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Is it possible to invalidate installers?


Ufoto
Go to solution Solved by Marcos,

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Hello,

 

We have a case where an unauthorized party got a copy of an installer exported from a customer's console. Now this party is able to add systems and use up licenses for the customer until systems are manually removed. We tried to delete all existing installers and re-create them, however this did not fix the issue and we still see systems being onboarded so I suppose the installers are still active, although not present in the console. Is there any other way to invalidate all active installers for an ESET PROTECT Cloud tenant? 

Thank you in advance!

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Please raise a support ticket. It will be probably necessary to reset your license and re-activate your ESET Endpoint using the new one.

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