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MichalJ

ESET Staff
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Kudos

  1. Upvote
    MichalJ received kudos from kapela86 in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Hello, this option is already available in ESET Cloud Administrator console. Currently, as agents are updated via "Components upgrade task", which does not differentiate between agents, and other components of the ESMC infrastructure (server / webconsole) this option was disabled. However, in Cloud the server is fully hosted / maintained by ESET, so "one click agent updates" are possible. 
    Please note, that for the future releases we work on "automatic agent upgrades", meaning agents would automatically upgrade themselves to the version compatible / matching with the server. 
  2. Upvote
    MichalJ gave kudos to Marcos in How to turn off Splash Screen, ESET Notification, Initial Scan on Windows Client Workstations   
    Splash screen:

    Initial scan notification:


    The last notification comes from the OS. You should check what problem is reported on the main Protection status screen first.
  3. Upvote
    MichalJ gave kudos to igi008 in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Hello @Zen11t, thank you very much for your explanation again. It helps us to understand your needs better.
    I hope this trick will help you

    You can filter the computers with an outdated version of agents and then click on any item in the table and select "In computer page (all)". It will navigate you to the computers section, where you will have only computers with outdated agents, and here you can also check the last connection status.
  4. Upvote
    MichalJ received kudos from Peter Randziak in General Question while evaluating   
    Cloud MDM for management of Android devices is planned for December 2020
  5. Upvote
    MichalJ received kudos from Zen11t in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Hello, this option is already available in ESET Cloud Administrator console. Currently, as agents are updated via "Components upgrade task", which does not differentiate between agents, and other components of the ESMC infrastructure (server / webconsole) this option was disabled. However, in Cloud the server is fully hosted / maintained by ESET, so "one click agent updates" are possible. 
    Please note, that for the future releases we work on "automatic agent upgrades", meaning agents would automatically upgrade themselves to the version compatible / matching with the server. 
  6. Upvote
    MichalJ gave kudos to Rendekovic in EFDE Monitoring   
    Hi @Mr.Gains
    you are right, reports are in the works currently.
    we are panning to offer reporting (more or less) in this scope:
    Computers not eligible for encryption Computers eligible for encryption  EFDE not installed Computers eligible for encryption. EFDE installed AND disk not encrypted Computers with encryption in progress Computers encrypted  Computers encrypted using TPM chip Computers encrypted using OPAL 2.0 Computers encrypted via FileVault2 (future) Computers with boot disk only encrypted Computers with all disks encrypted Computers recovered in past month... What exactly would you like to see in the reports? Except for "password uses left" you mentioned above...
    Thank you for your inputs
    Ervin Rendek
    PM for Encryption solutions
  7. Upvote
    MichalJ received kudos from Mirek S. in Future changes to ESET Cloud Administrator   
    @segFault
    As ESET Business Account is used as "identity provider" and "authentication service" you can enable 2FA within business account settings. Back-end architecture of ESET Cloud Administrator is designed in a way, that it´s fully backed-up and redundant. Meaning that despite you set a location you belong to, unless the entire data-center goes down, service will be available). I will check, whether a cross-data-center backup is planned.
  8. Upvote
    MichalJ received kudos from igi008 in Dashboard >> ESET Applications >> Update Installed ESET products issue   
    Hello, this issue is known, and we plan to fix it in the upcoming service release (currently planned by end of July). 
  9. Upvote
    MichalJ received kudos from mxp in EMA2 | Updating license unit quantity...   
    Hello @mxp, we would like to identify the root cause of the problem. Can you please send me the license ID of the affected license via a private message? I will follow up with my colleagues. Indeed it should not take that long, so it´s either an one time issue, or a possible bug in the implementation. 
  10. Upvote
    MichalJ gave kudos to Rendekovic in EFDE Policy   
    Hello @Mr.Gains, thank you for your post,
    to resolve the issue you describe (I believe I understood correctly) I suggest to do the following in an EFDE Policy:
    set "Maximum uses" under "Recovery Password Uses" to 2 AND "Automatically generate new recovery password" under "Recovery Password Uses" to YES AND "Generate when (uses remain)" under "Recovery Password Uses" to 1 This way you will restrict use of one recovery password to 2 uses, and after the 1st use a new one will be generated and will become a valid recovery password AFTER EFDE connects with ESMC.
     
    With more attempts than set in a policy, it sounds like a bug. Could you please raise a tech. support ticket for this issue? we will investigate
     
  11. Upvote
    MichalJ gave kudos to Mr.Gains in EFDE Policy   
    In the EFDE policy we have total recovery password uses, and the recovery password reset when it reaches a number of uses left. The issue I see with this is that the user can reuse the same recovery password until they reach the auto-generate new password in policy, could we have this to where it could generate a new password after a number of use? For example in policy there's 20 recovery password uses, and it'll auto-generate a new recovery after every 2 recovery password used, and it'll warn the user when there's 4 total recovery password uses available before recovery data needs to be done. Another thing in entering incorrect password at the EFDE login screen, sometimes I get more attempts than I'm allowed and/or system reboot after 3 times. I'm thinking there's a bug in the password attempts, but it would nice for users to see how many more attempts until the current password is disabled.
    Thanks,
  12. Upvote
    MichalJ received kudos from offbyone in Trigger on static group   
    I have been able to reproduce the behavior. It seems to me as a bug, so I will report it to our QA / DEV teams. that a confusing description is displayed for the group, as indeed it shows "dynamic group" even when "static group" is set as target. 
    It only shows like that when you try to "edit trigger". 
  13. Upvote
    MichalJ received kudos from igi008 in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Hello, this option is already available in ESET Cloud Administrator console. Currently, as agents are updated via "Components upgrade task", which does not differentiate between agents, and other components of the ESMC infrastructure (server / webconsole) this option was disabled. However, in Cloud the server is fully hosted / maintained by ESET, so "one click agent updates" are possible. 
    Please note, that for the future releases we work on "automatic agent upgrades", meaning agents would automatically upgrade themselves to the version compatible / matching with the server. 
  14. Upvote
    MichalJ received kudos from pps in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Hello, this option is already available in ESET Cloud Administrator console. Currently, as agents are updated via "Components upgrade task", which does not differentiate between agents, and other components of the ESMC infrastructure (server / webconsole) this option was disabled. However, in Cloud the server is fully hosted / maintained by ESET, so "one click agent updates" are possible. 
    Please note, that for the future releases we work on "automatic agent upgrades", meaning agents would automatically upgrade themselves to the version compatible / matching with the server. 
  15. Upvote
    MichalJ received kudos from Cp3p0 in EMA2 MSP Question/Issues   
    Hello @Cp3p0, thank you for your feedback. I have forwarded it to the responsible product managers and UX experts.
    All of the issues you have highlighted are not user-errors, and we plan to address them in the future releases of EMA 2 (especially option to automatically hide suspended sites, de-provisioning of customers (incl. replication of such changes into ESMC) and adding settings with the option for auto deactivation. 
    We do not however plan to allow retroactive creation of a trial license per customer where full license was already present due to the potential of license misuse. However I do agree that the noisy records of cancelled license should be hidden / removed. That is AFAIK planned as well as some other improvements in the user behavior. 
  16. Upvote
    MichalJ received kudos from Peter Randziak in upgrade to 7.3.2032 - computer gets shut down after scheduled scan   
    Hi @ShaneDT Indeed, you are right, and I can assure you, that enabling automatic product updates, for both the endpoint clients, and the management environment (both cloud / on premise) is our uppermost priority. 
  17. Upvote
    MichalJ gave kudos to ShaneDT in upgrade to 7.3.2032 - computer gets shut down after scheduled scan   
    Yep, but the option is and has been there in the policy settings since I've been selling ESET (circa v6). If the option doesn't work it shouldn't be there, but it really is an option that we need. Every other vendor has had automatic program updates for aeons.
  18. Upvote
    MichalJ received kudos from Cameron in ESMC Server Migration and Licencing   
    Hi @Cameron. Yes, you can easily setup a new ESMC server, deploy couple of endpoints. If you activate those endpoints, they will add to the total of your license, meaning if you for example have 100 licenses, and 95 are used on the "current ESMC", then you have 5 seats to use on the new ESMC instance. 
  19. Upvote
    MichalJ gave kudos to MartinK in Future changes to ESET Security Management Center / ESET Remote Administrator   
    I think this is resolved in just-released ESMC 7.2 where it look like this:

  20. Upvote
    MichalJ gave kudos to SysEPr in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description: Color code failing tasks
    Detail:  The server used to color code the tasks that are failing. I'm running the latest ESMC, and now, that doesn't happen, and I have a hard time figuring out which tasks are failing. Is there a way to color code it again, or where can I see it? All I get is a generic email saying: "At least one client task has invalid configuration and therefore will fail."
  21. Upvote
    MichalJ received kudos from schuetzdentalCB in Future changes to ESET Endpoint programs   
    @schuetzdentalCB Thank you for your feedback. With regards to the automated network isolation, something like that (possibility to trigger network isolation from the console) is being added in ESMC 7.1 / Endpoint 7.2 for Windows. We plan to further expand this concept to allow autonomous response in the future. 
    With regards to the application whitelisting, this is a bit more tricky topic. However it is on our long term roadmap. I will link your comment to the already tracked internal IDEA. Internal tracking IDEA-1510
  22. Upvote
    MichalJ received kudos from Mirek S. in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @andy_s We will track this as an improvement request, towards the future versions. Issue is, that the "upgrade" itself is handled by Endpoint (in case you execute scan and select option "shutdown after scan"), and Endpoint does not initiate agent wakeup to report scan completion. It simply triggers shutdown, before the result is replicated.
    Maybe, if you are willing to, can you explain why are you shutting down the machines? Is it to save power over weekends, or? As there might be different way how to achieve that. One that will report "success" would be a run command, with a respective windows shutdown / with delay, as task would report "Success" not in the moment of task execution, but on the moment when it contacted WMI provider with the command the reboot. If system acknowledged, it will report success.  Also, out of curiosity, what is your replication interval?
  23. Upvote
    MichalJ received kudos from droezel in Future changes to ESET Endpoint programs   
    @Markwd Hello, there are two reasons. Anti-theft in consumer is focused on device retrieval, not on the data security (no possibility to wipe the disk on the device). Also, the implementation capable of tracking screenshots / photos of the users, might violate a lot of corporate laws / regulations. If Anti-theft is introduced into the business versions, it will have to behave differently. If I can ask you a question, what kind of a problem you would like to solve with it? Would it be intended for device recovery, or more a data removal / prevention of misuse ?
  24. Upvote
    MichalJ received kudos from Peter Randziak in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Hello @Pinni3. To get to your points: 
    For that purpose, we allow nested dynamic groups. Meaning you have your 30 static ones, each one of them could have nested dynamic groups. Our you want to set it in a way, that you for example put the DG under "all" but then say that it needs to be only in the following static groups. Challenge is, that DG is evaluated on the Agent side, and Agent does not always know, in which SG it belongs to (if you move a client, it will need to recalculate all policy assignments for example). Therefore the nested concept.  We are already tracking improvement for that (Internal reference - IDEA-1100) We are working on better auditing changes, to track who / what / when / how was done. (internal reference - IDEA-1371 I am not completely sure what´s the problem here. Purpose of ERA proxy was just to aggregate the data, but at the end it was sent to ERA server, so the amount of DATA sent is not increased when Proxy was deprecated. Just the ESMC server handles more connections directly, due to a changed replication protocol. Also, AFAIK we have bigger installations than 10k on MySQL. Maybe @MartinK can provide some more information on this. 
  25. Upvote
    MichalJ received kudos from katycomputersystems in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @SysEPr Thank you for your feedback: 
    With regards to the first case, we will investigate this behavior. It looks to me more like a bug in the implementation. We will check this internally.  We are planning to introduce more advanced IFTTT (If this then that)  logic, into ESMC, however it will not happen in ESMC 7.1 for sure. But it´s on the roadmap for the future versions, that will allow you to achieve better automation, and such advanced conditions. 
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