Aryeh Goretsky

Hello, Investigating. Thank you for the report. Regards, Aryeh Goretsky

[several off-topic messages removed. AG]

Hello, If you have come across any potentially unwanted applications which are (1) not detected by ESET; but (2) you believe should be detected, please submit them to ESET's researchers for analysis. Regards, Aryeh Goretsky

Hello, It may just be poorly-written malware which prevents the operating system from starting up as normal. In any case, ESET's researchers will examine it once it is submitted. Regards, Aryeh Goretsky

Hello, As Rugk noted, ESET LiveGrid does not tell you whether a file is malicious or not. What it does tell you is how prevalent that file is, or, in other words, how frequently ESET sees it on customers' computers. A risk classification of "unknown" might occur if a file is relatively new or not commonly seen by ESET LiveGrid. Given the that the file in question comes from a software package which is apparently five years old, it is possible that it hasn't been seen by ESET's LiveGrid system because newer versions are more commonly in use these days. If that is the case, upgrading to a more recent version of Diskeeper might return a different result. Regards, Aryeh Goretsky

Hello, As you determined, ESET's software and McAfee's should not be installed at the same time lest conflicts occur. Try going to Programs and Features (filename: APPWIZ.CPL) and uninstalling ESET Smart Security from there. At that point, you can uninstall the trial version of McAfee from the HP Pavilion desktop following McAfee's instructions. Once that is done, you can safely install ESET Smart Security without having a conflict. Regards, Aryeh Goretsky

Hello, It may be okay to run multiple anti-malware programs together, providing only one is "active" at a given time, i.e., has its "real-time" or "on-access" features enabled. Regards, Aryeh Goretsky I never belived in this exclusions thing, yes you are excluding NOD32 from scanning MBAM and excluding MBAM from scanning the NOD32 folder right.....who cares? But what happens when you run file called ABCD.exe......wouldn't both NOD32 and MBAM scan it at the same time causing slow down AND maybe some other problem? I would never ever run 2 live security programs together. If I had some average free antivirus, then I would keep MBAM to scan files manually as a second opinion or for doing weekly scans. But when I have one of the tope AVs in the market such as NOD32, Avira Antivirus Pro (not the crappy free version), Kaspersky, or Bitdefender, etc. then having MBAM is just a waste of space and resources. Why? check the ratings on AV Comparatives, these AVs have 99.X +++ % of bloacking real world viruses and 0 day explits, no thank you I will never run MBAM! heck, the few times I did run it just because of seeing how much people make it sound like the best out there for malware detection, all it caught was false positives which MBAM's support refuse to whitelist despite me showing them proof that the files are safe on virus total. Their reply was "this is a PUP so we won't whitelist it!"

Hello, Here are instructions on how to configure ESET NOD32 Antivirus to prompt you when it comes across a malicious object: ESET Knowledgebase #910 "How do I change the scanner's default response to a virus detection?" That particular KB article just shows how to make the change to the real-time scanner in ESET NOD32 Antivirus, but the same change can be repeated in the configuration options for on-demand scans, the startup scan, scanning email and so forth. Regards, Aryeh Goretsky

Hello, You might want to contact ESET's Norwegian distributor directly and ask them. It could be that the license you are interested in is not popular enough in their market to offer it via their web store, but they may be able to take a phone order. Regards, Aryeh Goretsky

Hello, I would suggest checking each programs' support web site. Specifically, check knowledgebase articles, FAQs and the like for information on how to configure each program (set options and exclusions, etc.) in each program for the others to ensure there are no conflicts. Given that you will be using four programs from different companies, it is likely a small amount of testing will be required in order to set things up. ESET's knowledgebase can be found at hxxp://kb.eset.com/. Regards, Aryeh Goretsky

Hello, Very generally speaking, it may be okay to run multiple anti-malware programs together, providing only one is "active" at a given time, i.e., has its "real-time" or "on-access" features enabled and, as LabVIEW707 noted, they are properly configured to exclude each other. However, problems can occur from time-to-time when one program or the other does something that conflicts with the other, usually as the result of an upgrade to one of the programs. So, what does this mean in the real world? Basically, a little caution is advised: Don't roll out upgrades to your security software without testing them for compatibility first. While that's probably an unsurprising answer for those who work in IT, it can be a little surprising to non-technical folks, who don't necessarily think about what sorts of complications might arise from conflicts between security programs. Regards, Aryeh Goretsky

Hello, False positives involving heuristics can be tricky. AVG has some top notch researchers, though, and I'm sure they'll fix things promptly. Regards, Aryeh Goretsky

Hello, Yes, of course. Regards, Aryeh Goretsky

Hello, Potentially unwanted applications are programs which may or may not perform activities that the computer operator does or does not wish to occur on their system. Potentially unsafe applications are programs which may or may not perform activities that jeopardize the confidentially, integrity or accessibility of the computer if they are misused by the wrong personnel. For more information, please see the white paper on potentially unwanted applications. Regards, Aryeh Goretsky

Hello, You should be able to return the license and obtain the correct one from the reseller, but you will need to do so as soon as possible. Regards, Aryeh Goretsky

Hello, My guess would be you generated a tracking cookie in an advertising network used by ESET, possibly while conducting research on how to purchase it. Since you've already purchased the software, it certainly doesn't make sense to keep showing you advertisements for it. Try deleting your web browser's cookies and see if that makes it go away. Regards, Aryeh Goretsky

Hello, What exactly seems to be the problem? Is an error reported? If so, can you provide a screenshot, along with any other log files that ESET's engineers might look at? Regards, Aryeh Goretsky

Hello, Have you tried reinstalling the computer's video card drivers? Regards, Aryeh Goretsky

Hello, If you believe you have found a false positive alarm in ESET's detection of a file or web site, you can submit a request to ESET's threat research lab for analysis by following the instructions in ESET Knowledgebase Article 141, "How do I submit a virus, website or potential false positive sample to ESET's lab?." All requests for reclassifications must be handled with ESET's threat researchers according to the instructions above. As this support forum is not the proper venue for such requests we shall now draw this conversation to a close. Regards, Aryeh Goretsky

Hello, While the site itself is quite stable, there's still some back-end work that needs to be done for the Virus Radar web site. Regards, Aryeh Goretsky

Hello, ESET is open to new ideas and suggestions. Just don't expect all of them to be implemented, especially if they offer little added benefit to ESET's customers. Regards, Aryeh Goretsky

Hello, I believe you'll find some of the requested functionality in various programs such as ESET SysInspector, ESET SysRescue Live CD, the ESET Rogue Applications Remover and various other malware removal tools. Regards, Aryeh Goretsky

Hello, ESET could improve its results in tests done by some testers by adding junk files that are damaged, non-executable, contain only data, are otherwise non-threatening, but are detected by other anti-malware programs. Would you like ESET to add detection of junk because those other vendors have included those files? Just because a plethora of companies are doing something doesn't make it right, or even that it offers a benefit to their customers, for that matter. Adding features for marketing reasons is not a path I would like to ESET go down, and I suspect at least some of our customers feel the same way. There are lots of features, enhancements and improvements that ESET has yet to make to its software, and some of those will come out of message threads like this one. So, I encourage you to keep asking and making recommendations. But, also keep in mind that ESET is takes its customers' security seriously and wants to develop technologies that do that, and not spend its time and efforts trying to win marketing battles with competitors. Regards, Aryeh Goretsky

Hello, Cookies are not malicious. While they may (or may not) represent privacy issues, they do not represent a threat to user security. Malicious advertisements are blocked all the time. If you want to block tracking, all ads, etc., I would suggest looking at what plugins are available for your web browser. HIPS updates occur as part of the regular updating of modules used by ESET Smart Security. Regards, Aryeh Goretsky

Hello, False alarms on a web site are a big deal. They affect: Whomever owns the web site. Whomever visits the web site. The credibility of the company which generated the the false positive alarm to begin with. It has been my experience that people who visit web sites do not always know when a report of a problem is a false alarm or not. They might assume it is, and it turns out to be a legitimate report and they get infected. Or, they may contact the site operator or their anti-malware solutions provider, creating a support burden. Just because eight, eighty or eight hundred anti-malware companies do something does not mean that ESET should follow them down the "me, too" path. ESET chooses to implement technologies when they provide a tangible benefit to the computing public. Regards, Aryeh Goretsky