Jump to content

Dynamic template for Product Not Activated


Recommended Posts

We have a dynamic template set for 'Functionality/Protection problems . Problem' = 'product not activated'

But we have two products that need to be activated with different license files.

EP clients show EP status as 'Product not activated',  and product = 'Security Product'

EI Connector shows EP status as 'Product not activated', and product = 'ESET Inspect Connector'

The dynamic template catches both inactivated instances, but can only apply one license file specified. Is it possible to create a dynamic template for each separate case?

Link to comment
Share on other sites

  • ESET Staff

For such behavior, you need to create two different dynamic groups.

One for the Endpoint, one for the Inspect Connector. For ESET Inspect the below example should work, for standard Endpoint just change the "source" to "security product". 

Hope that this helps. 

dynamic group.jpg

Edited by MichalJ
Link to comment
Share on other sites

Thanks, that makes sense.

I've run into another query trying to capture OS X devices that don't have Full Disk Access for the AV component.

The client > detail > alerts' show Problem = "The ESET security product doesn't have Full Disk Access" and Problem Detail = "macOS is preventing the ESET security product from accessing some folders"

I've found the option where 'Functionality/Protection problems . Problem' is one of "macOS is preventing the ESET security product from accessing some folders", but this does not return any of the systems with that status.

Any thoughts on how to structure this query?

Thanks again.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...