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cutting_edgetech

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cutting_edgetech last won the day on February 18 2018

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About cutting_edgetech

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  1. The entire notice at checkout makes it look like it is being offered as an optional service. The part you quoted strongly supports exactly what I was trying to explain above. I still never got an answer to my question though, and I started the thread. I don't know why no one from Eset wants to explain why you can't disable auto-pay for your old license after you renew your subscription. When I renewed my subscription I was given a new license key, but it continued to report that auto-pay was enabled for my old key. I logged into Eset store, but it only gave me the option to disable auto-pay for my new key. It seems like this would have to be a bug or something they overlooked by design. I'm seriously not trying to be difficult. I just think a problem like this is something any company would really want to fix. Surely they wouldn't want to double charge their customers.
  2. The screenshot you posted above about auto-pay does not say anywhere that the user is going to be enrolled in Eset's auto-pay program by making the purchase. It looks like an optional service being offered by Eset that the user needs to click on in order to sign up for. It's highly deceptive. I looked at Bitdefender's auto-pay notice, and it specifically informs the user that they will be signed up for auto-pay by making the purchase. Eset's auto-pay notice sounds like it is being offered as an option. How hard is it to place the following sentence in your notice? "By making this purchase, you will automatically be signed up for Eset's auto-pay service." I never did see an answer for my question. I had to unmark your post above as the solution. I thought you was going to get an answer for me, so I marked your post above as the solution. I should have waited until I got the answer. My question was how come Eset did not give me an option to disable auto-pay for my old license key? The Eset store did not give me any option to disable auto-pay for my old license key. When I renewed my subscription I was given a new key, but the old key continued to report that it was set up for auto-pay. The way to reproduce the problem is to renew your Eset subscription at https://www.eset.com/us/estore/myaccount/, and continue using the old key (since it has not expired yet). If you look in Eset's application GUI it will continue to report that the old key is set up for auto-pay. If you go to the estore site it will only give you the option to disable auto-pay for the new key, but auto-pay is still enabled for the old key. I didn't want to be double charged so I removed my debit card info from my account. You either have a serious design flaw in the payment system, or it takes longer for Eset Internet Security to sync with the changes that have been made to your account.
  3. Yes, I've experienced several other companies using the same or similar tactics. I had a few other companies set up auto-renewal through my Paypal account without me even knowing. Paypal did not even notify me when I made the purchase that the company was setting up the purchase as an Auto-Renewal. I did not even know about it until I found an unknown charge on my bank statement a year later. Let's just say... I was really pissed when I discovered where the charge came from. I ended up getting the funds returned to my bank account after taking up my time emailing back and forth with their customer service desk over a 3 or 4 day period. I was lucky my account was not over-drafted. I contacted Paypal and asked them why they allowed the auto-renewal purchase to be set up without notifying me during the purchase, and they informed me that it was the sellers responsibility to notify me. I thought that was ridiculous because Paypal was essentially telling me that they don't even attempt to protect their customers from being ripped off by companies attempting to make additional charges to their accounts by abusing Paypal's auto-renewal service. They ended up telling me where to look on my account to see if any auto-renewal payments had been set up and how to remove them.
  4. I'm going to type this post again. I have the worst luck with this forum! I hit backspace to correct a typo in my post and Firefox went to the previous page I had visited, and I lost my entire post!!!! This has happened so many times on this forum! I have over 5000 post on Wilders and it has never happened on Wilders. The most annoying thing! I think i'm jinxed on this forum. The user should be given the option to opt out of auto-renewal when they purchase a license and it should be easy to see. Also, it is confusing on where to go to opt out of auto-renewal once you have been enrolled. I thought myeset.com would be the place to opt out since that is the site for managing License and Devices. I wasted a lot of time looking for an option to opt out of auto-renewal on myeset.com. I finally found the option to opt out of auto-renewal on store.eset.com. It only gave me the option to opt out for the license I had just purchased. My old license still reported that it was set up for auto-renewal within the Eset Application. I never was able to find any option on either website to disable auto-renewal for my old license. Please read my last response to itman above for more information and one possible solution for this problem. That will save me from having to type everything again.
  5. Thank you for the response itman. Its nice to see others voicing their dismay of being automatically enrolled in the auto-renew license program without their consent. If there was an option to opt out then I did not see it when I made the purchase. Also, it should be easy to find the option to opt out of auto-renew when you log into your account. I like to never found the option. I kept looking in my https://my.eset.com/home account and there is no option to do it there. I then logged into https://store.eset.com/us/estore/myaccount/ where I finally found the option to opt out after some searching. I see at least two problems here with automatically enrolling users in the auto-renew license program. The user gets automatically enrolled in the auto-renew program without their consent, and it's not clear how to opt out of the auto-renew program after the user has been enrolled. I kept searching everywhere on myeset.com for the option to opt out since that's the Eset site for managing License and devices. One would think that there would be an option to opt out of auto-renew on myeset.com since that is the site for managing license and devices. Unfortunately there is no option to opt out of auto-renew on myeset.com. I just wasted a lot of time looking for it. After that I began searching through my bookmarks to find the eset site for purchasing license. After I logged into store.eset.com xxxxxx I found the option to opt out of auto renew for the license I had just purchased. The problem is that there was no option to disable auto-renew for the old license key and the Eset application continued to report that the old license key was still set up for auto-renew. I could not find any option on either site to opt out of auto-renew for the old license key, so I had no choice other than to remove my debit card info, which I normally do anyways. The point is there was no option I could find anywhere to disable auto-renew for the old license key and the Eset application continued to report that the old key was set up for auto-renew. I looked on myeset.com and store.eset.com. It would be best if Eset allowed the user to continue to use the same license key by adding additional time to the same key they are already using after they renew their license. Eset could update the number of devices allowed for the key if the user chose to purchase less or more devices for the key. The user would not have to worry about disabling auto renew for old license keys that are about to expire. Also, add an option to myset.com to opt out of auto-renewal, and make it easy to find. Making the option to opt out of auto-renewal difficult to find and automatically enrolling the user in auto-renewal is a dirty way to make extra revenue.
  6. I went ahead and deleted my credit card information from my account, but still wondering how to make sure auto-renew is disabled for all license keys for an account.
  7. I just renewed my Eset License by clicking on Renew within the Eset Internet Security Application. I was given a new License key after renewing, but it says auto-renew is still enabled for the old key. It does not give me any option to disabled auto-renew for the old key at https://my.eset.com/licenses I was able to disabled auto-renew for the current license key at " https://store.eset.com/us/estore/myaccount/", but there is no option to disable auto-renew for the old key. How do I disable auto-renew for the old license key? The account with the old license key is marked with the red box below. It says next payment for the old key is 10/31/2021. The key I just purchased expires 9/25/2022, and I was able to successfully disabled auto-renew for it.
  8. I enabled prerelease updates and installed Eset Smart Security Version 14.2.10.0, but it may be a while before I know if that fixed the problem. I just updated all the applications on my machine yesterday, and I will have to wait until there are application updates to install before I can see if installing prerelease updates fixed the problem.
  9. Eset Firewall is not working for me either in Interactive Mode after updating to Eset version 14.1.20.0. I'm not sure if this bug affects the other modes. The problem only occurs when an application updates; Eset does not detect changes have occurred to the application that has updated. Eset gives no prompt informing the user that changes have occurred to the application that has updated. Then when trying to use the application that has updated again, Eset silently blocks that application from accessing the Internet. This has happened to me with all application that have updated so far, Firefox, Waterfox, Torrent Clients, etc.. In order to fix the problem I had to go to advanced firewall rules, and delete the rule for the applications that updated from Eset. Then I had to try using the application again to see if Eset would give me a prompt again for the updated application's attempt to access the Internet. If Eset still was unable to detect the application's attempt to access the Internet, then I had to reboot my system. Eset was then able to detect the application's attempt to access the Internet and gave me the option to create a new firewall rule for the application. I'm using Windows 10x64 Pro 20H2, Eset version 14.1.20.0.
  10. That's not really the solution I want, but I may try it if all else fails. Thanks! I have to do some Network, and Database work now for school.
  11. Anyway, I still don't understand why Eset requires the user to elevate privileges to create a firewall rule when responding to firewall prompts. I don't believe disabling UAC is a good ideal, so that's not a good solution. Maybe Eset can make a change in their design. As I stated above, it took me 3 attempts to get Windows to boot today. The only change I made to my system was changing Eset to Interactive Mode. I believe all the outbound request from Windows before the desktop had a chance to load was causing Windows to freeze because the UAC prompt was unavailable for me to respond to yet. As soon as the desktop successfully loaded on the 3rd attempt, I had to respond to about 15 UAC prompts one after the other since I had to create 15 outbound rules.
  12. I created an Admin account when installing Windows. It's the only account that was created. I would have to check to see what Accounts Windows creates by default. I believe it still creates an Admin Account that can only be used by the OS. I had to take ownership of a registry key a couple of days ago, and I believe I remember seeing another Admin Account in there that had been created by the OS. This is my first time using Windows in 2 years, so that's why I did not know Eset removed the option in the UI, "Require full administrator rights for limited administrator accounts". I had been using Eset since 2003 up until 2 years ago. I have only been using Linux for the last 2 years (Windows 10 broke compatibility with my MB firmware), but I have to use Windows 10 for some of my classes this semester due to some of the Enterprise Software I use. I will have to get reoriented with Windows since many OS changes have been made over the last 2 years. The last version of Windows 10 I used was Windows 10 Pro version 1709. That was the last version of Windows 10 that was compatible with my PC.
  13. Something from Windows 10 or Microsoft Apps for Enterprise (Microsoft Office) is always requested outbound internet access. I have been creating rules since yesterday and i'm still being bombarded with Microsoft outbound request. I just had to respond to about 15 outbound request, one after the other after the desktop appeared. My computer would not boot the first 2 attempts, it stalled at the login screen, I waited for about 15 minutes, before trying to reboot each time. I believe all the outbound request from Windows before the desktop had a chance to load was causing Windows to freeze because the UAC prompt was unavailable for me to respond to yet.
  14. Why does Eset require users using Full Admin Accounts to answer UAC prompts if they choose to remember the action they took (create a firewall rule) when responding to firewall prompts? I'm using a Full Admin Account. I'm the only account on the system other than the default accounts that come preinstalled on Windows 10, like the the built in Admin Account that is used by the OS itself. I've tested all the other major AV vendors at one time or another and none of them have required using UAC to respond to a firewall prompt.
  15. How do I stop Eset from requiring me to elevate my Windows privileges each time I respond to Eset's firewall prompts in Interactive Mode?
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