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Migrating from ELA to an Eset Business account


Ryan O
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Are their any write-ups detailing the steps migrating from ELA to an Eset Business Account? I wanted to know how long it takes, how seamless it is/isn't and its impact on attached devices.

For example, if I follow the steps to enroll our (500) current licenses in a new Eset Business account, will I have to change the licenses currently in use in my Eset Protect server for all of those attached devices (and reactivate all of our devices with this new license)?

Thanks for your time.

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  • ESET Staff

Hello @Ryan O

Just the additional info - you can migrate licenses from ELA to EBA while at the same time you can decide whether your devices should be intact or deactivated. Find step-by-step guideline here.

I just would like to make sure about one thing - by "(500) current licenses" - do you mean 500 seats/units or 500 individual licenses (license owners)? If the second is your case, than the migration of all 500 licenses could be little tricky, because:

  • you need to process the migration manually 500 times by which you need to know and enter 500 license passwords
  • if the license you would like to migrate will be not registered to the same email which you will use for EBA account then this license will need to be verified by license owner (system sends email to license owner to verify that his/her license will be managed by other EBA account). If all your licenses are registered to 500 different email addresses, then you need to process this 500 times.

Let me please know, if this is your case or if you have more questions. 

Edited by emilota
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6 hours ago, Peter Randziak said:

Hello @Ryan O,

in the following weeks we want to finalize the details of how exactly the migration will be conducted and we will share the info during Q1 2022

Peter

Hi Peter,

Thanks. Do you think they'll be out by beginning/early March by any chance?

I ask as our licenses expire March 12th. I figure if I have to renew the licenses anyway.. might as well switch to the new way licenses are handled (Eset Business Account) at that point. Hopefully some further documentation will be out by then.

2 hours ago, emilota said:

Hello @Ryan O

Just the additional info - you can migrate licenses from ELA to EBA while at the same time you can decide whether your devices should be intact or deactivated. Find step-by-step guideline here.

I just would like to make sure about one thing - by "(500) current licenses" - do you mean 500 seats/units or 500 individual licenses (license owners)? If the second is your case, than the migration of all 500 licenses could be little tricky, because:

  • you need to process the migration manually 500 times by which you need to know and enter 500 license passwords
  • if the license you would like to migrate will be not registered to the same email which you will use for EBA account then this license will need to be verified by license owner (system sends email to license owner to verify that his/her license will be managed by other EBA account). If all your licenses are registered to 500 different email addresses, then you need to process this 500 times.

Let me please know, if this is your case or if you have more questions. 

Greetings Emilota,

Ah, I was referring to the former, 500 seat/units. Sorry for the confusion.

Also thanks for the link. If I don't see any other migration documentation by the time I have to update our licenses in March, then this'll come in handy.

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