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j-gray

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j-gray last won the day on May 31 2019

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  1. I need to find all OS X workstations that are missing a specific app and need to know the assigned user so that they can be contacted. Also need to include the OS version, so that we can work with the specific user to update/replace the device as needed.
  2. @MartinK; thank you -somehow I missed that. I'm not very familiar with reports. It seems like once I pick a Table Column or two in the Data section, the remaining data columns to select become quite limited. So for example, I'm able to choose 'logged users', 'computer name', and 'IP address', but then I don't have the option to choose connection time, OS version, or some other required info. Is this by design?
  3. Also, looking over the report options, I don't see a way to pull a report of systems in a Dynamic group, only Static groups. If I could do that, I could get at the info I need based on the Dynamic group I created that is missing the specific software.
  4. I need to generate a report that shows all computers without a specific piece of software installed that also includes the 'assigned user'. I can create a dynamic group that shows systems without a specific app installed (using the 'nor' function). I can export this to csv with the required details, except there's no way I can see to include the user info. Reports don't seem to have an equivalent 'nor' function like the dynamic groups do so while I can pull user info, I'm unable to pull systems without specific software. Am I missing something obvious? Any help appreciated.
  5. @MichalJ Thanks for the explanation, makes sense. It's just annoying to have to use a second product with a second account to manage the primary product. I didn't look closely enough to determine if hardware fingerprints were an issue for us. It was primarily that systems had been out of contact for 1,000 to 2,000+ days, but had not been automatically removed from the console. So long as that piece gets fixed, we should be good.
  6. Thanks for the clarification. I found it to be quite confusing. In part, because now I have to manage on-prem (ESET Protect) licenses in the cloud. And my password for ELA did not work, so I had to go to EBA to reset the password to be able to log into ELA. It feels like a step backwards to have to use a second/additional product (cloud) to manage licenses the for primary product (on-prem). And even a further step backwards when the second product is not working reliably. In the meantime, I've manually deactivated those machines that haven't been online in over 1,000 days. Thank
  7. @Marcos Thanks for the reply. Yes, I contacted support and learned that I had to use Cloud Protect to manage these. I then had to migrate from ESET License Administrator to Protect Cloud. Just got that completed. However, new question: the settings are configured to deactivate after 365 days. However, I have a number that are >1,000 days. I'm not sure why these aren't getting removed. Is there a way to force this cleanup, or do I have to do it manually?
  8. ESMC shows license count at 1584/1600. The console shows a total of 1334 clients and 184 of those show 'no status', so we only have 1150 installed clients. So we should have 434 licenses free. The License Management section shows successful recent synchronizations. I thought there used to be a setting to release licenses when clients are removed (after 90 days of inactivity) from the console. How can I release these licenses that aren't in use?
  9. Yes, ideally we would like to build a package that excludes the components that we don't use (e.g. Media Control, Device Control, Personal Firewall) and have a leaner client. I doesn't look like there's a way to do this en-masse, only when performing a local/manual installation.
  10. Yes, statuses are disabled by policy for these components. Clients do not see a warning about them being disabled. It's in the case of the Big Sur clients where they see the error state pertaining to the system extension for Web and Email protection. From what I gather, even though web and email protection are not enabled by policy, the web and email system extension still needs to be allowed. This is unfortunate, as it appears the only way to resolve this is with a third-party application (MDM).
  11. @Matus If I understand correctly, the only way to allow system extensions and full disk access is via MDM? It's not possible via ssh/terminal? Regarding components, we disable all 'Web and Email' components via policy. In the GUI they show as disabled/grayed out, so should not be causing errors or warnings. We do this for several reasons.
  12. @Matus is there a way to approve this via terminal command? On the client, the GUI shows 'Security Risk'; "Web and Email protection is non-functional" Of course, we do not enable these two components, so we wouldn't expect to see the error. Nonetheless, users see the error status and error messages.
  13. On two systems showing this error, I uninstalled the AV and then reinstalled it. I still get the same error messages in the console for each client. Any suggestions on how to clear this error status?
  14. For those OS X clients running 6.10.460.1 and latest agent, we're finding that most if not all report the following in ERA console: System extension required for Web and Email protection was not configured because of error. Try to restart macOS or reinstall the product. This is after upgrading to Big Sur when already on 6.10.460.1 What's more puzzling is that we do not enable Web and Email protection by policy. Also, the user is presented with these errors frequently enough to be annoyed. Is this expected behavior, and what is the recommended workaround
  15. I'm not finding the setting in OS X policies to display a warning or notification if virus definitions are 'X' days out of date. Can anyone point me in the right direction? TIA
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