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Peter Randziak

ESET Moderators
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Everything posted by Peter Randziak

  1. Hello guys, if you are running Windows 7, make sure you have your system fully updated. After doing so, the update should be offered for you. @Alex21 can you please provide us with export of HKLM\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Component Based Servicing\\Packages on the system, where you currently have version 13.0 and the upgrade is not offered? Peter
  2. This is an early announcement related to the end of life for ema.eset.com (EMA1). As we're completing the migration of MSPs to EMA2 (msp.eset.com), the aim is to phase out EMA1 completely by the end of the year. For more in-depth information and details, please consult the below links: ESET MSP Administrator V1 to V2 Migration Process FAQ: https://help.eset.com/ema/en-US/migration_faq.html ESET MSP Administrator versions feature comparison (EMA1/EMA2): https://www.eset.com/int/business/msp-administrator/ More about ESET MSP Administrator V2: https://help.eset.com/ema/2/en-US/ How to use EMA2 with your ESMC https://help.eset.com/msp_getting_started/en-INT/ There will be more detailed information about what this specifically means coming via the usual channels and you'll be informed about any action steps that may arise as part of this EOL initiative.
  3. This is an early announcement related to the end of life for ema.eset.com (EMA1). As we're completing the migration of MSPs to EMA2 (msp.eset.com), the aim is to phase out EMA1 completely by the end of the year. For more in-depth information and details, please consult the below links: ESET MSP Administrator V1 to V2 Migration Process FAQ: https://help.eset.com/ema/en-US/migration_faq.html ESET MSP Administrator versions feature comparison (EMA1/EMA2): https://www.eset.com/int/business/msp-administrator/ More about ESET MSP Administrator V2: https://help.eset.com/ema/2/en-US/ How to use EMA2 with your ESMC https://help.eset.com/msp_getting_started/en-INT/ There will be more detailed information about what this specifically means coming via the usual channels and you'll be informed about any action steps that may arise as part of this EOL initiative.
  4. Hello @Christoforos The team responsible was able to determine the root cause of the issue. Fix will be prepared, tested on test environment and deployed to production. Consoles has been restarted to resolve the issue until permanently fixed, so you should be able to access your ECA right now. We apologize for the inconvenience caused, Peter
  5. Hello guys, The Antivirus and Antispyware Module 1560.3 displaying the information about outdated product has been released. @Glitch / other micro-update users we decided to delay to upgrade for you by 2 weeks so the module will be part of the packages build on April 10, please schedule the upgrades accordingly. If the product misses the deadline it will be still functional, we won't be able to guarantee functionality in the future. Please make sure to notice the vessels which won’t be able to get the upgrades before the April 10 in advance to prevent misunderstanding. Peter
  6. Hello @kermit80, As of now NSX-T hasn’t been tested and is not supported for EVS. In case there is a demand for it, I would recommend you to contact your local ESET partner, please state also how many seats would you like to have covered. Peter
  7. Hello guys, @qwer1304, @jojodev, @Nightowl thank you for spotting the issue and reporting it. The issue should be fixed in the Script scanner module 1069, as of now available for pre-release ESET update users. Full release should be today, so you may switch to pre-release updates to get it immediately or wait a day or so to the update. After receiving Script scanner module 1069 update it Chrome restart is required. Peter
  8. Hello guys, can you please get a dump from the Chrome once the error is displayed and output from ESET log collector for us to check? Once you have them compress them, upload to a safe location and send me the download details, I will have them checked. Peter
  9. Hello @v.brissat, collect the logs as described at https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support, upload them to a safe location and send me download details with a reference to this topic, I will have them checked. which form have you tried? Peter
  10. @Boss, by default at C:\ProgramData\ESET\ESET Security\Diagnostics Peter
  11. Hello guys, thank you for your interest, we released GA version on Tuesday https://forum.eset.com/topic/22704-eset-endpoint-antivirus-for-linux-7-fully-released/ so I recommend to try out this version. Peter
  12. Hello guys, thank you for your interest, we released GA version on Tuesday https://forum.eset.com/topic/22704-eset-endpoint-antivirus-for-linux-7-fully-released/ so I recommend to try out this version. Peter
  13. @Gero Waldhausen I will respond you in the private conversation in a few moments... Peter
  14. Hello @Proactive Services, sure, I will send you the details via private message in few moments. Peter
  15. Hello William, thank you for taking part, you already have a private message with access details. Peter
  16. Hello @Jimbo151, have you tried to specify localhost addresses so Remote computer? The localhost addresses are not routed, so no need to be afraid of exposing it to the network / Internet. Peter
  17. Hello guys, I opened a ticket with the dev team to check the logs provided by @Camilo Diaz In case you have the logs (as described by Marcos), or are willing to record them feel free to provide me with them so I can have them checked... Regards, Peter
  18. @SandipThanki and @Jean M, thank you for your willingness to participate, I will send you a private message with details in few moments. Peter
  19. Hello @Jimbo151, I spoke with our macOS support guy and he told me that the issue is already know to us. Some changes in the personal firewall functionality caused blocking of the localhost connections 😞 The issue can be resolved by creating a rule to allow the localhost connections. We apologize for the inconvenience caused, Peter note for us: P_EES6M-5377
  20. Hello guys, I would first try to upgrade to the very latest version 6.8.300.0 to see how it behaves and in case the issue will occur again, please proceed according as Marcos advised. Peter
  21. Hello @Nicolas Raggi, I will send you a private message in a minute with details and answers. Regards, Peter
  22. I can provide you with a NFR license for testing. We do not expect much issues, but I understand that you consider it as a risk for a production environment, but you may first try in a VM, later in production of you want to. Peter
  23. Hello, @marco1958 on Desktops / Terminal servers the users running the applications, on the file servers they do not. The Desktop needs a notifications so the user knows why a file (malicious one) suddenly disappeared 🙂 Yes monitoring of the R/W operations is crucial for protection and is handled by the on-access scanner. @Rami this version is intended for business users mostly with ESMC management console, as the product does not have GUI, only notification manager, but one may commands to work with it... Peter
  24. Hello @marco1958, 7.0.1152.0 is a version for file servers, this is a BETA of a product to protect Linux desktops i.e. systems on which the users work... I will send you a private message in few moments with details. Regards, Peter
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