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Aryeh Goretsky

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Everything posted by Aryeh Goretsky

  1. Hello, It has been a few years since I have looked at this, but are you absolutely certain that your Google Pixel 4 phone (released in 2019, last security update three days ago) is vulnerable to this bug which was patched five years ago? Are you certain this just isn't some log file entry which happens to contain the word "stagefright" in it for some reason, like confirming that a patch for it is indeed present? Regards, Aryeh Goretsky
  2. Hello, I am not sure if there are any staff here in the forum who are familiar with the MSP licenses sold by Ingram Micro. We tend to focus more on installation issues, troubleshooting conflicts, malware remediation and similar issues. What I would suggest is contacting ESET's office at +1 (866) 343-3738 and asking to speak with an MSP account service rep for information about how to apply licenses those licenses to your customer accounts. Regards, Aryeh Goretsky
  3. Hello, ESET Online Scanner v3.4.2.0 SR (service release) was released on August 3rd. It can be accessed from https://www.eset.com/int/home/online-scanner/. Regards, Aryeh Goretsky
  4. Hello, What is the complete and exact message you see when you attempt to install a game and ESET's software is running? Regards, Aryeh Goretsky
  5. Hello, What email client are you using (Mozilla Thunderbird, Microsoft Outlook, etc.), or are you using a web-based email service like GMail, Office 365, Yahoo!, and so forth? Regards, Aryeh Goretsky
  6. Hello, @Marcos is a very senior technical specialist approaching two decades of experience with ESET's software. You can rest assured that if he asks you to perform a series of steps to help troubleshoot an issue, he has good reason for doing so. Regards, Aryeh Goretsky, rMVP, ZCSE Distinguished Researcher
  7. Hello, If you believe you have undetected malicious software, you can send it to ESET's threat lab by following the instructions in ESET Knowledgebase Article #141, "Submit a virus, website, or potential false positive sample to the ESET lab." Regards, Aryeh Goretsky
  8. Hello, As I understand it, if you call in for technical support as a home user to ESET's North American office, you will be offered either fee-based phone support, or redirected to the free online chat support service. Note that this applies only to U.S. (and possibly Canadian) callers; offices in other countries continue to provide free basic phone support to home users. Regards, Aryeh Goretsky
  9. Hello, As my colleagues @Marcos and @itman noted, the detection of EFI/CompuTrace is a legitimate one and not a false positive. It looks like the Lenovo ThinkPad P70 has a vulnerable version of that module present, which is what is being detected. I found a few discussions which might be of use: Lenovo Support Forum - ThinkCentre - How to disable CompuTrace Lenovo Support Forum - Absolute CompuTrace Agent Lenovo Support Forum - UEFI, Win 10 v1903 and Anti Virus Lenovo Support Forum - Lenovo Yoga 920 does not meet Microsoft's standard hardware security requirements Bill Morrow's ThinkPads.com Open Forum - What to do if CompuTrace is activated in your TP BIOS I would suggest that you contact Lenovo directly and see if (1) there is a BIOS (UEFI) firmware update that contains a newer version of CompuTrace that isn't vulnerable and install that; or (2) see if there is an option in the BIOS (UEFI) firmware to permanently disable and remove CompuTrace. Alternately, you can try contacting Absolute Software Corporation, the developer of CompuTrace, and see if they can disable it for you. If you purchased the Lenovo ThinkPad P70 second-hand, you may have to show them proof of ownership (e.g., a receipt from the seller, eBay and so forth). Regards, Aryeh Goretsky
  10. Hello, Yes, you would just re-enter your existing license key into the new installation of the software. Regards, Aryeh Goretsky
  11. Hello, The link to log in to the Partner Portal can be found here at the bottom of the Partner with ESET web page for U.S. partners. I believe you get credentials for it when you join the partner program. Regards, Aryeh Goretsky
  12. Hello, If you wish to report a security vulnerability in an ESET product or service, you find out more information at https://www.eset.com/int/security-vulnerability-reporting/. You can find out what is both in and out of scope for reporting and a little bit about how we recognize security researchers for their efforts. Regards, Aryeh Goretsky
  13. Hello, Just to add to my colleague @Marcos suggestion, I would strongly recommend you back up any important information stored on the drive, as it sounds like it has begun to fail. SSD failure modes can be very problematic in terms of data recovery, so it is a very good idea to make sure any type of information you have on the drive which is valuable to y ou is saved in one (or more) backups. After you have gotten your important information backed up, check with the SSD manufacturer to see what diagnostic software they offer to check the drive, as that may provide you with additional information/insight into what is happening, as well as what options are available, such as replacing the drive under warranty, and so forth. Regards, Aryeh Goretsky
  14. Hello, A list of removed programs can be found at https://support.eset.com/kb3527/#removable. Regards, Aryeh Goretsky
  15. Hello, ESET is open to new ideas and suggestions. Just don't expect all of them to be implemented, especially if they offer little added benefit to ESET's customers. Regards, Aryeh Goretsky
  16. Hello, I believe you'll find some of the requested functionality in various programs such as ESET SysInspector, ESET SysRescue Live CD, the ESET Rogue Applications Remover and various other malware removal tools. Regards, Aryeh Goretsky
  17. Hello, ESET could improve its results in tests done by some testers by adding junk files that are damaged, non-executable, contain only data, are otherwise non-threatening, but are detected by other anti-malware programs. Would you like ESET to add detection of junk because those other vendors have included those files? Just because a plethora of companies are doing something doesn't make it right, or even that it offers a benefit to their customers, for that matter. Adding features for marketing reasons is not a path I would like to ESET go down, and I suspect at least some of our customers feel the same way. There are lots of features, enhancements and improvements that ESET has yet to make to its software, and some of those will come out of message threads like this one. So, I encourage you to keep asking and making recommendations. But, also keep in mind that ESET is takes its customers' security seriously and wants to develop technologies that do that, and not spend its time and efforts trying to win marketing battles with competitors. Regards, Aryeh Goretsky
  18. Hello, Cookies are not malicious. While they may (or may not) represent privacy issues, they do not represent a threat to user security. Malicious advertisements are blocked all the time. If you want to block tracking, all ads, etc., I would suggest looking at what plugins are available for your web browser. HIPS updates occur as part of the regular updating of modules used by ESET Smart Security. Regards, Aryeh Goretsky
  19. Hello, False alarms on a web site are a big deal. They affect: Whomever owns the web site. Whomever visits the web site. The credibility of the company which generated the the false positive alarm to begin with. It has been my experience that people who visit web sites do not always know when a report of a problem is a false alarm or not. They might assume it is, and it turns out to be a legitimate report and they get infected. Or, they may contact the site operator or their anti-malware solutions provider, creating a support burden. Just because eight, eighty or eight hundred anti-malware companies do something does not mean that ESET should follow them down the "me, too" path. ESET chooses to implement technologies when they provide a tangible benefit to the computing public. Regards, Aryeh Goretsky
  20. Hello, I simply used Web of Trust as an example of someone who does a reputational toolbar as their core business. As far as I know, all the other companies you mentioned (Avast ... Webroot) make the majority of their money elsewhere. As I mentioned in my previous post, I had to jump through numerous hoops to get my own personal website reclassified (whitelisted), when my previous employer saw fit to advise everyone that my site was unsafe due to its lack of reputation. Now, I was able to get that cleared up in several days, but it took me several days and I had to to take advantage of some professional courtesies (e.g., the fact that I was a founder of that company as well as someone who currently worked at a competitor) in order to get them to update their database. And I was lucky, I had industry contacts to worth through. If I did not have those backchannels, who knows how many weeks or months it would have taken. This difficulty in (1) classifying sites properly to begin with; and (2) responding promptly to reclassification requests makes me believe that there is little additional value offered by site advisory services. Am I biased by my own experiences with a false positive alarm and subsequent difficulties getting that fixed? Yes, I certainly am. But, I also cannot help but wonder how difficult it would be for me get things cleared had I not been able to able to use my contacts. Lots of other companies offer varieties of different services, as a means of providing a layered approach, offering some form product differentiation, or even just performing feature parity for reviewers (i.e., "checkbox compliance"), but that does not necessarily mean that the option, feature or service passes the "works reasonably well" that I think is one of the reasons people choose ESET's software over others in a very crowded, competitive market. Maybe, one day, ESET will offer some kind of add-on, plugin or toolbar that provides a deterministic form of site advisory reputational data. But given what I've seen so far, I just don't feel this technology currently passes the "works reasonably well" criteria as a whole, industry-wide. Regards, Aryeh Goretsky
  21. Hello, Browser plugins are an interesting idea, partially because they can allow for feedback in some interesting ways in the UI, but in terms of content [i.e., what the plugin does] I personally feel it is kind of a "landmine area" (for lack of better term). When you get involved in reputational-scoring of web sites, you pick up several additional areas in your workload. For example: Building and maintaining the site-crawling system (which includes back-end databases, integration into existing systems for research, development, QA, support, etc.). Dealing with false-positive reports. Dealing with false-negative reports. Dealing with reclassification requests. Dealing with attempts to game or manipulate the results. ...and so forth And that's just what I came up with off the top of my head. If you take a look in the Malware Finding and Cleaning section of the forum, you'll note that there are a lot of requests that focus around these types of issues, except for downloaded software as opposed to web sites (although there some discussions surrounding blocked web sites as well). I suspect most users probably visit websites more often than the download and install software, so you can imagine how the amount of work required to adequately manage something like that if the number of requests coming in were to increase by, say, two orders of magnitude. That's not to say that this is a bad idea, or that such scaling issues are not solvable. There are companies like Web of Trust who do this as their core business, and my initial inclination would be to steer people to a service like that, if that's what they're looking for. However, I'd also point out that web reputation systems don't necessarily tell you if a site is malicious or not; they might might tell you something about the relative volume of activity that the site gets, or is mentioned in, but there's still quite a bit of difference between something like Alexa or Google's Page Rank and, say, ESET's Live Grid. Ultimately, what I think it comes down to, though, is ESET's philosophy of doing things. It's been my observation since arriving at the company that it focuses on the areas where it can create products that work reasonably well. That's actually expanded or been tweaked a little over the years to encompass not just creating products, but occasionally partnering with companies or even acquiring them outright (the familiar "build, partner or buy" refrain), but the focus has always remained on the "working reasonably well" part. I am pretty satisfied with ESET's approach of blocking outright malicious sites, prompting of sites that might contain potentially unwanted content, and the parental controls type functionalities that ESET provides. Personally, having to have gone through several hoops (accompanied with lots of shouting, calling in of favors, veiled threats and the occasional hint of a bribe of an alcoholic and/or chocolate nature) to get a former employer's site advisor service to whitelist my own personal web site, I have some lingering concerns about how well such services work. Regards, Aryeh Goretsky
  22. Hello, Already implemented. See ESET Knowledgebase Article #3192, "How do I disable Windows update notifications in ESET Smart Security or ESET NOD32 Antivirus?" for instructions. I would also like to point out that (1) knowing whether "most people around the world using pirate versions of Windows" (or not) is not just very debatable, but outside the scope of this forum; and (2) installing Windows Updates is an extremely important part of keeping your computer(s) secure. Regards, Aryeh Goretsky
  23. Hello, Please see theTray menu options poll message thread for a discussion of options available via the icon in the system notification tray area. Regards, Aryeh Goretsky
  24. Hello, As I understand it, the March 12, 2014 updates to the US OFAC embargo against Iran only apply to "Donations of articles intended to relieve human suffering (such as food, clothing, and medicine), gifts valued at $100 or less, licensed exports of agricultural commodities, medicine, and medical devices, and trade in “information and informational materials” are permitted." and then there is the whole issue with how ESET would get paid, as most financial activities are remain under the embargo. Thank you for your interest, but for now, ESET does not do any business in Iran, nor does it have any plans to do so. If the embargo ends or changes to make it possible to sell security software there, ESET may change its stance. Regards, Aryeh Goretsky
  25. Hello, The ESET Security Forum's Privacy Policy has been revised to explain how the forum software makes use of Adobe LSO cookies when uploading a file attachment. To avoid the setting of a LSO cookie in your web browser, toggle the Basic Uploader setting on before uploading a file. Note that using the basic uploader mechanism may require additional mouse clicks since an LSO cookie is not used to track the state of the upload. To review a copy of the revised privacy policy, visit https://forum.eset.com/privacypolicy/ in your web browser. If you have further questions, please send a private message to any member of the moderation team. Regards, Aryeh Goretsky
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