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Everything posted by MichalJ

  1. Hello @LesRMed Techncally, EFSW and EEA share the same "activation matrix" , meaning it is technically possible to activate EFSW with the EEA (ESET Endpoint Antivirus) or EEPS (ESET Endpoint Protection Standard) license. You can easily "move" the EFSW under the right license by simply sending an product activation task to the computer where the EFSW is running, including the "File Security" license.
  2. Hello, you will need to deploy "ESET Security Management Center Management Agent" to the device. Also, you will need to configure your ESMC server, to accept connection from the "outside" in case it is running within your internal network.
  3. Hello, it seems to me your case is similar to this one, where resolution was provided:
  4. Also, please note that the product that is intended to be used on Windows Server operating system is "ESET File Security for Microsoft Windows Server", not the ESET Endpoint Antivirus / Security.
  5. Hello, in case you have access to the "ESET Business Account" or "ESET License Administrator" (I do not know, which one you refer to as "ELB", you should be able to list all of the currently activated seats / devices with a particular license, and deactivate them. This will make all of your endpoints "deactivated", but once you have connected them to the ESMC server, you can create a product activation task, and reactivate them with a correct / corresponding license. Hope I understood your case correctly and it would help.
  6. You can set a password via a new policy for "ESET management agent" which will have the password protection enabled in it.
  7. Yes, it should be possible. Please note, that the ESMC component upgrade task, targeted at the computer where ESMC is hosted )server itself) will update both server, and webconsole components, to the latest version 7.2
  8. Hello @mo_zaidan would it be possible to post in English? I would then ask my colleagues who have better experience with the API to check.
  9. You can theoretically create a report, that will pair "seat name" (name under which the computer is known to our licensing server) with "computer name" (name under which the computer is known to ESMC). Then you can search the reported output for the value.
  10. Hi John, I will send it to our engineers for investigation. The entries where you have the same device twice, is a known issue when the old version of Endpoint remains "registered" as activated. However, only one unit of a license is consumed in that case, due to the fact that license consumption is tight to a hardware fingerprint. It´s safe to remove the duplicates. The other issue (different names of the devices) is something that might need to be investigated. You can theoretically "reset" them in a way, that you deactivate all of them, and reactivate them from ESMC, ideally via
  11. If you want to put them back into the license pool, you just need to delete the offline files from the license administrator / business account. However you need to make sure, that the servers which were activated by them, are no longer present. I will have to check with my colleagues, if there is any effective way of finding out which machines were activated by them. Theoretically a report in ESMC could be created, but that is usually based only on "public license ID" so both online and offline activated seats might appear in such report. But if those servers were decommissioned, one c
  12. Cloud MDM for management of Android devices is planned for December 2020
  13. Hello @Zen11t Can you please elaborate more about the need for seeing the agent version in the computers table?
  14. Hello @mxp, we would like to identify the root cause of the problem. Can you please send me the license ID of the affected license via a private message? I will follow up with my colleagues. Indeed it should not take that long, so it´s either an one time issue, or a possible bug in the implementation.
  15. Hello, this option is already available in ESET Cloud Administrator console. Currently, as agents are updated via "Components upgrade task", which does not differentiate between agents, and other components of the ESMC infrastructure (server / webconsole) this option was disabled. However, in Cloud the server is fully hosted / maintained by ESET, so "one click agent updates" are possible. Please note, that for the future releases we work on "automatic agent upgrades", meaning agents would automatically upgrade themselves to the version compatible / matching with the server.
  16. Hi @Alexku - export logs to syslog server from Cloud Administrator is currently not possible. We are planning to add such feature in the future versions of our product. Maybe @igi008 can provide more information.
  17. @Jenova Thank you for your feedback. We are currently tracking such requirement. I have asked the responsible PM for comments. Internal reference P_ESSW-827
  18. Hello @magielonczyk, such request is already being tracked in our backlog, however it was not yet prioritized for development. Internal reference: IDEA-1205
  19. @SysEPr Hello, that is a bug in the latest version. Color coding disappeared as the view was reprogrammed using a different programming framework. For the next version it´s coming back. @dschwenk Will will add your feedback to the IDEA for device control redesign, which already counts with those things. However, I can´t comment when it would be scheduled for implementation. But it definitely makes sense.
  20. @schuetzdentalCB Thank you for your feedback. With regards to the automated network isolation, something like that (possibility to trigger network isolation from the console) is being added in ESMC 7.1 / Endpoint 7.2 for Windows. We plan to further expand this concept to allow autonomous response in the future. With regards to the application whitelisting, this is a bit more tricky topic. However it is on our long term roadmap. I will link your comment to the already tracked internal IDEA. Internal tracking IDEA-1510
  21. Hello @bbahes I have added your request to our improvement backlog. It´s out of scope for the future version though, as scope of that one is already closed.
  22. Hello @Haresh2015 Thank you for reporting. We have such request already in our backlog, however it was not yet planned for future releases due to other priorities. But it has been requested already in the past.
  23. Hello @Pinni3. To get to your points: For that purpose, we allow nested dynamic groups. Meaning you have your 30 static ones, each one of them could have nested dynamic groups. Our you want to set it in a way, that you for example put the DG under "all" but then say that it needs to be only in the following static groups. Challenge is, that DG is evaluated on the Agent side, and Agent does not always know, in which SG it belongs to (if you move a client, it will need to recalculate all policy assignments for example). Therefore the nested concept. We are already tracking improve
  24. Hello @pps You get IP addresses only from computers that have agents deployed, as it’s the agent who is responsible. What you can do, is to install rogue detection sensor, which could help you to add machines which are alive. Also, to double-check, can you please provide details about how you added that machines in Lost And Found group?
  25. @noorigin Hello, we are tracking it as an improvement request. Thank you for your feedback.
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