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Aryeh Goretsky

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Everything posted by Aryeh Goretsky

  1. Hello, The goal of this message thread is to provide ESET with specific feedback on changes and new features you would like to see in future versions of ESET's Endpoint programs, such as ESET Endpoint Security, ESET Endpoint Antivirus, ESET NOD32 Antivirus for Mac OS X Dekstop and so forth. Please use the following format when providing feedback: Description: A very specific one line description of your feedback. Detail: A more detailed explanation of your feedback. Please feel free to make this any length, but be sure to use terms everyone can understand. If your suggestion is an extension or update to an existing discussion, please include a link to it in your message. Here is an example: Description: OS/390 support Detail: We use an IBM System/390 at work to run line of business apps and heat our office during the winter. I think ESET should make a version of ESET File Security for OS/390. You are welcome to discuss the merits of each and every suggestion, but keep your comments on topic, concise and thoughtful. There are other parts of the forum to discuss issues. NOTE: When making your requests do not make general statements such as "better detection, HIPS, firewall, cleaning, and so forth." ESET's threat researchers constantly examine new threats and release updates to the virus signature database and to the modules in order to improve these functions. If you have a specific feature or functionality you would like to see added (or improved) please post it here, but general requests to "make things better" are not helpful because they do not give ESET detailed enough information. Thank you for your understanding. Regards, Aryeh Goretsky
  2. Aryeh Goretsky

    Xiaomi phones vs Parental control

    Hello, It seems that Xiaomi stops various programs from running in the background in order to improve their device's battery runtime. Can you try following the steps listed in https://dontkillmyapp.com/xiaomi and see if that helps? Regards, Aryeh Goretsky
  3. Hello, The goal of this message thread is to provide ESET with specific feedback on changes and new features you would like to see in future versions of ESET Internet Security or ESET Smart Security Premium. Please use the following format when providing feedback: Description: A very-specific one-line description of your feedback. Detail: A more detailed explanation of your feedback. Please feel free to make this any length, but be sure to use terms everyone can understand. If your suggestion is an extension or update to an existing discussion, please include a link to it in your message. Here is an example: Description: Arduino support Detail: The Arduino is a small ARM-based single-board computer popular with hobbyists. I think ESET should make a version of ESET Internet Security for it. You are welcome to discuss the merits of each and every suggestion, but keep your comments on topic, concise and thoughtful. There are other parts of the forum to discuss issues. NOTE: When making your requests do not offer general suggestions such as "better detection, HIPS, firewall, cleaning, and so forth." ESET's threat researchers constantly examine new threats and release updates to the virus signature database and to the modules in order to improve these functions. Requests must be actionable: If you have a specific feature or functionality you would like to see added (or improved) please post it here, but general requests to "make things better" or "improve detection" are not helpful because they do not give ESET detailed enough information. Thank you for your understanding. Regards, Aryeh Goretsky
  4. Hello, The goal of this message thread is to provide ESET with feedback on changes and new features you would like to see in future versions of ESET NOD32 Antivirus. Please use the following format when providing feedback: Description: A very specific one line description of your feedback. Detail: A more detailed explanation of your feedback. Please feel free to make this any length, but be sure to use terms everyone can understand. If your suggestion is an extension or update to an existing discussion, please include a link to it in your message. Here is an example: Description: Raspberry Pi support Detail: The Raspberry Pi is a small ARM-based single-board computer popular with hobbyists. I think ESET should make a version of ESET NOD32 Antiivirus for it. You are welcome to discuss the merits of each and every suggestion, but keep your comments on topic, concise and thoughtful. There are other parts of the forum to discuss issues. NOTE: When making your requests do not make general statements such as "better detection, HIPS, firewall, cleaning, and so forth." ESET's threat researchers constantly examine new threats and release updates to the virus signature database and to the modules in order to improve these functions. If you have a specific feature or functionality you would like to see added (or improved) please post it here, but general requests to "make things better" are not helpful because they do not give ESET detailed enough information. Thank you for your understanding. [Added 2013-06-10] Regards, Aryeh Goretsky
  5. Hello, With the holiday season upon us, and the forthcoming New Year just around the corner, it's time to put aside the keyboard and mouse for a moment and spend some time with friends and family. But before we do that, I did want to take a moment to wish each and every one of you a happy holiday, greetings of the season, and best wishes for the new year. We realize that you have many choices when choosing security providers, and thank you for trusting us to protect you in 2018 and all the years past. And, of course, we look forward to providing you with the same high levels of security in the years ahead. Thank you for being part of the ESET family. Best regards, Aryeh Goretsky
  6. Hello, There are all sorts of users with all sorts of skill and comfort levels. Some immediately press F5 and go into the Advanced settings and tweak everything to their hearts' delight, others do not want to do anything at all beyond going through the installation of the software—which they prefer to do in as few clicks as possible. ESET has to balance the needs of millions of users with differing ideas about what is correct… for them. Overall, I think ESET does a good job of being fair to all users in terms of user experience, but that does mean there are still going to be some at both ends of the tech spectrum where things are not ideal for them. For those folks, I think ESET does at least manage to make the amount they have to change bearable, but ESET is always open to constructive feedback about how to make things even better. The feedback about having to configure cleaning in multiple places through the UI is noted. Regards, Aryeh Goretsky
  7. Aryeh Goretsky

    ESET Fraud Department?

    Hello, Those are legitimate telephone numbers for ESET North America's fraud department. Regards, Aryeh Goretsky
  8. Aryeh Goretsky

    Trouble activating new license

    Hello @MartyK, Have you tried running Symantec's Norton Remove and Reinstall tool to first? If that did not work, you can also try ESET's own AV Remover Tool, which can be downloaded from the following knowledgebase article: ESET KB #146, Uninstallers (removal tools) for common Windows antivirus software. Regards, Aryeh Goretsky
  9. Hello, A list of removed programs can be found at https://support.eset.com/kb3527/#removable. Regards, Aryeh Goretsky
  10. Aryeh Goretsky

    ESET's response to Meltdown and Spectre CPU vulnerabilities

    Hello, I am building a master list of hardware, software and networking companies affected by Meltdown and Spectre in the We Live Security blog post mentioned, above. Here is a link a direct link to the table: https://www.welivesecurity.com/2018/01/05/meltdown-spectre-cpu-vulnerabilities/#vendors Currently there are 62 150 vendors listed at the time of this posting editing. There's a revision history at the bottom of the blog post with each day's additions. Regards, Aryeh Goretsky
  11. Hello, ESET released Antivirus and Antispyware module update 1533.3 yesterday (January 3, 2017, 22:45 [GMT-8]) to all customers to ensure compatibility with Microsoft's updates to the Windows operating systems. ESET is working alongside hardware and software vendors to mitigate the vulnerabilities posed by the Meltdown (CVE-2017-5753 and CVE-2017-5715) and Spectre (CVE-2017-5754) vulnerabilities. For additional information see: ESET Customer Advisory 2018-001: Spectre and Meltdown Vulnerabilities Discovered ESET Newsroom: Meltdown & Spectre: How to protect yourself from these CPU security flaws ESET Support Alert 6644: ESET can stop malware that in the future may use Spectre and Meltdown vulnerabilities ESET's We Live Security blog: Meltdown and Spectre CPU Vulnerabilities: What You Need to Know Please periodically check these articles as well as the ESET Security Forum for the additional information as it becomes available. Regards, Aryeh Goretsky
  12. Hello, ESET is open to new ideas and suggestions. Just don't expect all of them to be implemented, especially if they offer little added benefit to ESET's customers. Regards, Aryeh Goretsky
  13. Hello, I believe you'll find some of the requested functionality in various programs such as ESET SysInspector, ESET SysRescue Live CD, the ESET Rogue Applications Remover and various other malware removal tools. Regards, Aryeh Goretsky
  14. Hello, ESET could improve its results in tests done by some testers by adding junk files that are damaged, non-executable, contain only data, are otherwise non-threatening, but are detected by other anti-malware programs. Would you like ESET to add detection of junk because those other vendors have included those files? Just because a plethora of companies are doing something doesn't make it right, or even that it offers a benefit to their customers, for that matter. Adding features for marketing reasons is not a path I would like to ESET go down, and I suspect at least some of our customers feel the same way. There are lots of features, enhancements and improvements that ESET has yet to make to its software, and some of those will come out of message threads like this one. So, I encourage you to keep asking and making recommendations. But, also keep in mind that ESET is takes its customers' security seriously and wants to develop technologies that do that, and not spend its time and efforts trying to win marketing battles with competitors. Regards, Aryeh Goretsky
  15. Hello, Cookies are not malicious. While they may (or may not) represent privacy issues, they do not represent a threat to user security. Malicious advertisements are blocked all the time. If you want to block tracking, all ads, etc., I would suggest looking at what plugins are available for your web browser. HIPS updates occur as part of the regular updating of modules used by ESET Smart Security. Regards, Aryeh Goretsky
  16. Hello, False alarms on a web site are a big deal. They affect: Whomever owns the web site. Whomever visits the web site. The credibility of the company which generated the the false positive alarm to begin with. It has been my experience that people who visit web sites do not always know when a report of a problem is a false alarm or not. They might assume it is, and it turns out to be a legitimate report and they get infected. Or, they may contact the site operator or their anti-malware solutions provider, creating a support burden. Just because eight, eighty or eight hundred anti-malware companies do something does not mean that ESET should follow them down the "me, too" path. ESET chooses to implement technologies when they provide a tangible benefit to the computing public. Regards, Aryeh Goretsky
  17. Hello, I simply used Web of Trust as an example of someone who does a reputational toolbar as their core business. As far as I know, all the other companies you mentioned (Avast ... Webroot) make the majority of their money elsewhere. As I mentioned in my previous post, I had to jump through numerous hoops to get my own personal website reclassified (whitelisted), when my previous employer saw fit to advise everyone that my site was unsafe due to its lack of reputation. Now, I was able to get that cleared up in several days, but it took me several days and I had to to take advantage of some professional courtesies (e.g., the fact that I was a founder of that company as well as someone who currently worked at a competitor) in order to get them to update their database. And I was lucky, I had industry contacts to worth through. If I did not have those backchannels, who knows how many weeks or months it would have taken. This difficulty in (1) classifying sites properly to begin with; and (2) responding promptly to reclassification requests makes me believe that there is little additional value offered by site advisory services. Am I biased by my own experiences with a false positive alarm and subsequent difficulties getting that fixed? Yes, I certainly am. But, I also cannot help but wonder how difficult it would be for me get things cleared had I not been able to able to use my contacts. Lots of other companies offer varieties of different services, as a means of providing a layered approach, offering some form product differentiation, or even just performing feature parity for reviewers (i.e., "checkbox compliance"), but that does not necessarily mean that the option, feature or service passes the "works reasonably well" that I think is one of the reasons people choose ESET's software over others in a very crowded, competitive market. Maybe, one day, ESET will offer some kind of add-on, plugin or toolbar that provides a deterministic form of site advisory reputational data. But given what I've seen so far, I just don't feel this technology currently passes the "works reasonably well" criteria as a whole, industry-wide. Regards, Aryeh Goretsky
  18. Hello, Browser plugins are an interesting idea, partially because they can allow for feedback in some interesting ways in the UI, but in terms of content [i.e., what the plugin does] I personally feel it is kind of a "landmine area" (for lack of better term). When you get involved in reputational-scoring of web sites, you pick up several additional areas in your workload. For example: Building and maintaining the site-crawling system (which includes back-end databases, integration into existing systems for research, development, QA, support, etc.). Dealing with false-positive reports. Dealing with false-negative reports. Dealing with reclassification requests. Dealing with attempts to game or manipulate the results. ...and so forth And that's just what I came up with off the top of my head. If you take a look in the Malware Finding and Cleaning section of the forum, you'll note that there are a lot of requests that focus around these types of issues, except for downloaded software as opposed to web sites (although there some discussions surrounding blocked web sites as well). I suspect most users probably visit websites more often than the download and install software, so you can imagine how the amount of work required to adequately manage something like that if the number of requests coming in were to increase by, say, two orders of magnitude. That's not to say that this is a bad idea, or that such scaling issues are not solvable. There are companies like Web of Trust who do this as their core business, and my initial inclination would be to steer people to a service like that, if that's what they're looking for. However, I'd also point out that web reputation systems don't necessarily tell you if a site is malicious or not; they might might tell you something about the relative volume of activity that the site gets, or is mentioned in, but there's still quite a bit of difference between something like Alexa or Google's Page Rank and, say, ESET's Live Grid. Ultimately, what I think it comes down to, though, is ESET's philosophy of doing things. It's been my observation since arriving at the company that it focuses on the areas where it can create products that work reasonably well. That's actually expanded or been tweaked a little over the years to encompass not just creating products, but occasionally partnering with companies or even acquiring them outright (the familiar "build, partner or buy" refrain), but the focus has always remained on the "working reasonably well" part. I am pretty satisfied with ESET's approach of blocking outright malicious sites, prompting of sites that might contain potentially unwanted content, and the parental controls type functionalities that ESET provides. Personally, having to have gone through several hoops (accompanied with lots of shouting, calling in of favors, veiled threats and the occasional hint of a bribe of an alcoholic and/or chocolate nature) to get a former employer's site advisor service to whitelist my own personal web site, I have some lingering concerns about how well such services work. Regards, Aryeh Goretsky
  19. Hello, Already implemented. See ESET Knowledgebase Article #3192, "How do I disable Windows update notifications in ESET Smart Security or ESET NOD32 Antivirus?" for instructions. I would also like to point out that (1) knowing whether "most people around the world using pirate versions of Windows" (or not) is not just very debatable, but outside the scope of this forum; and (2) installing Windows Updates is an extremely important part of keeping your computer(s) secure. Regards, Aryeh Goretsky
  20. Hello, Please see theTray menu options poll message thread for a discussion of options available via the icon in the system notification tray area. Regards, Aryeh Goretsky
  21. Aryeh Goretsky

    Revisions to Privacy Policy

    Hello, The ESET Security Forum's Privacy Policy has been revised to explain how the forum software makes use of Adobe LSO cookies when uploading a file attachment. To avoid the setting of a LSO cookie in your web browser, toggle the Basic Uploader setting on before uploading a file. Note that using the basic uploader mechanism may require additional mouse clicks since an LSO cookie is not used to track the state of the upload. To review a copy of the revised privacy policy, visit https://forum.eset.com/privacypolicy/ in your web browser. If you have further questions, please send a private message to any member of the moderation team. Regards, Aryeh Goretsky
  22. Aryeh Goretsky

    Introduce yourself

    Hello BluWiz, Always good to hear from colleagues back in my McAfee days! Regards, Aryeh Goretsky
  23. Aryeh Goretsky

    Future changes to ESET NOD32 Antivirus

    Hello, Not every requested feature can be added at once. ESET's project managers have to carefully look at the technical and market requirements for each request. Sometimes, the amount of work required to implement a requested feature may mean that it needs to be put off for a few version releases until enough engineering time can be budgeted to implement, test and maintain the feature. And sometimes, a feature might be requested that is just out of scope, offers little real-world benefit to customers or may even be against ESET's business practices. In any case, what I would suggest is to provide as detailed a description as possible of the feature you are requesting, in order for ESET's project managers to make better sense of it, and a little patience, as not everything can be done at once. Regards, Aryeh Goretsky
  24. Hello, Just a quick administrative reminder. This message thread is for discussing future changes to ESET Smart Security. Reports of issues with the currently-available versions of the software, including public betas, should go in their respective message threads. Likewise, discussions of release scheduling and the like should go in their respective message threads as well. Thank you for your understanding. Regards, Aryeh Goretsky
  25. Aryeh Goretsky

    Introduce yourself

    Hello, Right now additional emoticons are low on the priority list as this is primarily a product support forum and less of a general discussions type forum. That said, we might add some in the future, but don't expect anything very soon. Regards, Aryeh Goretsky
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