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Aryeh Goretsky

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Everything posted by Aryeh Goretsky

  1. Hello, The forum staff can change your Display Name for you, as my colleague @Marcos noted. Regards, Aryeh Goretsky
  2. Hello, ESET is currently looking to speak with existing customers of its ESET PROTECT Cloud, ESET PROTECT on-prem, and ESET Enterprise Inspector solutions in order to conduct some qualitative research interviews. These interviews will allow ESET to better define the future of these flagship products. Your use should fall into one of the following usage categories for any of the above-mentioned products: 10-25 seats 25-100 seats 100-500 seats 500-999 seats 1,000-4,999 seats 5,000+ seats Geographic location: anywhere For more information, including time commitment and compensation, please fill out this form: https://surveys.hotjar.com/a7ed6b76-6848-45aa-bdd2-73bf7343872e. ESET is currently looking to speak only to direct customers using one (or more) of the above products. If you are a managed service provider (MSP) or managed security service provider (MSSP), please stay tuned for a separate announcement. If you have any questions, I will try to answer them, but it would probably be best to fill out the survey form and hear back from one of my colleagues in product development. Regards, Aryeh Goretsky
  3. Hello, ESET is currently looking to speak with existing customers of its ESET PROTECT Cloud, ESET PROTECT on-prem, and ESET Enterprise Inspector solutions in order to conduct some qualitative research interviews. These interviews will allow ESET to better define the future of these flagship products. Your use should fall into one of the following usage categories for any of the above-mentioned products: 10-25 seats 25-100 seats 100-500 seats 500-999 seats 1,000-4,999 seats 5,000+ seats Geographic location: anywhere For more information, including time commitment and compensation, please fill out this form: https://surveys.hotjar.com/a7ed6b76-6848-45aa-bdd2-73bf7343872e. ESET is currently looking to speak only to direct customers using one (or more) of the above products. If you are a managed service provider (MSP) or managed security service provider (MSSP), please stay tuned for a separate announcement. If you have any questions, I will try to answer them, but it would probably be best to fill out the survey form and hear back from one of my colleagues in product development. Regards, Aryeh Goretsky
  4. Hello, ESET is currently looking to speak with existing customers of its ESET PROTECT Cloud, ESET PROTECT on-prem, and ESET Enterprise Inspector solutions in order to conduct some qualitative research interviews. These interviews will allow ESET to better define the future of these flagship products. Your use should fall into one of the following usage categories for any of the above-mentioned products: 10-25 seats 25-100 seats 100-500 seats 500-999 seats 1,000-4,999 seats 5,000+ seats Geographic location: anywhere For more information, including time commitment and compensation, please fill out this form: https://surveys.hotjar.com/a7ed6b76-6848-45aa-bdd2-73bf7343872e. ESET is currently looking to speak only to direct customers using one (or more) of the above products. If you are a managed service provider (MSP) or managed security service provider (MSSP), please stay tuned for a separate announcement. If you have any questions, I will try to answer them, but it would probably be best to fill out the survey form and hear back from one of my colleagues in product development. Regards, Aryeh Goretsky
  5. Hello, Those detections are for files containing an exploit for the vulnerability. Regards, Aryeh Goretsky
  6. Hello, Just to follow up since I've been out of the office, CVE-2021-40444 is currently detected as DOC/TrojanDownloader.Agent.DIC and DOC/TrojanDownloader.Agent.DHY. For more information, please see ESET Knowledgebase Article # 8122, Does ESET protect me from the Microsoft Windows remote code execution vulnerability CVE-2021-40444? Regards, Aryeh Goretsky
  7. Hello, You poseed a message using a guest account, which are intended for support questions. Pricing is determined by a number of factors and set by your country's distributor in conjunction with ESET. You will need to contact your country's distributor if you have a question about how pricing works. Regards, Aryeh Goretsky
  8. Hello, Please check to see if there are pending (or missing) Windows Updates. Allow those to run, restart the computer to apply them, and then see if ESET NOD32 Antivirus completes its updates. Pending Windows updates can block the installation of other software programs. Regards, Aryeh Goretsky
  9. Hello, TronScript, perhaps? Perhaps setting up a process exclusion for it would work. Just make sure that you are whitelisting the script itself and not the command prompt. Regards, Aryeh Goretsky
  10. Hello, It is normal to see that some files could not be opened during a scan. The ESET Knowledgebase Article at https://support.eset.com/en/kb2155-error-notifications-in-computer-scan-log explains the conditions under which this will occur (file held open exclusively by the OS, password-protected archive and so forth). For more information about the 'infiltration,' a copy of the relevant log file entries would be needed. EICAR is a "test" file used to check whether security software is installed and configured correctly. More information can be found at https://en.wikipedia.org/wiki/EICAR_test_file. Regards, Aryeh Gore
  11. Hello, As long as you downloaded it directly from the author or an app store they published it in (Google Play Store, Apple App Store, etc.) it should be okay. Regards, Aryeh Goretsky
  12. Hello, ESET has regularly published information on Brazilian banking trojans on WeLiveSecurity at https://www.welivesecurity.com/br/ (please note these articles are in Portuguese). You can reach our tech support in Brazil using the form at https://www.eset.com/br/suporte/contato/ or on Twitter as https://twitter.com/eset_brasil. ESET also has a distributor in Portugal. Their contact information may be found at https://www.eset.com/pt/about/contactos/. Regards, Aryeh Goretsky
  13. Hello, If you think a site has been miscategorized, report it using the form at https://support.eset.com/en/kb141-submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab?ref=esf. Regards, Aryeh Goretsky
  14. Hello, ESET Mail Security for Linux is based on the v4 engine which is quite old, and has been in Limited Support for quite a while (continues to receive module updates, only fixes for critical bugs and vulnerabilities, support for existing customers, etc.). It has not been offered for download for quite some time now. There are no plans for a successor product at the current time, but that could change given market opportunity. It is best that you contact your local ESET office or distributor to discuss further, as this forum is primarily for user-to-user peer support. Regards, Aryeh Goretsky
  15. Hello, It could be a time zone display issue. Yearly licenses run for a full 365 days, though, so this should not be a cause for concern. It is just a cosmetic issue, as @shocked noted. Regards, Aryeh Goretsky
  16. Hello, If you believe a file or website is incorrectly being detected by ESET's software, follow the instructions at https://support.eset.com/en/kb141-submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab to request that is be re-analyzed. This forum is not the place to dispute detections. As such, we are now drawing the topic to a close and locking this message thread. Regards, Aryeh Goretsky
  17. Hello, See https://forum.eset.com/topic/26716-suggestion-for-all-eset-products/?tab=comments#comment-126458 Regards, Aryeh Goretsky
  18. Hello, NEC Electronics spun off Renesas Electronics in 2002. As a result, drivers dated after that time for NEC hardware such as USB controllers may show up as having device drivers written by Renesas. Regards, Aryeh Goretsky
  19. Hello, For information about setting rules for ESET's webcam protection, see https://help.eset.com/eis/12/en-US/idh_page_spying.html. Regards, Aryeh Goretsky
  20. Hello, I noticed some problems using the contact us form with Chrome 91 and Edge 91, and have reported these to our web team. In the meantime, I am one of the authors on WeLiveSecurity. How may I be of assistance? Regards, Aryeh Goretsky
  21. Hello, No, this is not a good idea. You could download a fake antivirus program which further infects your computer, steals information, etc. Regards, Aryeh Goretsky
  22. Hello, Perhaps the following article will be of use: https://support.eset.com/en/kb3192-disable-windows-update-notifications-in-eset-windows-home-products Regards, Aryeh Goretsky
  23. Hello, As @itman noted, getting in touch with your local ESET office would probably be the best method. I would suggest giving the office a call and asking to speak to sales or customer service. According to https://www.eset.com/int/about/contact/, the toll-free number is +1 (866) 343-3738 for the U.S. Regards, Aryeh Goretsky
  24. Hello, Here is a snippet of a post I made on Reddit discussing the differences between ESET NOD32 Antivirus, ESET Internet Security and ESET Smart Security Premium: Feature Comparison NOTE: This section is updated from the post here discussing the ESET Version 13 consumer programs. Program► Feature▼ ESET NOD32 Antivirus1 ESET Internet Security ESET Smart Security Premium Advanced Machine Learning ✔️ ✔️ ✔️ Advanced Memory Scanner ✔️ ✔️ ✔️ Anti-Malware1 ✔️ ✔️ ✔️ Anti-Phishing ✔️ ✔️ ✔️ Anti-Spam 🚫 ✔️ ✔️ Anti-Theft 🚫 ✔️ ✔️ Banking & Payment Protection 🚫 ✔️ ✔️ Botnet Protection 🚫 ✔️ ✔️ Cloud-based protection2 ✔️ ✔️ ✔️ Connected Home Monitor ✔️ ✔️ ✔️ Deep Behavioral Detection ✔️ ✔️ ✔️ Exploit Blocker ✔️ ✔️ ✔️ File encryption 🚫 🚫 ✔️ Firewall 🚫 ✔️ ✔️ Native 64-bit Support ✔️ ✔️ ✔️ Network Attack Protection 🚫 ✔️ ✔️ Gamer Mode3 ✔️ ✔️ ✔️ Offline Updates4 🚫 🚫 🚫 Parental Control5 🚫 ✔️ ✔️ Password Manager 🚫 🚫 ✔️ Remote Management4 🚫 🚫 🚫 Removable Media Device Control ✔️ ✔️ ✔️ Router Vulnerability Scanner 🚫 ✔️ ✔️ Script-based Attack Protection ✔️ ✔️ ✔️ System Registry Scanner ✔️ ✔️ ✔️ System Settings Restorer ✔️ ✔️ ✔️ UEFI Scanner ✔️ ✔️ ✔️ Vulnerability Shield 🚫 ✔️ ✔️ Webcam Protection 🚫 ✔️ ✔️ WMI Scanner ✔️ ✔️ ✔️ [I'll point out that this is very much a "best effort" by me, and it's possible I got some things wrong. Check with an actual ESET sales person if you have a question about supported features.] Notes 1 Although this program contains the word 'Antivirus' in its name, this is strictly for marketing purposes because that's what most people use as a search term. These programs are all actually beter described as anti-malware programs, and detect adware, agents, bootkits, droppers, injectors, password stealers, potentially unsafe applications, potentially unwanted applications, ransomware, rootkits, spyware, trojans, viruses and worms, just to name a few of the things caught by the software. Today, actual computer viruses account for less than 10% of malware detected on a day-to-day basis. 2 Also known as ESET LiveGrid (and previously called ThreatSense.Net), this provides real-time threat telemetry as well as assists in blocking certain kinds of malicious software such as ransomware, dangerous web sites, and so forth. 3 Prevents pop-ups and messages from being disabled while running full-screen applications. Called Gamer Mode in home versions and Presentation Mode in business versions. 4 This feature is only available in business editions. See this post fore more information. 5 Blocking of undesirable web sites. Called Parental Control in home versions and Web Control in business versions. You can view the original post at https://old.reddit.com/r/eset/comments/jghcyy/eset_version_14_for_home_users_released/. Regards, Aryeh Goretsky
  25. Hello, If you are downloading from the US web site, for example: https://www.eset.com/us/home/smart-security-premium/download/, look under Download Option, click on the Configure Download text, and then click on the Changelog▼ text. The changelog will now be displayed below the download link. The installer for the software discusses new features added in the major version of the software. In other words, the changes from version 13 to 14, and not the specific changes between 14.1.0.19 and 14.1.0.20, as those are displayed in the changelog. Regards, Aryeh Goretsky
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