HANDJOJO

Probably your existing VPN doesn't shake hand with ESET, for your information I using the VPN have been working with ESET for surfing, for downloading. Please check the compatible VPN, and better your send the clear information such as the OS, ESET version and VPN vendor.

Different vendor different policy for handle the scanning its look like between automation software both should be shake hand otherwise will be not function the automation.

I got the update of Cleaner Module to 1205 and the case of System Cleaner has fixed, however in another my computer Asus laptop not yet receive the update and the case still there, my question why in the same region the Cleaner Module not same receive it? With Module: 1204:

Please be patient the new version to be release as a phase manner unless you have a Pre released Update you will be receive it soon, and probably the newer version 13.0.24.0 will release in few days with patched to cover a System Cleaner issue.

Thank you Marcos for your kind information.

The conclusion is there are the bug in ESET System Cleaner (probably after Windows update to 1903) as I remember with Windows 1809 nothing happen The System Cleaner have the Green Check-mark. So we are waiting the patch of ESET Internet Security to solve it. Thanks

The officially not yet mentioned probably will be roll back and will be release with newer then 13.0.24.0 or take a time to server available to download it.

Dear Peteyt, So the System Cleaner is not mandatory, the user no need to take any action with reset it even there are some warnings left it. Thanks

We hope ESET developers can release the updater to fix it soon.

I agree this phenomenon occurred after upgrade to Windows 10 1909, then the question if Left this issue whether is it to be weak for protection?

I have doing the reset by per items, however nothing change, I think this phenomenon occurred after update to Windows 1909, the question is if Left this whether is it to be weak for protection?

Please restart the Windows in Safe Mode then run the ESET Uninstaller (make sure you have the last version of the uninstaller), after you run the uninstaller you can find "ESET Purge Lover" in command prompt, choose it to cleaning.

Please advise how to solve "The System Cleaner" didn't working, I have been trying several time to perform the System Cleaner, however didn't working till now. - Windows 10 64 bit version (1909) - Eset Internet Security 13.0.22.0, all Module have updated. Thanks

Today I got the phenomenon that the Module Update keep running have reach 15 minutes (when wrote this information still running), for the information ESET Internet Security version 13.0.22.0 and the Windows 10 version 1909 (64 bit) and the internet connection without VPN are OK and the last module: Detection Engine: 20414 (20191126) Rapid Response module: 15309 (20191126) Update module: 1018.1 (20190709) ...... etc Please advise how to solve it, whether I should restart the Windows? Awaiting the advise.