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About MrWrighty

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  1. Exactly as Marcos has said. Eset NOD32 does protect from various threats including ransomware, but there are alternative ESET products that have additional protection functions such as Network Protection against vulnerabilities in network protocols and V15 will add to that protection. So its your choice as to which you use. As for full protection, you can only protect yourself as best you can which including how you handle emails, links in emails and attachments to name a few..
  2. Wow, Norton360 comes with Crypto Mining, are they paying your power bill. I guess this is opt in, but how can such a program want to keep your PC active potentially increasing the chance of attack. i.e. the more uptime the more chances of being hit. If I buy an AV/Internet Security program the last thing I want is it running flat out when I'm not there.
  3. Why are you doing an online scan with another competitive product. Is Norton not working correctly. Eset likely does not have NCrypt.exe whitelisted as safe.
  4. How many licenses have you purchased, if only one you cannot share, you will need to buy multiple license seats if you want to share.
  5. If I ping update.eset.com from here in the UK, I get, so the issue appears to be with the client.
  6. I have just followed this regarding updating the ESMC server and web console. https://help.eset.com/esmc_install/70/en-US/component_installation_webconsole_windows.html I previously had Tomcat7 installed as a 64bit App, after having downloaded Tomcat10 (Latest version as suggested in the above article) it has installed the 32bit version of Tomcat 10 alongside the 64bit version of Tomcat7. How do I get the 64bit Tomcat to install and run the ERA console
  7. Sorry confused, I'm referring to the update of ESMC web portal for client management. Its that process thats not an improvement over the previous desktop app and why it is necessary to backup the certificates and the database before ESMC is updated, most update routines for other packages will automatically backup critical data before applying updates, so removing that risk for the end user.
  8. Why is updating ESMC such a pain. Backup 2 lots of certificates, backup the database, then run the update. Since moving to the web based interface this process is potentially far more problematic, otherwise why would the update process state that you need to do these functions before the update. If an update has been done previously do the certificates have to be backed up again prior to the next update. I presume the database will need to be updated as I guess that can change, but why can't this SQL dump function function be part of the update process.
  9. What is the product version you are installing. It should only be asking for an activation key. Where did you buy the product.
  10. Surely investment in protection is more important than the visual appearance of Eset. How often do you open the Eset console. 99% of the time its hidden and works in the background. Unlike apps that are used daily that would benefit from the Dark/Light mode, I cannot see the point in having that option with a background service interface.
  11. I think it unfair to blame Eset when you are not using their communications systems correctly. Being a long standing user doesn’t give you more rights contacting support than a user the bought the software last week. All tech companies have ticketing systems for a reason and if you fail to use these correctly and don’t like the outcome that is not an issue for Eset. As for the technical issues you mentioned, this is clearly a lack of knowledge and understanding about the products you are using.
  12. The Eset article refers specifically to Windows Backup failing and not a result of 3rd party applications. If Windows Backup is installed then Eset should handle the exclusions. The role is only likely to be installed if it’s going to be used.
  13. But bdedit will identify the volumes or as per the BackupAssist article above, the registry hivelist. Surely this can be checked on install and the exclusions added. This article explains how to check the volume number so what’s the difference for an automated exclusion list. https://support.eset.com/en/kb6121-windows-backup-failing-error-message
  14. Having just started doing bare metal recovery using BackupAssist and in particular a Hyper-V and Hyper-V host there are a number of additional exclusion required to allow the backup to complete. Eset have a KB about the additional exclusions but wondering why they cannot be included as part of the standard list of Exclusions for Server file security.
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