Aryeh Goretsky

Hello, Can you send me a private message with your username (portion of license that begins with EAV-##########), sales order number (if purchased online) or email address used when registering the software? Regards, Aryeh Goretsky

Hello, The errors on the hibernation file and virtual memory paging file occur because those files are held open exclusively by the operating system kernel and cannot be accessed. The errors on the MBR likely occurred because a card reader was plugged in somewhere (could even be part of a USB printer or scanner) and its card slots were enumerated by the operating system and assigned drive letters. However, without having any kind of media plugged into them, attempting to scan them triggers a "MBR cannot be read" error, which is what is expressed in the scanning log for them. Regards, Aryeh Goretsky

Hello, Are you thinking of HIPS, perhaps? Regards, Aryeh Goretsky

Hello, I do not believe that anything has been announced yet publicly. That said, ESET will be at VMworld 2015 from August 30 - September 3, 2015 in San Francisco, so if there are any announcements, that is likely when they would be made. Regards, Aryeh Goretsky

Hello, What brand and model of video card is being used in the computer? Regards, Aryeh Goretsky

Hello, Some features of ESET's software, such as HIPS, interact with the operating system at a low level where changes to the kernel can have a detrimental effect on the performance, reliability or functionality of the software. As such, these features have to have their compatibility verified with each build of Windows and any necessary changes made and verified as working internally before ESET would even consider releasing them into the pre-release channel of updates for the software. The state of Wndows 10's kernel is somewhat in flux as Microsoft is still in the process of building the operating system, so ESET's support cannot be finalized for it, either. Right now, Windows kernel version-dependencies have been updated to Windows 10 Build 10041, and support for adding newer builds is ongoing. Please keep in mind, though, that Windows 10 itself is still very much under construction, so you should consider ESET's support of the operating system to be preliminary, as well. Full support will be available shortly after the operating system is available in the retail channel. By the way, in the retail channel means that you can buy computers with it pre-installed, that boxed retail copies can be purchased from store shelves, etc. That does not mean the moment it becomes available for download on MSDN, or pirated builds from dodgy sites. Now, with all of that said, ESET is really interested in your feedback on how its programs work under Windows 10, so please report any feedback you have (bugs, enhancement requests, etc.). Regards. Aryeh Goretsky

Hello, Thank you for the feedback. Will inform the development team. Regards, Aryeh Goretsky

Hello, Please uninstall your copy of ESET Smart Security 8.0.304 as you normally would, followed by running the manual uninstall tool in Safe Mode to clear out any remnants (just to be on the safe side). Then download a copy of ESET Smart Security 8.0.312, install it as you normally would, but make sure that pre-release updates are enabled. This allows your copy of ESET Smart Security to download the various modules required for some level of compatibility with Microsoft Windows 10. Keep in mind, though, that all features in ESET Smart Security (or ESET NOD32 Antivirus, for that matter) may not work under Windows 10, be limited in functionality or behave differently than under released versions of Windows. Microsoft has been releasing new builds of Windows 10 on a rather aggressive schedule, and it takes some time for ESET's engineers to verify compatibility, make any changes required and test those, etc. And, of course, if you do come across issues, be sure to let us know here on the forum so that we can investigate them. Regards, Aryeh Goretsky

ESET Smart Security v8.0.312 for Microsoft Windows has been released and is now available to download. Changelog Fixed issue with ESET User Interface not remembering size of window Fixed issue with scheduled "on computer startup" tasks not working under Windows 8 and newer Fixed issue with inability to disable first scan from popup Fixes to localization Updated EULA (end user license agreement) Updated country list for use in registration process Updated detection of incompatible third-party anti-malware programs Known Issues NoneFor more information or to download the product, please visit the ESET Smart Security 8 Download Page or contact your local reseller, distributor or ESET office.

ESET NOD32 Antivirus v8.0.312 for Microsoft Windows has been released and is now available to download. Changelog Fixed issue with ESET User Interface not remembering size of window Fixed issue with scheduled "on computer startup" tasks not working under Windows 8 and newer Fixed issue with inability to disable first scan from popup Fixes to localization Updated EULA (end user license agreement) Updated country list for use in registration process Updated detection of incompatible third-party anti-malware programs Known Issues NoneFor more information or to download the product, please visit the ESET NOD32 Antivirus 8 Download Page or contact your local reseller, distributor or ESET office.

Hello ZigZag3143, Can you initiate a memory dump per ESET Knowledgebase Article #380, "How do I generate a memory dump manually?", compress it, upload it to a location and then send me a PM with the location and credentials to download it? We will then forward that to ESET's engineers for analysis. Regards, Aryeh Goretsky

[NOTE: Merged with https://forum.eset.com/topic/3860-server-2012-r2-backup-and-eset-nod32-failure-compacting-virtual-hard-disk/ by Moderator. AG]

Hello, Yes, will definitely be working on an answer to that question. Regards, Aryeh Goretsky

Hello, Here is the blog post. • Do you really need antivirus software for Linux desktops? I hope it provides a satisfactory answer to the question. Regards, Aryeh Goretsky

Hello, We actually did look into this a while ago, but it turns out you cannot register a top-level .ET ccTLD. We could register a second-level domain like ES.BIZ.ET, ES.COM.ET, ES.NET.ET, ES.ORG.ET and so forth, but it would not have the same impact/usefulness for a URL shortening service. Regards, Aryeh Goretsky

Hello, I just checked and they seemed to blocked for me. Which servers still seemed to be accessible to you? Regards, Aryeh Goretsky

Hello, I am still working on an answer to the question about anti-malware software for Linux. As soon as I get that finished, I will try to address your question re: Android PUAs. Thanks for your patience and understanding. Regards, Aryeh Goretsky