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Everything posted by MichalJ

  1. As of now, it is not possible to generate such report. We are however tracking it in the backlog for the future versions.
  2. Hello, I have checked this with the devs responsible for this functionality. It looks, that Winbind is not able to get trust with domain (domain controller does not accept the protocol, for example). We will need a support ticket, and set of logs from the ESMC server, from the time when it fails. In ESMC 7.1 we will change the mechanism, to use just Kerberos, and will respect the server settings. So if synchronization of computers is working, this will work as well. However 7.1 is targeted towards Q4/2019.
  3. Hello, does this problem persist? We had reports from other countries, however they are confirmed to be resolved as of now. Can you please try again?
  4. Hello, No, this is currently not possible. It´s also first time, that we are getting such request. How many of those you have?
  5. In case you will be using offline repository generated using the mirror tool, which downloads the metadata, then you will just select the installer from the offered list. If you will be doing it in a way that you create your own folder, you will have to use the direct path to the installation file, which means you will have to do two separate tasks, one for 32-bit and one for 64-bit machines.
  6. By any chance, is any of your installed Endpoints running version 6.6? I have not yet received confirmation, but it might be related to the alert reported by Endpoints, about your product being outdated. It might be related to this: https://support.eset.com/ca7304/ If not, I would randomly check one of the affected endpoints, for the alert that is displayed in the local GUI. It will help us with troubleshooting the issue.
  7. As of now, dashboard access rights are made in a way, that dashboards consist from reports. All report templates are by default located in "object group" all. You can either give customers / users access to a specific object group, or ideally move them to group "shared" where you move all of the report templates that are used in dashboard, and create a combined permission sets, one for reports / dashboards in group "shared" and one for needed functionality with regards to the user access. If all of the users have the same access, they will be able to build the same dashboards. In upcoming version 7.1 we will allow option to set a dashboard as "default", meaning that every new user will start with such dashboard setup (if he has access to the object group where the reports used on dashboard are located).
  8. Do you want to configure different access rights management? Meaning for different AD users, give access to different functionality? For that you can add "mapped domain security groups", and then configure them the specific permission sets.
  9. You can check it in your "about" window. The module number should be: 1740.3 Can you please let us know the version of the server, console and browser?
  10. Hello, ESET is listed here: https://www.nsslabs.com/advanced-endpoint-protection-aep-security-value-map Or what other test you have in mind?
  11. Does this issue persist after you log-off and log back again to the webconsole? We are releasing a new version of the configuration editor for ESMC, and that might affect the console behavior in this way.
  12. What you need to do, is to perform "reset cloned agent task", pointed towards the machine which was cloned. You have created a state, where multiple machines are replicating into the same computer entry. Then machines will appear correctly. Subsequent static group synchronization task will resolve the conflicts and merge relevant entries. I would also recommend to upgrade to ESMC V7 as that one has improved handling of computer cloning, and will alert you in case such issue happen again. You can also mark a specific computer as "master for cloning" resulting in a state that will automatically create new computer entries.
  13. As I am not able to properly understand your intentions, the best thing I would recommend is that you contact Canon, our exclusive distributor in Japan, that might be able to help you with addressing your request. They have trained staff to assist you.
  14. Hello, can you be more specific, about what you would like to configure? Currently, when you enable syslog export, the standard set of logs is being exported. Format / legend is further explained here: https://help.eset.com/esmc_admin/70/en-US/admin_server_settings_syslog.html?events-exported-to-json-format.html We currently do not support any advanced configuration for this.
  15. I would like to add to Marcos - Computers table includes the "computer status". As of now, the security status is in the page "Threats" and it does not currently affect the Computer status. We are tracking a change request to change this behavior. With regards to the "PUP" flagged as "critical", this is incorrect behavior, and it should not happen. You can eventually solve this by setting cleaning settings to "strict cleaning", however it would be interesting for us to know the product, the version, OS, and also the particular PUP, as this behavior was meant to be changed, so you might have identified some issue in the current implementation.
  16. Hello @segFault Can you please send me your contact details? ECA is available also in the US, you can either purchase it online. Pricing is fully available also for the United States. I will get you in touch with the US sales team, that will be able to assist you.
  17. I am not completely sure what product you are talking about. If you are talking about a consumer mobile product, you have posted in a wrong forum section. If about the business one, you can convert username&password into license key (needed for the new one) at https://ela.eset.com/LicenseOwner/Converter. For home, you can do it here: https://my.eset.com/convert
  18. Hello @bbahes I have added your request to our improvement backlog. It´s out of scope for the future version though, as scope of that one is already closed.
  19. @Sean L Does this issue still persist, or it was resolved? If not, can you please send me the Public license ID of the affected license?
  20. In general, you can also uninstall 3rd party applications, when they do support that method (this is indicated by column "agent supports uninstall" in installed applications report). For Google Chrome, remote uninstall is not supported.
  21. @Fran Nava Do I get it properly, that you want to basically check, whether a specific file / or file with a specific extension is present on the system? That´s a use-case that is currently not supported with our products. We will track it as an improvement for the future, however we have not yet received such request, as that´s more related to DLP solutions, than to security software.
  22. As of now finding data about which updates are installed / missing is not available. We are tracking this request, but it’s not yet planned for the future release.
  23. Hello, I have tested it, and you can use the condition "is one of (string mask)" and "is not one of (string mas), in conditions as well. You can test it easily, by creating the DG, and then adjusting the template. Then please wait for agent connections (as DG membership is evaluated and reported by agent) to validate you got correct results. But it worked in my environment. With regards to the granular history of Endpoint releases, unfortunately we do not have this as of now (last few versions are always available in ESMC repository view (when you try to start a new software install task)), but we are planning to introduce a better concept of release notes, where granular history of version releases will be included as well.
  24. Honestly, I do not know the answer, I can test it tomorrow, once I am back in the office. However, the scenario with updated template with a new version number will work for sure. The other one, we will have to check.
  25. Sure, here it is: NOTE: I will ideally put it as nested group under a group where ESET Endpoint Clients are installed. You might need similar group for servers (if required).
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