Aryeh Goretsky

[Mod Note: As a reminder, members of the ESET Security Forum must follow the Terms of Use. Some off-topic messages removed.] Hello, For assistance in converting a license key into a username and password, call your local ESET distributor or office, or contact ESET Support using the form at https://www.eset.com/int/support/contact/. In addition to helping you with license conversion issues, they can explain the features and benefits of using up-to-date versions of ESET's software to offer the best possible protection for your computer. Regards, Aryeh Goretsky

Hello, License keys are not tied to a specific version of the software, but to the program itself. For example, if you have a valid, legally-purchased license for ESET NOD32 Antivirus, you can use it to install ESET NOD32 Antivirus Version 8, 9, 10, or 11. It would probably even work with older versions as well, although I wouldn't recommend it as you lose a lot of protection capabilities the further back in versions you go. As Marcos noted, ESET has added a lot of functionality to protect against the types of threats now being seen. Older versions of the software just are not as effective against those, requiring more weighty updates instead of calling CMPS or LiveGrid, which should have less resource impact. Regards, Aryeh Goretsky

Hello, That is actually the flag for Mexico, not Italy. I'll let your Knowledgebase team know. Regards, Aryeh Goretsky

Hello, A list of removed programs can be found at https://support.eset.com/kb3527/#removable. Regards, Aryeh Goretsky

Hello, Are you downloading FileZilla directly from the project's web site at https://filezilla-project.org/download.php?show_all=1? Regards, Aryeh Goretsky

Hello, The domain us-eset.com is not operated by ESET and is blocked by ESET's software. Regards, Aryeh Goretsky

Hello, Have you tried blocking *.thumbs.redditmedia.com? If so, did that work for you? Regards, Aryeh Goretsky

Hello, ESET Knowledgebase Article # 332, "Ports and addresses required to use your ESET product with a third-party firewall" lists the fully-qualified domain names, IP addresses and ports used by ESET's software. Please make sure none of these are blocked by the other program. Regards, Aryeh Goretsky

Hello, I am building a master list of hardware, software and networking companies affected by Meltdown and Spectre in the We Live Security blog post mentioned, above. Here is a link a direct link to the table: https://www.welivesecurity.com/2018/01/05/meltdown-spectre-cpu-vulnerabilities/#vendors Currently there are 62 150 vendors listed at the time of this posting editing. There's a revision history at the bottom of the blog post with each day's additions. Regards, Aryeh Goretsky

Hello, Microsoft rolls out big updates in stages, so you may have to wait a bit. You might want to check with Microsoft support to see if there are any additional prerequisites or blockers other than security software which might be affecting your deployment. Regards, Aryeh Goretsky

Hello, I believe the information is obtained through WMI repository, which is local to the computer. Regards, Aryeh Goretsky

Hello, The module was released to all ESET users. As long as your clients are downloading updates they should have received it and be good to do. Here is an ESET knowledgebase article explaining how to check the versions of the various modules used in the software: https://support.eset.com/kb3212/ Regards, Aryeh Goretsky

Hello, Please see the ESET's response to Meltdown and Spectre CPU vulnerabilities thread for latest information. Regards, Aryeh Goretsky

Hello, I've just posted "ESET's response to Meltdown and Spectre CPU vulnerabilities" so that everyone can keep track of ESET's responses. As for Microsoft's update to Windows, please keep in mind that Microsoft often rolls these out in stages. Regards, Aryeh Goretsky

Hello, ESET released Antivirus and Antispyware module update 1533.3 yesterday (January 3, 2017, 22:45 [GMT-8]) to all customers to ensure compatibility with Microsoft's updates to the Windows operating systems. ESET is working alongside hardware and software vendors to mitigate the vulnerabilities posed by the Meltdown (CVE-2017-5753 and CVE-2017-5715) and Spectre (CVE-2017-5754) vulnerabilities. For additional information see: ESET Customer Advisory 2018-001: Spectre and Meltdown Vulnerabilities Discovered ESET Newsroom: Meltdown & Spectre: How to protect yourself from these CPU security flaws ESET Support Alert 6644: ESET can stop malware that in the future may use Spectre and Meltdown vulnerabilities ESET's We Live Security blog: Meltdown and Spectre CPU Vulnerabilities: What You Need to Know Please periodically check these articles as well as the ESET Security Forum for the additional information as it becomes available. Regards, Aryeh Goretsky

Hello, You mentioned that the blue Ethernet cable goes into what sounds like a wall-mounted Ethernet jack, but also that it has a connection to a powerboard. Does the jack in the wall have a second cable coming out of it to get power from the powerboard? Regards, Aryeh Goretsky

Hello, Version 1.0.15.0 was released a while ago, but I just noticed you had a question about UEFI and FAT32, which I'll try to explain: In a nutshell, the UEFI forum needed to select a file system for use by the EFI partition on the disk where additional files are stored (unlike BIOS, not all of the firmware has to be stored on an EEPROM; parts of it can reside on disk as well). Microsoft granted rights to the FAT32 file system for the purpose of developing and implementing EFI. I don't necessarily think this is a bad thing, though. FAT32 support is widely-understood in the industry and would be much easier to implement. Microsoft isn't the only UEFI Forum Promoter (the top level of membership) who has its own filesystem. For example, Apple has HFS, HFS+ and APFS, and IBM has HPFS, JFS, zFS (just to name a few), however all of these are more complex than FAT32 and would require far more work to implement. And that doesn't begin to account for testing, troubleshooting, system overhead, etc. It's relatively easy to repair a FAT32 partition if it is corrupt. And then there's licensing, which Microsoft was probably more than willing to provide on a royalty-free basis to the UEFI Forum. Anyways, that's my guess as to why FAT32 was selected. Regards, Aryeh Goretsky

Hello, You mentioned that your computer is connected directly to NBN via a blue Ethernet cable. I'm guessing that NBN means Australia's National Broadband Network. Is that correct? I have seen it mentioned in the news here in the U.S., but am not tremendously familiar with it. There may be some ways to resolve this, but without having a better understanding of how things are wired together it is difficult to say for certain. So, my first question to you in order to figure out how this works is as follows: What's the blue ethernet cable plugged into at the opposite end from your Windows XP computer's Ethernet port? Does it go into some sort of device like a modem, or is just a receptacle in the wall similar to a power outlet? Regards, Aryeh Goretsky

Hello, The "NOD32" name dates back to the Windows 95 days, when companies would add a "-32" suffix to a program to denote that it worked with 32-bit versions of Windows. This branding became so popular that for years more people recognized the NOD32 name than the ESET one, so it has stayed around. These days, though, it has lost that original meaning and there are both 32-bit and 64-bit versions of ESET NOD32 Antivirus available, as well as other programs like ESET Internet Security, ESET Smart Security Premium, etc. The 32-bit version of NOD32 will not install on a 64-bit version of Windows, or vice-versa, so you're not likely to run into any problems installing the "wrong" version of NOD32 on your computer. The ESET Knowledgebase has lots of articles about NOD32 at https://support.eset.com/?segment=home. Also, there's a very big video library on YouTube https://www.youtube.com/user/ESETKnowledgebase (currently over 200). ESET is always adding more articles and videos, so be sure to check each frequently for the latest stuff. Once you have ESET NOD32 Antivirus installed, you can plug your USB flash drive into the computer. ESET NOD32 Antivirus will see it and prompt you to scan it. When it finds malware (malicious software), it will either remove it automatically or prompt you to remove it, depending upon how ESET NOD32 Antivirus was configured. If you need help over the phone, you can always contact tech support and they can walk you through the process. Regards, Aryeh Goretsky

Hello, In addition to my colleague's excellent reply, please see the following: ESET Endpoint Antivirus 6 Online Help, ESET LiveGrid® ESET Knowledgebase Article #5552, Enable or Disable ESET LiveGrid® About ESET|Technology For the latter, specifically the sections on ESET's Cloud Malware Protection System and Reputation & Cache. Regards, Aryeh Goretsky

Hello, Please contact ESET's Middle Eastern distributor for current status and further information: https://www.eset.com/me-ar/. Regards, Aryeh Goretsky

Hello, I believe it is a Hybrid ISO image. Regards, Aryeh Goretsky

Hello, I believe Facebook uses a customized version of ESET Online Scanner. If that is the case, then https://support.eset.com/kb2915/ gives instructions on how to restore quarantined files. If that does not work, you will need to contact https://www.facebook.com/security/ directly for assistance. As for the games, I would suggest contacting the authors and asking them if they can send you copies of the removed files. Regards, Aryeh Goretsky

Hello, It has been a while, but I saw something similar when I was creating a lot of VMs for testing. I ended up logging into my my.eset.com account, deleting the old Name … Name-N accounts, and then renaming the last of the accounts Name-N to Name. Regards, Aryeh Goretsky

Hello, Assuming this is the US retail box package, Inside the ESET Smart Security 2014 box you'll find a CD in a sleeve, maybe a a sheet of paper with installation instructions (f they are not printed on the CD sleeve) and some cardboard to hold everything together. If that is the case, download the current version of ESET Smart Security from https://www.eset.com/int/home/smart-security/download/, install it, and use the key off the back of the CD sleeve to activate it. Given the age of the retail box, it's possible it used the "old" method of entering a username and password for activation. If that's the case, convert it to a "new" license key using the form at https://my.eset.com/convert. If you have any questions, just give ESET a call at +1 (619) 876-5400, as Jadinolf noted, and a customer service rep will be happy to get you squared away. Regards, Aryeh Goretsky