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MichalJ

ESET Staff
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  1. Upvote
    MichalJ received kudos from OrthoC in ECA - Can we create dynamic groups?   
    Thank you for the idea. I agree, it might be beneficial. I will discuss it with relevant people. 
  2. Upvote
    MichalJ received kudos from Peter Randziak in List of hardware of all managed clients   
    Hello @Cruz This is a common request, that is being tracked. However, as of now, it is not yet confirmed for the scope of the version 7.1. I will verify, whether it´s still doable. 
  3. Upvote
    MichalJ received kudos from Peter Randziak in Built-in Policy Seemingly Not Functioning   
    You are right, the policy is "buggy", as it by default it includes also default rules (when you click on the " Show built in (predefined) rules" checkbox in the bottom they will be shown). I will ask our team to change it.
    As a quick workaround, you should either edit the policy, and move the rules to the top (above the default ones). Or disable the predefined rules. I am sorry for the inconvenience. 
  4. Upvote
    MichalJ received kudos from Peter Randziak in ECA - Can we create dynamic groups?   
    Thank you for the idea. I agree, it might be beneficial. I will discuss it with relevant people. 
  5. Upvote
    MichalJ gave kudos to MartinK in ESET Cloud Administartor - Client Installer   
    Could you please provide logs located in directory %temp%\eset\ (i.e. in temporary directory of user that executed installer)? This specific error means that it was not possible to find installer matching requirements. Most commonly when in case:
    version of product is no longer available (if version was explicitly requested when configuring installer) operating system is not supported by selected product (desktop vs. server products) ESET repository servers (repository.eset.com) are not available. Access might be blocked by other security-related software, or HTTP proxy configuration might be required.
  6. Upvote
    MichalJ received kudos from Mirek S. in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @andy_s We will track this as an improvement request, towards the future versions. Issue is, that the "upgrade" itself is handled by Endpoint (in case you execute scan and select option "shutdown after scan"), and Endpoint does not initiate agent wakeup to report scan completion. It simply triggers shutdown, before the result is replicated.
    Maybe, if you are willing to, can you explain why are you shutting down the machines? Is it to save power over weekends, or? As there might be different way how to achieve that. One that will report "success" would be a run command, with a respective windows shutdown / with delay, as task would report "Success" not in the moment of task execution, but on the moment when it contacted WMI provider with the command the reboot. If system acknowledged, it will report success.  Also, out of curiosity, what is your replication interval?
  7. Upvote
    MichalJ gave kudos to MartinK in console cloud   
    Any chance it resolved itself automatically after a time? We are currently experiencing issues with license synchronization, which is targeted by release that is rolling out this week.
  8. Upvote
    MichalJ received kudos from droezel in Future changes to ESET Endpoint programs   
    @Markwd Hello, there are two reasons. Anti-theft in consumer is focused on device retrieval, not on the data security (no possibility to wipe the disk on the device). Also, the implementation capable of tracking screenshots / photos of the users, might violate a lot of corporate laws / regulations. If Anti-theft is introduced into the business versions, it will have to behave differently. If I can ask you a question, what kind of a problem you would like to solve with it? Would it be intended for device recovery, or more a data removal / prevention of misuse ?
  9. Upvote
    MichalJ received kudos from Peter Randziak in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Hello @Pinni3. To get to your points: 
    For that purpose, we allow nested dynamic groups. Meaning you have your 30 static ones, each one of them could have nested dynamic groups. Our you want to set it in a way, that you for example put the DG under "all" but then say that it needs to be only in the following static groups. Challenge is, that DG is evaluated on the Agent side, and Agent does not always know, in which SG it belongs to (if you move a client, it will need to recalculate all policy assignments for example). Therefore the nested concept.  We are already tracking improvement for that (Internal reference - IDEA-1100) We are working on better auditing changes, to track who / what / when / how was done. (internal reference - IDEA-1371 I am not completely sure what´s the problem here. Purpose of ERA proxy was just to aggregate the data, but at the end it was sent to ERA server, so the amount of DATA sent is not increased when Proxy was deprecated. Just the ESMC server handles more connections directly, due to a changed replication protocol. Also, AFAIK we have bigger installations than 10k on MySQL. Maybe @MartinK can provide some more information on this. 
  10. Upvote
    MichalJ received kudos from katycomputersystems in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @SysEPr Thank you for your feedback: 
    With regards to the first case, we will investigate this behavior. It looks to me more like a bug in the implementation. We will check this internally.  We are planning to introduce more advanced IFTTT (If this then that)  logic, into ESMC, however it will not happen in ESMC 7.1 for sure. But it´s on the roadmap for the future versions, that will allow you to achieve better automation, and such advanced conditions. 
  11. Upvote
    MichalJ received kudos from Peter Randziak in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @tbsky We are not planning to add mariaDB support. Due to our journey to the cloud and also multi-platform compatibility, we will most likely work on the support of MySQL 8 for next major release of ESMC 
  12. Upvote
    MichalJ received kudos from sindbad in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @sindbad We are already tracking improvements to be able to generate reports based on the license usage (used license). I will extend it with your request.
  13. Upvote
    MichalJ received kudos from katycomputersystems in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @katycomputersystems Functionality to change the group in the computer details is coming back. It was accidentally removed during the redesign.
    @Zen11t We have a project/ feature tracked to globally control all of the interactive windows for the future. I will add your comment to there.
  14. Upvote
    MichalJ received kudos from Peter Randziak in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Thank you @Campbell IT Concerning the "logged users" - all is clear. We are already tracking an improvement for that, so I have added your feedback to it. With regards to the "Detection Engine", would the information about "last update attempt" (= when the application contacted ESET Servers, to check whether there is a newer version of any module) or "last successful update" (= when the application actually downloaded any of the newer modules from ESET Servers, which means it´s working with the latest modules), be sufficient to you?
    In the meantime, logic works, that machine changes its status from updated to non-updated after 7 days, and will report a protection status (red) with "modules out of date". If you are more strict with this, what you can do is to shorten the alert interval down to one day, by configuring a setting in a policy for security product as follows:
     

  15. Upvote
    MichalJ received kudos from Peter Randziak in Future changes to ESET Security Management Center / ESET Remote Administrator   
    We will take this into consideration, but still, due to the relatively low install base of Linux (outside of the VM appliance) it will still remain with a low priority, compared to other things we want to achieve.
  16. Upvote
    MichalJ received kudos from Peter Randziak in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @Rémi Primary reason was optimization of dev/QA costs, where MySQL is platform agnostic, so can run on both Windows & Linux systems. MariaDB is only for Linux. We have received few such questions, however it never went "too high" into the priorities list, in order to be done. We have however such item in the backlog for the future releases.
  17. Upvote
    MichalJ received kudos from sindbad in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @sindbad Such functionality, for the "one click" update, is implemented in the upcoming version 7:
     


  18. Upvote
    MichalJ gave kudos to Marcos in Future changes to ESET Security Management Center / ESET Remote Administrator   
    That's how it works in ESMC (ERA v7) which is currently in the phase of beta testing and will be released soon.
  19. Upvote
    MichalJ received kudos from AStevens.SHG in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @AStevens.SHG I do agree with the need for nested conditions. We have it tracked as a backlog request, but as it requires a bit bigger changes it was not put "high enough". But it was evaluated in the past, so I will link your request to that post, and increase the priority a bit. 
  20. Upvote
    MichalJ received kudos from AStevens.SHG in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @AStevens.SHG Understood. You can currently use "is one of" instead of multiple "AND" conditions in the upcoming ESMC. We anticipate the release next month (although, it might be a subject of a change eventually). 
    @pps  I have understood your request in the way, that you want to be able to better see who paused which protection after authenticating using the username / password. Having multiple passwords is a workaround, proper solution would be to track the user, who paused / disables the protection. Is this assumption correct? 
  21. Upvote
    MichalJ received kudos from AStevens.SHG in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @AStevens.SHG This functionality is implemented in the upcoming ESMC V7.

  22. Upvote
    MichalJ gave kudos to Marcos in Future changes to ESET Security Management Center / ESET Remote Administrator   
    This will change as of ESMC (ERA v7) in the way that handled threats will be resolved automatically.
  23. Upvote
    MichalJ received kudos from jimwillsher in Request for feedback on a plan to change handling of Potentially Unwanted & Unsafe Applications   
    Hello, we will be rolling out this change by the means of a module update in the upcoming weeks.
  24. Upvote
    MichalJ received kudos from Peter Randziak in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Hello. The "user variables" are currently used in two areas (closest to your latest paragraph):
    - policies for webcontrol & device control, where you can basically sync users from the AD, and then use their SID for the user condition evaluation in the particular webcontol or device control rule.
    - iOS MDM policies, where you can configure user variables, like mail account details, into the device profile.
    In general, our policies are "device centric", however, some of the features do work with the "logged in user" context, so feature behaves differently when a specific user is logged in.
    Your first request - to include last logged in user is being tracked already. For some of the functionalities it should be available, for some it is not yet, as the user context is not always provided.
    User variables in for example application paths, in the way as you have requested are being considered, I will have to check with the Endpoint team about what is the status of those desired changes.
  25. Upvote
    MichalJ received kudos from Peter Randziak in Future changes to ESET Security Management Center / ESET Remote Administrator   
    I have checked this with the developers, and we are going to change the behavior in V7. If you select "only computers", all of the computers under "DN" will be synced, not only direct parent ones. So it should behave according to your expectations.
    With regards to the "users", what is the usecase for you? For what do you use the? Do you manually create linking between users & devices, or use the user variables in policies for Endpoint or MDM?
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