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Peter Randziak

ESET Moderators
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Everything posted by Peter Randziak

  1. Hello @AlessandroG We got an update from the development team. As a work-around please try to may disable the UDP in the Blast protocol, it helped in the testing environment, can you please confirm? To do that please refer to Vmware documentation: (basically set HKLM\SOFTWARE\Policies\VMware, Inc.\VMware Blast\Config\UdpEnabled to 0 (string value) on machines with Horizon agent) https://techzone.vmware.com/sites/default/files/vmware-horizon-7-view-blast-extreme-display-protocol.pdf https://techzone.vmware.com/sites/default/files/resource/blast_extreme_display_protocol_in_vmware_horizon_7.pdf Please keep us posted. Regards, Peter
  2. Hello guys, can you please check if the issue persists as we fixed few memory leaks in modules, which are currently available on the pre-release update channel so please switch to it, update, reboot the system and observe the situation. In case the issue persist, just let us know, so we can troubleshoot it with you. Regards, Peter
  3. Hello @cybot / All the Secure Data feature of ESET Smart Security premium is not affected as it does not contain the affected driver. So you can use the ESSP and Secure Data without any issues even after upgrade to the latest version of Win 10. Peter
  4. Hello @sdnian, thank you for the packet capture, I will have it checked. May I ask you you have any SSL inspection in place? Regards, Peter tracking key: P_EESW-3955
  5. Hello @markice and @asm_dec0de, thank you for your decision to take part. A message with further instruction is awaiting in your personal message inbox, Peter
  6. Hello @mate, I would start with installing the most up to date version of the Endpoint i.e. 7.1.2045.5, you can download it at https://www.eset.com/int/business/endpoint-security-windows/download/ In case the BSOD happens with it as well, please collect the 1. output from ESET Log Collector, pack it along with the 2. full crash memory dump, upload it to a safe location and send me a private message with download details and reference to this topic, I will try to assist you. Regards, Peter
  7. @Duane is a business trial license, which already expired,... So you should contact the ESET representative to prolong it if needed or to buy commercial ESET license. Regards, Peter
  8. Hello @Cookie Monster, I'm sorry for the delay. I meant excluding the connections by Certificate and set Scan action to ignore. You need to navigate to ESET Advanced setup -> Web and email -> click on the Edit button next to the List of known certificates -> Add -> set the scan action to Ignore -> select URL next to Import certificate from URL can enter the URL of your company auth. URL. See the details on the attached screenshot. Please let us know if it helps. Regards, Peter
  9. The issue has been resolved, you should be able to generate the offline license file now, can you confirm? Peter
  10. Dear @serlockwright, Thank you for the report, we are already investigating the issue, we will keep you posted. We apologize for the inconvenience caused. Peter
  11. Hello @sujon, the license has been already added to a different account registered with k*****n@gmail.com address You can see "License is associated with a different company" in the error,... Peter
  12. Hello @BrianA_MN and @MAsterx1010, sure, thank you for your willingness to participate, will send you the invitations in a few moments. Peter
  13. Hello Peter / @Faxe, sure, invitation sent few moments ago. Regards, Peter
  14. Hello @Lanser, can you please try to switch to pre-release updates, perform the update and let us know, if it helped? If not please share your product version as well. Regards, Peter
  15. Dear @817, can you please send me the full log as a file attachment to check? Regards, Peter
  16. Hello @Cookie Monster, the most straightforward solution should be to exclude the communication with the domain by the exclusion by the certificate. Regards, Peter
  17. @Tommy1987, sure, will provide you with details in few moments via a private message. Peter
  18. Hello @trayn, good, well then PM with details sent. Looking forward to your feedback. Peter
  19. you can upload it to a safe location and send the download details to me and Marcos via a private message to check. Peter
  20. Hello @trayn, thank you for your interest, currently we have only the product of version 7 for the file servers. Other types should follow later. Regards, P.R.
  21. The next released build should be already notorized. Peter
  22. Hello @jonathanbrickman0000 so I would advise to proceed as Marcos advised in the mentioned thread: https://forum.eset.com/topic/18343-threat-log-question/?do=findComment&comment=90087 "Have you ruled out the possibility that the remote machine is infected? If so, please enable network protection advanced logging in the advanced setup -> tools -> diagnostics, reproduce the detection, disable logging and provide me with logs gathered by ESET Log Collector. As for the action, "detected" actually means detected and blocked. If I remember correctly, there were plans to change the wording to make it clear to users."
  23. Hello @karlmikaeloskar we are of course preparing to cope with this new macOS requirement. In the tracking system I already saw that we have an internal build ready to test the notarization. Regards, Peter
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