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MichalJ

ESET Staff
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  1. Upvote
    MichalJ received kudos from dfrey in Error with Mail security license   
    Can you please send me your public license ID, (xxx-xxx-xxx) so we can check on our side? Also, have you tried adding the license to an EBA account and then adding the account to your ESET Protect?
     
  2. Upvote
    MichalJ gave kudos to dfrey in Error with Mail security license   
    So I found out we didn't have an EBA account. So I created one and was able to add the license to it.
    I figured out how to link the EBA account to ESET Protect pretty quickly (it was easy), and now it shows the license as valid. ???
    Now I should be able to add the Exchange instance to ESET Protect. Well, I hope so anyway.
  3. Upvote
    MichalJ gave kudos to TomasP in Down for maintenance?   
    Hello,
    We apologize for the unplanned downtime, our team of engineers is working on bringing EPC back online, some users can already access it again.
    Planned maintenance is usually announced in EBA. As for a status page to check any planned or unplanned downtimes, there is not currently one, but we are working on launching one in the future.
    Regards,
    Tomas
  4. Upvote
    MichalJ received kudos from Peter Randziak in Why is Agent Live Installer batch file not an agent installer option?   
    I will ask the documentation team, to look into this. 
  5. Upvote
    MichalJ received kudos from Peter Randziak in Why is Agent Live Installer batch file not an agent installer option?   
    Hello, thank you for your feedback. I will follow up with our product management / engineering team. I do agree, that such scriptable option should be available for a large scale/silent deployment, especially in MSP environment. Will let you know, why I hear back from them. 
     
  6. Upvote
    MichalJ gave kudos to Jamil-soc in Create exclusion for code injection rule   
    Hi Jeffry,
     
    Thank you for your message. The best way to exclude this detection would be to create an advanced exclusion.
    Below an example of an advanced exclusion to exclude code injection triggered by a legitimate process:
    <definition>
                <operations>
                    <operation type="CodeInjection">
                        <operator type="and">
                            <condition component="CodeInjectionInfo" property="CodeInjectionType" condition="is" value="ApcQueue" />
                            <condition component="FileItem" property="FileName" condition="is" value="ppwatchersvc64.exe" />
                            <condition component="FileItem" property="Path" condition="is" value="%PROGRAMFILES%\path\app\" />
                        </operator>
                    </operation>
                </operations>
    </definition>
     
    Change the FileName and Path accordingly. As mentioned above, this is an example, you can add or remove some conditions if needed. Then Select the rules being triggered and this should exclude the detections.
    I also noted that you location is the Netherlands. If you are looking for Dutch support or have any further questions please don't hesitate to contact us via https://techcenter.eset.nl/nl/new-ticket
    Best regards,

  7. Upvote
    MichalJ received kudos from avielc in Question | create a report with hardware and software information   
    Unified hardware report that will allow you to combine Device info + info about CPU / RAM / STORAGE is already implemented, and will be released in a next version of both ESET PROTECT / PROTECT CLOUD. For the combination with installed software details, I will follow up on this with our technical teams. 
  8. Upvote
    MichalJ gave kudos to Peter Randziak in ARM64 BETA version of ESET Endpoint Antivirus available   
    For anyone interested in trying ESET Endpoint Antivirus and ESET Management Agent for ARM64 platform - we have just launched a signup for it.
    You can find more details in the dedicated BETA forum section at https://forum.eset.com/topic/27428-arm64-beta-of-eset-business-products-signup/
     
  9. Upvote
    MichalJ gave kudos to Peter Randziak in ARM64 BETA version of ESET Management Agent is available   
    For anyone interested in trying ESET Endpoint Antivirus and ESET Management Agent for ARM64 platform - we have just launched a signup for it.
    You can find more details in the dedicated BETA forum section at https://forum.eset.com/topic/27428-arm64-beta-of-eset-business-products-signup/
     
  10. Upvote
    MichalJ gave kudos to MartinK in Eset Protect VMWare Esxi Virtual Appliance v 8.0.2216.0 Can't see itself.   
    Could you please check state of ESET Management Agent installed on the virtual appliance? Any chance you already tried to reboot whole appliance? Also was there any service interruption or operating system changes performed on a date that management agent connected for the last time? Previously we have seen that operating system updates or even changes of timezone/time o machine could result in this state.
  11. Upvote
    MichalJ received kudos from cedrikson in ESET Security Management Console v7.2 update   
    Yes, it should be possible. Please note, that the ESMC component upgrade task, targeted at the computer where ESMC is hosted )server itself) will update both server, and webconsole components, to the latest version 7.2 
  12. Upvote
    MichalJ gave kudos to XR219 in Command line options for epi_win_live_installer.exe? (especially silent)   
    Hi All,
    Its working from InTune *Endpoint using the command above. This is for the Live installer downloaded from our ESET Cloud Protect portal. Obviously you'll need to convert the .exe into a .intunewin file first, but it is now working and deploying without issue.
     
  13. Upvote
    MichalJ received kudos from karlisi in How do you update/upgrade ESET Endpoint Security/File Security and ESET Managment Agent automatically?   
    Hello, for the sake of installing the latest agent, you first need to update your server to the latest version, as the agent installers are linked to the server version. If the server is already updated to ESET PROTECT V8, all agents that you will create / deploy, will be on V8 as well. Updating of previous agents can be done using "components upgrade task", which you can find among the client task in section "ESET PROTECT", once your server is updated. 
    With regards to the client, even if your agent / server is on older version, you can choose a particular installer version both in installer, and in software install task. As those are all "version specific", you currently can´t create an installation package that will be always using the latest available version.
    However, as of Endpoint V8, we have introduced uPCU auto update functionality, when you will be able to configure your endpoints to automatically download, and prepare the latest installation version, and apply it upon next computer restart. However, your endpoints will have to be upgraded to V8, in order to enable this functionality. Once we will release next server release of Endpoint V8, we will also roll it out using this method. 
  14. Upvote
    MichalJ gave kudos to LesRMed in MSP License quantity update   
    This worked for me:
    Login to ESET MSP Administrator Press F12 Go to Applications > Local Storage > https://msp.eset.com Delete the key PendingRequests Reload the ESET MSP Administrator portal (Ctrl+F5)
  15. Upvote
    MichalJ gave kudos to NvD in MSP License quantity update   
    @LesRMedthis worked instantly for me aswell. Thanks so much for the reply!
  16. Upvote
    MichalJ received kudos from rishav in ESET ESMC and EEI agents are installed without file security for windows .   
    And if you attempt to install File Security via "software install task", what is the reported error (as I assume, that such attempt would fail). 
    What I would do in this case, is try to login to the affected machine in safe mode, and execute eset uninstaller, to remove any remains of EFSW installation, and also the EEI, and once the system is "clean", reinstall those components from scratch. It might indicate a corrupted EFSW install. Also, is this machine reporting any events to EEI server, or reporting any functionality problems in EP console? 
  17. Upvote
    MichalJ gave kudos to Marcos in How to create a report of software that is installed on clients (other than eset) ?   
    You must enable reporting of all installed applications via an agent policy first:

  18. Upvote
    MichalJ gave kudos to WillB in migration from licence administrator to business account   
    Thanks. Having spoken to tech support i reset the password and have performed the migration successfully.
     
  19. Upvote
    MichalJ gave kudos to wgriffi in Move devices to ESET Protect Cloud   
    Thank you Michal. Worked perfectly.
     
  20. Upvote
    MichalJ received kudos from wgriffi in Move devices to ESET Protect Cloud   
    @wgriffi There is a possibility for you, as in this documentation: https://help.eset.com/protect_cloud/en-US/cloud_migration.html 
  21. Upvote
    MichalJ received kudos from beethoven in Confused with setting up scans and looking at output   
    Hello @beethoven, I will try to provide some insights, to the concepts of ESET Protect / Protect Cloud. 
    Out of the box, ESET applications (Endpoint Security) are configured with defaults. They are automatically updating all of the relevant internal components (modules). The status of your network can be seen on the dashboard, in sections "status overview", "computers" and with regards to the history of scans in the section "Antivirus" (there is a chart / table, showing info about the last scan execution time). You can drill down, to the list of computers from there. 
    If you want to have a scans executed periodically, you can configure them indeed via a policy / scheduler, or via a new client task "computer scan" where you can configure a trigger, that will execute the task in a relevant time window. Results of the scans, can be interpreted in two ways: 
    There is a report, called "computer scans in last 30 days" that gives you a high level overview of all scans executed on the devices, with their results and high level info, about the scanned targets, number of files, and results.  If scans discover any malicious / suspicious files, those are automatically reported to the section "Detections" (regardless, whether they have been detected by real time protection, or by a scheduled / manually executed scan).  Also, just a note. By default, when ESET Software is installed, it runs a full "initial scan" of the device, and since then, it is sufficient if it is protected just by the real time protection (unless there are specific compliance regulations, that require periodic scanning of devices). 
    Hope that his helps. If you will have any additional questions, feel free to post them here. 
  22. Upvote
    MichalJ received kudos from MartinK in ESET Protect 8 login issues   
    Just a note. We have just released a hotfix version of ESET Protect Webconsole, that should address the issue with login, when username / password contains a special characters. You can upgrade the console to the current version by running a component upgrade task on your ESET PROTECT server machine. IT will update the webconsole to the version 8.0.175.0 which should resolve those issues. 
  23. Upvote
    MichalJ gave kudos to Marcos in Display out of date definitions on client   
    You can find it here:

  24. Upvote
    MichalJ gave kudos to emilota in Can't add addition licenses in MSP console   
    Hello LesRMed,
    this is rare known issues. To fix this on you side try to reload the ESET MSP Administrator portal without cache (Ctrl+F5). If this does not work, please follow this:
    Login to ESET MSP Administrator Press F12 Go to Applications > Local Storage > https://msp.eset.com Delete the key PendingRequests Reload the ESET MSP Administrator portal (Ctrl+F5) If this still does not work, please contact ESET Technical Support.
    Regards.
  25. Upvote
    MichalJ received kudos from Kostadin_k in ESET Endpoint encryption and ESMC HTTP proxy   
    Hello, in case you mean "ESET Full Disk Encryption", then the answer is yes, as this is managed via ESET Protect / Security Management Center Server / agents, which use HTTP Proxy. If you want to use ESET Endpoint Encryption, with a dedicated server, then this solution uses a separate Cloud Proxy component. 
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