kapela86

I recently received an answer from local support that HQ is busy with Protect HUB migration. And I have ticket ID you wanted: CASE_00829747.

On October 10 I received mail from local support On October 18 I asked if they have any news because I didn't receive anything from them. Few hours later I received this reply (used google translate to translate from Polish to English) That "comprehensive description" can be summed up to "deactivate & activate pc". I don't have any more information I can provide you, no internal ticket ID, no name of someone from HQ, nothing. If you want to find out more about this, you need to do it on your own somehow.

Instead of removing, they should change it so it says that SysRescue is not supported/developed/maintained anymore .

I just found out that ESET SysRescue is discontinued. BUT if you search for ESET SysRescue in google, the first result is this page https://www.eset.com/la/support/sysrescue/ where download link is broken. Another thing is this thread on this subforum that is pinned on top You should clean this up and create a separate KB article about that (or if there is already, then do some SEO on it). Because there are some suspicious looking website in google search

Well, the ESET HQ said that they don't plan to change the way it is. "Device name" will be propagated only during activation and will not be updated. Me right now:

There was a post by "Iveta_Svisti" but is now deleted. It said: So I'm kinda confused about this whole situation.

@Marcos I talked with support and they said that "Device" name is read from system when ESET is activated and is not later updated at all. One need to deactivate and reactivate a PC for a new name to show up.

Yes, I'm talking about "Device" column.

I logged in to EBA (haven't logged in there for a long time) and I noticed that some device names are VERY VERY old. We changed device naming about 2 years ago and some are not updated. There are lots of computers with "DESKTOP-xxxxxxx" names and "LAPTOP-xxxxxxx", also additional two with PCxxx (where xxx is a number). We don't use that naming schemes anymore. I also see 3 computers with the same name "DESKTOP-QK2T299" and each is activated with different last seen date. We use ESET Protect On-Prem and i see correct names there. Licence ID is 3AJ-WM9-V2H

Thanks

When you have a firewall rule for an app created in ESET Protect, then you can't check/see that rule's full exe path in Endpoint Security, it's trimmed with dots and hovering a mouse over it does nothing. I know I can check it in Protect, but you should be able to check/see it in Endpoint Security.

Done, ID 01608348

When you connect external usb drive and check ESET PROTECT after agent's refresh, you will see this: It shows aggregated free space of internal and external drives, but "total" space is not aggregated. If you also go into Details then it shows like this: I checked few other computers that had USB drivers connected for a long time and they properly show total space and every connected internal and external drive. I suspect that free space is refreshed on every agen't refresh, but drive's list is only once every "x" hours. Personally, I would prefer that storage information on that first screenshot to ONLY show free space on "C" partition, because that's the most important information that one would need. You could add this information above or below what is currently shown there. Also, "Aggregated free space" is kinda useless. You should show free & total space for every partition (only the mounted ones like C:, D:, etc, not recovery/oem) with every drive.

No, but fortunately I tried it and it works. Honestly, ESET should just show UAC prompt itself instead of requiring admin to "Run as administrator". Because when you run it just by clicking on it, you can see in task manager that it runs for a second and then closes. So instead of closing it should display UAC prompt.

Turns out that with "Terminal" setting I can't open GUI. I use account with admin privilages. For now I changed it to Full mode.