eornate

Hi everyone, Could you help me for this issue : my new key purchased and i active but it error with : Overused. I tried to connect my home Eset account to remove but it has no devices to remove. And it has alert : The subscription was provided to you by your communication service provider.

Hi @Marcos, Here you are. trace.log

Hi everyone, Today i has the issue with add license using ESET account credentials : The log trace : 2024-09-04 03:55:25 Error: LicenseModule [Thread 7cc]: AddPoolBySecurityAdmin: Failed to add pool by account [Login=xxxxx@gmail.com]. Error: CEcpCommunicatorV2: ECPLinkSeatPoolRequest request failed, error=0x2051d3e8. 2024-09-04 03:55:25 Error: LicenseModule [Thread 7cc]: CEcpCommunicatorV2: ECPLinkSeatPoolRequest request failed, error=0x2051d3e8. 2024-09-04 03:55:25 Error: ConsoleApiModule [Thread 55c]: 1 Error while processing AddPoolBySecurityAdmin request: CEcpCommunicatorV2: ECPLinkSeatPoolRequest request failed, error=0x2051d3e8. I can access the portal protecthub.eset.com on this server. I using eset protect server latest version Please advise.

That seem the Eset secure authentication not popular and no one interested in this.

Everyone can help me ?

Hi everyone, I have the issue when install ESA on windows server 2022 ( not join domain, just install standalone ) with option Local login protecttion : Windows login. It failed on step 1. Could you please help ?

Hi @emilota, As i know , if buy license base is on-prem, it will not include Cloud App protection feature and if license base is cloud it will not cloud app protection feature. Could you confirm on this ?

Hi @Marcos Is it possible use this policy one old instance to migrate clients to new instance ? \ And I also reach out how to migrate clients on cloud to the server on-prem (as i know on clout, the policy for agent has no the server connect and certificates for agent ) I can not install agent standalone to clients because i over 1600 clients. Do you have any suggestions for this ? Thanks.

Hi, Is there the solution to manage endpoint offline via Eset bride for linux ? In my scenario, my endpoint is OS linux and it can not access internet. I tried install the agent to communicate with Eset cloud via Eset bridge but i can not install agent for that because on the cloud that has no certificate agent to export.( like endpoint windows, i can install agent offline via config.ini with agent file setup).

Hi @Kstainton Thank your infomation.

Hi everyone, i can not add mobile device by this guide. On Apple store i can not see the product. Could you please help me ?

Hi @MartinK, Thanks your reply. It worked after i restart client and server.

Hi everyone, After migrate client to new server like the link : [KB7732] Migrate ESET PROTECT Virtual Appliance to ESET PROTECT Server (Windows) My clients appear on the console new server, however it was not appear icon Agent or collect the information of this client. Before migrate : After migrate : How to i can fix this issue ? Thanks.

Hi @Marcos

Hi @Marcos, It still same error