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Not receiving license verification email


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I purchased a key for ESET Mobile Security and add the license to my ESET account. The page then require me to verify through email. But the email never came, even in spam folder. The status of the license is still waiting for verification.

My license ID is 3AR-TUH-5DB.

I hope this issue can be resolved soon.

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By the way, I've contacted ESET Technical Support, and got the following message: "A notification email for your new service request was sent to the email address entered in our Support Request Form.". But I have not received the mentioned notification email.

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The license owner's email is cXXXXXXXc@mail.ru which is where the verification email was sent to.

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10 hours ago, Marcos said:

The license owner's email is cXXXXXXXc@mail.ru which is where the verification email was sent to.

I thought Eset was not selling licenses to concerns in Belarus and Russia?

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2 hours ago, itman said:

I thought Eset was not selling licenses to concerns in Belarus and Russia?

We don't. It's a license from 2021 and we didn't cancel existing licenses.

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