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  1. ludolf

    ERA Agent V7 issues

    I understand that this issue doesn't exist at you, which is good. When I experienced this issue and restarted the service: - the clients reported back to the server - got the modified policy - email notifications are sent out Instantly. Nothing changed, fw, configuration, etc. Only the service has been restarted. This can be a bug in eset service or incompatibily between the OS and eset service. But I couldn't debug this, the debug log is not enough, or just don't understand some messages which could be relevant. If I could help to solve this, I would be the happiest.
  2. ludolf

    ERA Agent V7 issues

    - here is no third party plugin - also eraserver.exe process cpu utilization is ~50%, when the issue happens - clients don't seem to able to connect to the server (not all, but almost all), last connected time is the same hour, minute, second - clients don't get the modified policy on the servers, configuration tab shows "older" instead of actual (just a proof for the previous line) - notification emails are stuck on the server, until the next service restart Restarting the service solves all the above issues. I have no doubt, that the problem is with the service.
  3. ludolf

    ERA Agent V7 issues

    Same here, waiting for fix. Scheduled service restart works as a workaround.
  4. I mean, I requested the actual policy in ESMC and I saw it differs from what configured for that client with policy. Today issue: EES 7.0.2073.1, esmc components upgraded, and on the client got this error in chrome: "Your internet access is blocked. etc. ERR_NETWORK_ACCESS_DENIED" The issue has gone after some minutes without changing anything in the policy.
  5. Similar issue today: client: EES 6.6.2052 Policy fixed (Not categorized->custom category group) And the client didn't apply correctly the policy. When I requested the current configuration, it showed the "Not categorized" category instead of the custom one. Tried to: - switch off the rule. It has been switched off on the client - create new rule with the custom category group. Client received this new rule, but still with the "Not categorized" group - created new custom category group, nothing - updated security components on the client, nothing Finally upgraded the security product to EES 7, and it works fine. Until now only one client was affected.
  6. ah, didn't notice that option, it works, thanks
  7. Description: don't send notifications to all configured recipients Detail: we have 3 static groups: group1, group2, group3 All of them are maintained by different admin teams. For this reason we configured 3 notifications: Access group: group1 -> "threat notification" -> send email to group1@domain.com Access group: group2 -> "threat notification" -> send email to group2@domain.com Access group: group3 -> "threat notification" -> send email to group3@domain.com If an alert triggered in a group, all 3 groups receive an email about it. Only the affected group should to receive the email.
  8. Hello Before the upgrade: - ERA 6.5 - webcontrol is enabled in two policies - created category group: "Torrent", selected some predefined urlgroup - created rule: "Torrent (block)", type category based. URL/category: "Torrent" (as above) Did the upgrade to ESMC 7 the URL/Category value changed to "Not categorized" and blocked some internal websites This happened after the upgrade, the policies haven't changed by us, and this occured in two policies, symptoms are the same. Unfortunately I couldn't reproduce this, maybe somebody could confirm. BR, Vilmos
  9. MichalJ, thanks for the answer. Audit log filter: for example somebody changed a server setting and broke a feature by doing this. I know what has been changed, but currently I cannot filter to it. If I could to filter, I would know who changed it, and ask him why did it.
  10. Description: possibility to export webcontrol/url groups/addresses Detail: possibility to export webcontrol/url groups/addresses. Usage example: ERA/ESMC used for more groups (more admin teams), with similar policies, and a group needs an existing url group in a separate policy . Export/import would the elegant way to migrate url addresses.
  11. Description: more details in audit log Detail: Reports/Audit log. If somebody modifies a policy, only one event added to the Audit log: "Modifying policy xxx" it would be nice to know more. What settings have been modified and before and after values.
  12. Description: more granulate audit log filter Detail: Reports/Audit log. If I would like to search for a specific setting ("who changed it"), I have to scroll down from page to page, or use CTRL-F Please add possiblity to filter string in "Action detail" column.
  13. Exactly. If somebody change product accidentally and saves the policy, the settings are lost. This shouldn't be happen. If the admin selects a product within a policy, and change any setting, the product selection list should be disabled. After this, if the admin would like to point the settings to other product, he should to create a new policy. IMHO
  14. Hello Description: disable product change possibility after any settings have been configured in a policy Detail: imagine the following: - create a policy - change some setting - change product within this policy - save the policy In this case all of the previous settings are gone.