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MichalJ last won the day on April 15

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About MichalJ

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    customer problems, but besides that cycling, architecture, and everything that rides, flies or floats (transportation industry)

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  1. Hello @StotheR If the customer does not have yet EBA account, and the license is not added to it, upon adding such license into your "central EBA" account the owner of the license will receive authorization request to the e-mail address that is listed in our licensing system (was specified during the license purchase). Once he confirms, the license will be visible in your central EBA account, however customer will not be able to add the license anymore (license can be added into EBA only once). We are currently designing a solution intended for resellers / MSPs, that will allow them
  2. Hello, details with regards to the migration can be listed here: https://help.eset.com/protect_deploy_va/80/en-US/va_upgrade_migrate.html Also, for such customers, I would recommend to migrate to ESET PROTECT Cloud, as that would remove any further burden of on premises migrations.
  3. Hello @Ufoto As of now, this is indeed not possible. I assume, that you are a reseller, and you have more than one customer, that has their own EPC instances. As of now, you will have to have a different aliases for every such instance, as one "EBA USER" can be linked only to one EBA instance, and one EPC Instance. We are working on a new reseller focus portal, which will allow you to have a "service level login" to all your customers EPC instances. So yes, there is plan to add multi instance access, however I can´t confirm exact timeline at this moment. But our target experience is
  4. Hello @StotheR , as of now, there is not a dedicated "reseller focused" portal. ELA can serve that way, but especially for the new products, like EDTD, or new ESET PROTECT Bundles, you need EBA, to work with them. However, EBA has been created as a customer centric system. If you add the customer license to your EBA, customer will no longer be able to create EBA of his own. If your customers are OK with that, as you fully manage them also in ESET PROTECT, you can do it, however in order to add a license to EBA, the license e-mail should be matching the EBA e-mail, or the customer will receiv
  5. Hello, @Serial.com As pointed out above, I just wanted to understand what are your intentions. There is no secret, but for example I can now ask my colleagues from documentation team, to include the GUI screenshot into the documentation. Internally there is a document called "what´s new" that is always shared with our distribution network for their usage, so they can use that for creation of webinars / marketing materials. This has more screenshots for this particular product (although the user interface is limited, as the new Linux product was designed in a way that it is inte
  6. Hello, this information is available to the reseller / distributor for follow ups. Of course, deliberate over usage represents a violation of the end user license agreement terms and might be acted upon.
  7. Hello, for what purpose you would need that? I was checking the official documentation, and it does not include screenshots. We might ask our QA / PM to get some, but I am interested in understanding the purpose. But as a sneak peek: Thanks.
  8. One more thing @leoo1231. In order to keep the mail security running, you need to get to the .lic file. The lic file should have been present in the license e-mail, alternatively you can get it in ESET License Administator / ESET Business Account.
  9. @talaee71 are you using as well Enterprise inspector server? As that might have some impact on the ESET PROTECT performance as well.
  10. You can use the product activation task, to deliver the client. So do the following: Login to protect Navigate to licenses tab, click "add license", choose the option for "offline file" and copy the token Navigate to EBA to the place where offline file is generated, add there the token, and generate the LF Import the LF into the protect Create a new "product activation task", targeted to the clients activated using the offline file.
  11. When you have attempted to enter the license into EBA, you should have added the "ELA password" which should have been delivered to you, when you have ordered the license, and you should have used for adding it into ELA (or to login into ELA). You can send me the license in a private message (public license ID, format XXX-XXX-XXX) and I will try to investigate on our side, and try to suggest next steps).
  12. You are right. Unfortunately there is no SSO between ESET PROTECT and EBA Account as of now (this is no longer an issue in Cloud, as EBA / EP Cloud share the same identity). With regards to the setting - my suspicion would be, that this setting was not there from the beginning, and when it was added, it did not act retroactively. Hopefully this would not happen again, but I will notify the team, so they can check if there are no issues with this functionality.
  13. Hello @j-gray. Changes in ESET Licensing, to use "EDF" (cloud based licensing backend, that is used by either ELA, EBA, or by ESMC/ESET Protect to show the amount of licenses) were triggered by continuously changing business landscape. New licensing methods, like monthly subscription, or large adoption of our software via MSPs, requested a more dynamic licensing solution. Also, ESET has various deployment alternatives, where we do allow also installation of completely unmanaged (locally controlled) endpoints, or their control over RMM software etc.. So the licensing was designed to accommodat
  14. Hello @Ruben_Castillo Thanks for the feedback. I have forwarded it to my colleagues from Product Management. I understand your point, but can´t comment about any particular specific plans at the moment.
  15. Does the client correctly connect to ESET Protect? Policy application order shows how it should apply, however "column with numbers" shows which policy is actually reported as applied. Therefore, if the number does not update, I would expect it to be due to a connection problem.
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