Jump to content

RE: #CASE_00729049 - Module update failed and Could not connect to server


Go to solution Solved by Microbe,

Recommended Posts

Hi ESET Team, 

 

Can you review the attached logs, This is related with the ticket number : #CASE_00729049

1. Unable to install ESET Management Agent 

2. Still, modules updates failed and could not connect to server 

 

Cheers, 

Gil

ees_logs (1).zip

Link to comment
Share on other sites

  • Administrators

I would recommend contacting your local ESET distributor and arranging a remote session. The logs indicate severe network connectivity issues. No pcap log was created in the diagnostics folder and updates are failing (Socket connect to address 38.90.226.37 port 80 failed).

Link to comment
Share on other sites

Okay, i will communicate with ESET Australia.

 

Thank you Marcos for being responsive with our concern. - we appreaciates your help so much

 

Cheers, 

Gil

Link to comment
Share on other sites

  • 3 weeks later...
33 minutes ago, Microbe said:

You can now closed this issue. 

Problem has been resolved

 

Cheers, 

Gilben Castro

could you share the solution ?

Link to comment
Share on other sites

  • Solution

Hi eornate

I advised to the client to client to contact their internet provider, since a lot of customers who are using Telstra as internet provider are experiencing troubles with the ESET modules update. 

This client called me and he informed me that the resolution from their internet provider is to have the replacement of new modem, when they got a new version of modem and connect to the internet the problem has been resolved :)

 

Cheers, 

Gil 

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...