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  1. Thank you for the prompt reply I will monitor the submitted files for few days. Indeed removing the 'Enable' button, or replacing it with 'Enabled' state would be great.
  2. Hello, We recently added ESET EDTD and I am not sure how to verify whether it is working, or not from the ESET Protect console. The EDTD license is visible in the list of activated products for the systems, and the policy is set to have ESET Live Grid Feedback system and EDTD to be enabled. However, when I go to the endpoints details, the attached screen is not changing. Should this screen change to something else? How can I verify that EDTD is actually working on endpoints? Thank you in advance!
  3. That sounds great! I hope you implement this soon, it will make managing different instances much easier.
  4. Hello, We have two customers who want to grant me access to their ESET Protect Cloud instances. We created a new account with my email address for the first one and I was able to access their instance, however when the second customer tries to grant me access it says that the email address is already in use. Is there any way around this apart from creating dummy emails for each new login? Are there any plans to add multi-instance access? For example another vendor we work with allows you to log in with your account at their cloud portal, and then if you have access to multiple custo
  5. Thank you, indeed locking the settings is something I didn't think of. We can implement it like this, the only downside I see is that when you have the password protected setup, if an administrator needs to change something locally, he can provide the password and do it, while locking the setting makes changes possible only through ESET Protect. Still this is much better than leaving the settings editable.
  6. Hello, We have a number of macOS devices managed by ESET Protect and I was wondering if there is a way to prevent users from changing settings (similar to the password protection in Endpoint Security for Windows) as I don't see similar option in the macOS client policy? Is there any other way to prevent users from simply stopping all product functionalities? Additionally, could you confirm whether the ESET Agent password protection against uninstall work on macOS? Thank you in advance!
  7. Hello, Thank you, that's exactly the information I was looking for
  8. Hello, We are currently running ESMC 7.2 server with a HTTP Proxy in DMZ serving external clients. I would like to upgrade to ESET Protect 8.0 and according to the documentation there are two ways - manual, and via component upgrade task (https://support.eset.com/en/kb7701-upgrade-eset-security-management-center-72-to-the-latest-eset-protect-8-via-web-console and https://support.eset.com/en/kb7702-manually). I just wanted your expert opinion whether there are any benefits in doing the manual upgrade over the automatic one? The server was initially installed using the all-in-one inst
  9. Thank you for the prompt response!
  10. Hello, Since Full Disk encryption for Mac utilizes the built-in encryption provider FileVault, I was wondering if there is similar option for Windows. If we have a number of systems already managed by BitLocker, is there a way to take over the management using Full Disk Encryption, instead of decrypting all devices and then encrypting them with FDE? I am posting here because I was not able to find information about such option online. Thank you in advance!
  11. Thank you, just one last question - Are Macs supposed to report blocked connections in the 'detection and quarantine' section like Windows devices do? Yes, interactive mode is an option, but I can't really rely on users to understand what they are allowing. I guess they will just allow everything.
  12. Thank you for the prompt reply. I understand. In your opinion, what would be the best way to troubleshoot firewall related issues on my own then? Is there a way for me to look at the firewall activity for a specific system using the ESMC? We are just starting the deployment and I believe that this issue with MS Teams is just the beginning so I am looking for a way to quickly identify what exactly was blocked on an endpoint in order to start building firewall rules.
  13. Hello, I am troubleshooting Mac users who reported that some Office functionalities are not working when the ES personal firewall is enabled. Since there is no events under 'Detections and quarantine' (although 'Log all blocked connections' is enabled), I ran the Log collector remotely through the ESMC interface. I tried to review the 'Firewalllog' found in the 'esets_logs' folder, however the log file seems to be a binary file. Is there a tool I need to have installed in order to open the .dat file and check the firewall activity? Thank you in advance!
  14. We are experiencing the same issue, update to 11.2.1 can't install when ESET is present. Is there any official statement from ESET about this?
  15. Hello, This is just something I needed at the moment because it is very useful information for a person administrating the devices. Now I suppose I will have to create two separate reports - system name/last communication, and another one system name/logged on user. This isn't such a big issue, but it brings out another problem I have with the ESMC reporting - why scheduled reports can't be combined into a single file? For example, I am often interested in more than one set of data, but with the existing reporting, if I want to check different types of reports, the ESMC is only capa
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