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MichalJ

ESET Staff
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Everything posted by MichalJ

  1. Hello @StotheR If the customer does not have yet EBA account, and the license is not added to it, upon adding such license into your "central EBA" account the owner of the license will receive authorization request to the e-mail address that is listed in our licensing system (was specified during the license purchase). Once he confirms, the license will be visible in your central EBA account, however customer will not be able to add the license anymore (license can be added into EBA only once). We are currently designing a solution intended for resellers / MSPs, that will allow them
  2. Hello, details with regards to the migration can be listed here: https://help.eset.com/protect_deploy_va/80/en-US/va_upgrade_migrate.html Also, for such customers, I would recommend to migrate to ESET PROTECT Cloud, as that would remove any further burden of on premises migrations.
  3. Hello @Ufoto As of now, this is indeed not possible. I assume, that you are a reseller, and you have more than one customer, that has their own EPC instances. As of now, you will have to have a different aliases for every such instance, as one "EBA USER" can be linked only to one EBA instance, and one EPC Instance. We are working on a new reseller focus portal, which will allow you to have a "service level login" to all your customers EPC instances. So yes, there is plan to add multi instance access, however I can´t confirm exact timeline at this moment. But our target experience is
  4. Hello @StotheR , as of now, there is not a dedicated "reseller focused" portal. ELA can serve that way, but especially for the new products, like EDTD, or new ESET PROTECT Bundles, you need EBA, to work with them. However, EBA has been created as a customer centric system. If you add the customer license to your EBA, customer will no longer be able to create EBA of his own. If your customers are OK with that, as you fully manage them also in ESET PROTECT, you can do it, however in order to add a license to EBA, the license e-mail should be matching the EBA e-mail, or the customer will receiv
  5. Hello, @Serial.com As pointed out above, I just wanted to understand what are your intentions. There is no secret, but for example I can now ask my colleagues from documentation team, to include the GUI screenshot into the documentation. Internally there is a document called "what´s new" that is always shared with our distribution network for their usage, so they can use that for creation of webinars / marketing materials. This has more screenshots for this particular product (although the user interface is limited, as the new Linux product was designed in a way that it is inte
  6. Hello, this information is available to the reseller / distributor for follow ups. Of course, deliberate over usage represents a violation of the end user license agreement terms and might be acted upon.
  7. Hello, for what purpose you would need that? I was checking the official documentation, and it does not include screenshots. We might ask our QA / PM to get some, but I am interested in understanding the purpose. But as a sneak peek: Thanks.
  8. One more thing @leoo1231. In order to keep the mail security running, you need to get to the .lic file. The lic file should have been present in the license e-mail, alternatively you can get it in ESET License Administator / ESET Business Account.
  9. @talaee71 are you using as well Enterprise inspector server? As that might have some impact on the ESET PROTECT performance as well.
  10. You can use the product activation task, to deliver the client. So do the following: Login to protect Navigate to licenses tab, click "add license", choose the option for "offline file" and copy the token Navigate to EBA to the place where offline file is generated, add there the token, and generate the LF Import the LF into the protect Create a new "product activation task", targeted to the clients activated using the offline file.
  11. When you have attempted to enter the license into EBA, you should have added the "ELA password" which should have been delivered to you, when you have ordered the license, and you should have used for adding it into ELA (or to login into ELA). You can send me the license in a private message (public license ID, format XXX-XXX-XXX) and I will try to investigate on our side, and try to suggest next steps).
  12. You are right. Unfortunately there is no SSO between ESET PROTECT and EBA Account as of now (this is no longer an issue in Cloud, as EBA / EP Cloud share the same identity). With regards to the setting - my suspicion would be, that this setting was not there from the beginning, and when it was added, it did not act retroactively. Hopefully this would not happen again, but I will notify the team, so they can check if there are no issues with this functionality.
  13. Hello @j-gray. Changes in ESET Licensing, to use "EDF" (cloud based licensing backend, that is used by either ELA, EBA, or by ESMC/ESET Protect to show the amount of licenses) were triggered by continuously changing business landscape. New licensing methods, like monthly subscription, or large adoption of our software via MSPs, requested a more dynamic licensing solution. Also, ESET has various deployment alternatives, where we do allow also installation of completely unmanaged (locally controlled) endpoints, or their control over RMM software etc.. So the licensing was designed to accommodat
  14. Hello @Ruben_Castillo Thanks for the feedback. I have forwarded it to my colleagues from Product Management. I understand your point, but can´t comment about any particular specific plans at the moment.
  15. Does the client correctly connect to ESET Protect? Policy application order shows how it should apply, however "column with numbers" shows which policy is actually reported as applied. Therefore, if the number does not update, I would expect it to be due to a connection problem.
  16. Hello, @rubencastello90 in the first phase, it will work in a similar fashion compared to the on premises deployment. However, EEI and EP Cloud will be closely interconnected, and you can see all of the detections from EEI also in ESET Protect, with a very simple navigation between them. What would you envision under being "fully integrated"?
  17. Hello @HSeber - you can replace the offline license file anytime. And yes, you can setup a dynamic group, that will activate a not activated client automatically, even when offline license is to be used. The task itself does not differentiate between the fact whether it is an offline file, or standard license. Regards, Michal
  18. Hello, I am checking with one of our developers, however on the first sight it seems that selecting just clients that are activated by an offline license is not possible.
  19. Hello, ESET Endpoint Antivirus 7/8 for Linux do have a local user interface, however it is intended to be "managed", meaning controlled via the console, so interface gives access only to a limited set of information, as listed here: https://help.eset.com/eeau/8/en-US/?gui.html. Now, with ESET PROTECT Cloud being available, we do not see a valid reason to provide a full blown UI for the end users.
  20. I think that @MartinK or @Marcos will be able to confirm this. In theory it should, but I do not know exactly if this scenario was tested and is confirmed to be working.
  21. Hello, as of now this functionality is not available, but is planned to be added in future iterations of ESET MSP Administrator.
  22. Hello, there is no concept of "server to server" replication in ESET PROTECT (or any ERA newer than version 6). It is based on a concept of a central server, and multi tenancy, meaning you can have different admins responsible for different sites / locations, however all of the computers still connect to a central server. You can theoretically use HTTP Proxy component, to forward the connections. More details can be found in architecture portion of our help: https://help.eset.com/protect_install/80/en-US/?architecture.html
  23. Hello, in this case, the original configuration will be retained, meaning installer will just replace the installers but the settings will be kept. In this case, also license is not mandatory.
  24. Hello, currently such option is not available. I will check with a respective product manager, whether this is in the product backlog.
  25. Please note, that if the screenshot from your policy, secure browser is actually not set by the policy. You will have to click on the full circle to apply the setting. Currently, even though the switch is in "disabled" state, it does not affect the endpoint behavior, meaning if the user enabled it locally (for example if having admin rights), that might have triggered the "non functional" error locally. Your policy should look like this:
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