process described by Marcos, I quoted (in bold) Peter
  24. Hello @rgoldman, hmm strange, maybe some resource exhaustion / leak? 😞 Once you experience the issue, can you provide me with: A. dump from the ESET service: ESET's Advanced settings -> Tools -> Diagnostics -> Diagnostics -> Create diagnostic dump B. the Protocol filtering advanced log 1. Close the e-mail client 2. ESET's Advanced settings -> Tools -> Diagnostics -> Enable Protocol filtering advanced logging ; confirm by OK 3. Start the e-mail client and wait for the error 4. Disable the logging from the step #2 5. colle
  25. Hello guys, in case you still face the issue after the certificate re-generation you can provide me with a logs to check it. 1. Close the e-mail client 2. ESET's Advanced settings -> Tools -> Diagnostics -> Enable Protocol filtering advanced logging ; confirm by OK 3. Start the e-mail client and wait for the error 4. Disable the logging from the step #2 5. collect the logs by ESET Log Collector Once you have the logs collected, upload them to a safe location and send me a private message with the download details and a reference
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