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Peter Randziak

ESET Moderators
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Everything posted by Peter Randziak

  1. Hello @henk, please make sure, you have the latest version (6.7.400.0) installed, it was released the same date as you posted this. It should resolve the issue you reported, if not just let us know, we will troubleshoot it with you further,... Regards, P.R.
  2. Peter Randziak

    eamonm.sys causing crash to black screen

    Hello @radar, thank you for the dump files. I checked them briefly and will pass it to the devs to analyze it deeper. How often does you get BSOD, if I may ask? Do you happen to have a complete memory dump from it? If yes can you please provide me with one? We apologize for the inconvenience caused, P.R. tracking note for us: P_ESSW-7633
  3. Peter Randziak

    Unexpected Error.

    Hello @Matthew Fox, We are aware of a bug on our side when a details of a threat picked up by the Web protection are attempted to display. We need to fix this on our side, sorry for the issue. P.R.
  4. Hello guys, I'm sorry for the delay in this case,not pleased with that as well 😞 The latest news are that we should have a new plugin for our QA to test soon so we hope it will pass so we can release if for the customers. Regards, Peter
  5. Peter Randziak

    EGUI Crach and Close on Startup

    Hello @kamiran.asia, I'm sorry for the delay, I'm catching up with my queue of messages. Can you please upload the logs again, as the download URL has expired, we may have a look than,... Regards, P.R.
  6. Peter Randziak

    Thanks to ESET and the forum

    Thank you @ebill for your very positive feedback, I hope it will stay that way, or even get better over time 😉
  7. Dear Linux community, We’ve been working on the new generation of our solution for Linux servers for quite a while. The hard work of the development and QA team was materialized into the first BETA version, which we would like to share with you. If you are interested in getting a copy and chance to get hands on experience with it, just leave a comment here or send me (@Peter Randziak) and @TomasP a private message. We are looking forward to your participation.
  8. Peter Randziak

    Ativação do produto (Product activation)

    Hello @Magione, please contact your reseller i.e. the company from which you bought the license, they should be able to assist you. Regards, P.R.
  9. Dear Linux community, We’ve been working on the new generation of our solution for Linux servers for quite a while. The hard work of the development and QA team was materialized into the first BETA version, which we would like to share with you. If you are interested in getting a copy and chance to get hands on experience with it, just leave a comment here or send me (@Peter Randziak) and @TomasP a private message. We are looking forward to your participation.
  10. Peter Randziak

    ESET File Security for Linux 7 BETA signup

    Hello guys, @opa-pro pleasure is on our side, I will send you the details via PM in a few moments @Rami thank you for your interest, however it is a product designed for file servers, are you sure you want to run it on a desktop? :-) Regards, P.R.
  11. Hello @Glaucus, does the issue persist with the RC build, I provided you as you requested at https://forum.eset.com/topic/17606-eset-675000-and-1014-mojave-tcc-issue/?do=findComment&comment=89475 ? Please let us know, I not we will try to assist you with this. Regards, Peter
  12. Peter Randziak

    ESET 6.7.500.0 and 10.14 Mojave TCC issue)

    Hello @Nathan Fishback and @Glaucus, sure, will send you the details in few minutes via private messages. Regards, P.R.
  13. Peter Randziak

    Repository issues in Australia again!

    Hello @ShaneDT, can you please send me via a private message: 1. public IP address of the device on which it fails 2. Wireshark log capturing packets on the device, on which it fails. Make sure to start the logging before the download starts and stop it after it fails. I will check it with the team responsible, once I have the inputs from you. Regards, Peter
  14. Peter Randziak

    ESET 6.7.500.0 and 10.14 Mojave TCC issue)

    Hello @SysEPr, I have send it to you few moments ago via a PM. Regards, Peter
  15. Peter Randziak

    EES 6.7.500 Crashes Macs

    Hello @Tony Wong, I have send it to you few moments ago via a PM. Regards, Peter
  16. Peter Randziak

    ESET File Security for Linux 7 BETA signup

    Hello @kingoftheworld, that was quick :-), thank you for your interest, I will send you further instructions via a private message. Currently we have the new generation of protection for the file servers, more server roles should come later followed by the endpoint product. When it comes to ERA/ESMC we advise the participants to have a separate instance of it as i requires a BETA version of Configuration support module, which hasn't been fully tested yet with all the other products so we do not recommend to use it in a production environment. Regards, P.R.
  17. Peter Randziak

    EES 6.7.500 Crashes Macs

    Hello guys, we have an RC version available, which should fix the crashes. If you are interested in an early access, send me and TomasP a private message with a reference to this topic so we can provide you with it. Thank you, P.R.
  18. Peter Randziak

    ESET Cloud Administrator is not activated

    Hello @Diego A., the instance set up usually takes about 10 minutes. Can you please confirm, it works as intended now? Regards, P.R.
  19. Peter Randziak

    Firewall engine

    Hello Lee/ @rainmakerraw, GUI configuring system firewall vs. own implementation: we implemented our firewall on OS X 10.6 which did not contain yet "pf", it has "iptables" as well as BSDs so that's why our firewall is ours. When it comes to VPN, the main priority in FW implementation were always the local processes. Interface "utun" is not ignored, but hidden in GUI and that's because common mortal users would be confused by such interface in our GUI. Btw. the development continues so we will for sure introduce further improvements, in case you have any ideas how to improve it, just share them with us. P.S. Please try to be more polite / diplomatic in the future posts. Thank you, P.R.
  20. Hello @EdwardTus, EGUI.exe should not run as you have the Manual startup mode set. ekrn.exe is the ESET service, which should run for sure as it evaluates all the rules and powers the scanning as well. Regards, P.R.
  21. Peter Randziak

    ESET 6.7.500.0 and 10.14 Mojave TCC issue)

    Thank you for the additional info on the ways how you manage and test, I have forwarded it internally. Yes it should work that way.
  22. Peter Randziak

    Firewall engine

    Hello Lee, thank you for your very detailed and technical-wise feedback. I consulted it with our macOS support specialist and I will open a ticket with the devs to check it. Thank you, Peter Tracking note for us: P_ECS6M-2686
  23. Peter Randziak

    Firewall engine

    Hello @rainmakerraw we have our own implementation of the Personal firewall feature. The latest version released has the Personal firewall refactored, you can download it here: https://forum.eset.com/topic/17531-eset-cyber-security-pro-and-eset-cyber-security-hotfix-version-673000-have-been-released/ Can you please try it with it and share your feedback with us? Thank you, P.R.
  24. Hello @Abdul Jabbar Dumrai, the Internet protection module supporting HTTP/2 is currently being tested and is available to the pre-release users. So if you want to evaluate it as well, just switch the update mode to pre-release,... Regards, P.R.
  25. Peter Randziak

    ESET 6.7.500.0 and 10.14 Mojave TCC issue)

    Dear @brandobot, The code signature is valid, just run in terminal: codesign --verify --verbose /Applications/ESET\ Endpoint\ Security.app the output should be exactly like this: /Applications/ESET Endpoint Security.app: valid on disk /Applications/ESET Endpoint Security.app: satisfies its Designated Requirement Also the identifier is set to value "com.eset.ees.6", to see run in terminal: codesign --display --verbose /Applications/ESET\ Endpoint\ Security.app Output: dan43:Src adam$ codesign --display --verbose /Applications/ESET\ Endpoint\ Security.app Executable=/Applications/ESET Endpoint Security.app/Contents/MacOS/esets_gui Identifier=com.eset.ees.6 Format=app bundle with Mach-O thin (x86_64) CodeDirectory v=20200 size=39342 flags=0x0(none) hashes=1224+3 location=embedded Signature size=9054 Timestamp=23. 10. 2018, 21:28:45 Info.plist entries=29 TeamIdentifier=P8DQRXPVLP Sealed Resources version=2 rules=13 files=424 Internal requirements count=1 size=36 So it is signed, clients aren't executing unsigned code. Nevertheless, we are using only the "apple anchor generic" requirement which is pretty broad. This requirement is something that the application itself specifies for the system to know when it should consider its signature valid. It seems weird to me that TCC would look at the form of the requirement, but I guess its possible. We are currently testing the possibilities how to add our product to the full disk access list in the macOS. When it comes to the Silent installation, you need to create a flag file in advance in the following location: '/Library/Application Support/ESET/esets/cache/do_not_launch_esets_gui_after_installation' To the GUI won't startl, then you should send them a policy to disable the splash screen and start the GUI manually. Regards, P.R.
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