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Everything posted by HANDJOJO

  1. I didn't remember, and left the question where I got it..🙄
  2. Dear Marco, Why I got it and already registered in my account?
  3. Dear ESET, Today I checking My Eset, I found one license of Mobile Security for Free and the status used as per screen shot attach. Please inform whether is it really free license and expire until 2038 ? Why in the status explain already used, I cannot found any my device use it. Awaiting the information
  4. There are for both only for protect a Wifi, Web protection and no realtime protection and on demand scanning.
  5. I cannot attached a collect logs again following your step, as the file rar exist then 100 mb. However now my EIS become stable in Network Protection, I think better waiting the patch. Thanks.
  6. This is the way If you would like to scan for some objects, for i.e if you would like to scan only the file you can right clicks on the file then the No.1 shortcut menu will appear, if you would like to scan the hole your computer then you can use the No.2 Menu, you can use simultaneous scanning with the above menus. There are also another pop menu to scan the media when the Media Plugin into your computer, if you activated this menu as per screen shot.
  7. Dear Marcos, Please find a collect logs. Awaiting the advise eis_logs.zip
  8. Dear All, Today my EIS got the red color in Network Protection that inform the Network Protection Non Function, it is happen without user interaction on setup, however the EIS Status on Taskbar Normal (No Red color) as per screenshot attached. After I did restarted the computer everything goes well again, please advise what's wrong with my EIS. Thanks
  9. Dear All, Now everybody take care to Working From Home (WFH) and Study From Home and still to connect with colleague and Students/Teachers using the Online Meeting with some applications Please advice how to maximize the protection of Eset Internet Security. Awaiting the advice. Thanks
  10. Please advice how to solve the problem The Anti Phishing frequently deactivated by self even the status of Accessibility is on as per attached screenshot, I must off then on again in Accessibility menu, for the information I'm using Redmi Note 8 with MIU version 11.0.4 and Android version 9.1 and ESET Mobile Security version : Awaiting the solution to solve this case. Thanks.
  11. Thanks Marco for your kind information, now I understand which one to be chose for optimum scanning.
  12. Dear All, Can anyone inform about the new Threatsense Parameters in Cleaning Lever option for the new ESET Internet Security version, the option of cleaning now have 4 option with totally new words: 1. ALWAYS REMEDY INFECTION 2. REMEDY INFECTION IF SAFE, KEEP OTHERWISE 3. REMEDY INFECTION IF SATE, ASK OTHERWISE 4. ALWAYS ASK THE END USER Note: If I chose the No.1, whether the EIS trying to disinfection a malware, and if failed is it still trying to disinfection and cause the scanning process will be longer? Please advise and thanks for the attention.
  13. Thanks for your information, by the way above information for the new version of EIS is it 13.1.16 as this version not yer arrived in my region, however those setting for the Malware Scans, but for the Startup Scanning under Scheduler menu, its more complex for common user there are a potential the user can make miss in setting and confusing for i.e if select the setting the Startup Scanning will be run When Idle then chose After User Logon (the left question is it the Startup file before user Logon didn't scanned?). I hope from ESET can explain how to optimize the Startup Scanning without impact the system perfomance. Best regards,
  14. So do you mean there are an update concerning for The Startup Scanning setting to make it simple way for general users? if yes very grateful. The version not yet come in my region.
  15. And change also the processor to i7 10th gen...😅
  16. Dear ESET, For the next version please make the setting in simple, I got the problem to setting the Startup Scanning as there are too many option... I suggest to make it simple for example with only 3 options for Setting the Startup Scanning as: LOWER, NORMAL & AGGRESSIVE without any option the user choosing it. This is to avoid any misleading in the setting, as known now there to many option to setting the startup scanning in scheduler and made me confusing, for i.e to avoid the Startup scanning take longer I have choose when Idle and After User Logon (left me question about this option, whether the startup files didn't scanning or scanning). Please advise me if there are wrong in my suggestion. Thanks
  17. Probably your existing VPN doesn't shake hand with ESET, for your information I using the VPN have been working with ESET for surfing, for downloading. Please check the compatible VPN, and better your send the clear information such as the OS, ESET version and VPN vendor.
  18. Different vendor different policy for handle the scanning its look like between automation software both should be shake hand otherwise will be not function the automation.
  19. I got the update of Cleaner Module to 1205 and the case of System Cleaner has fixed, however in another my computer Asus laptop not yet receive the update and the case still there, my question why in the same region the Cleaner Module not same receive it? With Module: 1204:
  20. Please be patient the new version to be release as a phase manner unless you have a Pre released Update you will be receive it soon, and probably the newer version will release in few days with patched to cover a System Cleaner issue.
  21. The conclusion is there are the bug in ESET System Cleaner (probably after Windows update to 1903) as I remember with Windows 1809 nothing happen The System Cleaner have the Green Check-mark. So we are waiting the patch of ESET Internet Security to solve it. Thanks
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