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Peter Randziak

ESET Moderators
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Everything posted by Peter Randziak

  1. Hello @Mike_Kintaru, sadly I do not have any personal experience with qRadar and logging to syslog. I would advise to contact your local ESET support to have it checked. Peter
  2. Hello @sdnian, hard to say without knowing the root cause so I would suggest to get the logs and check it with your local support, but I guess it might be related for example to certificate revocation checks... Peter
  3. Hello @rgoldman, can you try to switch to pre-release updates and check how it behaves? We released there Internet Protection Module 1404 which should improve the download speed over the IMAP. Peter
  4. Hello @Chanklish, the migration paths are described at https://help.eset.com/esmc_install/72/en-US/migration_same_version.html so follow the one applicable in you case. Peter
  5. ESET license keys are not bind to version, but to a product / product tier better said. Usually the packs for the endpoints cover EFSW as well, but I would rather check it with your local sales team. EFSW is the product recommended for use on the terminal servers. When it comes to licensing, they are a special case as they should have a license covering the terminal sessions so again I would recommend to check this with your local sales team... Peter
  6. Hello, my theory for the initial issue is, that the server hasn't been rebooted for a longer period of time and I guess that a simple reboot would resolve it. So this might be a quick fix for others experiencing the same issue. @petersonal can you confirm or deny? Peter
  7. Hello, at first please make sure you have the latest version installed. If yes and you experience the KP, please collect the logs as described at https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support and share it with us, so we can check it. Thank you, Peter
  8. Hello @mxp, I'm going to respond you via the private message. Peter
  9. Hello @bluezone, it is true, that some of the licenses are / were experiencing such issues, but it is not a case for the one 33C-3HM-9GA mentioned. I checked it in the licensing system and it was not renewed at all yet. I guess your new license might have a different public license ID so please check it with the mails received, in case you won't find it there please contact the reseller to find out your new license details. Peter
  10. Hello @Chanklish, what is the version of ODBC driver used? Make sure you have a supported one, according to https://help.eset.com/esmc_install/72/en-US/?database_requirements.html we have seen a cases in the past, where an unsupported version of ODBC driver caused issues as you described... Peter
  11. Hello @cschulzejn, This may be tricky for example due to the captive portals... You may check, if the task was executed in the Scheduler - see the Last run column. That won't work as the 10 minutes interval is the shortest possible for the update, in practice 11 minutes 😉 Peter
  12. Hello @MartynK, The Internet protection module 1401 (not yet available as of now) should improve the download speeds for IMAP... How it behaved with the IMAPs checking disabled as suggested by Japester? Disable it only for testing purposes and re-enable it back as it impacts the level of protection. Peter
  13. the "tainting" message – is about loading a proprietary kernel driver (which eset_rtp is) so no need to worry about it. Peter
  14. Hello @seb2020, thank you, I already read it and I'm opening a ticket for the Linux guys to check it. Peter
  15. Hello @seb2020, I checked similar cases and there might be some crashes happening causing such issues. Allow creation of core dumps (also enable dumping on unsigned packages) Get the core dump files and log created as described at https://help.eset.com/efs/7/en-US/?collect-logs.html ,upload them to a safe location and send me a private message with download details and a reference to this forum topic, I will have them checked for you. Peter
  16. mxp provided me with the requested data so we are checking it with the devops team. Peter P_EMA2-3538
  17. Hello @mxp, you can send me the Public license ID of the affected license over a private message, as Michal suggested before to check. Peter
  18. Hello @peteyt, hmm not detected for me. I'm going to report it, may I ask what is your 1. ESET version 2. Advanced Machine Learning module ? Peter
  19. Hello @peteyt, can you please provide us with the file and the log entry of the detection? Peter
  20. Hello @JOKEEFE, thank you for choosing ESET as your security provider. As we speak of a server system I would recommend the ESET File Security for Microsoft Windows Server. Once you deploy it, you will see if any exclusions are necessary. This product offers Process exclusions so you may exclude the process(es) handling the backups so all actions performed by it /them will be excluded... Peter
  21. Hello @MattB, create a report with "Client tasks . Task name" and "Client tasks . Task is valid" data selected, as shown on the attached screenshot, it should help you to reveal which one might be invalid... Peter
  22. Hello @leoo1231, It may, make sure that the product is able to access edf.eset.com, for details see https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall Peter
  23. Hello @intika, Thank you for your kind words. The business version is already available in version 7, you can download it at https://www.eset.com/int/business/endpoint-antivirus-linux/download/ according to what you say, I guess you are a business user (license over 5 seats) It is fully manageable by means of ESET Security Management Center, including the activation (user-name and password is not used for it anymore). The on-access scanning is being handled by our own in-kernel module and the whole core product is based on a new, modern and maintained code so
  24. Hello Mike, Yes we plan to add it in the future versions of the ECA, see https://forum.eset.com/topic/24224-syslog-log-output/ Peter
  25. Hello @Mike_Kintaru, glad to hear that. Thank you for keeping us posted, Peter
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