Aryeh Goretsky

Hello, Just out of curiosity, can I ask what brand and model of laptop is being used, and approximate specs (CPU, RAM, storage)? There's a wide variety of laptops out there, and I would expect the experience could differ at least a little based on that. Regards, Aryeh Goretsky

Hello, If there is some domain blocking going on via [font=courier new]hosts[/url] file, a browser extension or plugin, or a device like the router or a Pi-hole that could explain what the reCAPTCHA button is not appearing. If you are still unable to access the website, perhaps giving your local distributor a call? From looking at https://www.eset.com/il/about/contact/, you can contact ESET's distributor in Israel by telephone at 03-6290845 (Sunday-Thursday, 9:00AM-6:00PM). Regards, Aryeh Goretsky

Hello, The program dates back to 2013 and was intended for use with Microsoft Forefront Threat Management Gateway running on Windows Server 2008 with Service Pack 2 or Windows Server 2008 R2. As best as I can tell, Microsoft ended support for Microsoft Forefront Threat Management Gateway in April 2020. You can find ESET's current business offerings at https://www.eset.com/int/business/small-and-medium/. Regards, Aryeh Goretsky

Hello, I believe the Windows Antimalware Executable is a component of the Microsoft Defender software, and not from ESET. Even though ESET is installed on your computer and Microsoft Defender is not active, it will still run itself periodically in order to download updates and perhaps even periodically check for threats. It could be that one of these operations is being performed, and that is why you are seeing the activity from the program. Unfortunately, though, as it is a Microsoft program we do not have any specific input into this behavior, so you will need to check with Microsoft to find out why its processor utilization is so high. Regards, Aryeh Goretsky

Hello, ESET is currently looking to speak with existing customers of its ESET PROTECT Cloud, ESET PROTECT on-prem, and ESET Enterprise Inspector solutions in order to conduct some qualitative research interviews. These interviews will allow ESET to better define the future of these flagship products. Your use should fall into one of the following usage categories for any of the above-mentioned products: 10-25 seats 25-100 seats 100-500 seats 500-999 seats 1,000-4,999 seats 5,000+ seats Geographic location: anywhere For more information, including time commitment and compensation, please fill out this form: https://surveys.hotjar.com/a7ed6b76-6848-45aa-bdd2-73bf7343872e. ESET is currently looking to speak only to direct customers using one (or more) of the above products. If you are a managed service provider (MSP) or managed security service provider (MSSP), please stay tuned for a separate announcement. If you have any questions, I will try to answer them, but it would probably be best to fill out the survey form and hear back from one of my colleagues in product development. Regards, Aryeh Goretsky

Hello, ESET is currently looking to speak with existing customers of its ESET PROTECT Cloud, ESET PROTECT on-prem, and ESET Enterprise Inspector solutions in order to conduct some qualitative research interviews. These interviews will allow ESET to better define the future of these flagship products. Your use should fall into one of the following usage categories for any of the above-mentioned products: 10-25 seats 25-100 seats 100-500 seats 500-999 seats 1,000-4,999 seats 5,000+ seats Geographic location: anywhere For more information, including time commitment and compensation, please fill out this form: https://surveys.hotjar.com/a7ed6b76-6848-45aa-bdd2-73bf7343872e. ESET is currently looking to speak only to direct customers using one (or more) of the above products. If you are a managed service provider (MSP) or managed security service provider (MSSP), please stay tuned for a separate announcement. If you have any questions, I will try to answer them, but it would probably be best to fill out the survey form and hear back from one of my colleagues in product development. Regards, Aryeh Goretsky

Hello, ESET is currently looking to speak with existing customers of its ESET PROTECT Cloud, ESET PROTECT on-prem, and ESET Enterprise Inspector solutions in order to conduct some qualitative research interviews. These interviews will allow ESET to better define the future of these flagship products. Your use should fall into one of the following usage categories for any of the above-mentioned products: 10-25 seats 25-100 seats 100-500 seats 500-999 seats 1,000-4,999 seats 5,000+ seats Geographic location: anywhere For more information, including time commitment and compensation, please fill out this form: https://surveys.hotjar.com/a7ed6b76-6848-45aa-bdd2-73bf7343872e. ESET is currently looking to speak only to direct customers using one (or more) of the above products. If you are a managed service provider (MSP) or managed security service provider (MSSP), please stay tuned for a separate announcement. If you have any questions, I will try to answer them, but it would probably be best to fill out the survey form and hear back from one of my colleagues in product development. Regards, Aryeh Goretsky

Hello, Those detections are for files containing an exploit for the vulnerability. Regards, Aryeh Goretsky

Hello, Just to follow up since I've been out of the office, CVE-2021-40444 is currently detected as DOC/TrojanDownloader.Agent.DIC and DOC/TrojanDownloader.Agent.DHY. For more information, please see ESET Knowledgebase Article # 8122, Does ESET protect me from the Microsoft Windows remote code execution vulnerability CVE-2021-40444? Regards, Aryeh Goretsky

Hello, You poseed a message using a guest account, which are intended for support questions. Pricing is determined by a number of factors and set by your country's distributor in conjunction with ESET. You will need to contact your country's distributor if you have a question about how pricing works. Regards, Aryeh Goretsky

Hello, Please check to see if there are pending (or missing) Windows Updates. Allow those to run, restart the computer to apply them, and then see if ESET NOD32 Antivirus completes its updates. Pending Windows updates can block the installation of other software programs. Regards, Aryeh Goretsky

Hello, TronScript, perhaps? Perhaps setting up a process exclusion for it would work. Just make sure that you are whitelisting the script itself and not the command prompt. Regards, Aryeh Goretsky

Hello, It is normal to see that some files could not be opened during a scan. The ESET Knowledgebase Article at https://support.eset.com/en/kb2155-error-notifications-in-computer-scan-log explains the conditions under which this will occur (file held open exclusively by the OS, password-protected archive and so forth). For more information about the 'infiltration,' a copy of the relevant log file entries would be needed. EICAR is a "test" file used to check whether security software is installed and configured correctly. More information can be found at https://en.wikipedia.org/wiki/EICAR_test_file. Regards, Aryeh Gore

Hello, As long as you downloaded it directly from the author or an app store they published it in (Google Play Store, Apple App Store, etc.) it should be okay. Regards, Aryeh Goretsky

Hello, ESET has regularly published information on Brazilian banking trojans on WeLiveSecurity at https://www.welivesecurity.com/br/ (please note these articles are in Portuguese). You can reach our tech support in Brazil using the form at https://www.eset.com/br/suporte/contato/ or on Twitter as https://twitter.com/eset_brasil. ESET also has a distributor in Portugal. Their contact information may be found at https://www.eset.com/pt/about/contactos/. Regards, Aryeh Goretsky

Hello, If you think a site has been miscategorized, report it using the form at https://support.eset.com/en/kb141-submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab?ref=esf. Regards, Aryeh Goretsky

Hello, ESET Mail Security for Linux is based on the v4 engine which is quite old, and has been in Limited Support for quite a while (continues to receive module updates, only fixes for critical bugs and vulnerabilities, support for existing customers, etc.). It has not been offered for download for quite some time now. There are no plans for a successor product at the current time, but that could change given market opportunity. It is best that you contact your local ESET office or distributor to discuss further, as this forum is primarily for user-to-user peer support. Regards, Aryeh Goretsky

Hello, It could be a time zone display issue. Yearly licenses run for a full 365 days, though, so this should not be a cause for concern. It is just a cosmetic issue, as @shocked noted. Regards, Aryeh Goretsky

Hello, If you believe a file or website is incorrectly being detected by ESET's software, follow the instructions at https://support.eset.com/en/kb141-submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab to request that is be re-analyzed. This forum is not the place to dispute detections. As such, we are now drawing the topic to a close and locking this message thread. Regards, Aryeh Goretsky

Hello, See https://forum.eset.com/topic/26716-suggestion-for-all-eset-products/?tab=comments#comment-126458 Regards, Aryeh Goretsky

Hello, NEC Electronics spun off Renesas Electronics in 2002. As a result, drivers dated after that time for NEC hardware such as USB controllers may show up as having device drivers written by Renesas. Regards, Aryeh Goretsky

Hello, For information about setting rules for ESET's webcam protection, see https://help.eset.com/eis/12/en-US/idh_page_spying.html. Regards, Aryeh Goretsky

Hello, I noticed some problems using the contact us form with Chrome 91 and Edge 91, and have reported these to our web team. In the meantime, I am one of the authors on WeLiveSecurity. How may I be of assistance? Regards, Aryeh Goretsky

Hello, No, this is not a good idea. You could download a fake antivirus program which further infects your computer, steals information, etc. Regards, Aryeh Goretsky

Hello, Perhaps the following article will be of use: https://support.eset.com/en/kb3192-disable-windows-update-notifications-in-eset-windows-home-products Regards, Aryeh Goretsky