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karsayor

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karsayor last won the day on December 23 2020

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About karsayor

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  1. Hi Since update to ESET Protect 8.1 on several customers consoles, I have the issue that I can only log in once and then if the login times out I cannot relogin I get : Login failed: Invalid username or password If I open the page inprivate then it works, but subsequents logons fails as well I need to close browser and reopen. Computer has been reinstalled yesterday. Happens with Edge and Chrome.
  2. Both would be nice, having the ability to set a default for all existing customers once and when a new is created, and also then set a different expiration time per customer could be helpful in some rare cases.
  3. All clear thanks I missed it. By the way, thank you for your products, you are doing great job !
  4. Very good news thank you. Do you think it will be activated by default or a way to activate this for all MSP users we have already created ? It would be nice.
  5. Ok in this case it is a good move, it makes much more sense that a successful block / remove / clean is auto resolved. Before it was unclear whether we still had something to do or not sometimes. I just regret that I wasn't aware of this change, I don't remember having seen it in the changelog - or maybe I missed it ?
  6. In this case, how do you check / change / know what type of event is auto resolved and what isn't ?
  7. There is a feature "Deactivate seats not connected to ESET Business Account" in EBA that can be set to deactivate seats when they do not connect for a long time. In MSP console this feature is not available, I think it should because it's useful imo.
  8. Hum ok, I really feel like it has changed last weeks / months even though we had version 7 for a very long time and I always had to resolve a lot of these manually, I'm suprised.
  9. Hello Until a few weeks / months, I had to go in the detection tab to resolve most events like web control blocking URL, or pua connection terminated, incoming generic attack blocked, etc.. Now these detections seems to be auto resolved and in detection details it's written "Resolved" and "Handled by product". Is this normal and can it be explained because I could not find if it's a change or any issue in our console
  10. I try to create a dynamic group with following settings. My goal is to install a software if its not installed nor in it's MSI version, and if one of the NIC has one of the specific DNS address. It does take into account the DNS settings but it does not work detecting application. I saw the warning but honestly I do not understand it : I also saw the examples on the docs, but none of them seem to help me when it comes to use two different conditions.
  11. Description: Automate the "rerun on failed" trigger Detail: When upgrading Endpoint or Agents to latest version, often it might fail on some computers due to many reasons. It would be nice to have the ability to automate the trigger on these because as of now you have to constantly monitor and rerun many times the task. Using a dynamic group also doesn't work since the task will run when computers joins group but if it fails it will not run again.
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